Compared to BeyondTrust, ARCON Privileged Access Management fails to provide its users with functionalities like managing AD Bridging and addressing the OT assets from an OT standpoint, including operational technology devices. The solution lacks to offer a governance mechanism for operational technology assets. ARCON has not addressed all of these areas where they lack, while BeyondTrust has a solution for the unaddressed issues by ARCON.
IAM Senior Specialist at a computer software company with 501-1,000 employees
A reasonably priced solution that fails to offer its users some of the advanced features offered by one of its competitors
Pros and Cons
- "The deployment process for the solution was easy...The solution's technical support team was good."
- "The solution lacks to offer a governance mechanism for operational technology assets."
What needs improvement?
For how long have I used the solution?
I have experience with ARCON products for ten years. With ARCON Privileged Access Management, I have experience of around nine months. Since I work in the pre-sales department and am not a developer, I won't be able to give you a complete or detailed insight into the solution's technical aspects. My company only recommends ARCON Privileged Access Management to potential users. We already have customers using the solution. My company has a partnership with ARCON.
What do I think about the stability of the solution?
It is a stable solution. Stability-wise, I rate the solution a seven or eight out of ten.
How are customer service and support?
The solution's technical support team was good.
Buyer's Guide
ARCON Privileged Access Management
November 2024
Learn what your peers think about ARCON Privileged Access Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
How was the initial setup?
The deployment process for the solution was easy.
What's my experience with pricing, setup cost, and licensing?
ARCON Privileged Access Management's pricing is reasonable.
What other advice do I have?
Some of our customers who use the solution are satisfied while some are not. We have also received some negative feedback from some of our customers. So, I recommend BeyondTrust over ACRON Privileged Access Management owing to its additional features and easier deployment process. BeyondTrust is also available on a hybrid cloud. However, if you compare the costs of both solutions, BeyondTrust is on the higher side. Overall, I rate the solution a seven out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head - IT Infrastructure at Honda Cars India
Simple setup, useful automatic updates, and scalable
Pros and Cons
- "The most valuable feature of ARCON Privileged Access Management is the recording of sessions. It has all the basic features we need to fulfill our use case."
- "There are some features lacking but they typically are added when the upgrades are released."
What is our primary use case?
We are using ARCON Privileged Access Management for entire data centers.
What is most valuable?
The most valuable feature of ARCON Privileged Access Management is the recording of sessions. It has all the basic features we need to fulfill our use case.
We receive automatic updates as part of our subscription.
What needs improvement?
There are some features lacking but they typically are added when the upgrades are released.
For how long have I used the solution?
I have been using ARCON Privileged Access Management for many years.
What do I think about the scalability of the solution?
We have approximately 100 people in my organization using this solution.
We have over 200 servers and storage systems using this solution. The solution is scalable.
How are customer service and support?
We use third-party support.
How was the initial setup?
The initial setup of ARCON Privileged Access Management is easy.
What's my experience with pricing, setup cost, and licensing?
We have a subscription to use this solution.
Which other solutions did I evaluate?
We did an internal evaluation of many solutions, such as CyberArk and PAM, we selected ARCON Privileged Access Management as the best for our use case.
What other advice do I have?
I rate ARCON Privileged Access Management an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
ARCON Privileged Access Management
November 2024
Learn what your peers think about ARCON Privileged Access Management. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
Cyber Security Chartered Engineer at Banglalink
Support services and ease of use need to be improved, but it's priced competitively
Pros and Cons
- "That dashboard is okay."
- "Managing users is difficult, so that is something that can be improved."
What is our primary use case?
This solution is used by system administrators that need to access critical servers. They need to log in using this product, and it then logs their activities.
What is most valuable?
The only advantage this product has over competitors is the price. It's cheaper than competing solutions.
That dashboard is okay.
The password vaulting is robust.
What needs improvement?
This product has only a basic set of features. There is nothing really special about it.
The support services need to be improved.
The interface should be easier to use. One thing that would help is better documentation.
Managing users is difficult, so that is something that can be improved.
For how long have I used the solution?
I have been working with ARCON Privileged Access Management for more than three years.
