SAP S/4HANA Cloud Reviews

Vendor: SAP

4.0 out of 5

52 reviews
89% willing to recommend

1,083 followers

What is SAP S/4HANA Cloud?

SAP S/4HANA stands for SAP Suite 4 HANA. It is a next-generation integrated enterprise resource planning (ERP) software that is designed for businesses of all sizes, in all industries, that require deep and broad functionality combined with a high degree of flexibility. SAP S/4HANA was launched in 2015 and been adopted by more than 3,200 customers over a period of sixteen months. SAP S/4HANA is materially different from anything SAP has done before and represents the company’s biggest innovation since SAP R/3.

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SAP S/4HANA Cloud is the #3 ranked solution in top Cloud ERP solutions. PeerSpot users give SAP S/4HANA Cloud an average rating of 8.0 out of 10. Based on the analysis of the 52 most recent SAP S/4HANA Cloud reviews, the overall sentiment is positive, with a sentiment score of 7.1. (Among the lowest in the category). SAP S/4HANA Cloud is most commonly compared to NetSuite ERP: SAP S/4HANA Cloud vs NetSuite ERP. SAP S/4HANA Cloud is popular among the large enterprise segment, accounting for 58% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 16% of all views.

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Featured reviews

Majid-Mustafa

Senior SAP Technical Consultant at Tallimax Consultancy

ECC is almost finished. SAP will support it until 2027, and S/4HANA is the long-term solution, supported until 2040. S/4HANA provides more features using the Fiori interface and business processes. We can use the GUI, SAP Fiori apps, and web browsers. It is accessible online from anywhere in the world. It is a more user-friendly environment and faster than ECC. The major feature is that it uses its own database, not relying on third-party applications. The cloud aspect of SAP S/4HANA: It uses its own database, HANA 2.0, and because it is its own database, it works very smoothly and quickly. S/4HANA is stable, and there is no chance of data redundancy, making it fast and responsive for the client.

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Sajid Farooq

Head of Professional Services at HCC - Technology & Advisory

Certain add-ons like quality control, payroll, and HRMS are not part of the SAP S/4HANA Cloud. SAP S/4HANA Cloud doesn't provide a quality control module. SAP S/4HANA Cloud does not have its own payroll and HRMS system. The partners develop their own cloud and integrate with the solution. There are certain modules specific to some industries, and SAP S/4HANA Cloud doesn't deal with those modules. Every partner of SAP S/4HANA Cloud has to develop its own and then integrate and certify with that solution. We can't say that these modules are part of SAP S/4HANA Cloud. There is a little area of improvement that SAP has to opt for particular types of solutions like QC, payroll, and HRMS. The graphics of SAP S/4HANA Cloud are not user-friendly. They don't look like they belong to a branded solution that costs too much. The solution's user interface is not appealing or user-friendly. On a scale from one to ten, where one is bad and ten is good, I rate the solution's user interface a five out of ten. SAP S/4HANA Cloud has built-in reports that are hard-coated. We have to alter or modify built-in reports in different marking segments, but there are no options for that. We have to build complete reports from scratch, and SAP-developed reports are not used in the market. SAP should provide a tool for customizing its developed reports so that there should not be a process of reengineering or reinventing the process.

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PinakiGhosh

COO at Data Core Systems

The initial setup of SAP, especially with SAP HANA and S/4HANA, is inherently complex. However, SAP offers assistance through services like RISE with HANA to handle the setup aspect, making the software ready for users. While SAP supports the setup, the implementation phase is a separate, intricate process where challenges can arise. Overall, the installation is getting streamlined, but the implementation remains a complex task. SAP S/4HANA Cloud deployment typically involves two main phases. SAP can get the system up and running in about six weeks when you purchase the license. After that, the actual implementation takes a bit longer, usually ranging from nine to eighteen months. In our case, we follow SAP's recommended process called Activate Methodology, which is a standard and widely accepted approach. This helps ensure a structured and efficient deployment.

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SAP S/4HANA Cloud mindshare

As of December 2024, the mindshare of SAP S/4HANA Cloud in the Cloud ERP category stands at 11.7%, down from 15.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud ERP

PeerAnalyst reports

Type	Title	Date
Category	Cloud ERP	Dec 18, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 18, 2024	Download
Comparison	SAP S/4HANA Cloud vs NetSuite ERP	Dec 18, 2024	Download
Comparison	SAP S/4HANA Cloud vs Oracle Fusion Cloud ERP	Dec 18, 2024	Download
Comparison	SAP S/4HANA Cloud vs SAP Business ByDesign	Dec 18, 2024	Download

Title	Rating	Mindshare	Recommending
NetSuite ERP	3.9	34.9%	82%	35 interviews Add to research
Oracle Fusion Cloud ERP	4.1	34.7%	97%	43 interviews Add to research

Valuable Features

SAP S/4HANA Cloud is praised for integration capabilities, clear process pathways, and improved user interface. Users highlight seamless integration across modules and with third-party systems, strong analytics, real-time data processing, and flexible customization. The cloud-based model ensures stability, scalability, and reduced infrastructure management. It enhances business operations with improved accounting, finance, and supply chain management, leveraging IoT and advanced analytics for transformative efficiency. User experience is better with Fiori interface, and the cloud ensures minimal downtime.

"SAP S4HANA Cloud has improved the efficiency and visibility of business operations, leading to potential cost and time savings."
"The integration between SAP EWM and S4HANA Cloud is seamless."
"I'd rate the solution nine out of ten."

