I primarily use SAP S4HANA Cloud for production planning.
SAP PP Consultant at Spectrum
Stable solution with improved computational power and speed
Pros and Cons
- "SAP S4HANA Cloud is stable, and its computational power and speed have improved in later versions."
- "SAP S4HANA Cloud's production planning screens could be improved."
What is our primary use case?
What needs improvement?
SAP S4HANA Cloud's production planning screens could be improved. In the next release, I would like SAP S4HANA Cloud to include a project team management tool.
For how long have I used the solution?
I've been using SAP S4HANA Cloud for six months.
What do I think about the stability of the solution?
SAP S4HANA Cloud is stable, and its computational power and speed have improved in later versions.
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SAP S/4HANA Cloud
November 2024
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How are customer service and support?
SAP's documentation is really good.
How was the initial setup?
The initial setup was straightforward.
What other advice do I have?
I strongly recommend using SAP S4HANA Cloud as it's much better than competing ERP products. Also, if you have in-detail production processes, I would strongly suggest using the PP/DS module. I would give SAP S4HANA Cloud a rating of nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Business Intelligence Consultant at Deloitte
Offers good analytics capabilities but is costly
Pros and Cons
- "The ability to access and analyze data in real-time has significantly improved our reporting efficiency."
- "One thing that could be better in SAP S/4HANA Cloud, especially in the public cloud, is how easily you can make changes."
What is our primary use case?
SAP S/4HANA Cloud streamlines my client's business and, with the move to the cloud, it is more flexible and efficient.
What is most valuable?
The most valuable feature of SAP S/4HANA Cloud is its analytics capability. The ability to access and analyze data in real-time has significantly improved our reporting efficiency.
What needs improvement?
One thing that could be better in SAP S/4HANA Cloud, especially in the public cloud, is how easily you can make changes. Clients, especially those with a lot of existing processes, feel a bit restricted in adapting the system to their specific needs.
For how long have I used the solution?
I have been working with SAP S/4HANA Cloud for five years.
What do I think about the stability of the solution?
I would rate the stability as an eight out of ten.
What do I think about the scalability of the solution?
The scalability of the product is not at the highest level, but it is certainly above average. The number of users for SAP S/4HANA Cloud varies depending on the project. We have worked with small to big businesses.
How are customer service and support?
I would rate the technical support for SAP S/4HANA Cloud as an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is relatively straightforward. As a partner, getting SAP S/4HANA Cloud up and running involves a few steps. We work closely with SAP, and they handle some initial activities before we jump in. The whole process usually takes about three to six weeks, during which we set up the environment and get everything ready to start working.
What was our ROI?
The return on investment for SAP S/4HANA Cloud usually becomes clear after about five years, depending on the business case. It is not immediate, but over time, the benefits start to show.
What's my experience with pricing, setup cost, and licensing?
I would rate the costliness of the product as a seven out of ten. It is on the expensive side.
What other advice do I have?
Overall, I would rate SAP S/4HANA Cloud as a six out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
SAP S/4HANA Cloud
November 2024
Learn what your peers think about SAP S/4HANA Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
Head of Professional Services at HCC - Technology & Advisory
It's reliable, accurate, and we save on infrastructure costs
Pros and Cons
- "S4HANA Cloud is reliable and accurate. Our existing team also has expertise in SAP, so it was simple to migrate to the cloud solution. S4HANA Cloud has advantages because we don't need to maintain the infrastructure, and there aren't any huge upfront costs."
- "Integrating SAP with other products like payroll solutions should be smoother. I wish there were some tools a consultant could build according to the client's requirements. For example, say I want to process debit and credits. In SAP, we have to follow SAP terminologies and patterns. I need a template to deploy my structure according to the client's requirements. There is no structure available in SAP that a consultant can mold."
What is most valuable?
S4HANA Cloud is reliable and accurate. Our existing team also has expertise in SAP, so it was simple to migrate to the cloud solution. S4HANA Cloud has advantages because we don't need to maintain the infrastructure, and there aren't any huge upfront costs.
What needs improvement?
We have to deploy add-ons integrated with the B1 when we are on the cloud option, and we face challenges with web integrations. Right now, when we attempt web integration, some of the ports are not open. There are infrastructure issues like IP conflicts and switches that need to be redefined.
Integrating SAP with other products like payroll solutions should be smoother. I wish there were some tools a consultant could build according to the client's requirements. For example, say I want to process debit and credits. In SAP, we have to follow SAP terminologies and patterns. I need a template to deploy my structure according to the client's requirements. There is no structure available in SAP that a consultant can mold.
This product is implemented in 35 domains across multiple organizations with different structures, so there is a bottleneck in multiple segments. The consultant needs different models to help with the financials.
For how long have I used the solution?
I have worked with S4HANA Cloud for two years, but I have eight years of experience with on-premise SAP solutions.
