SAP S/4HANA Cloud Reviews

Its use cases are related to financial management, asset management, ERP, logistics, and sales.

It's a unified platform for finance and all the other fields, so it allows the finance team to control the other operations a lot better. It helps with real-time analysis of all the information of the company in one location.

Finance aspects of it and transportation management, asset management, and inventory management are valuable.

The pricing is way over any of the other ERPs, and the bank integrations are not perfect. There are a lot of costs for other implementations and integrations with Salesforce and other systems. Rather than being a fully-fledged system on its own like most of the other ERPs, it relies too much on developed integrations by the implementation partner.

In terms of additional features, the parent portal is a major miss out. There are no HR systems. I don't think any ERP is complete without an HRMS offering, but that's a separate system in SAP. It's missing in the public edition, and only in the private edition, it's available as an optional add-on. It's a huge limitation in the ERP system, and it was almost a deal-breaker for us.

I have been looking at the evaluation of it for about six months, and we just finished implementing it.

The platform itself is quite decent. It's relatively stable, but because it relies a lot on customizations, a lot of the customizations are sometimes not very stable.

It's very scalable. We have around 40 users working with this solution.

We haven't contacted them yet. We were working with an implementation partner, and they also had an implementation team from SAP directly, so many of our queries would be answered by them directly. We've just now entered the post-handover phase where we would have to reach out to technical support.

We had Tally and Zoho. We switched because Tally was just not a full ERP. It was just a basic ledger similar to an Excel sheet. Zoho was suitable for the manufacturing or trading industry. It was not suitable for a large organization or any complex organizational structure. It definitely was not suitable for all the things that we needed or anything beyond what a very small shop would have.

It was extremely complex and painful. We had to work with partners who had consultants in each of the modules being implemented, such as asset management, finance, and operations. There were over eight different consultants, even on the smallest project, and it was extremely painful compared to any other ERP system and platform.

It took us around three months. We initially contacted a partner who helped us with our requirements. We spent a couple of weeks just looking at our requirements before we signed the contract. After we signed the contract, we had two to three weeks for document review and evaluation of the current solution for the migration. It took us another month or so just to implement these modules. After that, it probably took us two weeks to migrate all our data over to the system, and then the changes required took another week or so. We had to make changes or do customizations where it just wasn't working for us, and then it took us another month just for the go-live of the final solution with full features.

In terms of maintenance, there is no real maintenance to be done because it's a SaaS product, but we have to maintain our integrations with banks and other things, which, in general, are quite difficult to maintain. Because a lot of the product relies on customizations, it's very difficult to maintain those integrations and customizations across platforms. In general, it's no different than Office 365, where they do updates themselves and maintain the software updates, but it's still a pain for us to maintain the customizations.

There were eight consultants. We had one consultant for each of the modules, and they were all on the payroll of the implementation partner. There were also resources involved from our company side. It took up way too much of our finance and executive team's time. IT was involved, but way too much of the finance and executive team was used. It was to an extent that it almost didn't let them complete their own job well, and they were spending way too much time with just the ERP consultant.

Its pricing is way over any of the other ERPs. I'd rate it one out of ten in terms of pricing.

Get a very good implementation partner because the prices of the subscription itself vary depending on the partner, and the price of the implementation, which is more than the price of the subscription for the first two years, would also vary significantly. The implementation partner does a lot of the work of implementing the system and making a lot of customizations, which are implemented automatically in a general ERP but need to be done in SAP. So, if you have a bad partner, it will be painful for you.

I'd rate SAP S/4HANA Cloud a six out of ten.

One of the advantages of this product is integration. It has a really fantastic integration. I always have a one-to-one with my integration consultants: doing the success factor integration with SAP S/4HANA Cloud, or doing other types of integrations. We have a lot of methods for integration: standard integration and customized integration with third parties. The integrations work well with no issues.

SAP S/4HANA Cloud vs Oracle: In Oracle, for example, you can easily install even Oracle 19c or the latest version in your laptop. You can test it, get it certified, and even look for the application, but it's really difficult to install Hana. It's really difficult to reach any testing environment. It's difficult to test the version.

