Studio Creatio Reviews

My main use case for Studio Creatio is defining values and creating automated workflows, with a focus on customization and configuration of the environment based on business needs.

A specific example of a workflow I have automated with Studio Creatio involves customer lead routing using the round-robin methodology. In this process, I create schemas in the system, then return to Studio Creatio where I build logic using workflows to select a particular agent based on reason or other criteria that the business defines. The workflow then processes, and I analyze it by checking the logs and reviewing the results.

From my experience in the banking sector, a unique challenge has been automating processes such as card processing and loan processing. I use Studio Creatio for creating those processes, linkages, and schemas, and analyzing them. Studio Creatio is where I need to manage these aspects.

The best features Studio Creatio offers are the Process Designer, process logs and analysis capabilities, and all the lookups, dropdowns, and system settings that I can configure. With the combination of these features, I can create applications independently for my business needs that may not be available within Studio Creatio by default. That is the beauty of the system.

I use the Process Designer extensively, and I would say 70% to 80% of my work is done in the Process Designer. In banking projects, if I need to consume an API, I can use the API low-code, no-code, or source code options. However, ultimately, utilizing or consuming data from the API requires the Process Designer. Additionally, if I need to automate workflows, configure automation rules for outbound communication such as emails or text messages, or send prompts or notifications based on system requirements, I use the Process Designer. The Process Designer is fundamental to nearly all my work.

Studio Creatio has impacted my organization positively overall. In one project, using Studio Creatio, I created payroll management and inventory management systems where features such as notifications, low stock alerts, assignments, and tracking were implemented using Studio Creatio. In another project involving multiple products serviced through different email channels, the system creates cases with assignment logic, all configured through Studio Creatio. In scenarios with custom-built stages or pipelines for leads and opportunities, automation rules have been configured for each customer. All of this has been achieved through Studio Creatio. Businesses see the benefit, but it depends on how they adapt and adopt the system. If they embrace it, it makes a significant difference.

Studio Creatio is hosted on Creatio's servers in my organization. I do not use a cloud provider for hosting Studio Creatio since Creatio has its own hosting infrastructure and all necessary services. I only need to purchase the license, and hosting and all services are provided by Creatio. I do not need to pay extra for AWS or other cloud providers.

Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible.

Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed.

Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.

I have been using Studio Creatio for almost six-plus years.

Studio Creatio is stable in my experience.

The scalability of Studio Creatio is great. I have seen many organizations depend on Studio Creatio and work with it for almost two to three years while continuously improving their system.

Customer support is quite good, and I would rate it 4.5 out of 5.

I have not previously used a different solution before Studio Creatio. I have worked with multiple organizations as a service provider for Creatio.

My experience with pricing, setup cost, and licensing for Studio Creatio is that it is average around the world. Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average. It is not suitable for small companies; it is designed for large companies.

I have seen a return on investment with Studio Creatio. The average ROI is around two and a half years when the first-time implementation cost is added to the platform and license costs. I have a customer from Australia who was paying around 150,000 dollars yearly on three different systems: Salesforce, Mailchimp, and Freshdesk. When I switched them to Studio Creatio, their overall cost was reduced to approximately 70,000 dollars yearly. They had a three-year commitment with a first-time implementation cost of around 30,000 dollars. In the first year alone, they saved 50,000 dollars, and moving forward, their platform expense was 210,000 dollars versus 500,000 dollars, along with other support and costs that were significant, resulting in a substantial difference.

My experience with pricing, setup cost, and licensing for Studio Creatio is that it is average around the world. Compared to the competition, Studio Creatio is still in the average line because the pricing that others offer is quite high, but Studio Creatio is average. It is not suitable for small companies; it is designed for large companies.

Before choosing Studio Creatio, my clients evaluated multiple systems including Salesforce, Zoho, Pipedrive, monday.com, HubSpot, and many others.