What do I think about the stability of the solution?
S4HANA Cloud is stable.
What do I think about the scalability of the solution?
S4HANA Cloud is scalable. Over the last six years, you can see how much it has improved. SAP has added multiple modules, new features, and patches. The usage depends on the company structure. Some companies need 20 to 30 licenses while others may require more than 100.
How are customer service and support?
We submitted multiple requests to SAP for technical support, and their response was quite good.
How was the initial setup?
S4HANA seems quite complicated when you first deploy it, but after you go through the setup procedure once, the next implementation is smooth. The maintenance depends on the complexity of the deployment and the company's structure. For example, plant maintenance requires three to four users. It all depends on the company structure, like the number of call centers involved, revenue, etc.
What about the implementation team?
One consultant can handle the deployment by themselves. It's not so complex.
What other advice do I have?
I rate SAP S4HANA Cloud seven out of 10.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Managing Consultant at Mencius
Has good manufacturing features but the AI can be improved
Pros and Cons
- "The manufacturing area is a good feature."
- "Their revolving AI should should be better improved."
What is most valuable?
The manufacturing is a good feature.
What needs improvement?
Their revolving AI should should be better improved.
For how long have I used the solution?
I have experience using SAP S/4HANA Cloud.
What do I think about the stability of the solution?
The stability depends on the infrastructure.
What do I think about the scalability of the solution?
The solution is highly scalable. We have a very large company.
How was the initial setup?
The initial setup is complex. The deployment takes six to eight months.
What's my experience with pricing, setup cost, and licensing?
The solution is affordable.
What other advice do I have?
Overall, I would rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
Project Manager at Phoenix Consulting
Enables the planning of company resources according to the needs of the company
Pros and Cons
- "We are a well-established enterprise with a century-long history, and we recently transitioned from an older version to the current support system. This move has allowed us to fully leverage the advantages of the new system, facilitating efficient management of our business processes, including those related to manufacturing and other aspects of our operations."
- "I'd like to share my experience during the migration from SAP ERP to SAP S/4HANA in the cloud. My primary challenge in this migration was the requirement to open a ticket for every request during the project phase, not during operational or post go-live phases. Despite this, I must acknowledge that overall, SAP has proven to be very reliable. To clarify the issue, after migrating to SAP S/4HANA, I opted to host my SAP solution on the private cloud by converting the license to SAP Cloud. The drawback I encountered during the project phase was the insistence on opening a ticket or service request for any issue or query I had within the project's activities. Looking ahead, I hope that SAP streamlines and simplifies this process for future customers, making it more user-friendly and efficient than my experience."
What is our primary use case?
I have been using it to manage the business of my company.
What is most valuable?
We are a well-established enterprise with a century-long history, and we recently transitioned from an older version to the current support system. This move has allowed us to fully leverage the advantages of the new system, facilitating efficient management of our business processes, including those related to manufacturing and other aspects of our operations.
What needs improvement?
I'd like to share my experience during the migration from SAP ERP to SAP S/4HANA in the cloud. My primary challenge in this migration was the requirement to open a ticket for every request during the project phase, not during operational or post go-live phases. Despite this, I must acknowledge that overall, SAP has proven to be very reliable.
To clarify the issue, after migrating to SAP S/4HANA, I opted to host my SAP solution on the private cloud by converting the license to SAP Cloud. The drawback I encountered during the project phase was the insistence on opening a ticket or service request for any issue or query I had within the project's activities. Looking ahead, I hope that SAP streamlines and simplifies this process for future customers, making it more user-friendly and efficient than my experience.
For how long have I used the solution?
I have been using SAP S/4HANA Cloud for 3 years.
What do I think about the scalability of the solution?
It is highly scalable and I would rate it 9 out of 10.
Which solution did I use previously and why did I switch?
I haven't worked with products from other vendors.
What's my experience with pricing, setup cost, and licensing?
I'm not directly involved in the pricing discussions; it's more of a concern for the finance team.
What other advice do I have?
On a scale from one to ten, where ten is the best, I would rate it around eight or nine.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Works with 1,001-5,000 employees
Supports data analytics, integrates well with Excel, and has great technical support
Pros and Cons
- "It is good in data analytics and helps in data analytics."
- "The scalability of SAP S/4HANNA is an area that could be improved."
What is our primary use case?
We use SAP S/4HANA Cloud to pull data and analyze it in Excel.
How has it helped my organization?
SAP S/4HANA Cloud is designed to support data analytics, making it a good solution for organizations that are looking to gain insights into their business data.
What is most valuable?
It is good in data analytics and helps in data analytics.
What needs improvement?
The scalability of SAP S/4HANNA is an area that could be improved.
For how long have I used the solution?
I have been working with SAP products for eight years.
What do I think about the stability of the solution?
