SAP S/4HANA Cloud Reviews

We are using SAP S/4HANA Cloud as a cost ledger and reports.

The most valuable features of SAP S/4HANA Cloud are the ease of use from the cloud, CapEx analysis report, and everything being connected together well.

The solution could improve by adding a planning model, such as BPC. Additionally, if we need to make changes in the profit center it has to be done manually. It is not connected to the cost center.

I have been using SAP S/4HANA Cloud for approximately 10 years.

The solution is stable. However, we have some connectivity issues but this is due to our network and our factory being away from the city.

The scalability of SAP S/4HANA Cloud is good.

We used a contractor for the support in our company. We had some difficulties.

I rate the support from SAP S/4HANA Cloud a seven out of ten.

Neutral

We switched from SAP ERP to SAP S/4HANA Cloud because SAP S/4HANA Cloud has better connections to our models and is newer. Most solutions only last approximately five years and a switch have to change.

The initial setup of SAP S/4HANA Cloud is easy.

I rate the initial setup of SAP S/4HANA Cloud an eight out of ten.

The price of SAP S/4HANA Cloud is expensive. However, the benefits are good. We did not purchase any upgrades.

The solution is very good, I love it. It is a complete feature set.

I rate the price of SAP S/4HANA Cloud a four out of ten.

I rate SAP S/4HANA Cloud a nine out of ten.

Our primary use case for SAP S/4HANA Cloud is managing and coordinating theatre productions, including handling logistics, accommodations, and technical requirements. It supports our environment by streamlining communication and ensuring seamless event execution across various venues.

The solution has significantly improved our organization by enhancing our ability to manage multiple productions efficiently. It has streamlined coordination between teams, improved communication, and facilitated better tracking of logistical needs, leading to smoother operations and reduced manual errors.

The platform's most valuable features include the integrated scheduling tool, which allows us to coordinate between different teams and venues effortlessly, and the comprehensive logistics tracking system, ensuring that all aspects of our productions are managed effectively.

The product could be improved by enhancing its user interface to make it more intuitive and by increasing the customization options for tracking and reporting, which would better align with our specific needs.

They should include advanced analytics features for performance tracking and reporting, as well as improved integration with other tools we use for budgeting and scheduling.

The product is generally stable, with minimal disruptions or downtime, which is crucial for maintaining the smooth operation of our productions.

The product is highly scalable, effectively accommodating the needs of both small and large-scale productions without compromising performance.

The technical support team has been responsive and helpful, addressing issues and providing solutions promptly whenever needed.

Positive

We previously used a different solution but switched because the former needed to provide the level of integration and customization we required for managing complex theatre productions.

The initial setup was relatively straightforward but required some customization to fit our requirements. The process involved integrating various components and configuring settings to align with our operational requirements.

We implemented the solution with the assistance of a vendor team.

The return on investment has been positive. The solution contributed to more efficient operations and reduced overhead costs, which impacted our overall budget favorably.

Overall, SAP S/4HANA Cloud has been a valuable asset to our operations. We are taking full advantage of the available training resources to maximize its benefits and provide feedback to the provider for continuous improvements.

I rate it a nine out of ten. 

We use this solution to do a lot of mock up applications to mimic the user scenarios for a couple of our current clients. We try to use those scenarios to see how S/4HANA could be used as a system to better authorize the current client's ability.

I'm using version 1909. The cloud provider is AWS.

There are around 20 people using this solution in my organization.

We like the web portal or interface, which is great. The user experience is much better than the current traditional SAP landscape. Lots of business processes are simplified. There's less maintenance and less configuration effort needed. More importantly, the performance is good. Using the S/4HANA database could really dramatically improve the business performance on the database and could even change the business model overnight.

In terms of S/4HANA Cloud itself, we don't like the rate they charge us. It's pretty expensive. Maybe it's because of the individual instance that we paid for. I don't know whether this is also applicable for other commercial S/4HANA Cloud assistants, but for our training system, there are many bugs or things which didn't work in practice.

