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Kaseya VSA vs LogMeIn Central comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Kaseya VSA
Ranking in Remote Monitoring and Management (RMM)
2nd
Average Rating
7.6
Reviews Sentiment
4.5
Number of Reviews
32
Ranking in other categories
Patch Management (9th)
LogMeIn Central
Ranking in Remote Monitoring and Management (RMM)
14th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Remote Monitoring and Management (RMM) category, the mindshare of Kaseya VSA is 18.2%, up from 8.4% compared to the previous year. The mindshare of LogMeIn Central is 3.2%, down from 4.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Monitoring and Management (RMM) Market Share Distribution
ProductMarket Share (%)
Kaseya VSA18.2%
LogMeIn Central3.2%
Other78.6%
Remote Monitoring and Management (RMM)
 

Featured Reviews

Stéphane Guerin - PeerSpot reviewer
Software management excels with comprehensive modules
We are a reseller. I am conducting some research since we are a vendor for the Kaseya solution.  Regarding the patching and software management, for me, it's the best path. We have all the necessary modules for monitoring on the server and workstations. All modules are working well, and for me,…
Kelsey Braun - PeerSpot reviewer
Has good stability and an easy initial setup process
We use the solution for remote access control and endpoint protection features The solution has the best remote access control and protection features. They should provide intermediate device limit options. It would be helpful for users who require more remote control capabilities than the lower…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The product's support team is very quick to respond, especially because the tool's technical team operates in the same time zone where I am located."
"The backup tool is highly useful, offering a fast and efficient way to retrieve and restore data."
"I like the Live Connect module provided by Kaseya. It is a powerful module. I also like the Agent Procedure module. We work with it most of the time."
"The patch management and the remote support are very good, especially the remote support. There is a module built into the solution which allows remote control without necessarily interrupting the user. We could manage things in the background without them seeing or interacting with anything, which is a very useful feature."
"Kesaya is highly configurable."
"I like the remote control, audit, inventory, patch management, software management, and monitoring features."
"As a small IT shop, the weird feature that the VSA has that I have not found anywhere else is they have these little colored dots that tell you the status of the machine. Is it offline and powered up? Is it actively being used? Is it idle? A lot of our clients ask us to do things for them, but, of course, they don't really want us to be underfoot. So we always look for, "Hey, there's an idle machine. We can work on that one now." And to say it makes it easy, we can do that at a glance. In any other tool we've looked at, you have to go several layers deep to see if the machine is in use, and you could spend your entire day just trying to find a machine that was idle, whereas, with Kaseya VSA, you can tell at a glance."
"The unique thing I like most about Kaseya VSA is the quick indicators that tell us if a machine is idle, in use, powered off, etc. This allows us to handle client tasks when their machine is idle."
"No issues with stability. It has worked on every platform I’ve tried it on, and not interfered with anything."
"It is a scalable solution."
"I like the security aspect, that I can glance down and see quickly who's up to date on patches, and who has virus concerns."
"One of the improvements they made was a LogMeIn Central client - that was a couple years ago - and that has been great. You no longer have to use their web interface. There's actually a client that you can install, which lists all of the machines and servers that you can access. That works really well."
"Remote access is really the biggest one, because in order to be able to support my clients from wherever I am, that is the biggest feature."
"The ability to manipulate and do things to the computer and file manager, then boot to safe mode, and see what is going on and track alerts. I use it all."
"Using the product, we provide a quicker response when supporting customers.​"
"Unattended Access, allows me to do support on machines that people are having trouble with, during non-working hours."
 

