LogMeIn Central Reviews

Name: LogMeIn Central
Brand: GoTo
Rating: 4.3 (19 reviews)

Vendor: GoTo

4.3 out of 5

19 reviews
100% willing to recommend

What is LogMeIn Central?

LogMeIn Central enables you to effectively monitor, manage, and secure your endpoint infrastructure with a robust endpoint management feature set.

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LogMeIn Central is the #9 ranked solution in top Remote Monitoring and Management Software. PeerSpot users give LogMeIn Central an average rating of 8.6 out of 10. Based on the analysis of the 19 most recent LogMeIn Central reviews, the overall sentiment is positive, with a sentiment score of 7.1. (Among the lowest in the category). LogMeIn Central is most commonly compared to NinjaOne: LogMeIn Central vs NinjaOne. LogMeIn Central is popular among the large enterprise segment, accounting for 45% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 12% of all views.

Helped 825,609 peers since 2012

Featured reviews

Kelsey Braun

Information Technology Specialist at Allegheny Coupling

We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

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Darrell Greenhouse

Owner at Blackhawk Computer Engineering

I recall that there was something about the pricing structure that wasn't ideal, but I cannot recall the exact details. I’ve been looking at: ConnectWise, Kaseya, N-Able [ SolarWinds non-hacked tool :-) ], and others. But I think it’s an oversight, on my part, that I didn’t consider LogMeIn as an RMM tool for some current projects. I’m going to give LogMeIn a fair shake going forward. One of the items I’d like to see is a robust API, like ConnectWise has – I assume there is one. All in all, I think anyone looking for an RMM solution, should give LogMeIn a good look, as I was previously very satisfied with the product(s).

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reviewer1191933

Associate Director of Information Technology at a computer software company with 51-200 employees

I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with. The search features are really nice. When you type in a keyword, every single thing, whether it's a group or a machine, with that phrase will come up. There are a lot of features that we just don't utilize and maybe we could, but we're pretty straightforward about it. It is nice to use the file transfer feature from time to time, and it is really nice to be able to just copy from your desktop and paste onto the LogMeIn session.

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LogMeIn Central mindshare

As of January 2025, the mindshare of LogMeIn Central in the Remote Monitoring and Management (RMM) category stands at 4.8%, down from 4.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Remote Monitoring and Management (RMM)

PeerAnalyst reports

Type	Title	Date
Category	Remote Monitoring and Management (RMM)	Jan 5, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 5, 2025	Download
Comparison	LogMeIn Central vs NinjaOne	Jan 5, 2025	Download
Comparison	LogMeIn Central vs Kaseya VSA	Jan 5, 2025	Download
Comparison	LogMeIn Central vs Atera	Jan 5, 2025	Download

Title	Rating	Mindshare	Recommending
NinjaOne	4.0	20.9%	93%	17 interviews Add to research
Kaseya VSA	3.9	7.8%	84%	31 interviews Add to research

Valuable Features

LogMeIn Central offers robust remote access features, allowing users to support clients from anywhere with minimal intervention. It provides file transfer capabilities, detailed security alerts, and ease of monitoring systems. Unattended access enables maintenance during non-working hours. Users value its speed, clean interface, and search functionality. Grouping permissions and active client access enhance user experience. Remote Control and security features are highly appreciated.

"It is a scalable solution."
"LogMeIn Central allows numerous active clients, say... 50, to use licenses for remotely accessing a computer from home, taking advantage of all the solution's built-in security features."
"I like the options for multiple displays. The unattended access is very useful, but it can also be misused. So, it is something you have to be careful with."

Room for Improvement

LogMeIn Central shows deficiencies in antivirus updates, file transfer intuitiveness, and screen clarity that often frustrate users, especially with update cycles that don't complete. The interface's functionality is limited, requiring some changes on the web interface, and is prone to lockouts. Its pricing structure is a concern, with costs being difficult to justify and lack of intermediate device limit options. Technical support is slow, and compatibility with older systems is lacking, while clearer billing would also be appreciated.

"They should provide intermediate device limit options for the users."
"The solution is expensive as hell."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."

Pricing

Enterprise users report that LogMeIn Central's pricing has significantly increased over the years, making it a costly choice. The price structure involves brackets, which entail substantial jumps in cost when scaling up the number of devices. Although some users find the licensing process straightforward, others find pricing and billing confusing. Despite the price hikes, many find the value acceptable due to LogMeIn Central's features, although alternatives like TeamViewer are considered for desktop use.

"The solution's price is reasonable."
"Having to spend so much money on remote access is what I feel to be a necessary evil."
"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."

Popular Use Cases

IT consultants utilize LogMeIn Central for remote access to manage servers, administer networks, and support hardware/software like POS systems. It's employed for system monitoring, endpoint security, and remote management of both employees and clients globally. Tasks include server management, fixing network issues, and backing up data. Users leverage LogMeIn Central for maintaining client connections and offering secure access to numerous endpoints, ensuring support for various systems without needing physical presence.

Service and Support

Many users rarely contact technical support for LogMeIn Central but find it satisfactory when needed. Some users resolve most issues independently through support documentation. Occasionally, technical support experiences slow resolutions due to process inefficiencies, leading to prolonged waits. Instances of extremely helpful and excellent support are noted, though some express frustration with slow and tedious responses for related services. Overall, while reports vary, most find service satisfactory for their needs.

Deployment

Users found LogMeIn Central's initial setup to be straightforward and simple. They required little to no assistance and appreciated its low learning curve. Familiarity with a web-based management system eased the process significantly. The setup involving installation on a user's machine was manageable by providing a link via email or using LogMeIn Rescue. Generally, users were able to quickly and easily deploy and utilize the software with minimal effort.

Scalability

LogMeIn Central is capable of scaling to various organization sizes, handling up to 250 computers smoothly. Scalability is noted as seamless, with different plans accommodating more extensive setups. Price is a concern for some when exceeding specific device limits. Users have successfully managed large numbers of clients, up to 7,500. Security features, such as two-step login, have been positively mentioned. Satisfaction levels are generally high among users, highlighting its effectiveness for supporting multiple clients.

Stability

Users report mixed experiences with LogMeIn Central's stability. Many find it stable, noting it works across platforms without interference. Some experience occasional issues, with infrequent server-related problems. Initial load times can be slow, and rare crashes occur. Typically, it performs well, and several users give it a high stability rating. Users encounter problems only a few times yearly, indicating LogMeIn Central is generally reliable for their needs.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our LogMeIn Central Buyer's Guide for additional reliable information.