This solution is quite stable.
What do I think about the scalability of the solution?
Scalability could be improved.
I would rate the scalability a five or a six out of ten.
How are customer service and support?
Technical support is good.
I would rate them an eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is straightforward. It is not very complex.
It took a year to deploy this solution.
What about the implementation team?
A consultant provided assistance to us in our organization.
What's my experience with pricing, setup cost, and licensing?
I am not aware of the pricing.
What other advice do I have?
I would rate SAP S/4HANA Cloud a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Manager at a consultancy with 1,001-5,000 employees
Comprehensive, user-friendly ERP with expected hurdles when moving from a previous solution
Pros and Cons
- "With the newer update, there are more funnels as well as ample opportunity to customize the solution. With the SAP Optimizer, companies are using about five to ten percent of the product as-is while the other ninety to ninety five percent is customized to automate and standardize processes."
- "The price is mainly suitable for larger companies, even then, there may be other, cheaper solutions. Additionally, this solution is the result of multiple acquisitions leaving room for there to be issues with performance."
What is our primary use case?
I am a consultant for this product. Many of my customers use this for various product and finance processes. This is a user-friendly, comprehensive solution to manage finance.
What is most valuable?
With the newer update, there are more funnels as well as ample opportunity to customize the solution. With the SAP Optimizer, companies are using about five to ten percent of the product as-is while the other ninety to ninety five percent is customized to automate and standardize processes.
What needs improvement?
The price is mainly suitable for larger companies, even then, there may be other, cheaper solutions.
Additionally, this solution is the result of multiple acquisitions leaving room for there to be issues with performance.
For how long have I used the solution?
I have been using this solution since 2013 when is was strictly marketed within the telecom industry.
What do I think about the stability of the solution?
This is a stable solution.
What do I think about the scalability of the solution?
This is a scalable solution that best fits larger companies.
How are customer service and support?
I have not needed to contact support.
How was the initial setup?
The initial setup can be straightforward if the people are prepared in the right way.
What's my experience with pricing, setup cost, and licensing?
This is a pricey solution that best serves large enterprises. Be sure to ensure that your company's requirements need to be fulfilled by SAP. There are many other ERP's that are cheaper yet highly functional.
However, it is still cheaper than some of the competition (i.e. Oracle, ESD, etc.)
What other advice do I have?
When setting up the solution, be sure to train your people on the platform so that they can standardize new processes, not imitate what they had in the past.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
SAP Data and Analytics Leader - Technology Consulting and Advisory at a consultancy with 51-200 employees
Flexible, scalable, and offers good technical support
Pros and Cons
- "The tool selection is really robust and scalable for multiple scenarios."
- "The initial setup can be complex, depending on the environment."
What is our primary use case?
We primarily use the solution for data governance. It is a lot of mastering data and depends on the organization and how the organization is structured. There can be more centralized data or data structured for the organization. You can work on the localization where it's an expanded version of oversight for data governance. It varies, however, it's really driven by master data maintenance and product compliance behind that maintenance, managing, and governing of master data.
What is most valuable?
The flexibility is a very valuable aspect of the solution for us. That said, it depends on the client. Clients who would like quality with that core control over security will like this product. Clients who prefer more process-driven governance rather than more agile setups can also easily work with it.
The tool selection is really robust and scalable for multiple scenarios.
Technical support is very good.
What needs improvement?
The initial setup can be complex, depending on the environment.
For how long have I used the solution?
I've been dealing with the solution for a long time. It's likely been about 20 years. I started using it when I first started out.
What do I think about the scalability of the solution?
The scalability is great. Companies can use it in various ways and there's a large too selection that makes it very scalable.
How are customer service and technical support?
Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very satisfied with the level of support we receive.
How was the initial setup?
The complexity or straightforwardness of the setup depends on the implementation scenarios. It's all driven by how complex the current environment is and what they want to do - including which components they want to use. The product offers deluxe flexibility for multiple complicated or simplified scenarios.
How many people a company will need for deployment and maintenance all goes back to the scope of the work and the types of organizations and then what the rollout looks like. From my previous experience, an organization might need anywhere from one to 100 people. It depends on if it's a global company versus a local regional company.
What's my experience with pricing, setup cost, and licensing?
The cost of the solution depends on the licensing agreement between SAP and the company and that changes all the time. It can vary.
What other advice do I have?
We are just a customer and an end-user.
We are likely using the latest solution. The product goes back to an earlier SAP version before they had the data governance. They had this thing called MDM. Now, it's a more recent version. It's called data intelligence, which is an all-data product package. It's the same product, just a different release with a few different options.
I would advise those considering implementing the solution to make sure the solution's setup
is driven from the business approach and is process-driven before looking into the data governance. They need to start from the source profiling data for source mapping.
I'd rate the solution at a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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