Regarding the features, there are both positive and negative aspects about the environment. Studio Creatio also contains some areas that could be improved. However, if I focus only on the negative aspects and do not recognize the capability of the system, then people will definitely miss out. I would suggest taking advantage of all the functionality that is available in the system. Organizations should examine the possibilities that the system can provide and attempt to utilize it to achieve the best results. This is my recommendation because utilizing what the system can do makes a substantial difference. For example, in the banking sector, I optimized a system that was processing 50 applications per day to be 100% automated, with only delivery requiring human intervention. The rest was completely automated and connected with different systems. The turnaround time for each application was around two minutes, with complete card processing ready within two minutes. Although it took time, effort, and resources, I ultimately achieved processing 500 to 600 cards per day, up from 50 to 60 applications, fully automated with minimal human intervention except when delivery was needed. The remaining human work focused on defining the process, defining tasks, and related activities. That is the beauty of Studio Creatio.

I would rate Studio Creatio an 8 on a scale of 1 to 10. My advice to others looking into using Studio Creatio is to try it, learn it, and if the organization can recognize the value of it, then they can improve their organizational structure, working processes, and overall operations. Organizations should examine what Studio Creatio can offer.

For the past five years, I have been using the multiple platforms of Studio Creatio. Studio Creatio is one of them, and I have been using the enterprise grade bundle like Sales Studio Creatio, service, and marketing.

The domain that I have come across is insurance, banking, credit unions, and an education sector where they want to set up a customer-centric platform and enable a close relationship with ongoing customers to retain them. We have to collect all their data and segregate it in a specific format in a dashboard or report generating view. With multiple integrations, which gets into the technical side, the space where I use Studio Creatio predominantly is to set up a customer-centric platform to arrive at a decision based on data.

Studio Creatio is a low-code platform through which we can implement the CRM landscape into any business domain.

Multiple categories of license procurement are available. If you are an enterprise or basic plan, or if it falls under a premium subscription, the SLA time varies. The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request.

The scalability of Studio Creatio is commendable, and I would rate it eight out of 10. It supports all the horizontal and vertical scaling needs, with the ability to support from a minimum of 10 users to thousands of users without any lag in response.

The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application. It is an ecosystem or environment within which a user, developer, or implementation partner has to develop process automation. It is not a drag-and-drop tool to create an application. It is a workflow automation process and enterprise-grade application where an understanding of the platform is essential to use Studio Creatio.

It is not an absolute no-code solution. There are some areas with no-code flexibilities, but for specific business use cases or workflows, an understanding of the Studio Creatio ecosystem and .NET technologies is essential.

For the past five years.

The lower environment like dev environment or pre-prod environment tends to crash, though it is not usual. Whenever the site goes down, it is due to AWS or Azure service provider issues or errors from the developer side. Site crashing does not usually happen with Studio Creatio. It is quite stable, clean, and a steady platform.

The customer support is quite helpful and the turnaround time is within 24 hours to 48 hours based on the priority of the request. Most of the time, I end up getting an appropriate resolution from the customer support.

Positive

There are different types of installation and deployment available. Studio Creatio offers cloud hosting services which happens within a couple of hours or even a few minutes. If you go with the on-premises setup, it can be done within a maximum of an hour. It is an easy setup process.

While implementing a CRM solution for education industries, instead of Studio Creatio, we picked another tool called Merito. It offered a seamless admission or student onboarding, which enrolls the students and completes the payment, with a default payment gateway integration system. Instead of Studio Creatio, we picked the Merito platform specifically for an admission process and child enrollment process.

I am starting in a new organization by next week.

If it is feasible, at a later point in time, it can be made public, and for now, it can be anonymous.

The development team takes care of the maintenance if it is on-premises. They need to look after resource availability, servers allocated, and network security, which is typically an infrastructure and security maintenance factor. If the client opts for Studio Creatio's cloud solution, everything is managed by the product team, including maintenance, upgrading product versions, and installing patches.

The lower environment like dev or pre-prod environments tend to crash, but it is not usual and happens due to service provider issues like AWS or Azure going down or errors from the developer side.

I give customer support a rating of seven. I almost always end up getting results, but when implementing complex functionalities, the support ticket shifts to another mechanism involving advisory hours, which require additional payment on top of the subscription.

