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QuickBooks Reviews

Vendor: Intuit
4.0 out of 5
Badge Leader
171 followers
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What is QuickBooks?

QuickBooks Desktop is a robust accounting software solution that provides a comprehensive set of features for small to medium-sized businesses. It offers advanced functionality, industry-specific versions, and integration capabilities to streamline financial management tasks. By utilizing QuickBooks Desktop, businesses can efficiently handle their accounting needs, generate accurate financial reports, and make informed decisions to drive growth and success.

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QuickBooks is the #3 ranked solution in top Billing Software. PeerSpot users give QuickBooks an average rating of 8.0 out of 10. QuickBooks is most commonly compared to IBM Maximo: QuickBooks vs IBM Maximo. QuickBooks is popular among the small business segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
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QuickBooks
April 2025
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QuickBooks mindshare

As of April 2025, the mindshare of QuickBooks in the Billing Software category stands at 8.8%, up from 7.4% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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PeerResearch reports based on QuickBooks reviews

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CategoryBilling SoftwareApr 29, 2025Download
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Key learnings from peers

Valuable Features

The most valuable features of QuickBooks include its decent accounts payable module, reporting capabilities, ease of use, ability to import files easily, reconciliation aspects, easy setup, stability, scalability, great pricing, bank reconciliation feature, and integration with third-party applications. 

Users appreciate the ability to create reports and share information, as well as the convenience of the desktop version.

  • "One of the aspects I appreciate the most is its remarkable user-friendliness."
  • "QuickBooks is known for its inventory and manufacturing features, it's a versatile accounting software that covers various aspects of financial management."
  • "QuickBooks Online Payroll offers a range of online customizations and advanced features."

Room for Improvement

Some areas for improvement in QuickBooks include the lack of flexibility in reporting, the need for a better financial report writer, and the inability to access a multi-entity company from a single login. 

The search functionality could also be improved, particularly when it comes to filtering invoices by specific amounts or document numbers. Scalability, support, and price are areas that could be enhanced, especially for businesses with multiple locations. 

There are concerns about inactivated or duplicated accounts when exporting files from QuickBooks Desktop to QuickBooks Online. The bank feeds feature could be improved, as manual uploading or waiting until the end of the month is required for some banks. More comprehensive and efficient reporting options are desired, as well as easier access to technical support. 

Editing secondary lists in a batch feature and better data importation are suggested areas of improvement. Reconciliation with bank accounts could be enhanced, and there are some minor issues with product support and updates.

  • "The solution's import function can be quite complex and not as smooth. Importing data is a more complex process compared to the straightforward export feature."
  • "It would be beneficial to enhance inventory and manufacturing features, as it currently depends on third-party applications like Fishbowl Inventory to address these specific needs."
  • "The main issue we are facing is related to licensing and the need to review invoices and product-wise details for international clients."

ROI

Users have experienced positive results and benefits from using QuickBooks. They believe that implementing the solution in a small organization is valuable and worthwhile, with a good return on investment. 

Pricing

The pricing for QuickBooks is considered reasonable and affordable by most reviewers. They mention that it is a good option for small organizations as it provides good performance for the price. However, some reviewers feel that the scalability is limited. There are also comments about the pricing of QuickBooks' point-of-sale system, with some businesses finding it to be a barrier. Reviewers mention that QuickBooks recently moved to a subscription pricing model, which some find inconvenient. 

  • "The tool's pricing is extremely reasonable."
  • "They're trying to catch up with more expensive platforms, so they switched to a subscription model, which makes it even more expensive."
  • "It is relatively expensive."

Popular Use Cases

QuickBooks is primarily used for accounting purposes in various industries such as retail, construction, and service. It is particularly beneficial for smaller organizations that do not have complex accounting needs. Additionally, it is used for point-of-sale and general ledger functions. The solution is utilized by both direct users within their businesses and as a consulting tool.

Service and Support

Some users found it difficult to get meaningful information without subscribing or seeking help from independent support people or YouTube videos. The technical support was not considered helpful, as there was no specific person assigned to address user issues, resulting in delays in obtaining desired information. 

It was also mentioned that the support team may not have experts who are fully efficient. 

However, there were also positive comments about good technical support, although occasionally not being connected with the right person. Users happy with customer service mentioned having access to a higher-tier level of support, which provided better assistance.

Deployment

The initial setup of QuickBooks is generally straightforward, although there may be some issues with setting up the chart of accounts. Importing and creating data can be a manual process, without much ability to import data elements. 

