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Usama-Abuelatta - PeerSpot reviewer
Project Manager at Phoenix Consulting
Real User
Top 10
Enables the planning of company resources according to the needs of the company
Pros and Cons
  • "We are a well-established enterprise with a century-long history, and we recently transitioned from an older version to the current support system. This move has allowed us to fully leverage the advantages of the new system, facilitating efficient management of our business processes, including those related to manufacturing and other aspects of our operations."
  • "I'd like to share my experience during the migration from SAP ERP to SAP S/4HANA in the cloud. My primary challenge in this migration was the requirement to open a ticket for every request during the project phase, not during operational or post go-live phases. Despite this, I must acknowledge that overall, SAP has proven to be very reliable. To clarify the issue, after migrating to SAP S/4HANA, I opted to host my SAP solution on the private cloud by converting the license to SAP Cloud. The drawback I encountered during the project phase was the insistence on opening a ticket or service request for any issue or query I had within the project's activities. Looking ahead, I hope that SAP streamlines and simplifies this process for future customers, making it more user-friendly and efficient than my experience."

What is our primary use case?

I have been using it to manage the business of my company.

What is most valuable?

We are a well-established enterprise with a century-long history, and we recently transitioned from an older version to the current support system. This move has allowed us to fully leverage the advantages of the new system, facilitating efficient management of our business processes, including those related to manufacturing and other aspects of our operations.

What needs improvement?

I'd like to share my experience during the migration from SAP ERP to SAP S/4HANA in the cloud. My primary challenge in this migration was the requirement to open a ticket for every request during the project phase, not during operational or post go-live phases. Despite this, I must acknowledge that overall, SAP has proven to be very reliable.

To clarify the issue, after migrating to SAP S/4HANA, I opted to host my SAP solution on the private cloud by converting the license to SAP Cloud. The drawback I encountered during the project phase was the insistence on opening a ticket or service request for any issue or query I had within the project's activities. Looking ahead, I hope that SAP streamlines and simplifies this process for future customers, making it more user-friendly and efficient than my experience.

For how long have I used the solution?

I have been using SAP S/4HANA Cloud for 3 years.

Buyer's Guide
SAP S/4HANA Cloud
March 2025
Learn what your peers think about SAP S/4HANA Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.

What do I think about the scalability of the solution?

It is highly scalable and I would rate it 9 out of 10. 

Which solution did I use previously and why did I switch?

I haven't worked with products from other vendors.

What's my experience with pricing, setup cost, and licensing?

I'm not directly involved in the pricing discussions; it's more of a concern for the finance team.

What other advice do I have?

On a scale from one to ten, where ten is the best, I would rate it around eight or nine.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Consultant at Astra Industrial Group
Real User
Top 10
Performs well and can be used with a wide range of devices
Pros and Cons
  • "Performs well and can be used with a wide range of devices."
  • "Analytics could be improved."

What is our primary use case?

I'm a consultant and we are users of this solution. 

What is most valuable?

The solution performs very well and the kinds of devices that we can use through it are enormous. It can be used through web, mobile, and through graphite interface. They are all supported. 

What needs improvement?

In terms of analytics, there are some improvements that can be made. I'd like SAP to function more on mobile apps. I'd like to see the majority of our supervisors and managers, who don't have to sit at a desktop all day, but need to attend meetings and seminars, have the ability to access the product from their mobiles. It would make life much easier to have that access at your fingertips.

For how long have I used the solution?

We've been using the current version of S/4HANA for four months.  

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

The solution is scalable, we have over 1,000 users. 

How are customer service and support?

We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've engaged with a technical team to complete the project and we've had great feedback from them. 

How would you rate customer service and support?

Positive

How was the initial setup?

The product requires various setups in terms of what kind of ports you're taking, whether you're converting from old or installing new, and that will determine the level of complexity. If you are converting from a previous version of SAP to a new one, then it needs to be taken through a different route. The reason is that all the data that you are handling in your business needs to be preserved and protected. If you're deploying from scratch, it's easier than converting from an existing version. Depending on the size of the organization, deployment can take anywhere from eight months to a year. It can sometimes take a couple of years. 