I give this product an overall rating of 7.

My main use case for Studio Creatio is to check the dashboard for ticketing stores, and my primary focus is support tickets for repair.

For support tickets, I use Studio Creatio by dividing everybody into categories, for instance, Ops Support, and I was Repair Support, so I would get an email notification, go to the repair section of Studio Creatio, reply, and put it in waiting for response or anything along those lines. It is just typical ticketing.

That was my personal main use case, but I know others in the company got much more into the details in other parts of it.

The best features Studio Creatio offers include the ability to see all of the tickets that are opened, closed, waiting, and everything along those lines, and I appreciate knowing that I have a clean box so I do not have to worry about tickets.

Having a clean box and being able to see all ticket statuses helps me in my daily work by letting me know that I have some free time to focus on my other tasks rather than worrying about support tickets at the moment.

Studio Creatio has positively impacted my organization by making everybody a little more productive in comparison to Zendesk that we did use. We were not a big fan of that, so we switched, and the whole dashboard and everything is nice for everybody to see.

Personally, as someone who would reply to repair tickets, I did not notice significant improvements. It was just a little bit easier to keep track of, but I know for stores and everything, they loved seeing their numbers, they loved seeing where they were on the map, they wanted to see their standings and their numbers.

Studio Creatio can be improved by sending reminders to the people who were sending in the tickets because sometimes the waiting for response just sits in limbo for a while, and that could be a bit annoying.

As far as changes, it would be nice to be able to use my own email rather than the company email, especially since when you are on LinkedIn, it is possible you may be looking for a job and have experience using something like Studio Creatio.

I have been using Studio Creatio for about a year, maybe two.

I think Studio Creatio is actually pretty good in terms of stability.

I think Studio Creatio is actually pretty good in terms of scalability.

Studio Creatio has positively impacted my organization by making everybody a little more productive in comparison to Zendesk that we did use. We were not a big fan of that, so we switched, and the whole dashboard and everything is nice for everybody to see.

I do not have any specific metrics to share about a return on investment, such as fewer employees needed or time saved, at this time.

It could be overwhelming at first, but do not worry, you will get used to it very quickly.

Here is a quick haiku: Tickets tracked with ease, clean dashboard brings clarity, better than Zendesk.

I would rate this product an eight out of ten.

I have been using Studio Creatio for about two years. My main use case for Studio Creatio is sales enablement and workforce real-time monitoring for the customer contact center.

The sales enablement use of Studio Creatio is basically to understand what the leads are coming in and then reassign them to the respective relationship managers automatically and sometimes manually. In terms of real-time monitoring, I created dashboards using Studio Creatio where I was able to have real-time monitoring for about 22 agents, including who is online, who is away, understanding the volume, as well as the AHT and all the SLAs.

Other than the average handle time that was not configured on Studio Creatio, the rest of the features were very helpful. Though sometimes it used to lag, the development team would help link with the product manager and sort it out.

I loved the dashboard creativity of Studio Creatio. It was simple to use, not so many features in calibration and all configuration. Adding, removing, and creating features was straightforward. System management information was also easier to access. It could take a lot of people and it is improvised and updated.

I find myself using dashboard creation the most because it gives me an analysis of the total number of people I am managing at the same time and it gives me a summary and analysis which is simplified and easier to present to the stakeholders.

Studio Creatio has positively impacted my organization because instead of using so many systems to do their work and to perform one duty as tools, it moved all the performance under one tool. Everyone is using Studio Creatio instead of using other ticketing systems, for instance. Everything is under one tool, which is Studio Creatio.

It improved agent productivity and also saved time, for instance, for regional or relationship managers. Instead of going to make a call separately, it was integrated and you would see when they are making a call. At the end of the call, they will get a ticket. Once they go online on Studio Creatio, they are able to make a call from the Studio Creatio display instead of going to make a call separately.

Specifically speaking, other than checking on the metrics for the contact center and ensuring that they are all aligned, you could have a workforce management tool under Studio Creatio that can be used for scheduling to make it easier instead of using different tools where agents can see their schedules and see their breaks.

