SAP S/4HANA Cloud Reviews

The primary use cases of SAP S/4HANA Cloud include working with a mining company, an automotive company, and a project-based company.

As an implementation partner, we work with customers who are already using SAP and are moving them to Quick Cloud. This makes the system less customized and easier to use.

For supply chain management, we are using WMS. When you go to public cloud, you get a full-fledged EWM. In terms of analytics, the real-time analytics capabilities are also valuable.

Variant configuration is needed. It is currently not available. More continuous updates based on customer feedback are required to make it a full-fledged system.

We have been working with SAP S/4HANA Cloud for almost two years.

The support team is good and offers significant help, but there is room for improvement. There are gaps that require escalation to the next team level, and sometimes R&D is needed from their side.

Neutral

We were previously working with SuccessFactors.

For larger companies, the cost is manageable. However, for smaller companies, the cost is quite high because it is a subscription model. The cost is almost twice to three times higher due to high yearly investments.

For smaller companies, we suggest going for SAP with a lesser license.

Generally, new businesses can move in for one thing. They should consider the costs due to the SaaS model. The cost can be reduced if SAP allows smaller FEU packages, which would also benefit smaller companies.

I'd rate the solution seven out of ten.

We are resellers of this product.

SAP S4HANA Cloud is one of the best products in enterprise solutions, especially for manufacturing, retail, logistics, wholesaling, and distribution. I've worked with other ERP systems, and SAP is a very good product.

SAP promotes the cloud, but customers are worried about the security of their data. SAP suggests they have SAP S4HANA with RISE, which is a private cloud environment, but it is difficult to sell many of the customers on the cloud concept because of the privacy issues. Customers definitely look for how their data can be protected in a larger organization.

The interface is an area where improvement is needed. From the interface perspective, there are a couple of products which are definitely available only on cloud, like Ariba. In that case, if there's a public cloud, then they need to go for SuccessFactors. There is a combination of SuccessFactors without Payroll, and then you have your ERP on-premise, S4HANA on-premise with finance and the HCM component of Payroll, so that you can have data protected over there. 

SuccessFactors is a public cloud because they have good connectivity between their systems and the VTP platform. On the other hand, if Ariba is for a very large organization, this is a concern.

For the banking and finance sector, SAP S4HANA Cloud has competition with Oracle.

I would rate technical support 4.5 out of 5.

I would rate this solution 9 out of 10.

Our company deploys the solution for our customers as a business ERP for daily operations. We work primarily in the construction, service, and manufacturing industries. 

Our company has 120 users, administrators, and developers who use the solution. 

The solution is versatile with various integrated tools such as connecting with finance modules, controlling parameters, and creating universal journals.

The solution's speed and dashboard could be improved. 

The setup offers many integration options but could be less complex. 

I have been using the solution for one year. 

The solution is stable. 

The solution is scalable. 

Technical support is very helpful and I rate it an eight out of ten. 

Positive

Our company has never used another solution. 

The setup takes a couple of hours and can be complex because the solution offers various integration options. 

One engineer handles maintenance of the solution. 

Our company implements the solution for customers.

I recommend the solution and rate it a nine out of ten. 

The solution is used to solve many activities. We use it, for example, for backoffice, to solve the problem in control and governance. It gives us more "information control". That's the main mission of ERP software.

In this case, my organization is a consultancy. But I can speak for my customers, SAP is not only to basic business processes, it also paves the way for leveraging the company's digital transformation.

The accounting on SAP is great. Accounting is the main point for me. It's very strong and offers the most security. The technology is scalable and security is too. 

The solution is stable.

The features and capabilities in general are great.

It scales very well.

The BTP, business transaction platform, could be better. There need to be improvements and more services like to AWS, GCP and Azure services.  

The solution is expensive. That can be an issue for clients. 

I've been using the solution for almost fifteen years at this point. 

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. We have found it to be reliable. 

Being a cloud solution, it can scale very well and quite easily.

I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have any experience with them, I can't rate their services. 

We are also using AWS and are AWS partners. We also use Oracle NetSuite.

There's another solution similar to SAP called Odoo, which is an ERP cloud. They promote themselves to the middle market. For me, S4HANA, the capabilities are the best, however, the price is so difficult for clients in the middle market. There's also Business One and that is better than S4HANA if you are looking at just the price.

It's moderately difficult to install the product. It's not simple or easy. It can be a bit complex. However, we use the best practices, and therefore it isn't too bad. 

The solution is quite expensive, and, for middle-market clients, it may be too expensive. There are other options that are a bit cheaper. 

My company is an SAP partner. We are also resellers. 

I would recommend SAP S4HANA to a middle-market or big company. It's the best option for organizations of that size.

I'd rate the solution an eight out of ten, however, I am aware that it is a bit expensive for many clients.

The most valuable feature of SAP S/4HANA Cloud is the new UX design.

The solution’s reporting could be improved.

I have been using SAP S/4HANA Cloud for more than 20 years.

Sometimes, we have performance issues with the solution.

I rate SAP S/4HANA Cloud a five out of ten for stability.

Our clients for SAP S/4HANA Cloud are mostly enterprise businesses.

I rate SAP S/4HANA Cloud an eight out of ten for scalability.

The solution’s initial setup is difficult.