The deployment of QuickBooks can take anywhere from two to ten hours, depending on whether it is deployed on a physical server or in the cloud. 

While QuickBooks Desktop has more requirements and can be a bit more complicated, the implementation process is very straightforward, with everything needed provided out of the box. Customizations may be required but are not extensive. 

Scalability

The scalability of QuickBooks is limited and not suitable for companies that anticipate growth. Users mention that as a company grows, there are limitations in accessing multiple companies from a single point, requiring separate log-ins for each company. 

QuickBooks is considered more suitable for small, single-entity companies rather than medium-sized or larger organizations.

Concerns are raised about file size limitations and lack of flexibility in accounting principles. However, some users find QuickBooks to be scalable up to a certain point and believe it can follow a company from startup to a $25 million business. The solution is seen as fine for smaller businesses with a few users, but there may be a need to evaluate other options beyond a certain revenue threshold.

Stability

Users have mentioned that it is stable, with ratings ranging from eight to nine out of ten. They have also mentioned that issues are rare, except for occasional connectivity problems when connecting to a bank account. 

Some users have expressed caution when installing updates, as there may be bugs that need to be resolved. However, overall, the solution is considered stable and reliable, with no reported outages.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our QuickBooks Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Computer Software Company
21%
Educational Organization
7%
Construction Company
7%
Real Estate/Law Firm
7%
Legal Firm
6%
Financial Services Firm
6%
Comms Service Provider
4%
Consumer Goods Company
4%
Non Tech Company
4%
Wholesaler/Distributor
4%
Non Profit
3%
Retailer
3%
Energy/Utilities Company
3%
University
3%
Manufacturing Company
3%
Hospitality Company
3%
Healthcare Company
1%
Printing Company
1%
Government
1%
Insurance Company
1%
Performing Arts
1%
Logistics Company
1%
Media Company
1%
Mining And Metals Company
1%
Wellness & Fitness Company
1%
Outsourcing Company
1%

Compare QuickBooks with alternative products

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Learn more about QuickBooks

QuickBooks Desktop Features:

  • Invoicing: QuickBooks Desktop allows users to create customized invoices with their company logo, track invoice status, and send invoices to customers directly from the software.
  • Expense Tracking: Users can easily track and categorize expenses, import expenses from bank accounts or credit cards, and attach receipts for record-keeping.
  • Financial Reporting: The software offers a wide range of pre-built reports such as profit and loss statements, balance sheets, and cash flow statements, providing valuable insights into the financial health of the business.
  • Bank Reconciliation: QuickBooks Desktop simplifies the process of reconciling bank accounts by automatically matching transactions from the bank statement with those in the software, reducing errors and ensuring accurate financial records.
  • Inventory Management: Businesses can efficiently manage their inventory with features like tracking stock levels, setting reorder points, and generating purchase orders to ensure optimal inventory levels.
  • Payroll Processing: QuickBooks Desktop provides payroll functionality, allowing users to easily calculate employee salaries, track time, manage payroll taxes, and generate pay stubs.
  • Customer and Vendor Management: Users can store customer and vendor contact information, track interactions, and maintain a complete record of transactions with them.
  • Chart of Accounts: QuickBooks Desktop enables users to create and customize a chart of accounts that aligns with their business structure and financial reporting needs.
  • Budgeting and Forecasting: Users can create budgets for different accounts and track actual performance against projected amounts, aiding in financial planning and decision-making.
  • Integration Capabilities: QuickBooks Desktop integrates with a wide range of third-party applications, such as CRM software and payment gateways, allowing for seamless data transfer and workflow automation.

QuickBooks Desktop Benefits:

