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Trend Micro ScanMail Reviews

Vendor: Trend Micro
3.3 out of 5
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What is Trend Micro ScanMail?

More than 90 percent of targeted attacks begin with a spear phishing email, which means your mail server security is more important than ever. Unfortunately, most mail server security solutions, including the limited set of built-in protections in Microsoft® Exchange™ 2013 and 2016, rely on pattern file updates, which only detect traditional malware. They don’t include specific protections to detect malicious URLs or document exploits commonly used in targeted attacks or advanced persistent threats (APTs).

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Trend Micro ScanMail is the #30 ranked solution in top Anti-Malware Tools. PeerSpot users give Trend Micro ScanMail an average rating of 6.6 out of 10. Trend Micro ScanMail is most commonly compared to Microsoft Defender for Endpoint: Trend Micro ScanMail vs Microsoft Defender for Endpoint. Trend Micro ScanMail is popular among the large enterprise segment, accounting for 57% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 15% of all views.
Buyer's Guide
Anti-Malware Tools
January 2025
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Helped 839,422 peers since 2012

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Trend Micro ScanMail mindshare

As of March 2025, the mindshare of Trend Micro ScanMail in the Anti-Malware Tools category stands at 0.8%, down from 1.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.
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Key learnings from peers

Valuable Features

Trend Micro ScanMail excels with its real-time antivirus capabilities, particularly in scanning URLs and mailbox content. Its ease of use and effective integration with mail platforms are key strengths. It consistently safeguards against malicious attachments, scripts, and URLs. Users appreciate the routine scanning of mailboxes, which ensures protection against evolving threats. High email volumes are managed effectively, and the analysis features are highly valued for maintaining email security.
  • "The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
  • "The most effective feature of ScanMail is its real-time antivirus behaviors, particularly when it scans URLs."
  • "What I like the most about Trend Micro ScanMail is its easiness."

Room for Improvement

Trend Micro ScanMail is criticized for its outdated management console and user interface, making navigation difficult. Its pricing is considered high compared to competitors, hindering sales. Customers desire enhanced integration with other security tools and better reporting capabilities. Improvements in sandboxing, email security features, and Outlook, iOS, and web browser protection are needed. Technical support response time is slow. Users seek a more cost-effective and comprehensive email and web access security solution.
  • "ScanMail needs improvement in its reporting, as it is currently weak in some areas."
  • "ScanMail needs improvement in its reporting, as it is currently weak in some areas."
  • "The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access."

Pricing

Trend Micro ScanMail's pricing is considered moderate by some users, who express the need for cost improvements. It's a yearly subscription, often seen as expensive, with sentiments that list pricing is high. Several consider the solution incomplete for web access protection, necessitating additional tools. There are mentions of losing deals due to the pricing and a preference for alternatives like CloudMail, especially from larger enterprises seeking more cost-effective solutions.
  • "It is an expensive solution. I rate the pricing a seven out of ten."
  • "It's a yearly subscription, but the price could be better."
  • "Its price is okay. It is not too high."

Popular Use Cases

Trend Micro ScanMail is primarily used for anti-spam email security and provides enhanced protection for on-premise mail servers. Users deploy ScanMail to guard emails, especially focusing on email gateways that scan traffic between internal users and the internet. Internal emails undergo regular scans to detect threats, particularly after virus definition updates. ScanMail is preferred for its effectiveness in identifying emails with potential threats and ensuring comprehensive email security within the mailbox environment.

Service and Support

Many users find Trend Micro ScanMail's customer service satisfactory, rating it eight out of ten. Some users mention the support team is effective, while others prefer handling issues independently due to the simplicity and automatic updates of Trend Micro ScanMail. However, there are suggestions for improvement in response time, with some rating the support team seven out of ten.

Deployment

Trend Micro ScanMail's initial setup is described as easy and straightforward. It typically takes a day or two for small networks, while more complex networks with over 500 users may require four to five days. Setting it up for Microsoft Exchange is simple, whereas Lotus Domino requires specific expertise. Setup can be managed by one engineer, with ScanMail integrated into existing systems, though users experienced improved efficiency by incorporating web access security elements.

Scalability

Trend Micro ScanMail is recognized for its scalability. Users express that it can be streamlined across multiple servers with centralized management. Its capacity is appreciated by those with numerous clients utilizing it. The platform's flexibility earns it ratings close to perfect for scaling purposes. Additionally, many have reported successfully accommodating multiple users without issues, though the associated licensing costs may be a consideration for expanding its deployment.

Stability

Trend Micro ScanMail is described as highly stable, achieving a nine out of ten rating. It efficiently handles large volumes of spam and emails, indicating reliability. While generally stable for email scanning tasks, security concerns arise regarding Microsoft Exchange vulnerabilities. Users emphasize there's room for improvement, especially concerning hackers exploiting web access bugs. Nonetheless, they experience minimal issues and praise its stability for managing email-related operations.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Anti-Malware Tools Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
12%
Government
11%
Manufacturing Company
8%
Comms Service Provider
6%
Retailer
5%
Non Profit
4%
Healthcare Company
3%
Insurance Company
3%
Construction Company
3%
Legal Firm
3%
Wholesaler/Distributor
3%
Educational Organization
3%
Transportation Company
3%
Outsourcing Company
2%
Energy/Utilities Company
2%
Media Company
2%
Real Estate/Law Firm
2%
Recreational Facilities/Services Company
2%
Logistics Company
1%
Performing Arts
1%
University
1%
Maritime Company
1%
Consumer Goods Company
1%
Aerospace/Defense Firm
1%
Leisure / Travel Company
1%

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Learn more about Trend Micro ScanMail

ScanMail™ Suite for Microsoft® Exchange™ stops highly targeted email attacks and spear phishing by using document exploit detection, enhanced web reputation, and sandboxing as part of a custom APT defense—protection you don’t get with other solutions. In addition, only ScanMail blocks traditional malware with email, file, and web reputation technology and correlated global threat intelligence from Trend Micro™ Smart Protection Network™ cloud-based security.

Time-saving features like central management, search and destroy, and role-based access have earned ScanMail its reputation as one of the simplest security solutions to setup and operate.

Trend Micro ScanMail was previously known as ScanMail.

Trend Micro ScanMail customers

L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy

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