Cons

"It never functioned as intended."
"The way it is laid out can be improved. If it could be a little more intuitive, it might be a little bit easier. Sometimes, it is hard to find features because they're called something weird, or they're in an interesting location that you wouldn't have thought that they'd be in."
"Its scripting language kind of sucked. They have their own version of PowerShell inside VSA. if you want to reach out and grab endpoint information, for instance, to know how many end devices have a program installed, you actually have to write a script for that. It wasn't like how it is in CrowdStrike where you can just do a search, and it just happened. In VSA, you have to write your own script to do it. In terms of new features, an integrated MDM for mobile devices would be awesome."
"Our main concern is related to security. Kaseya had a ransomware attack a few months ago, and it was a big concern for us because Kaseya was the main RMM tool that we were using. We faced a lot of difficulties accessing our users and systems. So, security is our main concern."
"There is room for improvement in the remote control strengths."
"It's very difficult to update the third-party software on every device."
"We actually upgraded the solution due to the fact that we needed the support for Apple devices. We haven't had a chance to test that part of the product just yet, however, that was our biggest criticism of the product prior to this most recent update."
"Kaseya VSA could be improved with more features to support the latest operating systems."
"Sometimes it just fails to load."
"The solution is expensive as hell."
"The file transfer could be better. They could make it a lot easier to deal with. LogMeIn Central is not that intuitive. It's a lot harder to figure out."
"They should provide intermediate device limit options for the users."
"​File transfer on the free version needs improvement. Allow file transfer with drag and drop to and from Remote Desktop. ​"
"The update issues are an absolute pain. It says it is updating things, but the updates do not go through, and you try your hardest to get the updates to go through and they don't. You go to the PC, but there is no update there, then you go back and it says there are updates."
"Do not use the technical support."
"Compared to other products, I feel that their biggest weakness has been customer service. They are very nice, but things take forever to resolve. It has been a major issue there. Otherwise, we're happy. We haven't moved away from them because we haven't found anybody with comparable pricing for our business model."
 

Pricing and Cost Advice

"Kaseya VSA can be described as a fairly priced product."
"It is, in my opinion, competitive in the market. It is determined by the number of users and licenses needed. Depending on the license count of users, the price ranges from $10 to $80 USD."
"We pay a monthly fee, but it's a three-year contract divided by 36. They don't offer a true SaaS plan where you can add licenses monthly as you go. The cost is $7 per person per month, and we are paying about $1,700 a month."
"Kaseya's come down in pricing when I compare it to TeamViewer or other cheaper RMMs like LogMeIn."
"We were looking at a price of $22.50 cents per user."
"The dollar exchange rate in Brazil is very high, so the price should be better for our country."
"Licensing is available on a yearly basis and is priced per node."
"With the on-prem, you buy the agent license. That's a one-time fee, and it varies depending on how many you have. You also pay annual maintenance on the number that you have. So, there are two fees involved: a one-time fee and a recurring fee."
"Having to spend so much money on remote access is what I feel to be a necessary evil."
"It really is an expensive product for me.​"
"We are an educational institution, so anything to make it cheaper would be better because we don’t grow money on trees."
"We've been trying to nail its cost down ourselves, and it is a disaster in that area because you get different numbers all the time. They say this is what it is, but the numbers don't make a lot of sense to me. I know that the numbers change. So, the more you have, the less they are per seat, but I don't really understand where those breakdowns are. Its billing is confusing. It is definitely the worst part. For 7,500 seats, it might be between 2,250 and 2,700 a month. It is somewhere in there."
"Pricing is a little on the expensive side, compared to what TeamViewer has offered."
"The solution's price is reasonable."
"It used to be a lot cheaper but then the price shot up (doubled over the span of two years), but it's hard to switch, and most competing products are similarly priced anyway."
"It's probably worth the value, but the price increases over the last five years are getting harder to justify."
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Top Industries

By visitors reading reviews
Performing Arts
11%
Computer Software Company
10%
Educational Organization
8%
Real Estate/Law Firm
7%
Performing Arts
8%
Insurance Company
8%
Educational Organization
8%
Computer Software Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business25
Midsize Enterprise4
Large Enterprise4
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise1
 

Questions from the Community

What do you like most about Kaseya VSA?
The most valuable feature of Kaseya VSA is the ability to control laptops remotely.
What needs improvement with Kaseya VSA?
I would improve their support system. They can improve their interface, as the GUI looks very outdated. Although they have many features, improvements in the GUI in terms of the front face and the ...
What is your primary use case for Kaseya VSA?
Primarily, we are using it for remote monitoring and management as an MSP. We are basically a reseller; we are a service provider, so Kaseya VSA is one of our tools which we use for our managed ser...
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Overview

 

Sample Customers

Sage UK, MSP, CodeBlue Ltd, Connect Work Place Solutions, All Covered, 501cTech, Chairo Christian School, Green Duck
Au Bon Pain, BELL (Building Educated Leaders for Life)
Find out what your peers are saying about Kaseya VSA vs. LogMeIn Central and other solutions. Updated: September 2025.
869,952 professionals have used our research since 2012.