I'm struggling to hire in my team. While I was with Oracle for 15 years as a senior manager for their support solution center in Smart Village, I didn't face that much of a struggle in hiring like what I'm facing now in SAP. This is because Oracle (like Microsoft) made their products available for downloading, testing, etc., but for SAP, it's difficult.

I've had sufficient time to evaluate ByD. It is going on the right track in terms of improvement: technical-wise and featurewise. There's nothing you need to improve in this solution's performance. There's nothing major in its essential or core features: in the FI or supply chain or procurement through the cloud. It's doing a great job.

Testing is the main thing I'd like to see improved.

An additional feature I'd like to see on SAP S/4HANA Cloud is the production application or module. For small to medium businesses, there's only a finance module and the standard non-finance module, e.g. supply chain, but there's no production planning. That is a factor. We need to use the smaller version of production planning with the smaller version of quality management. I hope to see this feature in the cloud application.

I've been using this solution for six years.

I see this application as really stable.

They need to improve SAP S/4HANA Cloud's scalability and make it like Oracle's. They need to do more about scalability. This is a major issue and they need to put more effort into it, but I think they are improving.

I don't have complaints about the support. They were able to point out the problem.

I evaluated Oracle.

I don't have much information about AWS, but it's booming. I hear a lot of customers moving to AWS because they say it's stable and has no major issues with it. I have more experience with SAP S/4HANA Cloud though, and it's fantastic. It's going very well. Most of the small to medium companies are now moving to business by design. This is a very great application.

Hana hosting vs AWS: It is the same in Hana, but on cloud. I'm talking about the cloud application, e.g. ByD. This is great.

This solution isn't resource-intensive. It's a low-key solution.

S4 Hana on cloud vs on-premises: It's been years since on-premise deployment has been applied. All should move to the cloud version. You will be forced to move to the cloud version. No more on-premise will be available for this solution.

I've been working in the last five or six years focusing on SAP cloud applications, even the on-premises ones. It ranks number one from my point of view. The other products in the market are also doing fine, but from the integration point of view, especially in the production and manufacturing industries: It's the number one application in manufacturing, so this gives a great advantage to SAP.

I would say to every CEO or to any company that they should start looking into moving their applications and their database. They should move everything to cloud before they are forced to do it because of limited time. They need to be proactive in this direction because there's a lot of benefits from the cloud from a performance perspective. It helps people to focus on data analysis, reports, and maintenance of cloud environments. It requires less effort on the IT people, so we can use them to start focusing on other current digitalization requirements. There's a lot of challenges and they need to sprint all of their work e.g. field work, work related to hardware and networking switches, etc.

I'm giving this solution a score of eight out of ten.

In my consulting work, clients commonly use SAP S/4HANA Cloud for finance and logistics. Some integrate additional applications through the Business Technology Platform, while others streamline manufacturing processes with Digital Supply Chain functionalities.

The most valuable aspect of SAP S/4HANA Cloud is its ease of deployment and the reduced hassles of infrastructure support. Compared to the earlier on-premise ECC version, upgrading is now much smoother, eliminating the challenges that used to appear during version upgrades. One significant advantage is that SAP handles infrastructure support and downtime directly when the system is hosted in its environment. This not only saves time but also mitigates the challenges associated with managing infrastructure independently.

There is room for improvement in SAP S/4HANA Cloud, particularly in enhancing the application's response time. While it is not problematic, any improvements in this area would be beneficial. Additionally, despite the availability of the BTP for integration, there is a potential for increased flexibility. A more adaptable environment from SAP in terms of integration would be highly valuable for optimizing processes and workflows.

I have been an SAP consultant for over 20 years, specializing in supply chain and order fulfillment. 

I find it to be a highly scalable product. The ease of deploying patches and upgrades from SAP contributes to its scalability, provided that users maintain a clean system. The seamless integration suite facilitates the incorporation of non-SAP applications into the landscape, making it a straightforward solution for deployment and accommodating the continuous addition of new functionalities by SAP. Overall, scalability is a strong point for this product. I have worked with setups having around 200 to 400 end users concurrently using SAP S/4HANA Cloud.

While I haven't needed support frequently, the times I did, the response from the SAP technical team was good. The support provided was helpful and responsive, particularly within the Indian ecosystem. Although instances requiring assistance have been infrequent, the overall experience with SAP's technical support has been positive.

