SAP S/4HANA Cloud Reviews

Vendor: SAP

4.0 out of 5

49 reviews
88% willing to recommend

1,082 followers

What is SAP S/4HANA Cloud?

SAP S/4HANA stands for SAP Suite 4 HANA. It is a next-generation integrated enterprise resource planning (ERP) software that is designed for businesses of all sizes, in all industries, that require deep and broad functionality combined with a high degree of flexibility. SAP S/4HANA was launched in 2015 and been adopted by more than 3,200 customers over a period of sixteen months. SAP S/4HANA is materially different from anything SAP has done before and represents the company’s biggest innovation since SAP R/3.

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SAP S/4HANA Cloud is the #3 ranked solution in top Cloud ERP solutions. PeerSpot users give SAP S/4HANA Cloud an average rating of 8.0 out of 10. Based on the analysis of the 49 most recent SAP S/4HANA Cloud reviews, the overall sentiment is positive, with a sentiment score of 7.1. (Among the lowest in the category). SAP S/4HANA Cloud is most commonly compared to NetSuite ERP: SAP S/4HANA Cloud vs NetSuite ERP. SAP S/4HANA Cloud is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

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Featured reviews

Majid-Mustafa

Senior SAP Technical Consultant at Tallimax Consultancy

ECC is almost finished. SAP will support it until 2027, and S/4HANA is the long-term solution, supported until 2040. S/4HANA provides more features using the Fiori interface and business processes. We can use the GUI, SAP Fiori apps, and web browsers. It is accessible online from anywhere in the world. It is a more user-friendly environment and faster than ECC. The major feature is that it uses its own database, not relying on third-party applications. The cloud aspect of SAP S/4HANA: It uses its own database, HANA 2.0, and because it is its own database, it works very smoothly and quickly. S/4HANA is stable, and there is no chance of data redundancy, making it fast and responsive for the client.

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PinakiGhosh

COO at Data Core Systems

The initial setup of SAP, especially with SAP HANA and S/4HANA, is inherently complex. However, SAP offers assistance through services like RISE with HANA to handle the setup aspect, making the software ready for users. While SAP supports the setup, the implementation phase is a separate, intricate process where challenges can arise. Overall, the installation is getting streamlined, but the implementation remains a complex task. SAP S/4HANA Cloud deployment typically involves two main phases. SAP can get the system up and running in about six weeks when you purchase the license. After that, the actual implementation takes a bit longer, usually ranging from nine to eighteen months. In our case, we follow SAP's recommended process called Activate Methodology, which is a standard and widely accepted approach. This helps ensure a structured and efficient deployment.

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Sajid Farooq

Head of Professional Services at HCC - Technology & Advisory

Certain add-ons like quality control, payroll, and HRMS are not part of the SAP S/4HANA Cloud. SAP S/4HANA Cloud doesn't provide a quality control module. SAP S/4HANA Cloud does not have its own payroll and HRMS system. The partners develop their own cloud and integrate with the solution. There are certain modules specific to some industries, and SAP S/4HANA Cloud doesn't deal with those modules. Every partner of SAP S/4HANA Cloud has to develop its own and then integrate and certify with that solution. We can't say that these modules are part of SAP S/4HANA Cloud. There is a little area of improvement that SAP has to opt for particular types of solutions like QC, payroll, and HRMS. The graphics of SAP S/4HANA Cloud are not user-friendly. They don't look like they belong to a branded solution that costs too much. The solution's user interface is not appealing or user-friendly. On a scale from one to ten, where one is bad and ten is good, I rate the solution's user interface a five out of ten. SAP S/4HANA Cloud has built-in reports that are hard-coated. We have to alter or modify built-in reports in different marking segments, but there are no options for that. We have to build complete reports from scratch, and SAP-developed reports are not used in the market. SAP should provide a tool for customizing its developed reports so that there should not be a process of reengineering or reinventing the process.

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SAP S/4HANA Cloud mindshare

As of November 2024, the mindshare of SAP S/4HANA Cloud in the Cloud ERP category stands at 11.8%, down from 16.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud ERP

Key learnings from peers

Last updated Nov 21, 2024

Valuable Features

SAP S/4HANA Cloud stands out for its seamless integration, robust analytics, and real-time data processing. It offers user-friendly interfaces, flexible customization, and scalable options, facilitating comprehensive business processes like finance, procurement, and inventory management. Its cloud-based nature eliminates infrastructure upkeep, enhancing efficiency and reducing costs. The advanced data analytics capabilities improve reporting and decision-making, while the system's stability and security ensure reliable performance across various industries, including manufacturing and retail.

"For supply chain management, we are using WMS. When you go to public cloud, you get a full-fledged EWM."
"The SAP S/4HANA Cloud has greatly improved our business processes. With SAP hosting the backend, database (HANA), and the application, we get all new features and security patches seamlessly according to SAP's schedule. Everything, including certifications and integrations, stays up to date for the customer. We achieve almost zero downtime, which is very important. The cloud setup provides redundancy, so if something happens at one site, it's seamless to switch."
"The technical support team has been responsive and helpful, addressing issues and providing solutions promptly whenever needed."

Room for Improvement

SAP S/4HANA Cloud needs improvements in the interface, making it more user-friendly and compatible with mobile devices. The complex initial setup and high pricing pose challenges, especially for small to medium businesses. Enhancements in customization options, integration capabilities, and user experience are desired. Predictive analytics, improved analytics features, and better documentation would aid in reducing operational costs. Incorporating features like production planning, after-sales service, and variant configuration are also sought after.

