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Cisco Secure Email vs Microsoft Exchange Online Protection (EOP) comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.4
Microsoft Defender for Office 365 enhances security, reduces costs, integrates effectively with Microsoft tools, and boosts productivity, offering significant ROI.
Sentiment score
6.9
Cisco Secure Email effectively blocks malicious emails, provides good support, and is highly valued by users despite mixed cost-saving observations.
Sentiment score
7.6
Microsoft Exchange Online Protection boosts ROI, enhances email security, and reduces incidents, particularly effective in the US market.
It has also decreased our time to detection and response by about 15 to 20 percent.
 

Customer Service

Sentiment score
7.0
Microsoft Defender for Office 365 support is praised for responsiveness, though some users note templated responses and outdated documentation.
Sentiment score
7.3
Most users rate Cisco Secure Email's support highly for being quick and knowledgeable, despite occasional reports of slow or inadequate help.
Sentiment score
6.7
EOP support is effective but varies; responsiveness is appreciated, though complex issues often require premium support for resolution.
Customer service and support have been fantastic.
My team is able to get the help they need when necessary.
 

Scalability Issues

Sentiment score
8.1
Microsoft Defender for Office 365 is highly scalable and easily accommodates thousands of users without performance issues, simplifying growth.
Sentiment score
7.4
Cisco Secure Email is praised for its cloud-based scalability, handling high email volumes efficiently, and seamless integration across various industries.
Sentiment score
8.0
Microsoft Exchange Online Protection is scalable, with easy expansion and migration, appreciated by small to large enterprises despite minor limitations.
 

Stability Issues

Sentiment score
7.8
Microsoft Defender for Office 365 is reliable and stable, boasting 99.9% availability and prompt resolutions to minor bugs.
Sentiment score
8.1
Cisco Secure Email is reliable, stable, and handles high email volumes seamlessly, with proactive monitoring and minimal administration required.
Sentiment score
8.2
Microsoft Exchange Online Protection is praised for stability, requiring proper maintenance and quick response to occasional outages.
 

Room For Improvement

Microsoft Defender for Office 365 requires enhancements in virus blocking, phishing detection, integration, scalability, support, and pricing transparency.
Cisco Secure Email requires improvements in reporting, phishing detection, UI, documentation, integration, scalability, licensing, pricing, and database competitiveness.
Microsoft Exchange Online Protection needs flexibility, enhanced features, better integration, and improved user experience to meet evolving security demands.
I would reduce the cost.
Improving the search process by allowing searches with different types of parameters and facilitating searches within emails would be advantageous.
 

Setup Cost

Microsoft Defender for Office 365 is cost-effective for large enterprises but perceived as expensive for smaller businesses.
Cisco Secure Email's higher cost is justified by its features, support, simplified licensing, and potential cost savings from reduced breaches.
Microsoft Exchange Online Protection offers various pricing tiers with scalability, seen as cost-effective and secure compared to some competitors.
 

Valuable Features

Microsoft Defender for Office 365 provides comprehensive protection with seamless integration, simplifying security management and safeguarding remote work environments.
Cisco Secure Email offers advanced malware protection, spam prevention, phishing defense, detailed logging, and robust threat detection, ensuring comprehensive email security.
Microsoft Exchange Online Protection provides comprehensive security, seamless Office 365 integration, and user-friendly management for reliable email threat protection.
It ranks the threats and allows us to prioritize those hitting us the hardest, such as email threats.
The security features provided by Microsoft are robust.
 

Categories and Ranking

Microsoft Defender for Offi...
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Ranking in Email Security
1st
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
47
Ranking in other categories
Advanced Threat Protection (ATP) (1st), Microsoft Security Suite (10th)
Cisco Secure Email
Ranking in Email Security
3rd
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
59
Ranking in other categories
Cisco Security Portfolio (8th)
Microsoft Exchange Online P...
Ranking in Email Security
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
36
Ranking in other categories
Anti-Malware Tools (9th)
 

Mindshare comparison

As of December 2024, in the Email Security category, the mindshare of Microsoft Defender for Office 365 is 15.8%, down from 20.2% compared to the previous year. The mindshare of Cisco Secure Email is 9.4%, down from 11.7% compared to the previous year. The mindshare of Microsoft Exchange Online Protection (EOP) is 8.2%, down from 12.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Email Security
 

