SAP S/4HANA Cloud Reviews, Competitors and Pricing

reviewer1414599

Infrastructure Manager at a tech services company with 51-200 employees

Oct 31, 2020

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A good product with good stability and scalability

Pros and Cons

"It is stable and scalable. In the S4HANA plain version, they have new dashboards and things like that."

"They can improve the interface. It has a client-server kind of interface, which is kind of old."

What is our primary use case?

We use it for our manufacturing and sales.

What is most valuable?

It is stable and scalable. In the S4HANA plain version, they have new dashboards and things like that.

What needs improvement?

They can improve the interface. It has a client-server kind of interface, which is kind of old.

For how long have I used the solution?

I have been using this solution for one year.

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SAP S/4HANA Cloud

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What do I think about the stability of the solution?

Its stability is really good.

What do I think about the scalability of the solution?

It is pretty good. It is scalable in the cloud and on-premise deployments. If I need more resources, I can add to it. We have around 2,000 users.

How are customer service and support?

Their technical support is very good. I would give them an eight out of ten. The response time is long. If I make a request, I have to wait for seven days before they start working on it. They can improve the response time.

How was the initial setup?

It is really hard. You need a team of specialists to implement this solution. I was told that deployment was going to take six months, but it took one year.

What other advice do I have?

Make sure that you realize the impact that it is going to have on the business. It is a really good product. When you have a private deployment and you want to make a change, it will take you one hour. When it is in the cloud and you want to make a change, it will take 15 days. If you are going for cloud deployment, make sure you take into account these timeframes.

I would rate SAP S4HANA Cloud an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Other

Disclosure: I am a real user, and this review is based on my own experience and opinions.