How has it helped my organization?
Wiz allows us to get a view into what's happening in our cloud environments, helping us see the gaps, how things are connected, and it aids in CVE monitoring, especially during incident response as we're able to look at what that environment or host might look like, how it connects, and how big of an issue this might be versus how small it could be, along with other indications gathered from Wiz's reporting that help us better understand what's happening and how it might have all started.
We have created a couple of custom dashboards and charts for Wiz to help keep track of specific environments. One example is when we were looking for certain types of activities; it allowed us to create a singular place to see the events in the subscriptions of interest that needed remediation, bringing it together quickly, allowing us to take action and track progress as things were fixed.
Zero Criticals is the dream for us; that's our goal, and we've made good progress, with Wiz allowing us to see everything together in an easy-to-understand way, giving us a path to have conversations with the business about what can be done from policy or user education standpoints to prevent recurring issues that need remediation, resulting in improved numbers and positively impacting our approach over time.
Wiz has enabled us to consolidate tools. Having multiple cloud providers presents challenges as each has its own versions of security products, leading to the problem of needing to monitor three different tools, which do different things. Wiz helps standardize alerting and responses while allowing us to fill in the gaps since many tools don't do CVE analysis and reporting, resulting in time savings and less effort in creating detections to fill those gaps.
Wiz helps us consolidate our alerting process. I am a strong advocate for avoiding alerts that do not add value to our environment. It's especially crucial to eliminate alerts that are single-instance or one-off occurrences. Instead, we need detections that tell a comprehensive story. Additionally, we require a way to drill down into these detections to understand them fully. Wiz has surpassed other tools across the multi-cloud landscape in alerting us to the issues that truly matter. It presents the information in a manner that allows us to address and remediate those issues effectively.
Wiz also includes excellent remediation steps within the detection, helping us understand what is happening. Our SOC team comprises individuals with varying levels of seniority and experience in the cloud, which can present challenges for skill development. Therefore, it is vital that we don’t just receive a barrage of noise in our SOC; we need information that clarifies what actually happened. Being able to communicate to the business how to resolve these issues is extremely important to us. Wiz has filled the gaps where other tools excelled in one or two areas but failed to provide a complete picture.
What is most valuable?
My favorite feature of Wiz is how it gathers information together; instead of generating a thousand independent signals, it rolls that up and shows you within that environment how all the different toxic combinations contribute to a critical alert, making it an issue worth responding to, unlike many other vendors or tools that show singular things which may appear small, but when looked at holistically, are actually part of a much bigger issue needing attention.
Wiz has significantly reduced alert fatigue in our organization. One of the key functions is that it groups together elements that can form toxic combinations. Instead of treating a policy violation and a critical CVE as separate issues that would generate two different alerts requiring two different tools, it consolidates them into a single event. This allows us to identify problems more effectively. For example, if I see a high or critical CVE alongside a policy misconfiguration tied to an account, I know I need to address both issues. This grouping enables us to take action rather than approaching it as a simple decision of whether or not to act on a single alert. Previously, I might see a policy issue and wonder if it’s significant enough to warrant attention. However, when these issues are combined, I can assess the full scope of what’s happening, allowing me to take appropriate action. I can also determine quickly whether something might be a false positive, preventing unnecessary investigations.With the critical issues we identify, we can confidently fix them and reach out to the right people without relying on a "hope" strategy or waiting for an hour of research to see if it turns into something actionable. Based on my experience with other tools, Wiz helps us bypass that frustrating process.
What needs improvement?
I believe they are on the right path. However, Wiz has a unique way of identifying issues. As part of its growth and maturity, I'm noticing that it is taking an approach where it not only detects problems but also provides solutions to fix them. This expansion into a more comprehensive ecosystem allows it to become a 360-degree product. Instead of just continuously pointing out findings and detections, it starts to integrate with existing solutions, reducing the cycle of repeated issues. We can learn from these mistakes, and ideally, they will only occur once, allowing us to address them effectively. I appreciate the continued growth in this partnership, as it aims to reduce the number of findings over time by tackling the root of the problem.
