Service and Support
Symantec Endpoint Encryption's customer service experiences vary. Some entities find technical support responsive and effective, while others report slow response times and challenges during transitions. In certain regions, language barriers can complicate communication. Many have never engaged support due to lack of issues, while a few have faced delays in ticket resolution. Overall, satisfaction ranges from high to significant disappointment, with ratings varying broadly, reflecting diverse experiences across different users and locations.
Deployment
Many found Symantec Endpoint Encryption's initial setup straightforward, while others experienced complexity. Complexity arose from deploying on-premises, integrating with existing systems, or creating profiles. Deployment times varied, influenced by hardware and customer configurations. Some users with experience found it intuitive, whereas others required external support or consultants for successful implementation. Symantec Endpoint Encryption's setup involved varying durations, from minutes to days, depending on scope and resources available.
Scalability
Symantec Endpoint Encryption is suitable for organizations of various sizes without significant issues related to scaling. Companies have seamlessly implemented it across thousands of endpoints, and several have successfully expanded usage in large multi-location setups. Effective integration with existing infrastructure has facilitated its scalability. Although some cited isolated compatibility challenges, users generally find it scalable, with many rating it highly for extending coverage efficiently across extensive user bases.
Stability
Symantec Endpoint Encryption is generally stable and reliable according to multiple experiences. Some note its excellent performance without crashes, bugs, or freezes. However, a few mentions of issues such as disk encryption delays and challenges with Microsoft updates exist. Occasional disconnection from management servers requires manual intervention. The endpoint's stability often rates between eight and ten out of ten, indicating a mostly positive reception with room for improvement in certain areas.