Infraon IMS Reviews

Name: Infraon IMS
Brand: EverestIMS
Rating: 4 (8 reviews)

4.2 out of 5

8 reviews
100% willing to recommend

What is Infraon IMS?

Infraon IMS is used for monitoring network status, managing critical IT infrastructure, and ensuring connectivity. It helps organizations automate processes, gain network insights, and manage firewalls in private and cloud environments.

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Infraon IMS is the #27 ranked solution in top Server Monitoring solutions, #43 ranked solution in top Cloud Monitoring Software, #64 ranked solution in Infrastructure Monitoring tools, and #84 ranked solution in best Network Monitoring Tools. PeerSpot users give Infraon IMS an average rating of 8.4 out of 10. Infraon IMS is most commonly compared to Zabbix: Infraon IMS vs Zabbix. Infraon IMS is popular among the large enterprise segment, accounting for 42% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

Helped 814,763 peers since 2012

Featured reviews

reviewer1631601

GTM Manager at Sensiple

The product is great. We integrated the ticketing tool with the monitoring tool. The agent ID creation is very easy when using this tool. It is so user-friendly. The user interface is good and also the pricing is great. The user interface is good, even a business user or layman can raise a ticket. They provide an all-in-one monitoring tool. If an issue happens, it gets integrated with the email, then proactively that ticket is being raised, which is good. The reporting is good. It is very clear. It is a customized report; however you want it, you can customize it. We use the solution’s role-based dashboards. The head of IT wants to use it so he can see holistically what is happening, e.g., what are the tickets being raised, what is a major issue, and what escalations are happening. There are different dashboards that are customized. For our head of IT, we made a separate dashboard. Then, for the executives, we made a separate dashboard based on time, like hourly or daily. All these reports were customized. While they didn't provide a BI dashboard, they provide a kind of graphical dashboard for whatever the issue is. Once you click on a particular ticket, it drills down to the issue, what it is and when the issue was raised. The drill down is good. It is more like a business intelligence (BI) tool. You can just scroll and zoom in. It goes deep into the issue. Once you click a particular dashboard, it will take you to the next page, then it takes you to the issue. Infraon IMS provides workflow automation for real-world use cases. This makes our work easier. It is just drag and drop (no coding) to build the workflows. For example, a particular ticket is being raised. It gets routed to three important IT executives within our team. From our team, it gets routed to the next level. The learning curve is good. Initially, there were no issues. As soon as the users saw the product, they understood what the product was. There wasn't any kind of training required for this product because it is very straightforward.

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Maharajan S

VSO at Navitas Life Sciences

The reporting capabilities are a challenge and could be improved. We have been trying to connect to it from our help desk ticketing system, because the ticketing system manages asset tracking, which has been a bit challenging for us. Otherwise, they give some reports that are okay, but we do not use them much because we work in the dashboard. This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure. I can take the report and show it to them from a compliance point of view. However, the moment we go to a SaaS model, I don't have control of the data and where the data is stored. I don't receive any complaints-based reports from the SaaS model.

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Srinivasa Molguri

Networking Head at Birla Corporation Ltd

The reporting capabilities are good. We have to manually configure reports based on what data we require. For example, it can show the downtime for uptime for a device. Once we configure the profile for each report, we can download it. We use Infraon to automatically trigger processes to help resolve issues when they are detected. For example, it will automatically raise a ticket and send an email to our ISP when it detects that a link is down. When a process is triggered automatically, we run one of the pre-configured scripts. We have not created any of the scripts ourselves but rather, only use the ones that are provided. These scripts are important because we use them for generating reports and emailing alerts, which are also used for auditing purposes. For example, our IT department has been improved because Infraon automatically creates reports that show our site uptime and downtime. We can see which site has more bandwidth utilization, link utilization, and link problems. It will show us what other devices are in the environment, which ones we need to replace, and how many sessions are being created. This solution assists us with our billing because we have many critical locations, and these need to have one hundred percent uptime, every month of the year. We generate reports monthly, quarterly, and yearly, which we then submit to management to cite the total uptime. Based on this, the billing is done. With respect to the learning curve, this tool is easy to learn because there is a lot of training material included. I suggest that the entire team learn to use it, rather than just one person, because it will make the tool more effective for the organization.

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Infraon IMS mindshare

Product category:

As of November 2024, the mindshare of Infraon IMS in the Network Monitoring Software category stands at 0.2%, up from 0.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Monitoring Software

Key learnings from peers

Last updated Aug 6, 2024

Valuable Features

Infraon IMS offers easy customization, stable configuration, integrated platform support, real-time network monitoring, role-based dashboards, and granular reporting. Its intuitive GUI allows non-technical users to navigate easily. The tool provides detailed insights, user-friendly interfaces, email alerts, individual tunnel monitoring, quick device discovery, workflow automation, and efficient role-based access. Configuration backup and detailed analytics streamline operations, while customizable dashboards cater to specific user needs, enhancing workflow and making daily use straightforward.

"Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day."
"The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem."
"We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm."

Room for Improvement

Infraon IMS needs improvements in features available in other products, monitoring non-IPBS devices, integrated views with Infraon Desk, and reporting capabilities. Enhancements are needed for AI features, graphical topology views, and the GUI, including easy-to-use drag-and-drop functions and granular configurations. Adding new devices through the backend should be streamlined to reduce dependency on R&D.

"I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D."
"The GUI is in need of improvement. It is not drag-and-drop or easy to use."
"Email support is a bit slow. Once you drop an email, it takes time."