What other advice do I have?

I would recommend this product for enterprise size companies. There are some areas. There are some areas where SAP doesn't quite feel complete and there are hiccups. On a positive note, it works well for us right across the company. 

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP S/4HANA Cloud
March 2025
Learn what your peers think about SAP S/4HANA Cloud. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
842,767 professionals have used our research since 2012.
Director of Infrastructure at a university with 5,001-10,000 employees
Real User
Top 5
A unified platform that helps with real-time analysis, but it's very expensive and hard to integrate
Pros and Cons
  • "Finance aspects of it and transportation management, asset management, and inventory management are valuable."
  • "The pricing is way over any of the other ERPs, and the bank integrations are not perfect. There are a lot of costs for other implementations and integrations with Salesforce and other systems. Rather than being a fully-fledged system on its own like most of the other ERPs, it relies too much on developed integrations by the implementation partner."

What is our primary use case?

Its use cases are related to financial management, asset management, ERP, logistics, and sales.

How has it helped my organization?

It's a unified platform for finance and all the other fields, so it allows the finance team to control the other operations a lot better. It helps with real-time analysis of all the information of the company in one location.

What is most valuable?

Finance aspects of it and transportation management, asset management, and inventory management are valuable.

What needs improvement?

The pricing is way over any of the other ERPs, and the bank integrations are not perfect. There are a lot of costs for other implementations and integrations with Salesforce and other systems. Rather than being a fully-fledged system on its own like most of the other ERPs, it relies too much on developed integrations by the implementation partner.

In terms of additional features, the parent portal is a major miss out. There are no HR systems. I don't think any ERP is complete without an HRMS offering, but that's a separate system in SAP. It's missing in the public edition, and only in the private edition, it's available as an optional add-on. It's a huge limitation in the ERP system, and it was almost a deal-breaker for us.

For how long have I used the solution?

I have been looking at the evaluation of it for about six months, and we just finished implementing it.

What do I think about the stability of the solution?

The platform itself is quite decent. It's relatively stable, but because it relies a lot on customizations, a lot of the customizations are sometimes not very stable.

What do I think about the scalability of the solution?

It's very scalable. We have around 40 users working with this solution.

How are customer service and support?

We haven't contacted them yet. We were working with an implementation partner, and they also had an implementation team from SAP directly, so many of our queries would be answered by them directly. We've just now entered the post-handover phase where we would have to reach out to technical support.

Which solution did I use previously and why did I switch?

We had Tally and Zoho. We switched because Tally was just not a full ERP. It was just a basic ledger similar to an Excel sheet. Zoho was suitable for the manufacturing or trading industry. It was not suitable for a large organization or any complex organizational structure. It definitely was not suitable for all the things that we needed or anything beyond what a very small shop would have.

How was the initial setup?

It was extremely complex and painful. We had to work with partners who had consultants in each of the modules being implemented, such as asset management, finance, and operations. There were over eight different consultants, even on the smallest project, and it was extremely painful compared to any other ERP system and platform.

It took us around three months. We initially contacted a partner who helped us with our requirements. We spent a couple of weeks just looking at our requirements before we signed the contract. After we signed the contract, we had two to three weeks for document review and evaluation of the current solution for the migration. It took us another month or so just to implement these modules. After that, it probably took us two weeks to migrate all our data over to the system, and then the changes required took another week or so. We had to make changes or do customizations where it just wasn't working for us, and then it took us another month just for the go-live of the final solution with full features.

In terms of maintenance, there is no real maintenance to be done because it's a SaaS product, but we have to maintain our integrations with banks and other things, which, in general, are quite difficult to maintain. Because a lot of the product relies on customizations, it's very difficult to maintain those integrations and customizations across platforms. In general, it's no different than Office 365, where they do updates themselves and maintain the software updates, but it's still a pain for us to maintain the customizations.

What about the implementation team?

There were eight consultants. We had one consultant for each of the modules, and they were all on the payroll of the implementation partner. There were also resources involved from our company side. It took up way too much of our finance and executive team's time. IT was involved, but way too much of the finance and executive team was used. It was to an extent that it almost didn't let them complete their own job well, and they were spending way too much time with just the ERP consultant.

What's my experience with pricing, setup cost, and licensing?

Its pricing is way over any of the other ERPs. I'd rate it one out of ten in terms of pricing.

What other advice do I have?

Get a very good implementation partner because the prices of the subscription itself vary depending on the partner, and the price of the implementation, which is more than the price of the subscription for the first two years, would also vary significantly. The implementation partner does a lot of the work of implementing the system and making a lot of customizations, which are implemented automatically in a general ERP but need to be done in SAP. So, if you have a bad partner, it will be painful for you.

I'd rate SAP S/4HANA Cloud a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lead Solution Engineer at DSM Business Services
MSP
Good scalability and provides a lot of standard out-of-the-box features
Pros and Cons
  • "Since SAP S/4HANA Cloud is a SaaS application, it is already providing a lot of standard out-of-the-box features."
  • "I would like to see a feature where it allows integration with more platforms."

What is our primary use case?

We have some interim back-end systems that we want to protect. We plan to bring in an API management system to take care of all the traffic and everything. This way, the consumers will not have direct access to the back-end system. We are evaluating what makes the most sense because, in our organization, there are multiple technologies. However, our principle is to keep the API gateway closest to the back-end gateway.

How has it helped my organization?

Currently, our organization is using SAP S/4HANA Cloud extensively for core back-end processes, and we have plans to increase its usage in other areas as well. Looking at the trends, it is processing more than ten million transactions per month or per day. So, the probability is it may go up to ten times.

What is most valuable?

Our organization's core back-end is on-prem SAP, and we are on a journey of transformation. Since SAP S/4HANA Cloud is a SaaS application, it is already providing a lot of standard out-of-the-box features, which is interesting. We don't have to build in a lot of bolt-on customizations.

What needs improvement?

I'm just discovering SAP S/4HANA Cloud right now. Although, in the next release, I would like to see a feature where it allows integration with more platforms.

For how long have I used the solution?

I have you been using it for one year. I am using the latest version, which is 2.28.

What do I think about the stability of the solution?

The on-prem solution is very stable because we have used it for the last two decades. The public cloud version is something that we are currently evaluating for transformation. However, with the pilot implementation, it is stable. There are around 1000+ users in my organization using this solution.

What do I think about the scalability of the solution?

Scalability is pretty good. It runs on AWS again. So it has auto scalers. Therefore, scalability-wise, there are no issues.

How are customer service and support?

Customer support is very quick.

How was the initial setup?

The setup is straightforward. Since it is a SaaS application, it is fully managed by SAP. However, the customer also has some shared responsibilities, but a careful guide would be provided to make it user-friendly.

What other advice do I have?

If those who are still on the on-prem version of it, then I recommend they start looking towards transforming into the cloud-based version. Because the on-prem version will be out of support by 2030, it's the right time to start looking at the validity stuff and try to move to the cloud-based version.

Overall, I would rate it a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Marcel  Wagner - PeerSpot reviewer
Industrial engineer at W-DFS
Real User
Top 5Leaderboard
A scalable solution that has a good UX design, but its reporting could be improved
Pros and Cons
  • "The most valuable feature of SAP S/4HANA Cloud is the new UX design."
  • "The solution’s reporting could be improved."

What is most valuable?

The most valuable feature of SAP S/4HANA Cloud is the new UX design.

What needs improvement?

The solution’s reporting could be improved.

For how long have I used the solution?

I have been using SAP S/4HANA Cloud for more than 20 years.

What do I think about the stability of the solution?

Sometimes, we have performance issues with the solution.

I rate SAP S/4HANA Cloud a five out of ten for stability.

What do I think about the scalability of the solution?

Our clients for SAP S/4HANA Cloud are mostly enterprise businesses.

I rate SAP S/4HANA Cloud an eight out of ten for scalability.

How was the initial setup?

The solution’s initial setup is difficult.

What about the implementation team?

The solution's deployment takes up to 24 months. The solution was deployed on Google and Microsoft Azure cloud.

What's my experience with pricing, setup cost, and licensing?

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a seven out of ten.

What other advice do I have?

SAP S/4HANA Cloud is suitable for small and medium-sized businesses, but it's not preferable for enterprise customers.

Overall, I rate SAP S/4HANA Cloud a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Graeme Trevayne - PeerSpot reviewer
Managing Consultant at Mencius
Real User
Top 10
Has good manufacturing features but the AI can be improved
Pros and Cons
  • "The manufacturing area is a good feature."
  • "Their revolving AI should should be better improved."

What is most valuable?

The manufacturing is a good feature. 

What needs improvement?

Their revolving AI should should be better improved. 

For how long have I used the solution?

I have experience using SAP S/4HANA Cloud.

What do I think about the stability of the solution?

The stability depends on the infrastructure. 

What do I think about the scalability of the solution?

The solution is highly scalable. We have a very large company. 

How was the initial setup?

The initial setup is complex. The deployment takes six to eight months. 

What's my experience with pricing, setup cost, and licensing?

The solution is affordable. 

What other advice do I have?

Overall, I would rate the solution a seven out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Consultant
PeerSpot user
Works with 1,001-5,000 employees
Real User
Supports data analytics, integrates well with Excel, and has great technical support
Pros and Cons
  • "It is good in data analytics and helps in data analytics."
  • "The scalability of SAP S/4HANNA is an area that could be improved."

What is our primary use case?

We use SAP S/4HANA Cloud to pull data and analyze it in Excel.

How has it helped my organization?

SAP S/4HANA Cloud is designed to support data analytics, making it a good solution for organizations that are looking to gain insights into their business data.

What is most valuable?

It is good in data analytics and helps in data analytics.

What needs improvement?

The scalability of SAP S/4HANNA is an area that could be improved.

For how long have I used the solution?

I have been working with SAP products for eight years.

What do I think about the stability of the solution?

This solution is quite stable.

What do I think about the scalability of the solution?

Scalability could be improved. 

I would rate the scalability a five or a six out of ten.

How are customer service and support?

Technical support is good.

I would rate them an eight out of ten.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup is straightforward. It is not very complex.

It took a year to deploy this solution.

What about the implementation team?

A consultant provided assistance to us in our organization.

What's my experience with pricing, setup cost, and licensing?

I am not aware of the pricing.

What other advice do I have?

I would rate SAP S/4HANA Cloud a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Soumyojit Sen - PeerSpot reviewer
Director of Product Management at EIM solutions
Real User
Top 10
Stable, reliable business management system
Pros and Cons
  • "S/4HANA Cloud is very stable."
  • "The implementation time for S/4HANA Cloud could be reduced."

What is our primary use case?

I use S/4HANA Cloud to manage our business and maintain our raw materials and finances, accounts, employee details, supplier details, invoices, payments, and all supply-chain management details.

What needs improvement?

The implementation time for S/4HANA Cloud could be reduced. The UI could also be improved.

For how long have I used the solution?

I've been using S/4HANA Cloud for a year.

What do I think about the stability of the solution?

S/4HANA Cloud is very stable.

What do I think about the scalability of the solution?

S/4HANA Cloud is scalable.

How are customer service and support?

S/4HANA Cloud's technical support is excellent.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was straightforward but had a few steps that took some time. I would rate the setup experience 4 out of 5.

What other advice do I have?

S/4HANA Cloud is a top-notch product and a stable, reliable system for managing a business. I'd advise anybody implementing this solution to do it on cloud rather than local and private data centers and to check SAP's documentation to get an idea of the implementation time and costs. I would give S/4HANA Cloud a rating of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user