We didn't know how to figure it out, and if we posted any of those incidents to the SAP community through the SAP portal, usually SAP would ask what kind of license we had. It's not easy to facilitate the solution between us and SAP, so we have had to leave those issues open.

I've been using this solution for almost two years.

It's hard to say because we haven't implemented any S/4HANA solution for our clients, but from the experience of using that demo system, it's pretty stable. We don't have outages.

It's scalable. For a company that doesn't have experience with SAP, there could be more scalability. If they start a project from scratch, I think they could deploy the S/4HANA solution for the whole company. But if the company has the footprint of SAP in a test and it has pretty complicated IT solutions using the old SAP systems, starting with a small scope, like a pilot project, and then gradually enlarging the scale would be the best option.

I would rate this solution 3 out of 5.

I was not involved in the technical setup of S/4HANA, but from what I understand, it's pretty straightforward. It's almost like an out-of-box solution for us, but it also depends on what kind of use case you have for that system. If it's only for training, you probably don't pay that much attention to all the details, but if it's for a production system for the business, then there are a lot more things that you need to consider.

It all depends on what your needs are in regards to complexity of installment.

I would rate setup 4 out of 5, on a scale of extremely complicated to being very easy.

From the SAP documentation and the best practice webinars, the length of deployment depends on the size of the company and the complexity of their current IT landscape, and also how much data and volume that they want to deal with. It could range from half a year to a couple of years.

We only need one person to administrate the user access and give the IP address to everybody so they have access.

We are a consultant, so deployment was done in-house.

I would rate the ROI 3 out of 5.

Through the experience of another cloud demo system, we know that if we wanted to implement any SAP cloud solution to a potential client, like IBP or S/4HANA, that license cost would be really a big burden for many companies, even for a larger sized company. For instance, SAP charges the license cost per company's revenue size. So if you have a higher revenue, you pay a lot more than a medium or small company.

If clients want to have more sophisticated functionalities or add-ons, they pay additional fees.

I would rate the price 2 out of 5. It's very expensive.

I would rate this solution 4 out of 10. 

My advice is to evaluate the business case very carefully before implementing this solution.

I use SAP to manage an entire company. It is an ERP system that helps me streamline and integrate various business processes.

Public cloud deployment is preferred, as I do not have to take care about infrastructure, security and upgrades.

What I like the most about SAP S/4HANA public cloiud is how reliable and powerful it is.

SAP S/4HANA public cloud could improve by adding more features because the current set is a bit limited. I need more options for enhancing the system, especially compared to the features available in the on-premise version. Additionally, the initial setup can be quite complex and still requires deep SAP expertise.

I have been using SAP S/4HANA public cloud for five years.

Very stable, no issues.

I would rate the scalability as a seven out of ten. It is fairly scalable. We have approximately 250 users at our company. Scalability inviolves potential subscription price increase. Adding extra features very often require AddOn subscriptions that you can hardly predict at the start of the project.

My experience with SAP's technical support varies a lot. It depends on the person handling the ticket; if you are lucky, you might get someone knowledgeable, but sometimes it is not so great. It is a bit hit or miss. I would rate the support as a five out of ten.

Neutral

SAP ERP, SAP S/4HANA (on-prem). 

The initial setup is complex. It takes at least four to six months to deploy the solution, depending on scope.

SAP S/4HANA is very expensive. You need to compare the TCO, which is hard in some cases. Of all SAP ERP solutions, public cloud is still the most affordable.

My advice to new users is to pay serious attention to the standard feature set analysis (Fit 2 Standard workshops). If you don't, you might find out later that you need something not in the standard features, and there is no way to add it afterward. Overall, I would rate SAP S/4HANA public cloud as an eight out of ten.

We use the product for handling configurations and managing user requirements across different modules.

The product's most valuable features include its real-time data storage and integration capabilities through SAP connectors. These features have enhanced operational efficiency by allowing seamless data processing and connectivity.

