Mist AI and Cloud Reviews

Name: Mist AI and Cloud
Brand: Juniper
Rating: 3.9 (22 reviews)

3.9 out of 5

22 reviews
76% willing to recommend

What is Mist AI and Cloud?

Mist AI uses a combination of artificial intelligence, machine learning, and data science techniques to optimize user experiences and simplify operations across the wireless access, wired access, and SD-WAN domains.

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Mist AI and Cloud is the #9 ranked solution in top Wireless LAN solutions. PeerSpot users give Mist AI and Cloud an average rating of 7.8 out of 10. Mist AI and Cloud is most commonly compared to Aruba Wireless: Mist AI and Cloud vs Aruba Wireless. Mist AI and Cloud is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 31% of all views.

Helped 848,253 peers since 2012

Featured Mist AI and Cloud reviews

ALEXANDRE VIANNA

CTO at Redeswirelessbrasil

I have a global customer who wants to start the design phase in a big warehouse, but we do not have the equipment to do a site survey. I need support for the access point to implement in a freezer area. I do not have it. The customer tried to send one piece of equipment to Brazil. However, we had a problem because the customer needed to implement it in three months, and it took two months to send one equipment to Brazil.

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Yogesh Bangar

Senior Network Engineer at Tata Motors

The initial setup is very easy if you have experience. However, for someone without experience, it may take some effort to get set up initially. The deployment time varies depending on the number of access points. If there are a large number of access points, it can take two to three days for one site. But if the access point count is low, typically between five to ten, it takes around one to two hours.

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Marc Gaethofs

ICT manager at Thys Bouwprojecten

Regarding opportunities for improvement, it is notable for its robust cloud portal and integration of artificial intelligence into various services, creating a highly efficient environment for work. However, a drawback lies in the cost associated with its WiFi offerings. With a pricing range of twelve hundred to fifteen hundred dollars for a single Access Point, exclusive of the subscription, it is acknowledged as a relatively expensive solution in the realm of WiFi services. Despite this drawback, the positive attributes of Mist make it a noteworthy option.

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Mist AI and Cloud mindshare

As of April 2025, the mindshare of Mist AI and Cloud in the Wireless LAN category stands at 2.3%, down from 3.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Wireless LAN

PeerAnalyst reports based on Mist AI and Cloud reviews

Type	Title	Date
Category	Wireless LAN	Apr 19, 2025	Download
Product	Reviews, tips, and advice from real users	Apr 19, 2025	Download
Comparison	Mist AI and Cloud vs Aruba Wireless	Apr 19, 2025	Download
Comparison	Mist AI and Cloud vs Ruckus Wireless	Apr 19, 2025	Download
Comparison	Mist AI and Cloud vs Cisco Meraki Wireless LAN	Apr 19, 2025	Download

Title	Rating	Mindshare	Recommending
Aruba Wireless	4.2	17.7%	86%	147 interviews Add to research
Juniper Mist Wireless Access Points	4.3	5.7%	100%	20 interviews Add to research

Valuable Features

Mist AI and Cloud's valuable elements include center life management for controlling access points, AI-driven features like Marvis for issue resolution, automation for quick deployment, Wi-Fi Assurance, asset tracking, and user experience insights. The triangulation capability locates users relative to access points, improving visibility and management. Multi PSK adds security, while open APIs facilitate integration. Its automation alleviates troubleshooting, streamlining operations and enhancing performance.

"Mist is a really good tool that provides essential AI information from an operational point of view, covering both wireless and switching."
"This solution helps customers save time and fix problems proactively."
"AI-driven automation helps implement the solution quickly."

Room for Improvement

Mist AI and Cloud require enhancements in configuration, global power standardization for wireless devices, user friendliness, and multi-vendor integration. Users report high power demands and non-specific documentation. Cloud connectivity is slow, and dashboard unification with other Juniper services is needed. High pricing, licensing complexity, and lack of global support, particularly in regions like Brazil, are concerns. Email notifications and additional router model support are suggested improvements, along with broader AI and acquisition clarity.

"There are many aspects of AI, and how acquisitions are proceeding, particularly between Juniper and Aruba, remains unclear."
"There is no local support for Mist in Brazil."
"Mist AI and Cloud need to improve the configuration speed."

