Kiteworks Reviews

Name: Kiteworks
Brand: Kiteworks
Rating: 4.4 (12 reviews)

4.4 out of 5

12 reviews
100% willing to recommend

252 followers

What is Kiteworks?

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

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Kiteworks is the #6 ranked solution in top Secure Email Gateway (SEG) solutions, #7 ranked solution in top Managed File Transfer (MFT) solutions, #9 ranked solution in top Enterprise Content Management solutions, #12 ranked solution in top Content Collaboration Platforms, and #16 ranked solution in top Email Security solutions. PeerSpot users give Kiteworks an average rating of 8.8 out of 10. Based on the analysis of the 12 most recent Kiteworks reviews, the overall sentiment is positive, with a sentiment score of 7.1. Kiteworks is most commonly compared to SharePoint: Kiteworks vs SharePoint. Kiteworks is popular among the large enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 13% of all views.

Helped 816,406 peers since 2012

Featured reviews

Sukkanta Banerjee

Senior Software Engineer at Wipro Limited

The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth. Also, only the .ZIP format is supported because it is a very secure mode of file transfer, and that is why it is recommended. It also has built-in antivirus, so if it detects any malware it will quarantine the file and it won't be delivered. This is really important to keep the service up and running in a proper and secure manner. With people working from home, the data needs to be checked to see what kind of data is being sent. It has a two-factor authentication mechanism. For example, if a person with a particular domain is using Kiteworks and sends a file to a party outside of his domain, that external party has to go through two-factor authentication. The receiver gets a link that takes them to the setup of a temporary account, which will be valid for three days. The recipient will also receive a customized password separately. Only after all these steps will they be able to access the file. That access is only available to a person with the mail ID to which the file was sent. In addition, admins can see who is sending sensitive content, what that content is, and to whom it is being sent, and can track emails. One week of good training will give a user complete knowledge for using the solution. The system is very easy to use. You just click on "Compose," attach a file, and send it. It's very easy compared to Outlook or Teams. It's quite simple, even for someone logging in for the first time. It is very smooth and easy to send files.

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Sumesh Gansar

Product Marketing Manager at Samsung

The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange. The feature allows us to monitor who sends and shares information and view the administrative logs. This feature has proven to be quite helpful. Another useful feature is the ability to restrict message access to authenticated users only, providing us with greater control over the information we share. Overall, I am unsure whether we prioritize having greater control over the information or over the platform itself. The centralized platform of Kiteworks allows us to supervise and regulate all of our information exchanges. The ability to share sensitive data with third parties in a consolidated manner is highly significant for us. Moreover, we find it effortless to control our confidential information, as we can conveniently track the shared data and the involved parties, ultimately reducing the likelihood of unethical practices and data misuse. There is not a lot of training required to use Kiteworks because it is straightforward to use. The user can begin to use the solution shortly after implementation.

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Damon Tyson

Enterprise Application Analyst at Global Atlantic Financial Group Limited

The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective. Something that I know my business partners appreciate is the notifications. It provides the ability to receive notifications. When certain activity happens within folders that they manage themselves, they can go out and take a look at the reporting associated with those notifications to confirm that. For example, I create a folder, and I invite you to the folder. As soon as you upload something to the folder, I'll receive a notification about that. That information is reportable, and I know that this feature is something that our business partners appreciate about Kiteworks.

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Kiteworks mindshare

Product category:

As of November 2024, the mindshare of Kiteworks in the Enterprise Content Management category stands at 1.0%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Enterprise Content Management

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

Kiteworks offers mobile access, enterprise file sharing, and collaboration capabilities. Users value the security features, including two-factor authentication and encryption. The platform manages and tracks information exchange efficiently, allowing large file transfers up to 100 GB. Administrators appreciate the user-friendly interface and detailed logs for monitoring file activity. The private content network and ability to control sensitive data sharing with third parties are key aspects, providing ease of use with minimal training required.

"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."

Room for Improvement

Kiteworks experiences slow technical support and stability issues, requiring faster fix releases. Scheduling upgrades is inconvenient, as manual intervention is required. The user interface needs enhancement, and there is a lack of automation in offboarding, requiring LDAP integration. A free version for limited file transfers is desired. The knowledge base lacks detailed guides, hindering new users. Users struggle with accessing quick issue resolutions and suggest improving file location access. Admin console bugs also need addressing.

"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."

Pricing

Kiteworks' pricing is complex and varies by region, requiring contact with specific representatives for quotes. Users find pricing expensive yet justified due to the strong security benefits. Licensing is perceived as confusing with dynamic changes, including variable costs for features like SFTP traffic. Despite challenges like currency exchange impacting affordability, especially in markets using Malaysian Ringgit, its value proposition is emphasized through cybersecurity rather than storage, offering reasonable costs for secure data transfer.

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."
"The price of Kiteworks is reasonable."
"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

Popular Use Cases

Kiteworks is used for secure file sharing, including person-to-person transfers and SFTP for data from air monitoring equipment. Organizations utilize it for transferring large files exceeding email limits, secure medical data sharing, automated external data transfers, and sending encrypted information like credit card numbers. Business partners use Kiteworks for secure emails, data communication, and customer interactions. Its deployment often involves a single appliance in private data centers.

Service and Support

Kiteworks' customer service is generally praised for its responsiveness and high level of expertise. However, response times can vary; some users find the initial support slow. Technical support is often helpful, though occasionally delayed due to timezone differences. Users appreciate that support teams are good at researching and responding, even if answers are not immediate. While most users rate support highly, some express a need for quicker response times and improved availability.

Deployment

Kiteworks's initial setup was mostly straightforward and user-friendly, often completed quickly with minimal issues. Many reported seamless deployments with virtual and cloud environments, facilitated by an assigned engineer. Challenges sometimes arose with upgrades and database synchronization, but Kiteworks provided remote assistance. Users highlighted ease of use, the importance of technical knowledge, and noted the ease of managing updates. Upgrading from FTA to Kiteworks was akin to a new deployment, introducing additional features.

Scalability

Kiteworks demonstrates remarkable scalability. Teams spanning multiple countries and departments use it extensively, with thousands of licensed and unlicensed users. Its infrastructure supports significant data handling and integration into corporate environments. Users have seamlessly expanded storage and adapted the system without major issues. Many have found it straightforward to increase usage internally, even considering cloud migration for enhanced scalability. Multiple organizations express satisfaction with its capacity to meet diverse organizational needs.

Stability

Kiteworks demonstrates considerable stability based on user comments. Users note its steadiness, with no significant downtime due to bugs. Some express satisfaction, highlighting solid performance without erroneous downtimes, while others acknowledge limitations and occasional instability tied to system usage and capability. There are reports of performance issues related to trash settings. Some users observe improvements over time, mentioning the stable nature of Kiteworks, despite challenges with system modifications and support requirements.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Kiteworks Buyer's Guide for additional reliable information.

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Top industries

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Government

13%

Financial Services Firm

13%

Computer Software Company

Legal Firm

Healthcare Company

Manufacturing Company

Insurance Company

Energy/Utilities Company

Educational Organization

Retailer

Non Profit

Pharma/Biotech Company

Media Company

Real Estate/Law Firm

Comms Service Provider

University

Wholesaler/Distributor

Security Firm

Aerospace/Defense Firm

Recreational Facilities/Services Company

Construction Company

Hospitality Company

Transportation Company

Logistics Company

Agriculture

Outsourcing Company

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Learn more about Kiteworks

Kiteworks was previously known as Accellion.

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Kiteworks customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL