SAP S/4HANA Cloud Reviews

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SAP S4HANA Cloud is one of the best products in enterprise solutions, especially for manufacturing, retail, logistics, wholesaling, and distribution. I've worked with other ERP systems, and SAP is a very good product.

SAP promotes the cloud, but customers are worried about the security of their data. SAP suggests they have SAP S4HANA with RISE, which is a private cloud environment, but it is difficult to sell many of the customers on the cloud concept because of the privacy issues. Customers definitely look for how their data can be protected in a larger organization.

The interface is an area where improvement is needed. From the interface perspective, there are a couple of products which are definitely available only on cloud, like Ariba. In that case, if there's a public cloud, then they need to go for SuccessFactors. There is a combination of SuccessFactors without Payroll, and then you have your ERP on-premise, S4HANA on-premise with finance and the HCM component of Payroll, so that you can have data protected over there. 

SuccessFactors is a public cloud because they have good connectivity between their systems and the VTP platform. On the other hand, if Ariba is for a very large organization, this is a concern.

For the banking and finance sector, SAP S4HANA Cloud has competition with Oracle.

I would rate technical support 4.5 out of 5.

I would rate this solution 9 out of 10.

I have been using it to manage the business of my company.

We are a well-established enterprise with a century-long history, and we recently transitioned from an older version to the current support system. This move has allowed us to fully leverage the advantages of the new system, facilitating efficient management of our business processes, including those related to manufacturing and other aspects of our operations.

I'd like to share my experience during the migration from SAP ERP to SAP S/4HANA in the cloud. My primary challenge in this migration was the requirement to open a ticket for every request during the project phase, not during operational or post go-live phases. Despite this, I must acknowledge that overall, SAP has proven to be very reliable.

To clarify the issue, after migrating to SAP S/4HANA, I opted to host my SAP solution on the private cloud by converting the license to SAP Cloud. The drawback I encountered during the project phase was the insistence on opening a ticket or service request for any issue or query I had within the project's activities. Looking ahead, I hope that SAP streamlines and simplifies this process for future customers, making it more user-friendly and efficient than my experience.

I have been using SAP S/4HANA Cloud for 3 years.

It is highly scalable and I would rate it 9 out of 10. 

I haven't worked with products from other vendors.

I'm not directly involved in the pricing discussions; it's more of a concern for the finance team.

On a scale from one to ten, where ten is the best, I would rate it around eight or nine.

I'm a consultant and we are users of this solution. 

The solution performs very well and the kinds of devices that we can use through it are enormous. It can be used through web, mobile, and through graphite interface. They are all supported. 

In terms of analytics, there are some improvements that can be made. I'd like SAP to function more on mobile apps. I'd like to see the majority of our supervisors and managers, who don't have to sit at a desktop all day, but need to attend meetings and seminars, have the ability to access the product from their mobiles. It would make life much easier to have that access at your fingertips.

We've been using the current version of S/4HANA for four months.  

The solution is stable. 

The solution is scalable, we have over 1,000 users. 

We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've engaged with a technical team to complete the project and we've had great feedback from them. 

Positive

The product requires various setups in terms of what kind of ports you're taking, whether you're converting from old or installing new, and that will determine the level of complexity. If you are converting from a previous version of SAP to a new one, then it needs to be taken through a different route. The reason is that all the data that you are handling in your business needs to be preserved and protected. If you're deploying from scratch, it's easier than converting from an existing version. Depending on the size of the organization, deployment can take anywhere from eight months to a year. It can sometimes take a couple of years. 

I would recommend this product for enterprise size companies. There are some areas. There are some areas where SAP doesn't quite feel complete and there are hiccups. On a positive note, it works well for us right across the company. 

Its use cases are related to financial management, asset management, ERP, logistics, and sales.

It's a unified platform for finance and all the other fields, so it allows the finance team to control the other operations a lot better. It helps with real-time analysis of all the information of the company in one location.

Finance aspects of it and transportation management, asset management, and inventory management are valuable.

The pricing is way over any of the other ERPs, and the bank integrations are not perfect. There are a lot of costs for other implementations and integrations with Salesforce and other systems. Rather than being a fully-fledged system on its own like most of the other ERPs, it relies too much on developed integrations by the implementation partner.

In terms of additional features, the parent portal is a major miss out. There are no HR systems. I don't think any ERP is complete without an HRMS offering, but that's a separate system in SAP. It's missing in the public edition, and only in the private edition, it's available as an optional add-on. It's a huge limitation in the ERP system, and it was almost a deal-breaker for us.

I have been looking at the evaluation of it for about six months, and we just finished implementing it.

The platform itself is quite decent. It's relatively stable, but because it relies a lot on customizations, a lot of the customizations are sometimes not very stable.

It's very scalable. We have around 40 users working with this solution.

We haven't contacted them yet. We were working with an implementation partner, and they also had an implementation team from SAP directly, so many of our queries would be answered by them directly. We've just now entered the post-handover phase where we would have to reach out to technical support.