  • Robust Accounting Functionality: QuickBooks Desktop offers a wide range of accounting features, including invoicing, expense tracking, bank reconciliation, and financial reporting. It provides comprehensive tools to handle all aspects of financial management.
  • Advanced Reporting Capabilities: The software provides in-depth reporting capabilities, allowing businesses to gain valuable insights into their financial performance. Users can generate customized reports, track key metrics, and make data-driven decisions.
  • Industry-Specific Versions: QuickBooks Desktop offers industry-specific versions tailored to the unique needs of different businesses, such as retail, manufacturing, and professional services. This ensures that businesses have access to features and functionality relevant to their industry.
  • Customization Options: Users can customize QuickBooks Desktop to align with their specific business requirements. They can create personalized invoices, set up unique chart of accounts, and customize templates to reflect their brand identity.
  • Integration with Business Applications: QuickBooks Desktop integrates with a variety of business applications, allowing seamless data exchange and reducing manual data entry. Integration with CRM software, payment gateways, and other tools streamlines workflows and improves overall efficiency.
  • Data Security and Control: With QuickBooks Desktop, businesses have control over their financial data as it is stored locally on their own systems. This gives them peace of mind regarding data security and privacy.
  • Scalability: QuickBooks Desktop is suitable for businesses of various sizes, from small startups to larger enterprises. It can handle growing data volumes and provide scalability as businesses expand.
  • Offline Access: Unlike cloud-based accounting solutions, QuickBooks Desktop allows users to access their financial data even without an internet connection. This can be beneficial in situations where internet access is limited or unreliable.
  • Longevity and Established Reputation: QuickBooks Desktop has been a trusted accounting software for many years and has built a strong reputation. It is widely used by businesses globally, providing assurance of its reliability and stability.
  • Dedicated Support: QuickBooks Desktop offers customer support through various channels, including phone and email. Users can get assistance with any technical issues or questions they may have.

Reviews from Real Users

Mimi Evans, owner & operator at Fearless Bookkeeping Services LLC, writes that QuickBooks Online has “Useful importing capability, beneficial inventory module, but lacking automation”

Another PeerSpot user, managing Partner at a tech services company, states that QuickBooks Online “Provides excellent tracking of my finances and is easy to use and deploy”.

Max Rubin, CFO at Make The Switch, says that "QuickBooks Online has improved my organization by offering a vast array of integrations with other products that allow you to improve process efficiencies while keeping the cost of your ERP or accounting software affordable."


QuickBooks customers

West Egg

Related questions

  • 0
Would you recommend upgrading QuickBooks Desktop Pro to QuickBooks Online Advanced? In what cases?
  • 8
ISP/Telco billing Software recommendations in 2017.
  • 4
What is the total number of managed subscriptions for these solutions?
  • 11
What accounting software do you suggest a small business use?
  • 10
Which accounting software do you suggest my company use?

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QuickBooks reviews

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Dana Bakker - PeerSpot user
Director of Finance at Nourishing Hope
Verified user of QuickBooks
Sep 5, 2023
Though the solution has great reporting capabilities, search functionality is an area in the product that needs improvement

Pros

"The most valuable feature of the solution stems from its reporting capabilities."

Cons

"The search functionality in the solution has shortcomings that can be improved in almost every area of the solution."

What is our primary use case?

QuickBooks is a great tool if you run a small organization, though our company grew recently from being a small-sized company. QuickBooks gives you everything you need for smaller organizations that don't have complex accounting going on within their environments.

How has it helped my organization?

With the online version of the solution, you just give access to whomever to run reports quickly and gather information. With the solution, one can easily gather information all in one place.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (692 words)
MO
QuickBooks ProAdvisor at a consultancy
Verified user of QuickBooks
Jan 16, 2018
Enables me to do deep dives into accounting research

Pros

"Gives me the ability to do deep dives into accounting research."

Cons

"In their journal entries, you cannot use Accounts Payable or Accounts Receivable more than once. For example, I owe company "A" $100, so company "A" is Accounts Payable, and I just want to list it one by one by one. If I want to add more companies, say, company "B" with $200, I can't list Accounts Payable in that entry. I would have to just say, company "A", $100, company "B", $200, Accounts Payable, $300." That's a shortcoming of it."

How has it helped my organization?

With QuickBooks Desktop, you can open multiple companies. The program is on your computer, it's not cloud-based. I first used it when I ran a not-for-profit for nine years. I was also able to use it for my personal finances, and now that I am in business for myself, I use it with customers that do not want to do their own accounting, so they send me the data, and I set up their company, and I turn raw data into financial statements in less than two weeks.

What is most valuable?

  • The ability to do deep dives into accounting research
  • The simplicity of each of its modules with Customers, Vendors, and Employees
  • As a certified ProAdvisor, their customer service is the best I have ever experienced for anything.
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (1603 words)
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QuickBooks
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Find out what your peers are saying about QuickBooks. Updated April 2025
849,475 professionals have used our research since 2012.
MR
CFO at Make The Switch
Verified user of QuickBooks
Dec 13, 2022
Product version discussed: QuickBooks Online
Affordable and enables improvement of process efficiencies

Pros

"QuickBooks Online has improved my organization by offering a vast array of integrations with other products that allow you to improve process efficiencies while keeping the cost of your ERP or accounting software affordable."

