Kiteworks Reviews

Kiteworks' pricing is complex and varies by region, requiring contact with specific representatives for quotes. Users find pricing expensive yet justified due to the strong security benefits. Licensing is perceived as confusing with dynamic changes, including variable costs for features like SFTP traffic. Despite challenges like currency exchange impacting affordability, especially in markets using Malaysian Ringgit, its value proposition is emphasized through cybersecurity rather than storage, offering reasonable costs for secure data transfer.

• "The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."
• "The price of Kiteworks is reasonable."
• "The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

Kiteworks is used for secure file sharing, including person-to-person transfers and SFTP for data from air monitoring equipment. Organizations utilize it for transferring large files exceeding email limits, secure medical data sharing, automated external data transfers, and sending encrypted information like credit card numbers. Business partners use Kiteworks for secure emails, data communication, and customer interactions. Its deployment often involves a single appliance in private data centers.

Kiteworks' customer service is generally praised for its responsiveness and high level of expertise. However, response times can vary; some users find the initial support slow. Technical support is often helpful, though occasionally delayed due to timezone differences. Users appreciate that support teams are good at researching and responding, even if answers are not immediate. While most users rate support highly, some express a need for quicker response times and improved availability.

Kiteworks's initial setup was mostly straightforward and user-friendly, often completed quickly with minimal issues. Many reported seamless deployments with virtual and cloud environments, facilitated by an assigned engineer. Challenges sometimes arose with upgrades and database synchronization, but Kiteworks provided remote assistance. Users highlighted ease of use, the importance of technical knowledge, and noted the ease of managing updates. Upgrading from FTA to Kiteworks was akin to a new deployment, introducing additional features.

Kiteworks demonstrates remarkable scalability. Teams spanning multiple countries and departments use it extensively, with thousands of licensed and unlicensed users. Its infrastructure supports significant data handling and integration into corporate environments. Users have seamlessly expanded storage and adapted the system without major issues. Many have found it straightforward to increase usage internally, even considering cloud migration for enhanced scalability. Multiple organizations express satisfaction with its capacity to meet diverse organizational needs.

Kiteworks demonstrates considerable stability based on user comments. Users note its steadiness, with no significant downtime due to bugs. Some express satisfaction, highlighting solid performance without erroneous downtimes, while others acknowledge limitations and occasional instability tied to system usage and capability. There are reports of performance issues related to trash settings. Some users observe improvements over time, mentioning the stable nature of Kiteworks, despite challenges with system modifications and support requirements.