We have encountered challenges with integration projects, particularly between SAP and non-SAP systems, which have caused delays. While these issues are being gradually addressed, I recommend improving the user interface of the SAP ticketing portal. Making it more user-friendly and searchable would help submit tickets more effectively and ensure they reach the correct team for resolution.

I have been working with SAP S4HANA Cloud for approximately three years.

We have encountered issues with updates and delays in receiving timely information regarding component readiness for updates. 

I rate the stability a four out of ten.

I rate the platform's scalability as seven out of ten. 

Support tickets are often unresolved for extended periods, and the support team needs more understanding.

Negative

The initial setup is moderately difficult, with the deployment process varying depending on the complexity of the development. 

Complex developments can take hours, whereas simpler ones can be completed in minutes.

I rate the process a six out of ten. 

The product implementation was handled through a vendor team.

The return on investment has been lower than expected, as the rising costs have not translated into proportional gains.

The solution's costs have significantly increased, and we have not seen any anticipated cost savings.

I advise those considering the solution to ensure proper training and support. Having a well-informed front-end team and receiving regular updates to address customer needs is crucial. 

I rate it a five out of ten.

The solution is to enhance the customer experience. If a company wants a more seamless experience for the customers and they were expanding their omnichannel experience, they implement this product. 

The product improves the customer experience.

It makes it seamless for customers.

It was easy to implement. 

The solution is stable. 

It is pretty scalable as it is cloud-based.

The customization is excellent.

We'd like to have more of a low-code platform. 

I'm not missing any features at this time. 

I have about five years of experience with the solution. 

The solution has been stable. There are no bugs or glitches and it doesn't crash or freeze. It's reliable. 

The product is scalable. It's not a problem to expand the product. Being on the cloud makes it easy.

I'm not sure how big our current environment is. I don't deal with that aspect of the solution. 

Technical support is very professional. They are on time and are always assisting us.

Positive

I recently changed companies, and this solution was being implemented at the time. 

The setup is straightforward. Initially, we were learning how to implement it by ourselves. When we were into the process, it was easier and simpler than we thought to implement and get it up and running pretty fast.

The deployment itself took three months. 

We have five to six people that can deploy and maintain the solution. 

We set up the solution ourselves. It's not hard. We didn't need any integrators or consultants. 

While I don't have an exact number, we have witnessed an ROI in terms of the client being happy with us. 

I'm not aware of the exact pricing of the product.

We are customers and end-users.

Since implementing this product, the customer is very happy, and therefore, we are very happy. 

They are easy to use, and we are witnessing an ROI. 

I'd rate the solution ten out of ten. We are very satisfied with the solution. 

We were migrating from our in-house ERP solution to the solution, which was a more corporate-centralized solution. My role was to lead the team in mapping our processes with the central team. We aimed to find synergies and learn how to handle processes that weren't directly covered.

Sales data processing was cumbersome with many mandatory inputs. We normalized this by pulling the data out, manipulating it, and sending it back. We also had unique requirements for controlling product availability, ATP checks, and prioritization for certain customers. These were areas specific to our business model that we handled outside the tool.

I have been working with the product since 2017. 

Our Singapore team contacted SAP's technical team. I found them in tune with our needs and understanding from my limited interaction. They took time but provided solutions to meet our requirements.

Neutral

The solution helped us save money and time, especially as part of a global central platform. It allowed for standardized, optimized processes across all entities in our global organization. When one entity develops an optimized practice, it becomes available to everyone. This brings both tangible and intangible benefits.

The time it takes to see benefits varies. For a new optimization like procurement planning, it might take 12-18 months to see results. For shorter-term projects like monitoring investments, we might see the impact in three to six months. It depends on the complexity and scope of the project. You can't expect immediate results like adding spice to soup—it takes time to see the effects of these changes.

SAP S/4 Hana isn't cheap, but its value depends on how much you can leverage from it. It's not just about the system but how well your people are trained to use it and adapt to derive benefits.