I give it a seven because I still believe it is a work in progress, depending on how you are going to tailor-make it towards a certain client or business. There are still a lot of amendments that require to be done through the Studio Creatio team.

The review of Studio Creatio's AI capabilities is great. It is able to respond on time, assist, and make work easy, especially for agents. However, the one that was lacking in my case was the translation. It had to be improvised. They open another window to do the translation of language from one to translate to English. If this can also be added and considered, it will be perfect.

The accuracy and reliability of output from Studio Creatio are perfect, apart from those few that I have mentioned that should be probably considered.

It would take some time because of lagging. Everybody would have to stop doing it and maybe do it when everybody has finished their work, probably at night shift if everybody is in day shift or after business hours. That needs to be worked on.

I have been working in my current field for four years.

Studio Creatio is stable.

There are no scalability issues.

The customer support of Studio Creatio is perfect. As I mentioned, I was managing under 22 agents through Studio Creatio, and it was great, other than sometimes some faults due to lagging.

There was a previous tool that we were using, but everything was different. The CRM was different. The communication channel or the tool was different. The ticketing system was different. The switching was to bring everything centralized under Studio Creatio.

The experience with pricing, setup cost, and licensing was that licenses were very limited. To request another license would cost the organization extra. I thought it would have been probably made based on the vendor that you are customizing. The licensing should consider the price as well. To be honest, it was fair based on other platforms.

For my experience in Studio Creatio, I appreciate the opportunity to give this review. I would appreciate it if you could continue improvising the CRM for Studio Creatio as well. It is very helpful, and it can really manage a lot of people with less. Its operating system is quick.

Studio Creatio is a very useful, efficient, and cost-saving product. I would encourage others to use it if they want all items under one central location or all communication tools for the customer contact center under one place. Studio Creatio is the place to be. I would give this product a rating of seven out of ten.

Studio Creatio is used in my company for loan origination. We have a loan workflow where customers apply for loans in our bank branches, and bank users fill out forms for each customer. The loan is then approved or denied by various departments, such as the loan department and the risk department, and this process continues until the loan is disbursed. My team, as a support team, is responsible for maintaining this workflow and for adding features or providing everything that is customizable for the users and for the business team.

Studio Creatio offers several valuable features, including easy customization through courses available on Creatio Learning, built-in AI capabilities, user-friendly design, and a well-designed user interface.

The customization aspect is particularly important to my team, as we handle every customization for the business team. Customization is straightforward through the no-coding platform built into Studio Creatio, where new features or workflows can be added through drag-and-drop functionality or parameterization, requiring no code at all.

We switched from Oracle Flexcube Banking Origination to Studio Creatio, and this transition was made possible only through Studio Creatio's workflows and process-building systems. Studio Creatio is more cost-effective compared to Oracle Flexcube, offers much better workflows, is significantly more user-friendly, and is much easier to maintain. We were able to build the entire process from scratch in approximately six months until production, and we have been using Studio Creatio for loan origination since that time.

Studio Creatio could be improved by enhancing the lessons and courses, as they are quite basic. The support team needs to handle some tasks before users begin the courses, but regarding the application itself, it performs well compared to the systems we used previously.

I have been using Studio Creatio for one year.

We switched from Oracle Flexcube Banking Origination to Studio Creatio, and this transition was made possible only through Studio Creatio's workflows and process building systems.

I cannot provide specific details regarding pricing or cost, as this is not my responsibility. However, I can confirm that it is significantly more cost-effective than Oracle Banking Origination, which we used for approximately five years. That system experienced constant problems, errors, and bugs that required fixing, which consumed considerable time and effort from team members. Studio Creatio is much simpler in comparison.

Before choosing Studio Creatio, organizations need to have a structured workflow of their requirements. If they determine that they need logic and AI capabilities, they should consider another platform. However, if they have a structured workflow and clearly understand what they are asking for or what they are doing, Studio Creatio is a solid choice.

