KnowBe4 Reviews

KnowBe4 offers a tiered pricing structure based on the number of users, with costs varying by region. Subscriptions are typically contracted for three to five years with payments made annually. There are four subscription levels, each bundling different features. While some perceive the pricing as affordable at approximately five dollars per user per month, others rate it as moderate. Implementation options include self-deployment or partnering with an experienced vendor.

• "It's about five dollars a seat per month."
• "I rate the product pricing as four out of ten."
• "Licensing is paid on a yearly basis. You can go to the official site to check their approximate pricing. It's based on the number of users or staff. It can vary from country to country, but for Ukraine, it works as it's stated on the site."

KnowBe4 is utilized primarily for security awareness training and phishing simulations. Organizations leverage it for remote learning, especially due to COVID-19, offering training to reduce human error risk. They implement educational videos, interaction modules, and test participants with phishing simulations. KnowBe4 aids in generating security reports and trends. Their approach supports user protection without punitive measures, enhancing security for both professional and personal aspects. Companies deploying KnowBe4 note reduced risks related to malware and ransomware.

KnowBe4 customer service and support receive high marks for responsiveness and efficiency. Users mention a seamless initial setup and minimal need for assistance thereafter. The support team acts swiftly, aided by an extensive knowledge base. Technical support is described as top-notch and delivered at a very high level. Many find their interactions with support staff to be highly positive, with one user rating it a nine out of ten for overall effectiveness and attention to client needs.

KnowBe4's initial setup is described as straightforward. Users mention quickly uploading email addresses and integrating with Microsoft. Detailed instructions are available, allowing deployment in about an hour. For those with expertise or resources to handle mail integration, firewalls, and whitelisting, the process seems easy. Some individuals do not engage with the setup due to differing roles within their organizations. Users rate the setup process highly for its simplicity and low maintenance.

KnowBe4 is widely acknowledged for its scalability, serving companies ranging from hundreds to thousands of users. Organizations find it scalable but note occasional challenges syncing user data and managing email entries. Many give it a high rating, praising its ability to accommodate diverse groups, from educational staff to executives. Users appreciate the platform's capability to add individuals easily, enhancing its appeal for extensive deployment in large organizations.

KnowBe4 is perceived as reliable, often rated an eight or nine. Users describe it as very stable with minimal disruptions, usually consistent and operational. Stability ratings typically reach nine out of ten, reflecting confidence in its dependability.