The solution's deployment takes up to 24 months. The solution was deployed on Google and Microsoft Azure cloud.

On a scale from one to ten, where one is cheap, and ten is expensive, I rate the solution's pricing a seven out of ten.

SAP S/4HANA Cloud is suitable for small and medium-sized businesses, but it's not preferable for enterprise customers.

Overall, I rate SAP S/4HANA Cloud a seven out of ten.

I like that SAP allows one to put in other APIs to be linked, especially in its function of plant maintenance. There is a module called SAP PM. The advantage of this is its role in plant maintenance. The part which is free and accessible to all employees encompasses the logging in of plant defects and the receipt of work orders. This feature is competitive when compared with other standalone CMMS solutions, such IBM's Maximo. 

The solution links everything and allows us to integrate into our entire supply chain. We can integrate the entire business. Employee leave management resources can be linked and our employees can arrange time for doing work orders for maintenance completion ratios. In the materials section, when someone takes out a spare part or asset, asset life-cycle management can be undertaken within the same system. So, it allows for seamless integration of processes that we have in our process plants.

I feel the solution is expensive when it comes to what can be obtained with open source software. I have not explored all of its components. The price is higher than alternate solutions. There should be greater editing API capabilities, which could help to reduce the overall cost implementation and the OPEX cost for CAD which the end-user would incur in licensing fees.

While I give the solution points for its usage and ability to be interfaced with other third-party sites, the costs and licensing fees bring down its rating. 

Furthermore, when it comes to the SAP PM material's module, it would be nice to see the inclusion of predictive analytics. This would help with the optimization of maintenance processes. Where batch two is involved it should be able to automatically change the frequency of a preventative maintenance schedule. This would save a person from having to invest in a search for predictive maintenance solutions since this feature would already be embedded or there would be machine learning capabilities.

Moreover, in respect of the RPA processes, a close look at the entire S/4HANA and SAP process will demonstrate, by its nature, the involvement of many clerks, meaning those who do clerical work that involves checking input, entering a particular system, verifying and getting reports. For some processes, the inclusion of soft bots would minimize intellectual assistance and allow for things to be automated. This would reduce the head count of the people who are needed as SAP administrators.

There are other applications which exist that, while employed in the organization, I do not interact with directly. They touch on GIS, which is already embedded and allows for remote identification of assets and interfacing with other process documents. I believe the solution offers this feature, but its implementation takes some effort and it is not very user friendly. Its use requires a certain level of skill-set. This means that when rolled out in the context of an organization which is in the process of upgrading it can pose a challenge to do so without having to incur high costs through the inclusion of parties needed to provide assistance without the use of one's internal results. 

It would be preferable to be able to rely on one's own internal resources instead of needing outside assistance. From a business point of view, it is better to have something and to undertake upgrades, add patches and make changes and modifications. 

We have only recently started using SAP S4HANA Cloud, but the previous version, SAP, I've been using for nearly seven years. 

The solution is stable. 

The solution is scalable. 

The complexity of the solution's setup can vary. If an organization has much unstructured data then this can impede the rolling out of the solution. If, on the other hand, the organization equips itself in advance with many spreadsheets of data, this can make the roll out of the solution easy to implement. As such, the pre-implementation preparation is key. 

Take a traditional organization which lacks a system, but uses an Excel spreadsheet for its processes. This equates itself with some structured data. When rolling out SAP S4HANA Cloud it is easy to incorporate this into the existing interfaces. The web base with which one starts means that it would be very difficult to accomplish this without using the solution. 

The price of the solution is a bit higher than the competition's.

The version we use is S/4HANA Cloud. 

I rate SAP S4HANA Cloud as a seven out of ten. 

I use S/4HANA Cloud to manage our business and maintain our raw materials and finances, accounts, employee details, supplier details, invoices, payments, and all supply-chain management details.

The implementation time for S/4HANA Cloud could be reduced. The UI could also be improved.

I've been using S/4HANA Cloud for a year.

S/4HANA Cloud is very stable.

S/4HANA Cloud is scalable.

S/4HANA Cloud's technical support is excellent.

Positive

The initial setup was straightforward but had a few steps that took some time. I would rate the setup experience 4 out of 5.

S/4HANA Cloud is a top-notch product and a stable, reliable system for managing a business. I'd advise anybody implementing this solution to do it on cloud rather than local and private data centers and to check SAP's documentation to get an idea of the implementation time and costs. I would give S/4HANA Cloud a rating of eight out of ten.

It's an information management system and can have all your company's information.

I like that it saves every transaction, so anything is traceable.

It's a huge software, and they need to make it look less complex and more user friendly. They need to work on user stories and user experiences.

Better documentation would be great to have too.

I've been using it for one year.

I would give the stability of the solution a rating of ten out of ten.

I think it is scalable and can manage millions of data.

The initial setup is complex. If I were to rate the initial setup on a scale from one to five with one being the most complex and five being the easiest, I would rate it at one.

The deployment takes about a year. A team of about five to a team of 20 maybe needed to deploy and maintain the solution.

Pricing wise, SAP S4HANA Cloud is very expensive. The licensing cost can be 100,000 euros per year, depending on the number of users in your company.

If possible, use simpler solutions, particularly if your business is not complex.

Overall, I would give SAP S4HANA Cloud a five out of ten.