Service and Support
IBM DevOps Test UI receives positive feedback for customer service and technical support. Users report good experiences with the support team's helpfulness and quick response times, often resolving issues within a day. Support is consistent across regions, with frequent assistance in deployment and customization. The technical support team is noted for their commitment, with IT engineers working actively until problems are solved. Many have relied on IBM's support for years and continue to express satisfaction.
Deployment
The initial setup of IBM DevOps Test UI is viewed as straightforward by most users, who rely on documentation to guide them. While some find the process simple and quick, taking about five to ten minutes or up to two weeks for light users, others perceive it as slightly complex, searching online for additional resources. Preferences lean toward using it in client/server mode rather than installing it on individual PCs. Those with automation knowledge complete it in two to three days.
Scalability
IBM DevOps Test UI handles volume well according to multiple users. It shows reliability for functional testing, supporting 5-10 users without issues. However, there's feedback suggesting enhancement for mobile app support. Regular users find it adaptable, allowing businesses to expand usage as needed, with frequent daily application. Users have not encountered significant challenges in handling more users, indicating it possesses favorable capabilities to accommodate scaling demands in various organizational contexts.
Stability
IBM DevOps Test UI is generally stable. Some users mention memory issues and workspace crashes, particularly with version 8.5, along with Java Binary exceptions during batch runs. However, others report no major problems or crashes, saying stability is consistently good. Usage varies, with occasional users noting few bugs. As some are transitioning to mobile environments, usage may decrease if mobile support doesn't improve.