"Variant configuration is needed."
"Generally, there's not much noise or many issues, but we sometimes open tickets. These are mainly due to underestimating business needs at the beginning of deployment or sudden changes in the business. For example, when we suddenly open branches in other countries, add many users or the business grows fast, we might need more memory or disk space. We sometimes underestimate our needs from the cloud. This isn't a problem with the cloud or the vendor but more about our estimation. We raise tickets for things like increasing memory, dealing with one-time errors, or issues with space utilization. We might need to increase resources or improve performance."
"The product could be improved by enhancing its user interface to make it more intuitive and by increasing the customization options for tracking and reporting, which would better align with our specific needs."

ROI

SAP S/4HANA Cloud users noted a high return on investment despite initial costs. Many observed enhanced client satisfaction and substantial benefits over time. The return generally emerges after five years, with variations based on project complexity. The platform helped reduce expenses and optimize global operations. Though some entities experienced significant ROI, others saw lower returns due to rising costs not matching gains. Results took months to manifest, with flexibility in subscription being advantageous.

Pricing

SAP S/4HANA Cloud's pricing is generally on the higher side, influenced by factors like business size and required features. Costs vary based on the number of users and modules, with some reports mentioning prices between $129 to $159 per user per month. Users highlight that the solution best suits larger enterprises due to its cost and extensive capabilities. Its complex licensing structure allows for modular payments, making it less flexible for smaller businesses.

"The tool's pricing is reasonable."
"The solution's costs have significantly increased, and we have not seen any anticipated cost savings."
"SAP S/4 Hana isn't cheap, but its value depends on how much you can leverage from it. It's not just about the system but how well your people are trained to use it and adapt to derive benefits."

Popular Use Cases

SAP S/4HANA Cloud is utilized for enterprise resource planning, focusing on finance, logistics, manufacturing, and organizational management. Users employ it for data governance, production planning, and customer experience enhancement. Companies in diverse industries like automotive, utilities, and education leverage its integration with non-SAP applications. It aids in real-time analytics, process coordination, and effective data management. Many users appreciate its user-friendly interface and capabilities in streamlining operations across various business processes.

Service and Support

SAP S/4HANA Cloud's support receives mixed feedback. Many find it responsive and helpful, rating it 8 out of 10. Some commend its straightforward online resources and quick solutions, especially in Indian and Singaporean contexts. However, delays in response and resolution, with some tickets taking days, are common issues. Knowledge levels vary among support staff, with some responses lacking depth. While support is often satisfying, users indicate room for improvement in response speed and expertise.

Deployment

SAP S/4HANA Cloud's initial setup experiences varied widely. Some found it straightforward, requiring a few months for deployment with assistance from SAP. Others encountered complexity, needing extensive pre-implementation preparation and specialist teams for customization, especially in large organizations or intricate scenarios. Setup times ranged from a few months to over a year, depending on factors like company size, data volume, and desired configuration, with ongoing maintenance being a consideration for many.

Scalability

SAP S/4HANA Cloud is generally considered highly scalable, suitable for large enterprises and offering flexibility in cloud and on-premise environments. It supports significant user volumes and can accommodate both small and large-scale operations. While some suggest improvements are needed, especially compared to Oracle's offerings, many users appreciate its adaptability and rating it between seven and ten for scalability. The solution can easily handle complex organizational structures and benefit from regular updates and new features.

Stability

Users find SAP S/4HANA Cloud to be very stable, with many rating its reliability high. Occasionally, issues arise due to network or infrastructure, but these are external factors. Some mention the need for resources and customizations affecting stability. Updates can sometimes cause disruptions. Despite early-stage evaluations reporting mixed ratings, later implementations highlight it is stable, especially with proper setup and expertise. Many users agree it is a stable system, scoring on average eight to ten out of ten.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP S/4HANA Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

11%

Government

Construction Company

Educational Organization

Financial Services Firm

University

Healthcare Company

Retailer

Energy/Utilities Company

Comms Service Provider

Non Profit

Media Company

Insurance Company

Real Estate/Law Firm

Wholesaler/Distributor

Legal Firm

Pharma/Biotech Company

Engineering Company

Transportation Company

Hospitality Company

Outsourcing Company

Recreational Facilities/Services Company

Logistics Company

Performing Arts

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Learn more about SAP S/4HANA Cloud

SAP S/4HANA is intended to provide a digital core for an organization. It is fully architected for the most advanced in-memory platform, SAP HANA, and is designed on the most modern design principles with the SAP Fiori user experience to create a personalized and simple feel on users’ device of choice (tablet, laptop, mobile). SAP S/4HANA aims to simplify an organizations’ system landscape and reduce total cost of ownership by shrinking the data footprint while at the same time improving productivity levels in the form of higher throughput. Timelines for cloud deployments average around six months.

SAP S/4HANA is designed to drive business innovation by connecting people, devices, and business networks in real time to support the development of new business models. It will also help accelerate the adoption of, and connection to, the Internet of Things and Big Data. SAP S/4HANA can analyze big data at unprecedented speed allowing users to access real-time information from anywhere, any way they’d like and thus help managers make truly insightful decisions. The simplified data model allows customers to reimagine their IT, helping to drive lower costs and deliver IT efficiency. This, coupled with the SAP S/4HANA prediction and simulation capabilities allow it to anticipate the impact of business outcomes. By doing all the above, SAP S/4HANA aims to provide ultimate sophistication in the simplest possible manner.

To learn more about SAP S/4HANA, visit http://go.sap.com/product/enterprise-management/s4hana-erp.html

SAP S/4HANA Cloud was previously known as SAP S4HANA Cloud.