OpsRamp's valuable features include monitoring and alerting tools, integration with Zendesk, artificial intelligence, predictive analysis, event correlation, patch management, dashboards creation for CPU memory and SQL servers, URL monitoring, accurate reporting, personalized dashboards, hybrid infrastructure monitoring, application transaction monitoring, and single pane of glass view. Users appreciate alert generation, machine learning insights, service maps, and deep correlation capabilities. OpsRamp assists small and medium-sized businesses in multiple areas.
- "It is a pretty stable solution."
- "Most features work fine."
- "The most valuable features of OpsRamp include a single pane of glass, event correlation, personalized dashboards, and a single platform solution."
OpsRamp users suggest improvements for its ITSM platform's maturity and performance, including better change and incident management capabilities. They recommend a self-service portal for cloud deployments and enhanced process automation. Users report issues with critical alerts, search functionality, the user interface's accessibility, and report building. Patch management inconsistencies and a need for greater customization in dashboards and reporting are noted. Requests for improved network capabilities and a more engaged product team are also mentioned.
- "OpsRamp had shortcomings associated with its network capabilities."
- "We have 55 AVDs, and patches might roll out to 32-35 initially, with the rest taking a month or so. OpsRamp can't detect them all directly.Since clients want patches applied as soon as possible, we manually patch those remaining devices."
- "OpsRamp cannot be scaled for big and large company deployments."