Featured Reviews

Jamie LeClair - PeerSpot reviewer
File-sharing options and ease of collaboration or meetings allow for quick collaborations and chats
I work in my company's IT department, so I use all of the products under Office 365 daily, including Microsoft Word, Microsoft PowerPoint, Microsoft Teams, and all the other components in the product. My company can't make it through a day or go by without using the products offered under Office 365. Some of our manufacturing workers may use Office 365 a lot less, but it is still necessary for things like Microsoft Outlook and Exchange. I found Microsoft Teams to be the most valuable feature of the solution, along with all of the products and features offered under Office 365. My organization has remote workers, and we can't run the company without meetings organized with the help of Microsoft Teams.
Kostas Karidas - PeerSpot reviewer
Helps prevent security breaches but fails to improve in the area of AI
I have not noticed any impressive advanced threat protection mechanisms in the tool. I don't know if there are any AI features in the product. I don't know if there is any other technology embedded in the solution. Cisco Secure Email successfully mitigated potential email threats. My company has seen plenty of scenarios where Cisco Secure Email successfully mitigated potential email threats, spam emails, and fraudulent domains. The product is good for dealing with spam emails, and it can take care of more than 100 spam emails per day. A huge number of spam emails are monitored with the help of Cisco Secure Email. I would not recommend the product to other businesses because you need to have some kind of expertise in configuring and knowing a bit about the tool's GUI. The tool also lacks in the area of AI mechanics. If I would like to have an overview and review another solution, I would go for another product other than Cisco Secure Email. I can definitely suggest others to look at the product and review it, but I would also recommend that they compare it with the other solutions in the market. I wouldn't prioritize Cisco Secure Email over other tools. Either the support partner of the product or I take care of the tool's maintenance phase by looking into the configurations and doing some fine-tuning. I rate the tool a seven to eight out of ten.
Nur Mohammad - PeerSpot reviewer
An effective email security solution that provides DLP, Safe Attachment, and Safe Links
If you want extensive email security, you need to purchase a Plan 2 license. Plan 1 and Plan 2 are the two plans for Microsoft Exchange Online Protection. Some customers hesitate to purchase this product because it adds some costs to them, which is necessary for them. It would be helpful for customers if Plan 1 features were included with EOP. However, they still need to purchase Plan 2 for advanced security features. One of our clients recently requested to compare Zimbra's features with Microsoft Exchange Online Protection. Zimbra is open source, while Microsoft Exchange Online Protection is not. When I compare both the products, many free features are available in Zimbra because it is open-source software. It makes no sense to request Microsoft Exchange Online Protection add all the features people get on open-source software like Zimbra. Hence, I would say whatever features Microsoft Exchange Online Protection has are enough. Microsoft has a dedicated research team that should research and add new techniques like phishing and spamming solutions to the product.
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
9%
Manufacturing Company
8%
Government
6%
Educational Organization
25%
Computer Software Company
17%
Financial Services Firm
7%
Government
5%
Computer Software Company
15%
Government
9%
Financial Services Firm
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Microsoft Defender for Office 365?
Threat Explorer is an invaluable tool for me, and it plays a crucial role in helping me discern the origins of variou...
What is your experience regarding pricing and costs for Microsoft Defender for Office 365?
The pricing is reasonable since it comes integrated with our Office 365 license.
What needs improvement with Microsoft Defender for Office 365?
Microsoft needs to broaden its global support presence by establishing teams of subject-matter experts in all regions.
What do you like most about Cisco Secure Email?
Cisco Secure Email is a budget-friendly solution.
What is your experience regarding pricing and costs for Cisco Secure Email?
The licensing is expensive and a bit complex with the new approach Cisco has taken. It is considered more complicated...
What needs improvement with Cisco Secure Email?
The primary areas for improvement are the pricing and the complexity of deployment. The pricing is considered expensi...
What do you like most about Microsoft Exchange Online Protection?
The initial setup was easy. The configuration process is very straightforward.
What needs improvement with Microsoft Exchange Online Protection?
The product's end-of-life cycle could be extended. When it gets upgraded, we should receive some incentives. For exam...
What is your primary use case for Microsoft Exchange Online Protection?
The main use case is to block suspicious links in emails. However, some functionalities like SIPP attachment are not ...
 

Also Known As

MS Defender for Office 365
Cisco Email Security, IronPort, Cisco Email Security, ESA, Email Security Appliances
Microsoft EOP, MS Exchange Online Protection
 

Overview

 

Sample Customers

Microsoft Defender for Office 365 is trusted by companies such as Ithaca College.
SUNY Old Westbury, CoxHealth, City of Fullerton, Indra
Information Not Available
Find out what your peers are saying about Cisco Secure Email vs. Microsoft Exchange Online Protection (EOP) and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.