What is our primary use case?
In this scenario of disaster recovery, we start simply with our VMs. We have just two packs of 25 VMs. We just protect just about 15 VMs.
How has it helped my organization?
Thanks to SRM, we haven't had any kind of disaster in our environment.
What is most valuable?
The disaster recovery has been good.
In the case of a disaster, the product is very simple. We have security and lower downtime.
It's very reliable. The solution is stable.
Its design is good and it does what it is intended to do.
What needs improvement?
We are limited to 50 VMs.
The main limitation is the fact we can just activate the product in a disaster scenario. Sometimes we need to activate some VMs in the backup or disaster recovery sites, even if our main site is okay. However, in our current environment, we cannot do this due to the limitations of SRM.
The back sites sometimes are very, very complicated. It is the nature of the product. Sometimes we use vMotion to achieve this kind of objective.
For how long have I used the solution?
We've used the solution for four years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches, and it doesn't crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The soluton is scalable. We are doing preparing our environment to be active site-to-site - both the production site and secondary site.
We have 900 people in total on the solution.
We're in the process of changing things now.
How are customer service and support?
Technical support is good. We've been very pleased with the responsiveness and helpfulness.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We've only used SRM. We did not use anything previously.
How was the initial setup?
More or less, due to the product itself, it's relatively easy to set up. However, in our environment, we have a VM, and that VM application is very complicated. Sometimes we have some issues in running this application on the backup site. This is not due to this SRM. Rather, it is due to our environment.
The deployment took about two years.
We have a team of four people that can handle deployment and maintenance duties. They are all specialists.
What about the implementation team?
Sometimes we talk to the local reseller of VM products. We also consult with the vendor of the hardware product. In Brazil, for the government, we have a procurement process. It is not personal. We can just publish our request for a quotation. Any local reseller or national reseller can offer their services.
What was our ROI?
We've never calculated ROI.
What's my experience with pricing, setup cost, and licensing?
We pay 400,000 Brazilian Reals for the license. There are no other fees associated with the product.
Which other solutions did I evaluate?
Most of our VMs are VMware. However, we are changing some VM products, and maybe we will use something else. We are just evaluating at this time. We haven't really seriously evaluated anything. We just update our existing license to support and update.
What other advice do I have?
We are just a customer.
I'm not sure which version of the product we're using. However, we are updating right now, in the next month.
Right now, our environment is on-prem. We want to install the hyper-converged to start moving to the cloud.
I'd advise others to maintain the solution and keep it up to date.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
*Disclosure: I am a real user, and this review is based on my own experience and opinions.
