Service and Support
Users experience mixed support for WithSecure Elements Endpoint Protection. Support often comes from third-party service partners like in Estonia, but some are dissatisfied with this setup and express a need for more direct technical assistance from WithSecure. In regions like the Middle East, a lack of available support causes confusion. Some users feel confident managing support themselves, often handled through partners in their respective countries, such as Poland.
Deployment
Users state the setup of WithSecure Elements Endpoint Protection is straightforward and requires minimal effort. Downloading and configuring through cloud management is easy, with options for both cloud and on-premises installation. Users can manage updates manually or automatically. Installation time varies based on connection speed and if conflicting software is present. Some users feel confident completing setup quickly with detailed instructions provided, while others may take a few days depending on team size and capability.
Scalability
WithSecure Elements Endpoint Protection is scalable for various environments. Many users report ease in adding and managing licenses, accommodating both small and large groups effectively. Organizations have expanded without difficulty, handling additional licenses smoothly. Although scalability rating varies from users, most find it satisfactory. WithSecure Elements Endpoint Protection supports different computing environments, demonstrating the ability to adjust according to user needs, whether handling 250 to 50,000 devices or increasing user numbers.
Stability
WithSecure Elements Endpoint Protection is regarded as stable, with several noting minimal resource consumption unlike Kaspersky. Some experience crashes under hardware issues, but when functioning normally, stability is maintained. Stability ratings vary, with some giving low scores due to expertise gaps in the service partner team, while others report no major disruptions. Instances of excessive RAM usage are mentioned. In the cloud, it's claimed to be highly stable, reaching above 99%.