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Freshservice Reviews

Vendor: Freshworks
4.0 out of 5
1,387 followers
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What is Freshservice?

Featured Freshservice reviews

Freshservice mindshare

As of April 2025, the mindshare of Freshservice in the Help Desk Software category stands at 3.9%, down from 3.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Help Desk Software

PeerResearch reports based on Freshservice reviews

TypeTitleDate
CategoryHelp Desk SoftwareApr 26, 2025Download
ProductReviews, tips, and advice from real usersApr 26, 2025Download
ComparisonFreshservice vs ServiceNowApr 26, 2025Download
ComparisonFreshservice vs JIRA Service ManagementApr 26, 2025Download
ComparisonFreshservice vs ManageEngine ServiceDesk PlusApr 26, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.324.1%92%217 interviewsAdd to research
JIRA Service Management4.19.7%93%86 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
24%
Financial Services Firm
7%
Educational Organization
7%
Manufacturing Company
6%
Retailer
6%
Government
5%
Healthcare Company
4%
Real Estate/Law Firm
4%
University
4%
Non Profit
4%
Construction Company
3%
Energy/Utilities Company
3%
Hospitality Company
2%
Outsourcing Company
2%
Comms Service Provider
2%
Transportation Company
2%
Insurance Company
2%
Consumer Goods Company
2%
Recreational Facilities/Services Company
2%
Performing Arts
1%
Legal Firm
1%
Media Company
1%
Non Tech Company
1%
Marketing Services Firm
1%
Religious Institution
1%

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