Valuable features of TOPdesk include SSP, change template, incident management, reservation management, reporting module, ITSM approach, call module, service level management, asset management, ease of use, and ticketing feature. Users benefit from the change management feature, which supports complex workflows. Feedback from a suggestion forum influences feature updates. Comprehensive reports and ease of booking assets are frequently highlighted. Proper implementation ensures optimal functionality and usability for organizations.
- "The most valuable feature of the solution is the ticketing feature."
- "The most valuable feature of TOPdesk is the reports."
- "It is an easy-to-use solution."
TOPdesk experiences issues with repetitive card creation and reporting limitations. Users find that TOPdesk's modularity complicates reporting and change management. It lacks comprehensive integration and features found in competitors, particularly in artificial intelligence. Users request better integration with other platforms, like Teams, and enhanced user-friendliness. The reporting feature is inadequate, not real-time, and often inaccurate. Users face challenges managing projects and making necessary changes, struggling with metadata storage and technical constraints compared to other market offerings.
- "The solution should be made more user-friendly."
- "If I open a ticket on the infrastructure team, I can't move it to the financial team for them to manage the ticket."
- "It is time-consuming to add new users."