For fixed processes, I would rate Studio Creatio a nine out of ten. However, for processes that require logical thinking and are highly complex with less structured flows, I would rate it a six out of ten. I chose nine out of ten for fixed processes and six out of ten for more complex, less structured processes because Studio Creatio does not excel at logical thinking, which is the key difference. The AI bot or agent in Studio Creatio is not as capable as larger competitors we use, such as cloud code or ChatGPT. My overall rating for Studio Creatio is seven out of ten.

My main use case for Studio Creatio during those six months was campaign building and campaign data segmentation.

To produce email campaigns in order to go out to certain segmentations of customers that we needed to change their behavior with is a specific example of how I used Studio Creatio for campaign building and data segmentation.

To enhance automations in order to acquire customer portal registrations is another aspect of my main use case with Studio Creatio.

In my experience, the best features Studio Creatio offers include the drag and drop email build feature and an intuitive user interface for customer segmentation that is quite simple and does not require using SQL code.

When I mention the intuitive customer segmentation, it feels simple and easy to use because it always states where you are, what file you're in, and what action you're in, intuitively indicating whether you want to carry on. I know other systems where you've had to add that into a node and then have rules coming off that, so in that sense, it was better than that.

I particularly enjoyed the drag and drop email campaign build feature because you could tailor the modules to what you needed.

As a former user, Studio Creatio positively impacted my organization in terms of customer engagement; the actual system was great, but given that sometimes the actual data within a company isn't as joined up as it could be, I cannot fault it. I appreciated the flexibility of data manipulation that it could offer in terms of exclusions and inclusions and also real-time reporting that could be seen thereafter.

Bearing in mind I cannot fault Studio Creatio too much because I only used it for six months, I would have loved better dashboards for email campaigns, which are things that Studio Creatio already has, but perhaps in my organization we just needed that one-to-one help.

I would have appreciated some kind of directory or search system where you can see new initiatives that are happening and active on your package. For example, if you're able to do pop-ups or dynamic personalization, instead of being able to search for that, having an academy type or lookup could be helpful.

I used Studio Creatio for six months in a former role, so I'm not a current user; I'm a former user.

In my experience, Studio Creatio is stable as I did not encounter any downtime or major bugs.

Studio Creatio's scalability is good; I found it could handle larger campaigns or increased user demand. The campaigns I sent were relatively low impact in terms of numbers, with the maximum each campaign being around one hundred fifty thousand, so I cannot comment on huge campaign demand.

I did reach out for customer support; most of the time they were able to solve the problem. Some of the time it did take a little while for them to know the solution and work it out.

I would rate the customer support for Studio Creatio a five out of ten.

Studio Creatio's journey builder was great. The rating could have been higher if I had learned more about the tool and knew everything there was to know.

I chose a rating of seven point five out of ten because I believe it was a seamless process to segment data, to go in and look at campaigns, to build campaigns, and to find them, as well as to plug in data into campaigns. Studio Creatio has a good user interface.

The real-time reporting helped me look at results as soon as a campaign was sent, and it helped me feedback to stakeholders on the results of what was happening as it was happening.

My advice to others looking into using Studio Creatio is to utilize all of the features. In my time of using it, I don't think I utilized all of the features, and from what I know, there are some great features for Studio Creatio that feed in from a campaign perspective, a sales perspective, or a customer services perspective, which I believe is excellent. I would give Studio Creatio a seven point five out of ten.

My main use case for Studio Creatio is to use the create lead functionality, contacts, and products. I also use Studio Creatio for the configuration of lead, sale case, and other forms.

The best feature Studio Creatio offers is its no-code functionality. Many features can be completed without any code writing and API configuration.

We make configuration in Studio Creatio almost entirely without coding. However, if we need to hard code something, we can implement new back-end functionality on Node.js or Python.

Any useful feature in Studio Creatio, such as business process management, is very comfortable to configure as a BPMS. I appreciate this functionality.

Studio Creatio helps improve client interactions by allowing you to create a lead, track all steps of this lead, and improve communication with the client when you are watching the statistics of the lead and using information about it.

