Service and Support
FortiMonitor's customer service and support receive mixed ratings. Some users find the team knowledgeable and helpful, rating them highly, while others note staffing shortages and insufficient expertise for timely assistance, leading to longer wait times. Ratings vary from seven to ten out of ten. Many appreciate the local support and warranty extension, which boosts confidence. Despite some challenges, FortiMonitor is frequently described as having good to excellent service overall.
Deployment
Many find FortiMonitor's initial setup simple, yet some say it's time-consuming, especially with complex networks. Installation involves choosing either on-premises or AWS deployment. API integrations and network configuration are essential, with documentation aiding the process. While deploying in AWS, Docker containers are utilized, typically completed in about three hours by one engineer. Often, two personnel are needed for setup and maintenance. Some affirm fast deployment using mobile, benefiting from cloud-based monitoring.
Scalability
FortiMonitor displays strong scalability attributes, with different users expressing ease of expansion. Various organizations effortlessly manage deployments for numerous users and benefit from regional component distribution for redundancy. Some mention additional scalability-related costs. User ratings suggest a positive outlook, with scores around eight or nine out of ten, indicating satisfaction with its ability to accommodate growth. Businesses effectively integrate it into their operations, using it daily for diverse corporate and retail purposes.
Stability
FortiMonitor remains dependable, performing well unless facing network outages. Users rank its stability between six to ten out of ten, highlighting few disruptions with robust vendor support in handling any incidents. Hardware does not exhibit downtime, and there's strong performance integrating with other systems. Interface management requires manual setup to monitor specific connections, yet users maintain satisfaction with its stability.