No specific feature stood out as especially valuable. It's a well-established ERP solution, so all of it was good. We stuck to the original solution in some areas where we couldn't manipulate it much. Where needed, we used our development on an SQL platform, taking relevant data from the tool, manipulating it, and sending it back using interfaces.

We didn't use real-time analytics because we didn't need it. Our data refresh frequency of one to two hours was good enough for us. It wasn't about cost but necessity. We didn't want to load the system unnecessarily when our business needs were met with less frequent updates.

We used SAP S/4 Hana with other tools in our ecosystem. We extracted data through interfaces for multiple ancillary solutions. For example, we integrated it with our warehouse management system, not SAP's. We used real-time interfaces for some things, but for analytics like Power BI and SQL analytics, we updated data every one to three hours, depending on needs.

I'm a strong supporter of integration. You can't expect to have all the solutions on one platform. Different solutions excel in order processing, procurement planning, workflow management, or data analytics. Integration is the best way to combine these strengths.

Integrating tools with SAP S/4 Hana wasn't too difficult because we had a good technical team. It has standard interfaces for sharing critical data. It can be challenging without people who have in-depth knowledge of the modules and processes. But with the right team, it's just a matter of good design, testing, and rollout.

We didn't use AI features as our implementation was in 2017-2019 before AI became prominent. I haven't worked with other equivalent platforms, but from what I hear, the tool is among the top. Nothing is perfect, as it's all man-made, so I'd rate it an eight out of ten. 

In my consulting work, clients commonly use SAP S/4HANA Cloud for finance and logistics. Some integrate additional applications through the Business Technology Platform, while others streamline manufacturing processes with Digital Supply Chain functionalities.

The most valuable aspect of SAP S/4HANA Cloud is its ease of deployment and the reduced hassles of infrastructure support. Compared to the earlier on-premise ECC version, upgrading is now much smoother, eliminating the challenges that used to appear during version upgrades. One significant advantage is that SAP handles infrastructure support and downtime directly when the system is hosted in its environment. This not only saves time but also mitigates the challenges associated with managing infrastructure independently.

There is room for improvement in SAP S/4HANA Cloud, particularly in enhancing the application's response time. While it is not problematic, any improvements in this area would be beneficial. Additionally, despite the availability of the BTP for integration, there is a potential for increased flexibility. A more adaptable environment from SAP in terms of integration would be highly valuable for optimizing processes and workflows.

I have been an SAP consultant for over 20 years, specializing in supply chain and order fulfillment. 

I find it to be a highly scalable product. The ease of deploying patches and upgrades from SAP contributes to its scalability, provided that users maintain a clean system. The seamless integration suite facilitates the incorporation of non-SAP applications into the landscape, making it a straightforward solution for deployment and accommodating the continuous addition of new functionalities by SAP. Overall, scalability is a strong point for this product. I have worked with setups having around 200 to 400 end users concurrently using SAP S/4HANA Cloud.

While I haven't needed support frequently, the times I did, the response from the SAP technical team was good. The support provided was helpful and responsive, particularly within the Indian ecosystem. Although instances requiring assistance have been infrequent, the overall experience with SAP's technical support has been positive.

The initial setup of SAP S/4HANA Cloud has been relatively smooth in my experience. Compared to earlier on-premise versions of SAP, the process is notably more efficient, particularly in the context of public or private cloud deployments, like SQL HANA on the cloud. I would estimate that the initial deployment is about 40-50% percent more streamlined than it used to be in the past.

For SAP S/4HANA Cloud the return on investment is significant. 

While SAP S/4HANA Cloud may be on the higher side price-wise, it is a worthwhile investment.

In my experience of nearly two decades in the ERP field, I highly recommend choosing SAP S/4HANA Cloud. SAP is a reliable and user-friendly ERP, and its integration with the public cloud ensures continuous updates without the hassles of migration or upgrades. It offers ease of deployment, a user-friendly interface, incorporation of good business practices, preconfigured solutions, scalability, and straightforward upgrade and management processes. Overall, I would rate SAP S/4HANA Cloud as an eight out of ten.