We primarily use the solution for business processes and mostly from the level of approval, within the organization.
The product integrates well with Java applications.
The software is basically decently placed, commercially as well as for production.
The solution is quite stable.
It's perfect for the needed usage of the customer.
We haven't come across any missing features.
The initial setup is a bit complex.
I'd like the product to move more towards the cloud.
The frequent updates, and the life cycle, should be a little longer. They keep on changing versions and versions should have a longer life.
Even if the client buys an extended life cycle, they should support the customers who are loyal customers and extend all their possible support to the client when a customer is buying a subscription as well as extended life cycle support. The OEM should want to give additional extended support to the customer because.
I've been using the solution for five or six years.
The stability is very good. There are no issues with bugs or glitches. the performance is good.
The solution is scalable. It's not locked to any specific server, so the licenses are flexible.
Technical support is okay. The support comes from the GSS, the global support center of Red Hat. The problem is that support is always via email. They do not give support via telephone. Email support takes a bit of a time, however, they do give you some sort of solution. There is no typical SLA.
The solution is a little complex in terms of implementation. It is not a straightforward thing, as there is integration with multiple things which makes it not a straightforward implementation.
In terms of maintenance, it all depends upon the case and the departments. For one implementation unit, you need at least one person.
Licensing is flexible. It comes in a subscription model, so it doesn't actually lock to a specific server. That's one of the good things. Licensing costs vary from company to company. It depends on the requirements and size. Definitely, it is better than the proprietary cost. Everything is included under the license. there are extra fees.
I don't remember the version we're using, however, it'll be the latest version at that time of implementation. These are on an in-house data center.
It's pretty easy to implement from the Java perspective, however, equally challenging to integrate with other applications or different databases.
I'd rate the solution nine out of ten.