SAP S/4HANA Cloud Reviews

I use S/4HANA Cloud to manage our business and maintain our raw materials and finances, accounts, employee details, supplier details, invoices, payments, and all supply-chain management details.

The implementation time for S/4HANA Cloud could be reduced. The UI could also be improved.

I've been using S/4HANA Cloud for a year.

S/4HANA Cloud is very stable.

S/4HANA Cloud is scalable.

S/4HANA Cloud's technical support is excellent.

Positive

The initial setup was straightforward but had a few steps that took some time. I would rate the setup experience 4 out of 5.

S/4HANA Cloud is a top-notch product and a stable, reliable system for managing a business. I'd advise anybody implementing this solution to do it on cloud rather than local and private data centers and to check SAP's documentation to get an idea of the implementation time and costs. I would give S/4HANA Cloud a rating of eight out of ten.

The primary use cases of SAP S/4HANA Cloud include working with a mining company, an automotive company, and a project-based company.

As an implementation partner, we work with customers who are already using SAP and are moving them to Quick Cloud. This makes the system less customized and easier to use.

For supply chain management, we are using WMS. When you go to public cloud, you get a full-fledged EWM. In terms of analytics, the real-time analytics capabilities are also valuable.

Variant configuration is needed. It is currently not available. More continuous updates based on customer feedback are required to make it a full-fledged system.

We have been working with SAP S/4HANA Cloud for almost two years.

The support team is good and offers significant help, but there is room for improvement. There are gaps that require escalation to the next team level, and sometimes R&D is needed from their side.

Neutral

We were previously working with SuccessFactors.

For larger companies, the cost is manageable. However, for smaller companies, the cost is quite high because it is a subscription model. The cost is almost twice to three times higher due to high yearly investments.

For smaller companies, we suggest going for SAP with a lesser license.

Generally, new businesses can move in for one thing. They should consider the costs due to the SaaS model. The cost can be reduced if SAP allows smaller FEU packages, which would also benefit smaller companies.

I'd rate the solution seven out of ten.

Our primary use case for the solution is processing funds. All active sales and sales activities are managed on SAP S/4HANA, which is production, packing, outbound, and inbound.

It is a straightforward solution.

The product can be improved by including a module for after-sales service modules. Those modules should make it easier for the people on the floor to register the refund and exchanges because, currently, the setup is too chaotic. Currently, in the after-sales service, people working in the call centers are taking care of a specific SAP session, which is always full of problems. So they should look closely and see what's wrong with that and why it is not always working because we often have problems and errors in those modules.

We have been using this solution for approximately ten months and are currently working with the version SAP S/4HANNA.

The solution is scalable. It is mainly meant for big companies and is not something that can be done for smaller companies. 

I rate our experience with customer service and support a nine out of ten.

Positive

The initial setup is understandable, but we often deploy it to SAP consultants.

We implemented it through a vendor team.

The solution is quite expensive. I rate the pricing a four out of ten.

I rate the solution an eight out of ten. The solution is good but can be improved by including modules for after-sales service and enabling integration with third parties. SAP is prominent in the market, and it has many solutions adaptable to different kinds of industries. Enterprises also tend to focus on digitalization and digital management. SAP was one of the first to be available for this demand because it was already on the market. So they were pushing their activities and their marketing as well. So that's how they got into the market first, and they rapidly improved based on feedback.

The solution is used to solve many activities. We use it, for example, for backoffice, to solve the problem in control and governance. It gives us more "information control". That's the main mission of ERP software.

In this case, my organization is a consultancy. But I can speak for my customers, SAP is not only to basic business processes, it also paves the way for leveraging the company's digital transformation.

The accounting on SAP is great. Accounting is the main point for me. It's very strong and offers the most security. The technology is scalable and security is too. 

The solution is stable.

The features and capabilities in general are great.

It scales very well.

The BTP, business transaction platform, could be better. There need to be improvements and more services like to AWS, GCP and Azure services.  

The solution is expensive. That can be an issue for clients. 

I've been using the solution for almost fifteen years at this point. 

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. We have found it to be reliable. 

Being a cloud solution, it can scale very well and quite easily.

I don't deal with technical support directly. Typically, a client and SAP would interface together. As I don't have any experience with them, I can't rate their services. 

We are also using AWS and are AWS partners. We also use Oracle NetSuite.