We had Tally and Zoho. We switched because Tally was just not a full ERP. It was just a basic ledger similar to an Excel sheet. Zoho was suitable for the manufacturing or trading industry. It was not suitable for a large organization or any complex organizational structure. It definitely was not suitable for all the things that we needed or anything beyond what a very small shop would have.

It was extremely complex and painful. We had to work with partners who had consultants in each of the modules being implemented, such as asset management, finance, and operations. There were over eight different consultants, even on the smallest project, and it was extremely painful compared to any other ERP system and platform.

It took us around three months. We initially contacted a partner who helped us with our requirements. We spent a couple of weeks just looking at our requirements before we signed the contract. After we signed the contract, we had two to three weeks for document review and evaluation of the current solution for the migration. It took us another month or so just to implement these modules. After that, it probably took us two weeks to migrate all our data over to the system, and then the changes required took another week or so. We had to make changes or do customizations where it just wasn't working for us, and then it took us another month just for the go-live of the final solution with full features.

In terms of maintenance, there is no real maintenance to be done because it's a SaaS product, but we have to maintain our integrations with banks and other things, which, in general, are quite difficult to maintain. Because a lot of the product relies on customizations, it's very difficult to maintain those integrations and customizations across platforms. In general, it's no different than Office 365, where they do updates themselves and maintain the software updates, but it's still a pain for us to maintain the customizations.

There were eight consultants. We had one consultant for each of the modules, and they were all on the payroll of the implementation partner. There were also resources involved from our company side. It took up way too much of our finance and executive team's time. IT was involved, but way too much of the finance and executive team was used. It was to an extent that it almost didn't let them complete their own job well, and they were spending way too much time with just the ERP consultant.

Its pricing is way over any of the other ERPs. I'd rate it one out of ten in terms of pricing.

Get a very good implementation partner because the prices of the subscription itself vary depending on the partner, and the price of the implementation, which is more than the price of the subscription for the first two years, would also vary significantly. The implementation partner does a lot of the work of implementing the system and making a lot of customizations, which are implemented automatically in a general ERP but need to be done in SAP. So, if you have a bad partner, it will be painful for you.

I'd rate SAP S/4HANA Cloud a six out of ten.

The most valuable feature of SAP S/4HANA Cloud is the new UX design.

The solution’s reporting could be improved.

I have been using SAP S/4HANA Cloud for more than 20 years.

Sometimes, we have performance issues with the solution.

I rate SAP S/4HANA Cloud a five out of ten for stability.

Our clients for SAP S/4HANA Cloud are mostly enterprise businesses.

I rate SAP S/4HANA Cloud an eight out of ten for scalability.

The solution’s initial setup is difficult.

The solution's deployment takes up to 24 months. The solution was deployed on Google and Microsoft Azure cloud.

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a seven out of ten.

SAP S/4HANA Cloud is suitable for small and medium-sized businesses, but it's not preferable for enterprise customers.

Overall, I rate SAP S/4HANA Cloud a seven out of ten.

I am a consultant for this product. Many of my customers use this for various product and finance processes. This is a user-friendly, comprehensive solution to manage finance.

With the newer update, there are more funnels as well as ample opportunity to customize the solution. With the SAP Optimizer, companies are using about five to ten percent of the product as-is while the other ninety to ninety five percent is customized to automate and standardize processes.

The price is mainly suitable for larger companies, even then, there may be other, cheaper solutions.

Additionally, this solution is the result of multiple acquisitions leaving room for there to be issues with performance.

I have been using this solution since 2013 when is was strictly marketed within the telecom industry.

This is a stable solution.

This is a scalable solution that best fits larger companies.

I have not needed to contact support.

The initial setup can be straightforward if the people are prepared in the right way. 

This is a pricey solution that best serves large enterprises. Be sure to ensure that your company's requirements need to be fulfilled by SAP. There are many other ERP's that are cheaper yet highly functional. 

However, it is still cheaper than some of the competition (i.e. Oracle, ESD, etc.)

When setting up the solution, be sure to train your people on the platform so that they can standardize new processes, not imitate what they had in the past.

The manufacturing is a good feature. 

Their revolving AI should should be better improved. 

I have experience using SAP S/4HANA Cloud.

The stability depends on the infrastructure. 

The solution is highly scalable. We have a very large company. 

The initial setup is complex. The deployment takes six to eight months. 

The solution is affordable. 

Overall, I would rate the solution a seven out of ten. 

We use SAP S/4HANA Cloud to pull data and analyze it in Excel.

SAP S/4HANA Cloud is designed to support data analytics, making it a good solution for organizations that are looking to gain insights into their business data.

It is good in data analytics and helps in data analytics.

The scalability of SAP S/4HANNA is an area that could be improved.

I have been working with SAP products for eight years.

This solution is quite stable.

Scalability could be improved. 

I would rate the scalability a five or a six out of ten.

Technical support is good.

I would rate them an eight out of ten.

Positive

The initial setup is straightforward. It is not very complex.

It took a year to deploy this solution.

A consultant provided assistance to us in our organization.

I am not aware of the pricing.

I would rate SAP S/4HANA Cloud a nine out of ten.