Opsgenie Reviews

Name: Opsgenie
Brand: Atlassian
Rating: 4.0 (14 reviews)

4.0 out of 5

14 reviews
100% willing to recommend

207 followers

What is Opsgenie?

Users are empowered to manage their contact details and notification preferences in a single location, hence the administrators don't have to maintain this information at each application. OpsGenie is a cloud based service with reliable, distributed architecture that is replicated in multiple data centers, and monitored around the clock. The lifecycle for each alert, notifications, actions taken by users, are recorded and reported to enable admins to easily analyze what happened. No more wasting time, digging up log files. No more finger pointing.

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Opsgenie is the #2 ranked solution in top IT Alerting and Incident Management solutions. PeerSpot users give Opsgenie an average rating of 8.0 out of 10. Based on the analysis of the 14 most recent Opsgenie reviews, the overall sentiment is positive, with a sentiment score of 7.4. (Among the highest in the category). Opsgenie is most commonly compared to PagerDuty Operations Cloud: Opsgenie vs PagerDuty Operations Cloud. Opsgenie is popular among the large enterprise segment, accounting for 60% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 29% of all views.

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Featured reviews

Syed Mohammad Arshad

Vice President - Operations and Client Services at a financial services firm with 11-50 employees

We are using the cloud version of Atlassian products now, but I think the Data Center version we used earlier was much more user-friendly. There are lots of limitations in the cloud version The add-on or features that work with the Data Center versions are not compatible with the cloud version. Opsgenie fits on top of the base application, which is Jira Service Management. Jira Service Management is an investigation. Previously, we had Jira Service Management and PagerDuty running on top of that. Now, Opsgenie is bundled as a part of JSM. However, when we switched to the cloud version, many of the features have become a bit complicated compared to the Data Center version I had used for years. It might be due to an architectural change or some other reason: Also, it would be nice if Opsgenie had the ability to import rosters from other sources like you can do in PagerDuty.

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AbhishekSingh10

Program Lead at PureSoftware Ltd

I rate this solution an eight out of ten. We work in a service-based organization, and clients come to us for support on Opsgenie. So our role is to configure it for them, but it is their decision on how they want to use and handle it. They also decide how many licenses they want to use. Regarding advice, it is a good tool, and the integration is seamless. Most companies are using Atlassian tools and can get better integration and support. You can pay for licenses and do not have to deal with different vendors. Under one umbrella, you can access development and incident management tools, like Jira, Confluence, Opsgenie, or any other development-related tool.

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Snir Gavriel

Senior Network & Security Engineer at a tech services company with 5,001-10,000 employees

When I needed to add the fourth guy to the on-call rotation, I had trouble finding the option in Opsgenie where I can add the new user. It took me some time to figure out because the icon was very small. You have a pencil icon that you need to click, but it was so small and in a place that wasn't so obvious, so this is an area for improvement in the solution. I couldn't find the icon myself and my manager had to show me where it is. Opsgenie needs to be more user-friendly, particularly when it comes to finding the "Add New Users" option in the on-call rotation feature. Other than that, the solution was very easy to use, and you can see both the open and closed alerts.

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Opsgenie mindshare

As of January 2025, the mindshare of Opsgenie in the IT Alerting and Incident Management category stands at 20.6%, down from 25.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

IT Alerting and Incident Management

PeerAnalyst reports

Type	Title	Date
Category	IT Alerting and Incident Management	Jan 2, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 2, 2025	Download
Comparison	Opsgenie vs PagerDuty Operations Cloud	Jan 2, 2025	Download
Comparison	Opsgenie vs Splunk Cloud Platform	Jan 2, 2025	Download
Comparison	Opsgenie vs Splunk ITSI (IT Service Intelligence)	Jan 2, 2025	Download

Title	Rating	Mindshare	Recommending
PagerDuty Operations Cloud	4.4	26.4%	97%	37 interviews Add to research
BigPanda	3.6	3.6%	75%	12 interviews Add to research

Valuable Features

"Opsgenie has been most valuable in managing our incident response. We use Opsgenie for on-call management of AWS services, and its integration with CloudWatch has been particularly beneficial. Opsgenie alerts us to anomalies in cloud services, not just incidents but also performance issues like delayed response times or execution errors. So, we will quickly know about the issue, and it allows us to take swift action. It has been very helpful to us."
"That clarity, visibility, scheduling, and the management of on-call schedules, as well as tracking SLA breaches and workload, are key reasons to utilize Opsgenie."
"Opsgenie has streamlined our communications and alerting."

Room for Improvement

"I would like to see improvements in reporting capabilities that could provide additional value."
"Initially, Opsgenie had bidirectional integration with Jira Service Management, but that functionality has been scaled back. Previously, Opsgenie was adept at managing incidents within its ecosystem, offering seamless ticket transfers between Opsgenie and Jira Service Desk. I valued the ability to push tickets between the two platforms, addressing the need for widespread information accessibility, though it sometimes led to duplication. My suggestion would be to reintroduce complete ticket funneling between these systems to streamline operations."
"The installation of other applications is difficult in Opsgenie. I would like to see more flexible reporting methodologies. Scalability and pricing also need to be improved."

ROI

Users experienced a positive ROI from Opsgenie. They reduced costs by over 20% and eliminated the need for multiple service management teams, cutting nearly six full-time positions. Operations were centralized, reducing device overheating risks and preventing major outages at HQ. The monthly cost was significantly lower than the financial benefits observed.

Pricing

"The pricing is fine. I would rate the pricing a six out of ten, with one being high price and ten being low price."
"The pricing is on the lower side; I would rate it a six out of ten, with ten being low price, which indicates good affordability."
"The solution's prices are exorbitant."

Scalability

Opsgenie appears scalable, accommodating various user numbers and roles. Users can easily integrate and modify configurations with minimal team effort. There is strong support for both cloud and on-premise environments, fitting small to enterprise-level operations. Concerns include user governance on departure and alert delivery to multiple users. Ratings are mixed, from five to nine out of ten, with some companies planning for future expansion. Some believe Opsgenie is especially useful for companies exceeding ten members.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Opsgenie Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

29%

Financial Services Firm

10%

Manufacturing Company

Media Company

Retailer

Educational Organization

Healthcare Company

Government

Comms Service Provider

Energy/Utilities Company

University

Real Estate/Law Firm

Legal Firm

Transportation Company

Insurance Company

Consumer Goods Company

Outsourcing Company

Hospitality Company

Performing Arts

Construction Company

Non Profit

Wholesaler/Distributor

Aerospace/Defense Firm

Logistics Company

Sports Company

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Learn more about Opsgenie

Most enterprises employ multitude of tools for IT management: for monitoring, ticketing, configuration and change management, etc. Although each of these tools may be individually capable of sending notifications via email or SMS, it is a burden for administrators to maintain the same information in each of these multiple, disparate systems.

OpsGenie enables organizations to consolidate notification management into a single management system. OpsGenie enables users to maintain their own contact details and preferences in one place, eliminating duplication of data, reducing administrative overhead.

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Opsgenie customers

2500+ customers including Yahoo, Politico, Dynatrace, Looker, Solarwinds, Overstock, Oregon State University, Glassdoor, Cloudticity, Unbounce, Bleacher Report