Studio Creatio can be improved through better integration with Event Hub or other integrations, such as native integration or API integration without coding.

I would prefer to improve some integrations in Studio Creatio, specifically by adding a few more blocks in business process to improve functionality with integrations with native API without any coding.

I have been using Studio Creatio for about ten months, perhaps about one year.

Studio Creatio is very stable in my experience. It is working perfectly.

Studio Creatio has very good scalability with no problems. You can add any resources for your needs.

My experience with customer support in Studio Creatio is great. We have a manager, and we can ask anything we need, and they are involved in our questions.

Our company used a different solution before Studio Creatio, but I was not a user of this solution or an administrator.

Based on my experience, the company's pricing, setup cost, and licensing are somewhat high.

I am not certain about the positive impact of Studio Creatio on our organization, but I am confident that after a fully configured system, we can improve client outcomes.

On a scale of one to ten, I would rate Studio Creatio about seven or eight. I chose seven or eight because I appreciate this studio. I appreciate the functionality and enjoy using it, but some integrations are absent. As I mentioned, if I could choose something to improve, I would implement some new features, and then it would be a ten.

Regarding Studio Creatio's AI capabilities, I think its governance and security are very secure because it uses only your LLM model. It uses only your data without any outside data posting or similar activities. It is not learning models on or using LLMs on your data; it is only using your data inside your company.

As for Studio Creatio's AI capabilities, I think the accuracy and reliability of its output are excellent. You can configure all you need about output as you wish.

I would advise others looking into using Studio Creatio.

I believe my company has a business relationship with this vendor other than being a customer, and I believe we are partners.

I gave Studio Creatio an overall rating of eight out of ten.

My main use case for Studio Creatio involves sales and demos.

The best features Studio Creatio offers, in my opinion, are its flexibility and configuration, and its ease of use is really good. Those are the two big things I would say.

Studio Creatio is flexible and easy to use because I have no technical background and I have been able to configure some pretty medium complexity workflows without the need for coding for lead and opportunity management, so that is pretty interesting and cool.

Integrations, from my consultant's perspective, are relatively simple to create compared to other platforms, and I am able to build out some pretty detailed reports on my own without the need for developers.

Studio Creatio has positively impacted our organization by helping us gather very rich client satisfaction scores as a result of implementing it for our customer service team.

I measure those client satisfaction scores through surveys, and I have noticed improvements in those scores after using Studio Creatio.

Studio Creatio can be improved because they oversell its AI capabilities out of the box, and there are lots of configurations that need to happen; it is not readily available to use just with one click, as configurations and training must occur before it yields management results.

The reason I give it an eight is that, again, back to what I spoke to on the AI features, they are not very plug and play and are oversold as out-of-the-box capabilities that require pretty advanced training before they yield results; once they are set up, however, they are very powerful tools.

Regarding Studio Creatio's AI capabilities, I think its governance and security are good.

Regarding Studio Creatio's AI capabilities, I think its accuracy and reliability of output are very strong once it is trained, although it requires training to get there.

I have been using Studio Creatio for one year.

Studio Creatio is stable.

Studio Creatio's scalability is very strong.

The customer support needs mass improvement.

I would rate the customer support a one for the free version, three for standard support, and six for premium support.

I did not previously use a different solution, as we had no solution in place.

My experience with pricing, setup cost, and licensing is good; my own organization has very preferred pricing with Creatio, so my experience is a lot different than the typical buyer.

I did not use an implementation team.

There have definitely been mass improvements, but I cannot speak to exact metrics regarding return on investment.

My experience with pricing, setup cost, and licensing is good; my own organization has very preferred pricing with Creatio, so my experience is a lot different than the typical buyer.

Before choosing Studio Creatio, I evaluated Salesforce and HubSpot as other options.

Studio Creatio is a CRM product with offerings for service management, marketing, and sales management, along with some GenAI offerings.

It is a low-code/no-code platform that makes it very easy to customize and prepare workflows or dashboards in any way you see fit, allowing you to create anything you need.