Room for Improvement

SAP S/4HANA Cloud users suggest enhancing supply chain management, user interface, and predictive analytics. They mention high costs and seek better API capabilities to reduce expenses. Improving mobile access and user experience is desired alongside a more intuitive UX design. Testing environments are challenging to deploy, with limitations in customization. The need for improved integration, after-sales modules, and more advanced planning options are highlighted. Additionally, there are calls for refined analytics and enhanced reporting capabilities.

"The reporting aspect needs improvement, specifically in integrating the EWM and MM modules into a single report."
"The system is very heavy and requires a lot of resources and a dedicated team. It is costly to maintain, demanding trained professionals, which adds to the expenses."
"The system is very heavy and requires a lot of resources and a dedicated team."

ROI

Organizations express varied outcomes from SAP S/4HANA Cloud in terms of ROI. Some report significant returns with time and cost savings, enhancing operations and reducing overheads. Benefits manifest differently across projects, sometimes taking longer to materialize. Although expensive, many note that benefits outweigh costs over time. Enhanced global practices yield both tangible and intangible results. However, a few note that rising expenses did not always lead to anticipated gains. ROI often depends on specific business parameters and timelines.

Pricing

SAP S/4HANA Cloud's pricing is notably high, with costs varying based on company size and specific implementation needs. Licensing is modular, allowing payments for used functionalities. Prices can range from $129 to $159 per user monthly, often higher than competitors like Oracle or Microsoft Dynamics. Suitable for large enterprises, the solution offers considerable benefits but can impose financial burdens, particularly on smaller businesses. Licensing also includes annual maintenance fees, increasing overall expenses.

"The tool's pricing is reasonable."
"The solution's costs have significantly increased, and we have not seen any anticipated cost savings."
"SAP S/4 Hana isn't cheap, but its value depends on how much you can leverage from it. It's not just about the system but how well your people are trained to use it and adapt to derive benefits."

Popular Use Cases

Organizations primarily use SAP S/4HANA Cloud for managing enterprise processes such as finance, sales, supply chain, and production planning. It supports diverse industries including manufacturing, automotive, and logistics. Users highlight its flexibility, user-friendly interface, and integration capabilities with non-SAP applications. Companies employ it for data governance, financial management, process control, and enhancing customer experience. They leverage its comprehensive ERP functionalities for seamless business operations and improved information management.

Service and Support

SAP S/4HANA Cloud's customer service and support receive mixed ratings. Many find the technical support helpful and responsive, with ratings often between eight and nine out of ten. However, response times can be lengthy, taking several days. There is room for improvement, especially in addressing unresolved tickets and providing better feedback. Some users experience variability in support quality depending on the consultant's expertise, highlighting the need for faster, more knowledgeable assistance.

Deployment

Users have mixed experiences with SAP S/4HANA Cloud's initial setup. Many find the setup challenging and complex, requiring specialists, varying by company size and data complexity. Preparation is crucial for smoother deployment. Timeframes range from weeks to years based on customization needs. While some report a straightforward process, others emphasize the intricacy depending on existing systems and organizational structures. SAP's support and methodologies, such as RISE with HANA, can ease the setup process.

Scalability

SAP S/4HANA Cloud demonstrates strong scalability, suitable for enterprises with numerous users globally. While some suggest improvements are necessary, many rate its scalability highly, highlighting its ability to expand with organizational needs and easy integration of new functionalities. Users appreciate its flexible deployment options and cloud-based scalability. Despite concerns about potential cost increases with additional features, SAP S/4HANA Cloud consistently supports large-scale operations efficiently, making it favored by businesses of varying sizes.

Stability

Users find SAP S/4HANA Cloud stable, with minimal bugs or crashes, leading to reliable performance. Ratings for stability frequently reach eight to ten out of ten, with a few exceptions citing connectivity issues or the need for better infrastructure. Some organizations mention the need for sufficient resources or IT expertise. Users note improved stability over time, especially with proper system configurations. While stability is generally praised, some face challenges with updates and data migrations.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our SAP S/4HANA Cloud Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

16%

Manufacturing Company

11%

Government

Construction Company

Educational Organization

Healthcare Company

Financial Services Firm

University

Energy/Utilities Company

Retailer

Comms Service Provider

Non Profit

Media Company

Real Estate/Law Firm

Insurance Company

Wholesaler/Distributor

Legal Firm

Pharma/Biotech Company

Engineering Company

Hospitality Company

Transportation Company

Outsourcing Company

Recreational Facilities/Services Company

Performing Arts

Logistics Company

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Learn more about SAP S/4HANA Cloud

SAP S/4HANA is intended to provide a digital core for an organization. It is fully architected for the most advanced in-memory platform, SAP HANA, and is designed on the most modern design principles with the SAP Fiori user experience to create a personalized and simple feel on users’ device of choice (tablet, laptop, mobile). SAP S/4HANA aims to simplify an organizations’ system landscape and reduce total cost of ownership by shrinking the data footprint while at the same time improving productivity levels in the form of higher throughput. Timelines for cloud deployments average around six months.

SAP S/4HANA is designed to drive business innovation by connecting people, devices, and business networks in real time to support the development of new business models. It will also help accelerate the adoption of, and connection to, the Internet of Things and Big Data. SAP S/4HANA can analyze big data at unprecedented speed allowing users to access real-time information from anywhere, any way they’d like and thus help managers make truly insightful decisions. The simplified data model allows customers to reimagine their IT, helping to drive lower costs and deliver IT efficiency. This, coupled with the SAP S/4HANA prediction and simulation capabilities allow it to anticipate the impact of business outcomes. By doing all the above, SAP S/4HANA aims to provide ultimate sophistication in the simplest possible manner.

To learn more about SAP S/4HANA, visit http://go.sap.com/product/enterprise-management/s4hana-erp.html

SAP S/4HANA Cloud was previously known as SAP S4HANA Cloud.