Service and Support
Many users rate VMware Live Recovery's customer service and technical support as excellent, praising the responsiveness and expertise. However, some note variability, with experiences ranging from proficient to average. Occasional delays and issues with initial resolutions are reported. Users appreciate comprehensive documentation and the ability to solve most issues independently. While support is often satisfactory, faster response times and improved proficiency are desired. Ratings typically fall between 7 to 9 out of 10.
Deployment
Experiences with VMware Live Recovery's initial setup vary. Many find it straightforward, requiring basic knowledge and research on prerequisites. Others encounter complexities due to integration with EMC Recoverpoint, SQL settings, and multi-site deployments. Initial deployment time can range from hours to weeks, affected by environment complexity. The need for experienced staff is emphasized, especially when customizations are required or when dealing with large or multi-facility setups. Some participants highlight smooth processes, while others mention challenges.
Scalability
VMware Live Recovery is highly scalable, meeting the needs of medium to large enterprises. Users report no major issues with scaling, though some mention backward compatibility concerns and occasional setup complexities. It integrates well with existing infrastructures, scaling efficiently per license. While generally scalable, cost considerations are noted, and users highlight the ease of expanding data link capabilities. Some prefer alternative tools but acknowledge VMware's effective scalability features.
Stability
VMware Live Recovery is largely stable, though performance can vary. Many users highlight its reliable nature and effective disaster recovery capabilities. Challenges arise during configuration or upgrades, with occasional glitches requiring attention. Recent versions demonstrate improved stability with minimal downtime. Regular updates, seamless integration with hypervisor APIs, and robust architecture contribute to its reliability. Stability ratings often hover between seven and nine out of ten, indicating user satisfaction with room for improvement in updates and patch processes.