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KnowBe4 pros and cons

Vendor: KnowBe4
4.7 out of 5
Badge Ranked 1

Pros & Cons summary

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Prominent pros & cons

PROS

KnowBe4 provides users with an overall report card, highlighting the percentage of users who click on links and offering a risk score.
The platform is cloud-based, eliminating the need for installation, and users can easily upload data and customize settings.
Its customizable scenarios closely mimic real-world phishing attempts, enhancing relatability for users.
KnowBe4 effectively lowers the phish-prone percentage over time through ongoing training and simulated testing.
The platform is valued for enabling business leadership to monitor user security posture and comply with cybersecurity insurance requirements.

CONS

KnowBe4 could benefit from more interactive features, allowing users to engage in scenarios and make decisions.
There is a need for more localized content for Ukrainian and Russian users, as current language options are limited.
Enhancing emotional intelligence in training content tailored to specific audiences is suggested for improvement.
Expansion to other communication channels beyond emails, such as text messages, is desired.
Ukrainian users require more updated content, similar to what is available for English, French, and German users.
 

KnowBe4 Pros review quotes

Brad Mathis - PeerSpot reviewer
Jun 7, 2024
KnowBe4's formulas for risk reduction simply work. Being a technical company, our initial phish-prone percentage wasn't super high, but it was still around 18%. Since we have been requiring ongoing training and simulated phish testing, our average phish-prone percentage hovers in the 0 to 3% range now.
reviewer1445781 - PeerSpot reviewer
Dec 14, 2020
The main thing is the overall report card. We get to tell the percentages of users who click on links and who don't click on links. We also get an overall score or risk score from them, which also helps us.
reviewer1146996 - PeerSpot reviewer
Apr 19, 2021
There are many valuable features. It's already deployed in the cloud, and you don't have to install anything. You just upload your users to the cloud and tweak something if needed. You can whitelist some servers to work with this properly. When everything is ready, you can start using the platform and its many automated features.
Learn what your peers think about KnowBe4. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
VO
Apr 17, 2024
Their customizable nature allows us to create scenarios that closely resemble real-world phishing attempts, making them highly relatable to our end users.
CK
Jan 31, 2025
The ability to have business leadership be aware of their users' security posture as well as any kind of security awareness training being pushed by cybersecurity insurance and underwriters is valuable.
 

KnowBe4 Cons review quotes

reviewer1445781 - PeerSpot reviewer
Dec 14, 2020
It can be more interactive with users. We want to put the users in different scenarios and let them make decisions. For example, instead of making users go through a video and then asking questions, it can have a video where they click on the scenarios and have to make decisions. It can maybe have something like a live simulation. It would be nice for users.
reviewer1146996 - PeerSpot reviewer
Apr 19, 2021
It could be more localized for Ukrainian users. This platform is international, and it has a lot of material in different languages, but not in Ukrainian and Russian languages. There's plenty of different content updated regularly for English, French, and German users. They have a lot more information, and Ukrainian users also want more.
VO
Apr 17, 2024
Enhancing the product's emotional intelligence, particularly by providing training content tailored to specific audiences, is an area for improvement.
Learn what your peers think about KnowBe4. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
838,713 professionals have used our research since 2012.
CK
Jan 31, 2025
I would like to see Novo4 expand to other channels outside of emails to things such as text messages.