One significant area for improvement would be increasing automation. While they excel at identifying issues, we need assistance in minimizing the human hours required for tasks. Ideally, the process would become more automated, allowing us to quickly respond with steps such as: we found an issue, reached out, and fixed it immediately. In cybersecurity, if it takes several hours to address a concern and a human attacker is present, that delay can lead to severe consequences. We need more immediate measures in our response strategies.
For how long have I used the solution?
I have been using Wiz for almost two years.
What do I think about the stability of the solution?
Regarding stability, I was pleasantly surprised by the performance of this SaaS provider. We haven't encountered any outages or issues with reports not running, finishing, or data being incomplete or inaccurate.
What do I think about the scalability of the solution?
Scalability is great. We haven't faced any problems. There were no requirements like, “once you get to this point, you have to do this or that.” We were simply able to connect our accounts, and during our last round, our environment quadrupled in size. We didn’t have to make any adjustments or configuration changes; it just accommodated the growth. Even as some environments scaled back down, the service scaled back down with us, which has been a great benefit.
How are customer service and support?
Regarding technical support, we haven't needed to contact them. All the questions and issues we encountered were addressed by our account team. It was very helpful not having to open a ticket and wait for assistance; our account team was knowledgeable about the tool and could provide immediate answers. This level of support was refreshing, as we didn’t have to deal with delays or uncertainty. Overall, we were very satisfied with the support we received.
For support, I would rate them a ten out of ten. They have great documentation and excellent support from the account team, which reduces how much you have to rely on technical support. I've dealt with other tools where the account team couldn't answer any questions, and the only option was to open a ticket and wait, sometimes for a day or two, for someone to respond. However, with this service, we received answers immediately and at the level we needed. Additionally, we received plenty of training and education without having to pay for expensive classes. So, I would definitely give them a ten in that area.
How would you rate customer service and support?
How was the initial setup?
It was very easy to deploy. We were able to get everything set up quickly during a call with our Wiz account team. They walked us through the process, and once we connected the accounts, it was off and running. From that standpoint, it was great to easily tap into the different cloud providers. The experience was positive overall.
After the initial setup, the team also assisted us with health checks to ensure everything was functioning properly. They provided feedback and helped us make any necessary adjustments to permissions so that the tool would work effectively.
As for the setup time, we had a 30-minute call scheduled, and we managed to complete the setup within that timeframe. It mostly involved connecting the parent account and giving Wiz access to deploy the tool. After that, we were able to start viewing the results. So, in total, we spent about 10 to 15 minutes actually configuring it during that 30-minute window.
What's my experience with pricing, setup cost, and licensing?
I’m familiar with their pricing. I believe it aligns well with what we typically see for security tools. It’s not unreasonable or outrageous. They have a great product that works effectively and fulfills its intended purpose. I don’t think there’s anyone else out there offering the same level, scale, or efficiency. While their pricing may be a bit on the premium side, it also enables users to consolidate tools, which can offset some of those costs.
Which other solutions did I evaluate?
A significant alternative out there is AWS GuardDuty. It operates within a single scope, analyzing your logs and identifying signals of potential issues. However, this can lead to high alert fatigue because it focuses on individual events. Instead of grouping and triaging alerts, it may send you multiple separate notifications for a single host or device performing several actions.
In addition, we've utilized scanners for Common Vulnerabilities and Exposures (CVEs) like Rapid7. This tool effectively scans for CVEs, but it requires thorough configuration, continuous monitoring of output, and the creation of reports to take necessary actions. This process is not on the same level as Wiz, which consolidates all of these tools into one platform.
What other advice do I have?
We haven't used Wiz Runtime Sensor; we've seen demos and it looks really cool, but it's not something we have implemented.
I believe there isn't a perfect tool, but Wiz comes very close, continuously growing and expanding to add more value into its ecosystem, and I'm happy with it. I would rate Wiz a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?