Yammer Reviews

Enterprise users find Yammer's pricing largely reasonable due to its inclusion in Microsoft Office 365 subscriptions. Many recommend leveraging the corporate or enterprise license for full admin control. The initial setup may require dedicated resources for training and governance. Some users experienced significant price increases post-Microsoft acquisition, with initial costs as low as £0.73 per user/month, escalating to £3.00. It's essential to review MS licensing terms and consider the tool within a broader Office 365 licensing strategy.

• "I think that there is a need to make yearly payments towards the licensing costs of the solution."
• "We get it as part of our Office 365 subscriptions, so I don't think we pay any additional cost for Yammer. It's included in the Office 365 subscriptions."
• "Compared to other products like Amazon, Yammer's pricing is fine."

Organizations primarily use Yammer for internal communication and collaboration within workgroups. It serves as a platform for social networking, business-related chatting, broadcasting team ideas, and sharing announcements, pictures, and articles. Yammer acts as a corporate communications hub and an enterprise social platform. It facilitates discussion, allows feedback, and enhances office communications. Teams use it for crowdsourcing, sharing updates, and celebrating achievements. Yammer replaces other social media platforms and integrates with Microsoft tools.

Yammer customer service is described as good, though users experience language barriers and slow response times. Technical support quality varies, with some finding it responsive and helpful, while others find it less effective due to knowledge gaps and documentation complexity. Users appreciate the professionalism and support provided through Yammer groups and external networks. Many rely on internal teams, indicating mixed experiences with direct Microsoft support. Premier support and dedicated teams are noted by larger organizations.

Users found Yammer's initial setup to be generally straightforward, particularly before its integration with Office 365. Many highlighted the ease of joining by using corporate email credentials, with Microsoft handling company provisioning. Admin tasks were simple, though some encountered complexities during migration and domain synchronization. Others pointed out that training, such as the Yammer Community Manager course, enhanced the setup experience. The Office 365 integration improved consistency, while the mobile app rollout provided better access options.

Many users found Yammer scalable with no significant issues, supporting thousands to hundreds of thousands of users in various organizations. However, challenges such as onboarding, management buy-in, and integration with Microsoft Office 365 were identified. Mobile devices occasionally experienced difficulties. Successful usage often depended on user awareness and organizational adoption. Yammer’s integration with Microsoft generally enhances scalability. Active Directory registration can limit its scalability, requiring initial adjustments for optimal expansion.

Yammer shows mostly stable performance as reported by many users. Some experience minimal issues like scheduled outages or minor bugs, while others indicate no stability concerns. Occasional problems may arise from external factors such as user networks or A-B testing. Users generally rate Yammer highly for stability, with ratings ranging from seven to ten out of ten, indicating reliability in functioning without major disruptions. Microsoft management contributes positively to its stable reputation.