Tines Reviews

Name: Tines
Brand: Tines
Rating: 4.5 (4 reviews)

Vendor: Tines

4.5 out of 5

4 reviews
100% willing to recommend

What is Tines?

Tines automates manual security tasks, incident response workflows, and tool orchestration, enhancing efficiency by reducing repetitive processes and improving response times.

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Buyer's Guide

Vulnerability Management

December 2024

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Helped 830,824 peers since 2012

Featured reviews

VikramSingh8

Security Delivery Manager at Accenture

Reporting and dashboards could be more advanced for deeper analysis. Tines has its own dashboard, which displays information like how many stories have been created and how many automations have taken place. However, the reporting and dashboard are not advanced; they are quite basic, with fewer customizable options. The look and feel of the dashboard could be enhanced. Another area for improvement is in terms of documentation, as every tool and company has its own knowledge base.

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Del Tice

Security Analyst II / SOAR Engineer at a logistics company with 10,001+ employees

Support is pretty top-notch. If they identify an issue, they notify their customers. For instance, they monitor the tenants, and if a problem occurs, they send an email to inform you. They provide a lot of their support through Slack channels. Each customer has a dedicated channel where you can post questions or mention issues you’re facing. You’ll usually receive a response quickly. Recently, they’ve integrated AI into this process, so you often get useful suggestions within a minute. If needed, you can also request a human to take a look. Their response time is generally quick, although it might be slower at night since they aren’t available 24/7.

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Pranay Gurrapu

Cyber Security Engineer at News Corp

Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool. For example, when you click on a feature, it could show a video link explaining how to use it. That feature could be added in the future. So, I'd like to see more documentation on how to use Tines.

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Tines mindshare

Product category:

As of January 2025, the mindshare of Tines in the Vulnerability Management category stands at 0.1%, up from 0.0% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Vulnerability Management

Key learnings from peers

Last updated Jan 6, 2025

Valuable Features

Tines excels in no-code automation, enabling users to automate tasks without coding expertise. Its vendor-neutral, low-code setup supports API integration and streamlines security operations through seamless tool compatibility. Users appreciate the detailed documentation and live chat support for assistance. Automation in Tines encompasses script scheduling, incident creation, IOC enrichment, blocking, and containment, significantly reducing manual efforts. The ease of integration and excellent customer support are highly valued for optimizing processes efficiently.

"The best advantage is the no-code automation, excellent customer support services, and ease of integration with other tools."
"One of the most valuable features is that it’s a low-code solution."
"The best thing is that it's no code, so it doesn't require coding knowledge."

Room for Improvement

Tines could benefit from additional features and demonstrations, such as video guides for tool usage and improved documentation. Users find the AI implementation isolated and clunky, often preferring manual methods. The reporting and dashboards are considered basic and lack customization options, with a need for visual enhancements. Improving these areas may offer a more comprehensive experience for users, addressing both functionality and ease of understanding.

"Reporting and dashboards could be more advanced for deeper analysis."
"They started implementing some AI, and their AI is isolated."
"Maybe Tines can add more features and demonstrations, like videos on how to use the features within the tool."

ROI

Users reported significant time savings and improved operational efficiencies with Tines, leading to higher ROI. Automation of repetitive tasks reduced human error, freeing up team members for strategic activities. Companies saw quicker incident response times, resulting in lower downtime and associated costs. Enhanced overall workflow efficiency contributed positively to financial returns. The cost-effectiveness and functionality of Tines were highly valued, making it a worthwhile investment.

Pricing

Tines offers flexible pricing, with options for small to large enterprises. Pricing is based on the number of automated actions and users. Users mention that while the initial cost is competitive, additional charges may apply for premium support and custom integrations. Enterprises find value in the scalable model, allowing them to start small and expand as needed.

Popular Use Cases

Organizations primarily use Tines for automating security operations. Security operation centers utilize it for alert detection, managed detection, and response efforts. It's employed to automate tasks like handling phishing emails, ticket creation, IOC investigations, and ticket assignments. Service-based companies, represented by Vikram, implement Tines services to manage client needs effectively. Users appreciate its role in enhancing efficiency in enterprise security through process automation and task management.

Service and Support

Tines offers efficient customer service with rapid assignment of engineers and timely responses through live chat and Slack channels. They quickly resolve issues and communicate with users about identified problems. Although support hours aren't 24/7, their integration of AI provides fast suggestions. Users appreciate the proactive communication, though they might need additional assistance if answers are unclear. The responsiveness and dedication to solving bugs demonstrate strong support capabilities.

Deployment

Users find Tines's initial setup straightforward and efficient. They appreciate the intuitive design, which facilitates quick deployment without extensive technical expertise. Documentation and support resources provide clear guidance, enhancing user confidence during setup. The process allows integration with existing systems seamlessly, enabling users to automate tasks promptly. Users value the ease of configuration, which significantly reduces the time required to operationalize automation workflows. The overall experience reflects simplicity and user-friendliness.

Scalability

Tines demonstrates impressive scalability, efficiently catering to different teams, including those managing cloud platforms and security. Users reported no performance issues when adding stories or handling tasks. The system handles multiple users accessing and performing automation tasks adeptly. It is scalable and adaptable, supporting teams from various locations securely and effectively with necessary user configurations, permissions, and multi-factor authentication.

Stability

Users find Tines reliable with minimal downtime. They appreciate its consistent performance and its ability to handle automated workflows effectively. Users note its robust infrastructure, which leads to high availability and dependability. Tines demonstrates strong operational stability, providing consistent results in diverse settings without frequent issues. Additionally, users mention smooth integrations with other tools, contributing to a stable experience. Tines maintains efficiency even under substantial workloads.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Top industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

13%

Government

Manufacturing Company

Educational Organization

Insurance Company

Construction Company

Energy/Utilities Company

Healthcare Company

Retailer

Comms Service Provider

University

Hospitality Company

Outsourcing Company

Recreational Facilities/Services Company

Legal Firm

Media Company

Non Profit

Real Estate/Law Firm

Performing Arts

Wholesaler/Distributor

Logistics Company

Consumer Goods Company

Aerospace/Defense Firm

Engineering Company

Pharma/Biotech Company

Learn more about Tines

Users leverage Tines to automate complex security and incident response operations, integrating seamlessly with other platforms to streamline tasks. Its no-code automation capabilities and strong security features are particularly valued. While it enhances operational efficiency, users suggest improvements in customer support, documentation, and additional integration capabilities to overcome learning curve challenges. Some mention occasional latency issues and seek more customization, training resources, and clearer pricing structures. Enhanced scalability and detailed error logs are desired for smoother troubleshooting.

What are Tines' most important features?

Ease of Use: Intuitive workflows facilitate adoption without requiring coding knowledge.
Robust Integration: Supports integration with other platforms, boosting operational efficiency.
Security Features: Strong security measures ensure safe automation.
Detailed Documentation: Comprehensive guidelines help users adopt and operate effectively.

What benefits and ROI should users look for?

Increased Efficiency: Automates repetitive tasks, freeing up time for other activities.
Improved Response Times: Speeds up incident response workflows, minimizing downtime.
Simplified Operations: Streamlines complex processes without code, reducing operational overhead.
Enhanced Security: Maintains robust security while automating workflows.

In specific industries, Tines is implemented to automate security operations in sectors like finance, healthcare, and technology, where rapid incident response and integration with other platforms are crucial. Automating complex workflows without code is particularly beneficial in these fast-paced environments.