KnowBe4 Reviews

Name: KnowBe4
Brand: KnowBe4
Rating: 4.7 (4 reviews)

4.7 out of 5

4 reviews
100% willing to recommend

What is KnowBe4?

Old school Security Awareness Training is static. It’s a one-time event without follow-up. KnowBe4's Kevin Mitnick Security Awareness Training starts with a baseline test to show the actual Phish-prone percentage of your users. Then it steps users through effective, interactive, on-demand browser-based training. As step three, you send frequent simulated phishing attacks to your employees to reinforce the training. This last feature, frequent simulated phishing attacks (we recommend at the very least once a month) really creates a change in behavior.

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KnowBe4 is the #1 ranked solution in top Security Awareness Training providers. PeerSpot users give KnowBe4 an average rating of 9.4 out of 10. KnowBe4 is most commonly compared to Proofpoint Email Protection: KnowBe4 vs Proofpoint Email Protection. KnowBe4 is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 13% of all views.

Helped 832,138 peers since 2012

Featured reviews

Brad Mathis

Employee-Owner, Senior Consultant, Information Security at Keller Schroeder

Some more AI-driven automation for creating training and phishing testing campaigns, as well as automated reporting would help. The Phish Alert button could be improved, although it is understood this is due to Microsoft's constant changes. Any improvements in wizards and documentation are always a good thing!. Additonal areas for improvement could be around the technical training and best practice training areas such as NIST CSF, CISv8, Cyberinsurance, and more. Clearer whitelisting requirements are always appreciated. However, the current levels are significant and appreciated.

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Victor Okorie

Senior Research Analyst - Security, Privacy, Risk & Compliance at Info-Tech Research Group

Enhancing the product's emotional intelligence, particularly by providing training content tailored to specific audiences, is an area for improvement. This could be achieved through systems integration with machine learning, which analyzes user behavior and click patterns. By leveraging this data, the tool could suggest targeted training topics or content to individuals based on their unique interactions and behaviors.

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reviewer1445781

Network Security Administrator at a non-profit with 51-200 employees

It can be more interactive with users. We want to put the users in different scenarios and let them make decisions. For example, instead of making users go through a video and then asking questions, it can have a video where they click on the scenarios and have to make decisions. It can maybe have something like a live simulation. It would be nice for users.

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KnowBe4 mindshare

As of February 2025, the mindshare of KnowBe4 in the Security Awareness Training category stands at 29.2%, down from 35.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Security Awareness Training

PeerAnalyst reports

Type	Title	Date
Category	Security Awareness Training	Feb 2, 2025	Download
Product	Reviews, tips, and advice from real users	Feb 2, 2025	Download
Comparison	KnowBe4 vs Proofpoint Email Protection	Feb 2, 2025	Download
Comparison	KnowBe4 vs Sophos Phish Threat	Feb 2, 2025	Download

Title	Rating	Mindshare	Recommending
Proofpoint Email Protection	4.2	9.5%	95%	50 interviews Add to research
Proofpoint Security Awareness Training	4.0	2.6%	100%	1 interview Add to research

Valuable Features

"KnowBe4's formulas for risk reduction simply work. Being a technical company, our initial phish-prone percentage wasn't super high, but it was still around 18%. Since we have been requiring ongoing training and simulated phish testing, our average phish-prone percentage hovers in the 0 to 3% range now."
"Their customizable nature allows us to create scenarios that closely resemble real-world phishing attempts, making them highly relatable to our end users."
"There are many valuable features. It's already deployed in the cloud, and you don't have to install anything. You just upload your users to the cloud and tweak something if needed. You can whitelist some servers to work with this properly. When everything is ready, you can start using the platform and its many automated features."

Room for Improvement

"Enhancing the product's emotional intelligence, particularly by providing training content tailored to specific audiences, is an area for improvement."
"It could be more localized for Ukrainian users. This platform is international, and it has a lot of material in different languages, but not in Ukrainian and Russian languages. There's plenty of different content updated regularly for English, French, and German users. They have a lot more information, and Ukrainian users also want more."
"It can be more interactive with users. We want to put the users in different scenarios and let them make decisions. For example, instead of making users go through a video and then asking questions, it can have a video where they click on the scenarios and have to make decisions. It can maybe have something like a live simulation. It would be nice for users."

Pricing

"I rate the product pricing as four out of ten."
"Licensing is paid on a yearly basis. You can go to the official site to check their approximate pricing. It's based on the number of users or staff. It can vary from country to country, but for Ukraine, it works as it's stated on the site."
"I don't know the cost, but I believe we are paying yearly. We did like a three-year or five-year contract. I am not aware of any extra costs in addition to a standard licensing fee."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our KnowBe4 Buyer's Guide for additional reliable information.