The initial setup of SAP S/4HANA Cloud has been relatively smooth in my experience. Compared to earlier on-premise versions of SAP, the process is notably more efficient, particularly in the context of public or private cloud deployments, like SQL HANA on the cloud. I would estimate that the initial deployment is about 40-50% percent more streamlined than it used to be in the past.

For SAP S/4HANA Cloud the return on investment is significant. 

While SAP S/4HANA Cloud may be on the higher side price-wise, it is a worthwhile investment.

In my experience of nearly two decades in the ERP field, I highly recommend choosing SAP S/4HANA Cloud. SAP is a reliable and user-friendly ERP, and its integration with the public cloud ensures continuous updates without the hassles of migration or upgrades. It offers ease of deployment, a user-friendly interface, incorporation of good business practices, preconfigured solutions, scalability, and straightforward upgrade and management processes. Overall, I would rate SAP S/4HANA Cloud as an eight out of ten.

The most valuable feature of SAP S/4HANA Cloud is the uptime it provides from being on the cloud. We do not have to manage the solution. All the infrastructure management is done from their side.

The scalability of the solution could improve.

I have been using SAP S/4HANA Cloud for approximately two years.

The solution has high availability.

I rate the stability of SAP S/4HANA Cloud a seven out of ten.

I rate the scalability of SAP S/4HANA Cloud a seven out of ten.

The support I have received from SAP S/4HANA Cloud has been good.

I rate the support from SAP S/4HANA Cloud an eight out of ten.

Positive

Those who want to implement this solution need to determine the purpose for which they want to use it. It makes the most sense if they have their entire system based on SAP, they can opt for SAP S/4HANA Cloud. It is a highly advanced application. I would recommend that the team make their decision based on their specific needs and use cases. 

I rate SAP S/4HANA Cloud a seven out of ten.

I'm a consultant and we are users of this solution. 

The solution performs very well and the kinds of devices that we can use through it are enormous. It can be used through web, mobile, and through graphite interface. They are all supported. 

In terms of analytics, there are some improvements that can be made. I'd like SAP to function more on mobile apps. I'd like to see the majority of our supervisors and managers, who don't have to sit at a desktop all day, but need to attend meetings and seminars, have the ability to access the product from their mobiles. It would make life much easier to have that access at your fingertips.

We've been using the current version of S/4HANA for four months.  

The solution is stable. 

The solution is scalable, we have over 1,000 users. 

We've been working closely with SAP, which is the premier engagement team, and were auditing our systems. We've engaged with a technical team to complete the project and we've had great feedback from them. 

Positive

The product requires various setups in terms of what kind of ports you're taking, whether you're converting from old or installing new, and that will determine the level of complexity. If you are converting from a previous version of SAP to a new one, then it needs to be taken through a different route. The reason is that all the data that you are handling in your business needs to be preserved and protected. If you're deploying from scratch, it's easier than converting from an existing version. Depending on the size of the organization, deployment can take anywhere from eight months to a year. It can sometimes take a couple of years. 

I would recommend this product for enterprise size companies. There are some areas. There are some areas where SAP doesn't quite feel complete and there are hiccups. On a positive note, it works well for us right across the company. 

SAP S/4HANA Cloud is very powerful compared to previous versions regarding enterprise process management, data retrieval, and reporting. SAP S/4HANA Cloud is way better than the previous versions because of the data architecture and new technology adopted by SAP.

SAP S/4HANA Cloud's robustness in data accessibility and reporting, GUI change, end-user experience, and accessibility on mobile have improved our organization. The traditional layout change of SAP is improvised on SAP S/4HANA Cloud.

The reporting that we are doing from SAP S/4HANA Cloud is a valuable feature. Also, SAP S/4HANA Cloud has improved the data retrieval time, system speed, user accessibility, and user experience.

SAP S/4HANA Cloud's customization can be improved. 

SAP S/4HANA Cloud can incorporate basic procurement, material management, and HR-related functionality like in other cloud-related services, such as SAP Ariba. The incorporation of these additional features could be a very good offer.

I have been using SAP S/4HANA Cloud for the last five years.

