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Microsoft Exchange Online Protection (EOP) vs Trend Micro ScanMail comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 3, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.6
Microsoft Exchange Online Protection boosts ROI, enhances email security, and reduces incidents, particularly effective in the US market.
No sentiment score available
 

Customer Service

Sentiment score
6.7
EOP support is effective but varies; responsiveness is appreciated, though complex issues often require premium support for resolution.
Sentiment score
8.0
Trend Micro ScanMail's support is highly rated; users appreciate its user-friendly design, reducing the need for frequent support.
 

Scalability Issues

Sentiment score
8.0
Microsoft Exchange Online Protection is scalable, with easy expansion and migration, appreciated by small to large enterprises despite minor limitations.
Sentiment score
7.5
Trend Micro ScanMail is scalable, centrally managed, and highly rated for handling increasing demands despite potential licensing costs.
 

Stability Issues

Sentiment score
8.2
Microsoft Exchange Online Protection is praised for stability, requiring proper maintenance and quick response to occasional outages.
Sentiment score
7.6
Trend Micro ScanMail effectively manages spam and email filtering, but concerns exist about Microsoft Exchange security vulnerabilities.
 

Room For Improvement

Microsoft Exchange Online Protection needs flexibility, enhanced features, better integration, and improved user experience to meet evolving security demands.
Trend Micro ScanMail requires modernization, better integration, improved security, and competitive pricing due to its outdated interface and features.
Improving the search process by allowing searches with different types of parameters and facilitating searches within emails would be advantageous.
 

Setup Cost

Microsoft Exchange Online Protection offers various pricing tiers with scalability, seen as cost-effective and secure compared to some competitors.
Trend Micro ScanMail's pricing is acceptable but may require additional security solutions, with some considering a shift to CloudMail.
 

Valuable Features

Microsoft Exchange Online Protection provides comprehensive security, seamless Office 365 integration, and user-friendly management for reliable email threat protection.
Trend Micro ScanMail is praised for its efficiency, ease of use, and robust email management capabilities for high volumes.
 

Categories and Ranking

Microsoft Exchange Online P...
Ranking in Anti-Malware Tools
9th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
36
Ranking in other categories
Email Security (4th)
Trend Micro ScanMail
Ranking in Anti-Malware Tools
27th
Average Rating
6.6
Reviews Sentiment
7.1
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Anti-Malware Tools category, the mindshare of Microsoft Exchange Online Protection (EOP) is 2.2%, down from 2.5% compared to the previous year. The mindshare of Trend Micro ScanMail is 1.1%, down from 1.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Anti-Malware Tools
 

Featured Reviews

Nur Mohammad - PeerSpot reviewer
An effective email security solution that provides DLP, Safe Attachment, and Safe Links
If you want extensive email security, you need to purchase a Plan 2 license. Plan 1 and Plan 2 are the two plans for Microsoft Exchange Online Protection. Some customers hesitate to purchase this product because it adds some costs to them, which is necessary for them. It would be helpful for customers if Plan 1 features were included with EOP. However, they still need to purchase Plan 2 for advanced security features. One of our clients recently requested to compare Zimbra's features with Microsoft Exchange Online Protection. Zimbra is open source, while Microsoft Exchange Online Protection is not. When I compare both the products, many free features are available in Zimbra because it is open-source software. It makes no sense to request Microsoft Exchange Online Protection add all the features people get on open-source software like Zimbra. Hence, I would say whatever features Microsoft Exchange Online Protection has are enough. Microsoft has a dedicated research team that should research and add new techniques like phishing and spamming solutions to the product.
ElvisHenriquez - PeerSpot reviewer
Integrates well with mail platforms, but the UI is pretty old-fashioned
ScanMail is being used to provide deeper security for on-premise mail servers. We are using its latest version It helped us in properly handling advanced security threats in the mail servers. Its integration with mail platforms is valuable. Its user interface is pretty old-fashioned, and…
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Government
9%
Financial Services Firm
9%
Manufacturing Company
7%
Computer Software Company
15%
Financial Services Firm
14%
Government
11%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Microsoft Exchange Online Protection?
The initial setup was easy. The configuration process is very straightforward.
What needs improvement with Microsoft Exchange Online Protection?
The product's end-of-life cycle could be extended. When it gets upgraded, we should receive some incentives. For example, someone who has purchased a Microsoft professional license should be able t...
What is your primary use case for Microsoft Exchange Online Protection?
The main use case is to block suspicious links in emails. However, some functionalities like SIPP attachment are not available in the basic EOP. Alos, complete phishing protection is also not avail...
What do you like most about Trend Micro ScanMail?
What I like the most about Trend Micro ScanMail is its easiness.
What is your experience regarding pricing and costs for Trend Micro ScanMail?
The pricing of the solution is fine but I'm looking for a more complete security solution. It doesn't fully protect against web access hacking, so I have to use an additional tool. Other companies ...
What needs improvement with Trend Micro ScanMail?
The weaknesses of Trend Micro ScanMail are that it doesn't fully protect ad-based web access and lacks proper security for Outlook, iOS, and web browser access. As a result, I need to use multiple ...
 

Also Known As

Microsoft EOP, MS Exchange Online Protection
ScanMail
 

Overview

 

Sample Customers

Information Not Available
L&T Chiyoda, Assaf Harofeh Medical Center, Atlanta Gastroenterology Associates, Atma Jaya Catholic University of Indonesia, Bishop Luffa School, Brooks Rehabilitation, CHR de la Citadelle, CHRU de Nancy
Find out what your peers are saying about Microsoft Exchange Online Protection (EOP) vs. Trend Micro ScanMail and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.