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FortiMonitor Reviews

Vendor: Fortinet
4.2 out of 5
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What is FortiMonitor?

FortiMonitor is a comprehensive, SaaS-based digital experience monitoring (DEM) platform that helps organizations modernize their performance-monitoring tools. It provides visibility into endpoint application performance and digital experience—no matter where the user resides or where the application is hosted.

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FortiMonitor is the #4 ranked solution in top Digital Experience Monitoring (DEM) solutions, #8 ranked solution in top IT Alerting and Incident Management solutions, #22 ranked solution in Infrastructure Monitoring tools, and #24 ranked solution in best Network Monitoring Tools. PeerSpot users give FortiMonitor an average rating of 8.4 out of 10. FortiMonitor is most commonly compared to ThousandEyes: FortiMonitor vs ThousandEyes. FortiMonitor is popular among the large enterprise segment, accounting for 55% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 28% of all views.
Buyer's Guide
Digital Experience Monitoring (DEM)
March 2025
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Helped 842,651 peers since 2012

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FortiMonitor mindshare

Product category:
Digital Experience Monitoring (DEM)
As of March 2025, the mindshare of FortiMonitor in the Digital Experience Monitoring (DEM) category stands at 1.7%, up from 0.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Digital Experience Monitoring (DEM)
 
 
Key learnings from peers

Valuable Features

FortiMonitor excels in user monitoring, policy compliance, and integrates well with Fortinet FortiGate. Its dashboard is intuitive and supports centralized control. It ensures network health, supports dual-factor authentication, and offers proactive alerting. Agents across regions enhance functionality, and UniMas aids in mass configuration. Real-time capabilities track traffic and system health, while redundancy and informative dashboards benefit engineers. Alerts inform teams of security breaches, and comprehensive monitoring facilitates efficient management of complex networks.
  • "Fortinet's customer support is very good."
  • "Overall, I would recommend FortiMonitor to others."
  • "FortiMonitor has a very intuitive dashboard, which makes it particularly helpful for analyzing traffic, alerts, and other information."

Room for Improvement

FortiMonitor needs improvements in compatibility with Linux, dual-factor authentication, report generation, and setup process. It requires enhancements in dashboard functionality, flexibility in monitoring, reminders, and alerts. Issues exist with firmware upgrades and UI customization. Pricing concerns exist in Vietnam. There is a demand for credential management, support for smaller workloads, and better integration with multiple brands. There are no AI features, which could be an area for advancement.
  • "FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."
  • "FortiMonitor could be improved by making it more convenient for smaller workloads, such as when configuring a few branches."
  • "Additionally, there are no AI features in FortiMonitor, which might be an area for enhancement."

Pricing

FortiMonitor pricing is approximately $200 annually for 225 users. Enterprises find the cost competitive and rate it highly. While users benefit from discounts, additional costs emerge for scalability. Licensing is straightforward and relatively cost-effective, although some packages require extra licenses. Opinions vary, with some finding the pricing high, citing the need for an annual subscription and setup fees. Despite this, enterprises with budget constraints may prefer FortiMonitor over costlier alternatives.
  • "The tool's pricing model in Vietnam is a bit high. I rate the product price as an eight out of ten."
  • "Compared to other solutions, FortiMonitor is a very expensive solution."
  • "FortiMonitor's price is very high."

Popular Use Cases

Users primarily deploy FortiMonitor for comprehensive monitoring tasks within their organizations. It tracks end-user data to identify leakage risks, oversees high-level system alerts, logs activities, assesses CPU and memory usage, and facilitates network security. It integrates with Fortinet infrastructure, supporting SNMP metrics and delivering customizable templates for various vendors. Users benefit from dashboards displaying traffic, system health, and potential hardware issues, enabling proactive management in network security and infrastructure operations.

Service and Support

FortiMonitor customer service receives mixed feedback. Some users rate technical support as high as nine or ten out of ten, citing helpfulness and good guidance. Others mention delays due to lack of specialized staffing, rating it seven or eight out of ten. Knowledgeable local support and extended warranties boost confidence. Fortinet provides excellent guidance, with many resources available. Users appreciate a highly experienced technical team, particularly for firewall solutions.

Deployment

FortiMonitor's initial setup is largely straightforward and user-friendly. Documentation supports the setup process effectively. Installations in cloud environments like AWS take roughly three hours with one engineer. Deploying within complex networks poses challenges. Generally, two people manage deployments, whether on-premises or cloud. The network interfaces require minimal configuration post-machine power-on. Though some find it time-consuming, users rate the setup process highly, often noting it takes weeks to fully implement.

Scalability

FortiMonitor's scalability is generally appreciated, offering options for varied deployment across regions, supporting small to large user bases. It meets needs for many organizations, but expanding may incur additional costs. Users appreciate its ease of expansion and flexibility, even in complex networks. Ratings for its scalability are high, yet some limitations are noted, such as its specific compatibility within Fortinet environments. FortiMonitor serves many requirements yet may need enhancements for broader usage.

Stability

FortiMonitor demonstrates high stability according to user feedback. The system shows excellent performance with minimal downtime, unless there are network carrier issues. Users appreciate the efficient vendor support and find issue resolution timely. Some integration challenges arise with monitoring configurations, requiring specific setup. Despite occasional concerns, many users confidently rate stability between seven and ten out of ten. Monitoring capabilities allow users to pinpoint provider-related issues, enhancing network visibility and functionality.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Digital Experience Monitoring (DEM) Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
28%
Manufacturing Company
7%
Retailer
5%
Healthcare Company
5%
Non Profit
5%
Construction Company
5%
Financial Services Firm
5%
Insurance Company
4%
Educational Organization
4%
Hospitality Company
4%
University
3%
Outsourcing Company
3%
Media Company
3%
Comms Service Provider
3%
Government
3%
Real Estate/Law Firm
3%
Performing Arts
2%
Logistics Company
2%
Wholesaler/Distributor
1%
Legal Firm
1%
Recreational Facilities/Services Company
1%
Energy/Utilities Company
1%
Consumer Goods Company
1%
Security Firm
1%
Aerospace/Defense Firm
1%

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Learn more about FortiMonitor

FortiMonitor was previously known as Panopta.

FortiMonitor customers

SONY, GoDaddy, HCL, ING, ARMOR, billboard

Related questions

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When evaluating Digital Experience Monitoring, what aspect do you think is the most important to look for?
  • 5
Why is digital experience monitoring important?
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What are the best digital experience monitoring tools?
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What are the best digital experience monitoring tools?
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Why is DEM - Digital Experience Monitoring important for companies?

Product Categories

Product Categories
Digital Experience Monitoring (DEM)
Network Monitoring Software
IT Infrastructure Monitoring
IT Alerting and Incident Management

Popular Comparisons

Popular Comparisons
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