Service and Support
IBM Public Cloud customer service receives mixed feedback. Some users appreciate quick and professional support, particularly if they are partners, noting high levels of service via phone or chat with specialized staff. Others find response times slow, especially with base-level support, pointing out that faster assistance requires additional fees or premium plans. Reviews vary across regions, with some praising local support while others suggest improvements in responsiveness and cost transparency.
Deployment
Many users find IBM Public Cloud's initial setup straightforward, while some mention it can be complex, particularly for larger configurations. Deployment time varies; some achieve setup in minutes, others take days. Documentation and tools ease the process, benefiting users regardless of experience level. Configurations can be simplified, especially for unique architecture patterns. Some users report minor maintenance needs, while others note challenges in complex scenarios. Overall, experiences with setup range from simple to moderately challenging.
Scalability
IBM Public Cloud exhibits high scalability, making it suitable for various business sizes. Many users affirm its ease of scaling, supported by a global infrastructure from the SoftLayer acquisition. It manages heavy workloads efficiently with automatic scaling options. Users praise its cost-effectiveness and flexible payment model, appreciating its ability to handle increased demands without performance degradation. Whether used minimally or for larger scale operations, its capacity to adapt to workload changes is consistently noted.
Stability
IBM Public Cloud is frequently praised for its stability. Users highlight its reliability, noting few to no bugs. Some report occasional issues, but support is rated highly. While generally stable, a few find it less stable than competitors like AWS and Google. Customer experiences vary, with many clients expressing satisfaction, especially with paid versions. Notifications on potential downtime enhance confidence in its reliability, with ratings for stability often reaching eight or nine out of ten.