I would give SAP S/4HANA Cloud an eight out of ten rating for stability.

I would give SAP S/4HANA Cloud an eight out of ten rating for scalability.

The initial setup is a bit complex.

We do see a ROI with the use of SAP S/4HANA Cloud.

The pricing of SAP S/4HANA Cloud is on the higher side. Traditionally, SAP is always a heavy product for any organization.

We currently use a free version. We started with a very basic version around five years back and then did two upgrades. Around 2,0000 people are using SAP S/4HANA Cloud in my organization, and we have plans to increase the usage in the coming years.

My advice would be to evaluate whether your organization needs this kind of product because it is a high-end product and may not be relevant for a small-scale or medium-scale organization. Your business processes should be standardized instead of adapting the tool because we normally believe adopting the tool is the solution to our business processes or business problems. First, fix the business process-related issues, streamline and standardize them, and then go for this implementation of SAP S/4HANA Cloud. When I compare SAP S/4HANA Cloud on-premises with SAP RISE, I feel there must be some more control available on SAP RISE.

Overall, I rate SAP S/4HANA Cloud an eight out of ten.

We have some interim back-end systems that we want to protect. We plan to bring in an API management system to take care of all the traffic and everything. This way, the consumers will not have direct access to the back-end system. We are evaluating what makes the most sense because, in our organization, there are multiple technologies. However, our principle is to keep the API gateway closest to the back-end gateway.

Currently, our organization is using SAP S/4HANA Cloud extensively for core back-end processes, and we have plans to increase its usage in other areas as well. Looking at the trends, it is processing more than ten million transactions per month or per day. So, the probability is it may go up to ten times.

Our organization's core back-end is on-prem SAP, and we are on a journey of transformation. Since SAP S/4HANA Cloud is a SaaS application, it is already providing a lot of standard out-of-the-box features, which is interesting. We don't have to build in a lot of bolt-on customizations.

I'm just discovering SAP S/4HANA Cloud right now. Although, in the next release, I would like to see a feature where it allows integration with more platforms.

I have you been using it for one year. I am using the latest version, which is 2.28.

The on-prem solution is very stable because we have used it for the last two decades. The public cloud version is something that we are currently evaluating for transformation. However, with the pilot implementation, it is stable. There are around 1000+ users in my organization using this solution.

Scalability is pretty good. It runs on AWS again. So it has auto scalers. Therefore, scalability-wise, there are no issues.

Customer support is very quick.

The setup is straightforward. Since it is a SaaS application, it is fully managed by SAP. However, the customer also has some shared responsibilities, but a careful guide would be provided to make it user-friendly.

If those who are still on the on-prem version of it, then I recommend they start looking towards transforming into the cloud-based version. Because the on-prem version will be out of support by 2030, it's the right time to start looking at the validity stuff and try to move to the cloud-based version.

Overall, I would rate it a nine out of ten.

Our primary use case for the solution is processing funds. All active sales and sales activities are managed on SAP S/4HANA, which is production, packing, outbound, and inbound.

It is a straightforward solution.

The product can be improved by including a module for after-sales service modules. Those modules should make it easier for the people on the floor to register the refund and exchanges because, currently, the setup is too chaotic. Currently, in the after-sales service, people working in the call centers are taking care of a specific SAP session, which is always full of problems. So they should look closely and see what's wrong with that and why it is not always working because we often have problems and errors in those modules.

We have been using this solution for approximately ten months and are currently working with the version SAP S/4HANNA.

The solution is scalable. It is mainly meant for big companies and is not something that can be done for smaller companies. 

I rate our experience with customer service and support a nine out of ten.

Positive

The initial setup is understandable, but we often deploy it to SAP consultants.

We implemented it through a vendor team.

The solution is quite expensive. I rate the pricing a four out of ten.

I rate the solution an eight out of ten. The solution is good but can be improved by including modules for after-sales service and enabling integration with third parties. SAP is prominent in the market, and it has many solutions adaptable to different kinds of industries. Enterprises also tend to focus on digitalization and digital management. SAP was one of the first to be available for this demand because it was already on the market. So they were pushing their activities and their marketing as well. So that's how they got into the market first, and they rapidly improved based on feedback.