We use Vtiger for CRM work. It contains our entire customer database of all our existing customers. We have the usual details, phone numbers, and addresses, but the customized modules we've built have been specific to our industry. We've added a module for service contracts and finance options, logging if they do business finance or pay cash. We've got a module that captures all of that information. We've also added a configuration module that keeps track of clients' usernames, passwords, IP addresses, and so on.
We're going to build a module that tracks our loans and repairs so that when we have equipment coming in, and then it goes from us, maybe back to the supplier for repairs, we can track that activity so we don't lose stuff.
It has yet to improve my organization 100%. I'm still getting the salespeople to actually use the system, but it does allow them now to do data mining on our client base. Before, when we bought the company, all of that was still paper-based. We've added that information from paper into this new system, so it's been an astronomical amount of data-capturing work. And we've had to double-check, making sure we have a high level of data integrity and stuff like that.
They're only getting to it now where they're starting to realize, "If I want to know how many clients we have that have CCTV solutions living in a particular neighborhood, I can get that information." Whereas before, we knew we had the information, but we had no way of extracting it because it was all paper-based.