Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support.
Infraon IMS is noted for its stability, requiring minimal adjustments after setup. Customization options allow for tailored functionalities. Support response times are swift, typically within 30 minutes, with immediate alerts to maintain SLAs. It offers comprehensive automation for IT processes, including issue resolution and system monitoring via SMS and WhatsApp. Email alerts notify about issues like device or link failures. Adding a new device is done from the backend, relying on R&D.