There's another solution similar to SAP called Odoo, which is an ERP cloud. They promote themselves to the middle market. For me, S4HANA, the capabilities are the best, however, the price is so difficult for clients in the middle market. There's also Business One and that is better than S4HANA if you are looking at just the price.

It's moderately difficult to install the product. It's not simple or easy. It can be a bit complex. However, we use the best practices, and therefore it isn't too bad. 

The solution is quite expensive, and, for middle-market clients, it may be too expensive. There are other options that are a bit cheaper. 

My company is an SAP partner. We are also resellers. 

I would recommend SAP S4HANA to a middle-market or big company. It's the best option for organizations of that size.

I'd rate the solution an eight out of ten, however, I am aware that it is a bit expensive for many clients.

S/4HANA is an ERP solution. It can be used across the complete ERP landscape, including HR, finance, supply chain, procurement, and logistics.

SAP is an extremely powerful ERP. In my past company, we used it on a massive large scale, and it was amazing. 

The only thing I would improve is the overall user experience, particularly the mobile app. S/4HANA is a powerful, scalable platform, but the user experience isn't positive. It's a bit complex. The look and feel aren't attractive, and the mobile experience isn't great.

We have been using SAP S/4HANA for the past seven years.

S/4HANA is massively scalable. My last company had half a million employees in 170 countries. My current employer has tens of thousands. 

SAP support is average.

I wasn't involved in installing S/4HANA, but my colleagues tell me it's easier to set up than Oracle. SAP's implementation is more flexible than Oracle's. 

The deployment time varies from customer to customer. The minimum is around two months, but it depends. If you're on the cloud, it takes two months to do the customization. It involves data entry plus customization and configuration.

A small cloud-based implementation might not take as long. It depends on the number of modules as well. Some customers want all the modules, but others only want one. It isn't easy to say a specific timeline, but it can be one month to a year. 

I don't remember the specifics about the licensing, but it's scaled and modular. You pay for what you use. It's not a one-size-fits-all license. You have a license for every single module. It's similar to Oracle. 

I rate S/4HANA eight out of 10. I recommend it. My advice is that you need to clearly define your requirements before purchasing SAP or any ERP software. You also must ensure that your implementation partner is qualified. SAP is a great product, but you need a good implementation partner to implement it correctly.

I like that SAP allows one to put in other APIs to be linked, especially in its function of plant maintenance. There is a module called SAP PM. The advantage of this is its role in plant maintenance. The part which is free and accessible to all employees encompasses the logging in of plant defects and the receipt of work orders. This feature is competitive when compared with other standalone CMMS solutions, such IBM's Maximo. 

The solution links everything and allows us to integrate into our entire supply chain. We can integrate the entire business. Employee leave management resources can be linked and our employees can arrange time for doing work orders for maintenance completion ratios. In the materials section, when someone takes out a spare part or asset, asset life-cycle management can be undertaken within the same system. So, it allows for seamless integration of processes that we have in our process plants.

I feel the solution is expensive when it comes to what can be obtained with open source software. I have not explored all of its components. The price is higher than alternate solutions. There should be greater editing API capabilities, which could help to reduce the overall cost implementation and the OPEX cost for CAD which the end-user would incur in licensing fees.

While I give the solution points for its usage and ability to be interfaced with other third-party sites, the costs and licensing fees bring down its rating. 

Furthermore, when it comes to the SAP PM material's module, it would be nice to see the inclusion of predictive analytics. This would help with the optimization of maintenance processes. Where batch two is involved it should be able to automatically change the frequency of a preventative maintenance schedule. This would save a person from having to invest in a search for predictive maintenance solutions since this feature would already be embedded or there would be machine learning capabilities.

Moreover, in respect of the RPA processes, a close look at the entire S/4HANA and SAP process will demonstrate, by its nature, the involvement of many clerks, meaning those who do clerical work that involves checking input, entering a particular system, verifying and getting reports. For some processes, the inclusion of soft bots would minimize intellectual assistance and allow for things to be automated. This would reduce the head count of the people who are needed as SAP administrators.

There are other applications which exist that, while employed in the organization, I do not interact with directly. They touch on GIS, which is already embedded and allows for remote identification of assets and interfacing with other process documents. I believe the solution offers this feature, but its implementation takes some effort and it is not very user friendly. Its use requires a certain level of skill-set. This means that when rolled out in the context of an organization which is in the process of upgrading it can pose a challenge to do so without having to incur high costs through the inclusion of parties needed to provide assistance without the use of one's internal results. 