Studio Creatio has a drag-and-drop interface that makes development very easy. It is a very easy tool to integrate and works on many databases, making integration straightforward as well.

My primary work involved developing workflows, developing customized dashboards, and integrating the platform with other platforms rather than working on process modeling.

Doing this work through Studio Creatio was relatively easy and fairly important.

The capabilities offered are as per industry standard and comparable to peers such as Zendesk.

Studio Creatio offers sufficient capabilities. We cannot expect Studio Creatio to scale up to the level of Salesforce because Salesforce is a much more premium product. However, Studio Creatio offers more customization.

Studio Creatio is somewhat better capable than Salesforce if you want to use CRM for service management, such as customer retaining. My understanding and feedback from customers also support this view regarding the service management aspect of Studio Creatio, which is at par or better than Salesforce.

If you actually want to spend on service management, you would rather choose a service management-focused CRM such as Zendesk. Zendesk excels in service management compared to Salesforce as well.

Studio Creatio is for customers who do not have the budget of Salesforce or Zendesk and have a very fast turnaround time. You can plug in Studio Creatio there and quickly develop and deliver on short iterations however customers require.

The problem with generative AI is that everyone is experiencing a loss of identity. A tool such as Studio Creatio, which heavily marketed itself as a low-code/no-code platform, now has Claude Anthropic offerings to compete with, and there is a possibility that it can lose its identity.

There is a possibility that a random developer can use a platform such as Claude to completely develop something that Studio Creatio was offering. My personal opinion is that the low-code/no-code capabilities are at a threat. If you see their marketing, they position themselves as a low-code/no-code offering. They are a CRM, but their low-code/no-code offering is their selling point. If I can customize and build that using other generative AI products, then Studio Creatio will be at a loss. However, Studio Creatio would still be cheaper, and they have a community of developers on whom you can fall back.

For analytics, they have standard dashboard capabilities. However, they are not a BI platform, nor do they position themselves as a competitor of Tableau. Tableau is a visual analytics platform that was acquired by Salesforce to show their dashboards. Studio Creatio would not be able to compete at that level. They have their own set of bespoke dashboards, and you can customize dashboards to your liking. Of course, you can have live offerings as well. However, there is nothing remarkable about it. If you really want a BI-capable tool, it is better to acquire licenses of such products. They do not have anything remarkable to offer apart from what they have and their customization abilities.

I have been using the solution for more than one year.

I moved into a different role, so I am not currently working with Studio Creatio.

I have shifted to Anthropic-based solutions.

Standard offerings are of course present and are as per industry standard. I would rate this review a 10.

My main use case for Studio Creatio is that we use it as the CRM platform to open the client's account for the banking side, meaning the personal accounts and company accounts for clients.

When a new client comes in, Studio Creatio is used as a backend system where the customer support checks the information and opens the client's account, but most of the process is made automatically by Studio Creatio with the help of our developers.

In my opinion, the best feature Studio Creatio offers is the low-code platform, where you can develop workflows for processes based on low-code technology.

Studio Creatio has positively impacted my organization mostly by speeding up the process at which clients can open an account, and we tried to shorten the time on an automatic flow to make it easier and reduce the time needed to open the account and ensure the entire workflow functions optimally.

I have been using Studio Creatio for almost six or seven months.

Regarding its stability, I see Studio Creatio as pretty stable.

I have not noticed any issues with scalability when expanding or adding more users to Studio Creatio.

Customer service rating: 3

I find the low-code platform very nice and easy to connect the processes based on some schema details compared to other tools I have used, as you can actually add parameters and use it for the process you want to know, but you need to know exactly which field you can use to create this workflow and check on the backend system.

My advice for others looking into using Studio Creatio is to explore because there are many options available. You should try to explore to find the best solution that Studio Creatio offers, and you just need to explore because there are many capabilities and features that can actually make your work easier with the product you want to develop, whether it is a CRM for customer support or marketing.

I chose a rating of seven because Studio Creatio is a multi-platform solution and you have many possibilities to meet customer needs for marketing and legal purposes across all platforms.