Cons

"As of right now, you cannot edit secondary lists in a batch feature."

What is our primary use case?

I have multiple use cases for this solution, both as a direct user for my business as a CFO and also as a consultant.

How has it helped my organization?

QuickBooks Online has improved my organization by offering a vast array of integrations with other products that allow you to improve process efficiencies while keeping the cost of your ERP or accounting software affordable.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (632 words)
Babawale Awojinrin - PeerSpot user
IT Operations Manager at Healthplus limited
Verified user of QuickBooks
Aug 28, 2023
A one-stop solution for point of sale and accounting

Pros

"QuickBooks is easy-to-use software."

Cons

"In terms of expansion, we stopped using QuickBooks POS at some point because you can’t scale. We couldn’t scale to more than 32 locations when the business grew. The scalability, support and price could be improved."

What is our primary use case?

We use the solution for point of sale and accounting at retail outlets.

What is most valuable?

QuickBooks is easy-to-use software.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (418 words)
Mimi Evans - PeerSpot user
Owner/Operator at Fearless Bookkeeping Services LLC
Verified user of QuickBooks
Jan 4, 2023
Useful importing capability, beneficial inventory module, but lacking automation

Pros

"The most valuable feature of QuickBooks Desktop is its ability to import into QuickBooks Online files easily."

Cons

"The only concern that I've always had, and it's been a consistent issue that I've heard from others, which is when a file is exported from QuickBooks Desktop and imported into QuickBooks Online, there are accounts that are inactivated or deleted and duplicated. I don't know if it's a bug in the system or what it is, but there's the chart of accounts and the issue is always in the chart of accounts."

What is our primary use case?

We are using QuickBooks Desktop in the construction and service industries. Mainly industries that have inventory are where we use it most.

How has it helped my organization?

I am able to receive more sales from people who want to move while using QuickBooks Desktop. This has been an improvement.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (794 words)
MichaelFox - PeerSpot user
Sage Intacct Implementation Specialist at Maner Solutions
Verified user of QuickBooks
Sep 18, 2023
Product version discussed: Desktop version
Useful for smaller businesses but has poor scalability

Pros

" The most valuable feature is its decent accounts payable module. It works pretty well."

Cons

"The reporting in QuickBooks is terrible and there's no flexibility in it. It only has standard reports that you can modify slightly."

What is our primary use case?

I used to use QuickBooks for larger physician practices that had multiple entities, but now I just use it for smaller ones.

How has it helped my organization?

QuickBooks makes it easy for small companies to perform daily tasks. It's a nice little accounting software system. The difference is that when you use it for a single entity, it's pretty easy to use and it has a lot of functionality in it. If you use it for more than one entity, it's awful.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (729 words)
Jeanne (Miller) Tarazevits - PeerSpot user
Inventory Expert & QuickBooks Expert • Operations Management • Materials Handling Supplier Contract at TaraByte Solutions
Verified user of QuickBooks
Sep 22, 2023
A versatile accounting solution that covers various aspects of financial management

Pros

" QuickBooks is known for its inventory and manufacturing features, it's a versatile accounting software that covers various aspects of financial management."

Cons

"It would be beneficial to enhance inventory and manufacturing features, as it currently depends on third-party applications like Fishbowl Inventory to address these specific needs."

What is our primary use case?

I use it for my own personal business accounting, but I also support it, teach it, and train on it for other people.

What is most valuable?

The Bank Feeds are amazing. QuickBooks is known for its inventory and manufacturing features, it's a versatile accounting software that covers various aspects of financial management.

*Disclosure: My company has a business relationship with this vendor other than being a customer: partner/customer
Read full review (332 words)
Hamza Munir - PeerSpot user
Quickbooks Bookkeeper at Nozak Enterprises Inc
Verified user of QuickBooks
Sep 21, 2023
Streamlining efficiency in bookkeeping with increased automation

Pros

"It is user-friendly, making it accessible for business owners who often handle their own bookkeeping."

Cons

"While the data protection is commendable, there is room for improvement in the dashboard."

What is our primary use case?

I am an accountant providing bookkeeping services to a small business. QuickBooks helps me manage and maintain financial records, including tasks such as recording income and expenses, reconciling accounts, and ensuring accurate financial records.

How has it helped my organization?

It is user-friendly, making it accessible for business owners who often handle their own bookkeeping. They can easily use the software and then consult an accountant periodically for reviews and corrections as needed.

*Disclosure: I am a real user, and this review is based on my own experience and opinions.
Read full review (435 words)