It would be preferable to be able to rely on one's own internal resources instead of needing outside assistance. From a business point of view, it is better to have something and to undertake upgrades, add patches and make changes and modifications. 

We have only recently started using SAP S4HANA Cloud, but the previous version, SAP, I've been using for nearly seven years. 

The solution is stable. 

The solution is scalable. 

The complexity of the solution's setup can vary. If an organization has much unstructured data then this can impede the rolling out of the solution. If, on the other hand, the organization equips itself in advance with many spreadsheets of data, this can make the roll out of the solution easy to implement. As such, the pre-implementation preparation is key. 

Take a traditional organization which lacks a system, but uses an Excel spreadsheet for its processes. This equates itself with some structured data. When rolling out SAP S4HANA Cloud it is easy to incorporate this into the existing interfaces. The web base with which one starts means that it would be very difficult to accomplish this without using the solution. 

The price of the solution is a bit higher than the competition's.

The version we use is S/4HANA Cloud. 

I rate SAP S4HANA Cloud as a seven out of ten. 

We primarily use the solution for data governance. It is a lot of mastering data and depends on the organization and how the organization is structured. There can be more centralized data or data structured for the organization. You can work on the localization where it's an expanded version of oversight for data governance. It varies, however, it's really driven by master data maintenance and product compliance behind that maintenance, managing, and governing of master data.

The flexibility is a very valuable aspect of the solution for us. That said, it depends on the client. Clients who would like quality with that core control over security will like this product. Clients who prefer more process-driven governance rather than more agile setups can also easily work with it. 

The tool selection is really robust and scalable for multiple scenarios.

Technical support is very good.

The initial setup can be complex, depending on the environment. 

I've been dealing with the solution for a long time. It's likely been about 20 years. I started using it when I first started out.

The scalability is great. Companies can use it in various ways and there's a large too selection that makes it very scalable. 

Technical support is quite helpful and responsive. I would rate them at an eight or nine out of ten. We are very satisfied with the level of support we receive.

The complexity or straightforwardness of the setup depends on the implementation scenarios. It's all driven by how complex the current environment is and what they want to do - including which components they want to use. The product offers deluxe flexibility for multiple complicated or simplified scenarios.

How many people a company will need for deployment and maintenance all goes back to the scope of the work and the types of organizations and then what the rollout looks like. From my previous experience, an organization might need anywhere from one to 100  people. It depends on if it's a global company versus a local regional company.

The cost of the solution depends on the licensing agreement between SAP and the company and that changes all the time. It can vary.

We are just a customer and an end-user.

We are likely using the latest solution. The product goes back to an earlier SAP version before they had the data governance. They had this thing called MDM. Now, it's a more recent version. It's called data intelligence, which is an all-data product package. It's the same product, just a different release with a few different options.

I would advise those considering implementing the solution to make sure the solution's setup
is driven from the business approach and is process-driven before looking into the data governance. They need to start from the source profiling data for source mapping.

I'd rate the solution at a nine out of ten.

I'm a company director. 

This product has all the functions that SAP had but this is a better product with additional functionalities as well as a much more friendly user interface. It can be used on Windows, Android and iOS. The speed has improved and getting analytical reports is much easier than it was in the past. I think it's the best software for manufacturing and retail.

I'd like to see them shift their focus beyond manufacturing industries because there are other kinds of organizations that could benefit from this product. Public cloud is single-tenant so there are some limitations and restrictions on what can be customized or enhanced. As a result, we advise our customers to use enterprise cloud, on-prem, or other options. Some of our customers complain that the cost is too high and for smaller organizations, it's a large financial investment. 

I've been using this solution for six years. 

The solution is very stable and that's one of the reasons I recommend it. It's a key point.

This is the most scalable enterprise solution that we have. 

The customer support is great and that enables us to assure our customers that the process will be a smooth one. 

The initial setup is quite straightforward; it has all the services required and onboarding new users is relatively simple. SAP carried out the initial implementation for us. Our company has been deploying these solutions for 20 years. 

For now, I rate this solution seven out of 10 because some of the functions of S4HANA are not yet available in the cloud version.