ROI

Time savings of 60% to 70% were reported, and data and availability accuracy improved significantly. Infraon IMS alerted users immediately, aiding SLA compliance and workforce efficiency, with IT staff spending 20% to 30% less time on management tasks. Clarity during audits and reduced need for IT personnel were noted. No precise ROI calculation was made, but significant impact and efficiency gains were evident. Daily operations became smoother, avoiding the need for extensive IT support.

Pricing

Infraon IMS offers competitive pricing compared to SolarWinds, with costs based on the number of devices and annual maintenance fees for on-premises setups. Users find the pricing model flexible and customizable, adapting to specific feature requirements. However, there are concerns about licensing clarity, especially as device numbers increase. Licensing is currently per-user, but some prefer a device-based model. Overall, pricing is considered reasonable with no hidden fees beyond standard charges.

"I think that the pricing for this solution is reasonable and varies by number of devices."
"Licensing is calculated on a per-user basis."
"If you are looking for the best product with the best price, Infraon is the best product. We evaluated five to six products and finally felt Infraon was better because of the pricing model, especially because it was more flexible."

Popular Use Cases

Infraon IMS is primarily used to monitor network status, detect downtime, and get automatic alerts. Different organizations deploy it for monitoring leased lines, network switches, data center services, and critical IT infrastructure across multiple locations. It supports link monitoring, easy manageability from a single portal, and provides detailed reports, enhancing the automation and strength of infrastructure deployment.

Service and Support

Customer service and support of Infraon IMS are highly regarded by users. Many express strong satisfaction, noting prompt response times and helpful technical teams. Some mention reliance on Everest's support and praise their recommendations for best practices. However, a few users suggest improvements in response times and email support. Generally, support is seen as excellent, responsive, and knowledgeable, with minor concerns about speed and diagnostic accuracy.

Deployment

Installation of Infraon IMS varies in complexity. Some found it straightforward, taking a few days to a week without assistance. Others highlighted dependencies and initial complexity. Training and understanding infrastructure are key. Deployments ranged from days to a month. PoC setups required more time due to configuration learning. Some teams received help from Everest, completing deployment quickly. Using Infraon IMS daily is generally easy once initial setup is complete.

Scalability

Infraon IMS adjusts with device count changes and offers good scalability. Users control storage and scaling without issues. Adding modules is straightforward. Management centralization limits access, while limited scaling needs are met effectively. Various IT professionals use Infraon IMS regularly, with plans for service expansion. Users appreciate its scalability and adaptability, growing their usage and licenses.

Stability

Users report that Infraon IMS is consistently stable. They experience no stability issues, and any downtime is minimal and often related to external factors like power. High availability and redundancy features ensure continuous operation, with backup sites automatically taking over if needed. Instances of downtime are brief, typically lasting only a minute or so. Users have observed no file corruption or other major problems, leading to strong satisfaction regarding its stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Infraon IMS Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

14%

Manufacturing Company

11%

Construction Company

11%

Educational Organization

10%

Real Estate/Law Firm

10%

Healthcare Company

University

Government

Hospitality Company

Legal Firm

Mining And Metals Company

Non Profit

Pharma/Biotech Company

Sports Company

Retailer

Security Firm

Insurance Company

Comms Service Provider

Logistics Company

Compare Infraon IMS with alternative products

Learn more about Infraon IMS

Infraon IMS is designed to assist in monitoring leased lines, switches, data center services, and devices across different environments. It provides alerts, manages assets, supports ITSM rules, and handles ticketing and incident management. With its comprehensive reporting on uptime, downtime, and memory utilization, Infraon IMS delivers detailed insights facilitating efficient infrastructure management. The platform integrates seamlessly with various systems and simplifies operations through real-time network monitoring, customizable reports, and a role-based access control system.

What are Infraon IMS's key features?

Stable Performance: Ensures reliability and efficiency in monitoring and management tasks.
Ease of Customization: Allows adjustments to meet specific requirements.
Real-Time Dashboards: Enhances usability for non-technical users through intuitive interfaces.
Role-Based Access: Facilitates secure, controlled management.
Integration Capabilities: Streamlines operations with various platforms.
Alerting Mechanisms: Improves incident response with timely notifications.
Workflow Automation: Simplifies and accelerates routine processes.
Graphical User Interface: Increases user-friendliness and insight accessibility.

What benefits or ROI can users expect?

Automated Processes: Reduces manual effort, increasing efficiency.
Network Insights: Provides detailed data for proactive management.
Comprehensive Reporting: Delivers valuable information for decision-making.
Enhanced Security: Manages firewalls and links to ensure robust security.

Infraon IMS is implemented across diverse industries to manage and monitor IT infrastructures, from small to large-scale environments. It is especially beneficial in sectors needing reliable connectivity and efficient incident management, such as telecommunications, finance, and cloud service providers. The platform aids these industries in maintaining operational continuity and optimizing resource allocation.

Infraon IMS was previously known as Everest IMS.

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Infraon IMS customers

Airtel, BSNL, BlackBox Corporation, ACT, Geojit, Canara Bank, Federal Bank, Corporation Bank, Birla Corporation, CESC Limited, Mphasis, GAIL, Udaan, Cowrks, SEBI, PowerGrid, ION, Summit Communications, National Information Technology Center (Nepal), Bhutan National Bank, Servion T, Greenlam, Translab Technologies, CMSIT Services, Nelco, HPCL, Navitas Life Sciences etc.