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Infraon IMS pros and cons

Vendor: EverestIMS
4.2 out of 5
Post review

Pros & Cons summary

Infraon IMS is noted for its stability, requiring minimal adjustments after setup. Customization options allow for tailored functionalities. Support response times are swift, typically within 30 minutes, with immediate alerts to maintain SLAs. It offers comprehensive automation for IT processes, including issue resolution and system monitoring via SMS and WhatsApp. Email alerts notify about issues like device or link failures. Adding a new device is done from the backend, relying on R&D.

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Prominent pros & cons

PROS

Infraon IMS is noted for its stability, requiring minimal adjustments after initial setup.
Customization is highly favored, allowing tailored experiences for different needs.
Support response times are within 30 minutes, with immediate alerts that help meet SLAs efficiently.
Backup, restore, and comparison features are well-regarded for their effectiveness.
Automatic triggering of processes is used to streamline IT operations and issue resolution, including notifications via SMS and WhatsApp for urgent problems.

CONS

There might be some features in other products that are not currently available in Everest IMS.
There are no country-specific separation of assets in SaaS, which complicates compliance with GDPR and other requirements.
Saasis missing reports for compliance like ISO27000.
Monitoring of non-IPBS devices is not available.
An integrated view of Infraon IMS and Infraon Desk would be beneficial.
 

Infraon IMS Pros review quotes

MS
May 4, 2021
Our response time is within 30 minutes for any support. This solution provides alerts immediately, so we are within our SLA, giving efficiency to our support.
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AG
May 14, 2021
The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications.
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reviewer1631601 - PeerSpot reviewer
Jul 20, 2021
We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm.
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Infraon IMS
December 2024
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SM
Dec 1, 2021
The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem.
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MP
Jun 29, 2021
The backup, restore, and comparison features are all good.
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reviewer1476927 - PeerSpot reviewer
Feb 23, 2021
The feature that I like the most and the best part is the customization.
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NK
Sep 16, 2020
It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly.
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PK
Feb 17, 2022
Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day.
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Infraon IMS Cons review quotes

MS
May 4, 2021
This solution is available in SaaS. The reason why we have not gone to SaaS is they do not have a country-specific separation of assets. There are GDPR and other requirements that might require country-specific sensitive information to be filtered as well as other things that need to be taken care of. Normally, if we need to do any compliance, like ISO27000 compliance, they don't have such a report within their system. This kind of report is missing from their SaaS. That is one of the reasons that we have gone to the on-prem version, where I am assured that my data is secure.
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AG
May 14, 2021
I would like to see an integrated view of Infraon IMS and Infraon Desk. It would be very helpful if that were integrated into the solution.
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reviewer1631601 - PeerSpot reviewer
Jul 20, 2021
Email support is a bit slow. Once you drop an email, it takes time.
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Buyer's Guide
Infraon IMS
December 2024
Free Report: Infraon IMS Reviews and More
Learn what your peers think about Infraon IMS. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
DOWNLOAD NOW
824,053 professionals have used our research since 2012.
SM
Dec 1, 2021
The GUI is in need of improvement. It is not drag-and-drop or easy to use.
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MP
Jun 29, 2021
The graphical view of the topology does not show us all of the connectivity in our network, which is something that could be improved.
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reviewer1476927 - PeerSpot reviewer
Feb 23, 2021
We have enquired if there are any possibilities of monitoring non-IPBS devices.
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NK
Sep 16, 2020
There might be some features in other products that are currently not there in Everest IMS and can be included. I have not yet compared it with any other product.
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PK
Feb 17, 2022
I would like to have the option to add a new device or meet with the next release. Right now, it needs to be done from the backend which results in a heavy reliance on R&D.
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Product Categories

Product Categories
Network Monitoring Software
Server Monitoring
IT Infrastructure Monitoring
Cloud Monitoring Software

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Product Categories

Product Categories
Network Monitoring Software
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IT Infrastructure Monitoring
Cloud Monitoring Software

Popular Comparisons

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