Pricing

Enterprise buyers report that Mist AI and Cloud pricing is comparable to competitors, though sometimes higher due to additional licensing fees. Setup costs are often seen as expensive, and annual licensing can be significant, especially for multi-location deployments. Pricing varies with features, with licensing costs sometimes being substantial. Users rate pricing between seven to eight out of ten for fairness, though costs are notably higher in regions like South Asia and Brazil due to local tax impacts.

"The solution is expensive in Brazil."
"Mist AI and Cloud is expensive."
"The annual cost is a significant issue for us, and it notably contributes to the overall price. We have a customer with nearly fifty-eight access points in a multifunctional building, and while the setup was relatively simple, the yearly licensing cost is substantial. For the specific features we utilize, the licensing amounts to about forty thousand euros annually. This is not a trivial expense and significantly impacts the overall cost, making it quite high."

Popular Use Cases

Mist AI and Cloud is primarily used for wireless connectivity, location-based tracking, and management in various sectors, including education, hospitality, government, and retail. It facilitates internet connectivity and crowd control, with features like location awareness and automated management. Users are deploying the technology across multiple sites for enterprise SD-WAN solutions and cloud migration. It's implemented in educational institutions, retail environments, hotels, and large venues to provide efficient network management and enhanced user tracking.

Service and Support

Mist AI and Cloud provides fast technical support, with quick ticket responses and issues often resolved within an hour. Some experienced challenges initially but their experiences have been largely positive. Technical support receives high ratings, and customers appreciate efficient customer service. Some users haven't needed support due to straightforward implementations, while others found support to be absent. The presence of a partner contract enhances support effectiveness, and agencies report swift issue resolution. Customer service receives high marks.

Deployment

Some users find Mist AI and Cloud's setup intuitive and straightforward, particularly when familiar with similar systems. Experiences vary with deployment size; smaller setups are quick, while larger ones with many access points might require days or weeks. Some users note that configuration requires technical knowledge, and experience significantly eases the process. Features like QR code scanning and cloud integration simplify setup, though managing numerous devices can still be time-consuming.

Scalability

Mist AI and Cloud demonstrate high scalability when network planning is executed efficiently. Larger enterprises find it particularly advantageous due to its ability to handle extensive user bases and numerous access points. Managed service providers benefit from its centralized management capabilities, supporting thousands of devices. Successful deployment depends on careful consideration of the number of users and access points. Companies rate its scalability between seven and ten out of ten, highlighting its suitability for enterprise environments.

Stability

Mist AI and Cloud is highly stable with ratings between eight and ten. Users appreciate its lack of major issues, redundancy across cloud providers, and AI-driven optimization. Proper network planning ensures seamless scalability and signal consistency. Firmware upgrades enhance stability, though power feature adjustments might be necessary. Customers report no support calls, indicating dependable performance and satisfaction with its advanced features like automatic failover, microservices architecture, and virtualization support.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Mist AI and Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

31%

Computer Software Company

15%

Financial Services Firm

Retailer

University

Manufacturing Company

Comms Service Provider

Government

Healthcare Company

Real Estate/Law Firm

Construction Company

Insurance Company

Legal Firm

Recreational Facilities/Services Company

Media Company

Non Profit

Energy/Utilities Company

Performing Arts

Outsourcing Company

Pharma/Biotech Company

Hospitality Company

Consumer Goods Company

Wholesaler/Distributor

Marketing Services Firm

Compare Mist AI and Cloud with alternative products

Learn more about Mist AI and Cloud

Data is ingested from numerous sources, including Juniper Mist Access Points, Switches, Session Smart Routers, and Firewalls for end-to-end insight into user experiences. These devices work in concert with Mist AI to optimize user experiences from client-to-cloud, including automated event correlation, root cause identification, Self-Driving Network™ operations, network assurance, proactive anomaly detection, and more.

Juniper also leverages Mist AI for next-generation customer support. It is the foundational element behind Marvis, the industry’s first AI-driven Virtual Network Assistant, which provides extensive insight and guidance to IT staff via a natural language conversational interface.

With Mist AI, operators save time and money with faster problem resolution and fewer onsite visits. Users benefit from a network infrastructure that is more predictable, reliable, and measurable.

Mist AI and Cloud was previously known as Mist Access Points.