What do I think about the stability of the solution?
This product is relatively stable.
What do I think about the scalability of the solution?
This is a highly scalable solution.
This product can be good in a small enterprise but when the environment is too big, it will be difficult to implement. It is only good for banks. For certain environments, it is very bad.
How are customer service and support?
The support is very bad. This is an area that needs improvement.
Which solution did I use previously and why did I switch?
I have experience with several similar products across different organizations. These include SIEM solutions, as well as Micro Focus ArcSight and IBM QRadar.
How was the initial setup?
The initial setup is relatively easy. I would not say that it is overly easy or overly complex. However, the end-to-end implementation process is very complex. This is something that needs to be better.
What's my experience with pricing, setup cost, and licensing?
The cost of this product is very cheap, comparatively in the global market.
Indian products are cheaper than American products, and they penetrate the market easily because of the price. There are no eye-catching activities or support. Rather, the advantage they gain is because of the price.
What other advice do I have?
I would rate this solution a four out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Security Professional at a energy/utilities company with 10,001+ employees
Our administrators are more conscientious due to the recording feature
Pros and Cons
- "One important feature is the administrator access, mainly for Windows machines as well as Linux machines. It is important for us because there is accountability associated with each user ID. And the recordings are also helpful."
- "It should be browser-agnostic and, frankly, it is working well on Internet Explorer. It should work on popular browsers like Mozilla and Firefox."
- "I would like to see a "wild card" kind of a feature or something that would enable us to search the video."
- "It would be helpful to have a "Favorites" list. For example, if I have 100 servers but I only go to 10 servers frequently, a Favorites list would allow me to go through those ten servers only."
What is our primary use case?
Primary use is to control Microsoft administrators.
How has it helped my organization?
It has improved our government compliance score in terms of audits. Auditors used to ask this basic question: Who has done what? We never had an answer because everyone was logging in using a common ID.
The second improvement is the discipline that has developed in the administrators. They definitely want to do things in the right manner and nobody wants to do anything wrong because the recording is going on and everybody knows that they are being watched.
What is most valuable?
One important feature is the administrator access, mainly for Windows machines as well as Linux machines. It is important for us because there is accountability associated with each user ID.
And the recordings are also helpful.
What needs improvement?
There are a few improvements that could be made. One is that it should be browser-agnostic and, frankly, it is working well on Internet Explorer. It should work on popular browsers like Mozilla and Firefox.
Also, I would like to see a "wild card" kind of a feature or something that would enable us to search the video.
Finally, it would be helpful to have a "Favorites" list. For example, if I have 100 servers but I only go to 10 servers frequently, a Favorites list would allow me to go through those 10 servers only.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
The product is very stable. We have not faced any issues in terms of stability.
What do I think about the scalability of the solution?
The scalability depends on the internal hardware. The software can handle a number of users and a number of servers. We started with about 100 servers. Now, we are around 900 servers. We have not found any issue in terms of scalability.
How are customer service and technical support?
We can call them, submit a ticket, they can remote in. I haven't seen any issue with the technical support.
Which solution did I use previously and why did I switch?
This was the first solution we started using.
How was the initial setup?
The setup is quite simple. The only thing that is complex about the implementation is in terms of culture. Regarding the software setup, there's no problem. It's purely a standard software installation. Nothing outstanding about it.
What was our ROI?
In terms of quantity, I have not measured the ROI. But in terms of quality, I would put it more in terms of the man-hours my people wasted in complying with whatever requirements there were. With this solution, we have been able to do away with all those man-hours and do things in a very straightforward way. We look at ROI more in terms of the usability and how it makes our life simpler.
What's my experience with pricing, setup cost, and licensing?
I definitely feel the product's pricing is a good value. It is one of the best products we have.
The licensing is server-based.
Which other solutions did I evaluate?
We had choices other than Arcon and we shortlisted a few products. We had selected a Dell solution, Arcon, and one other product. Then we went to a tendering process to learn about pricing. Ultimately whoever would quote the best price would get the order.
What other advice do I have?
I would advise, during the implementation itself, in the beginning, to start with the 20 servers only. Then test it thoroughly, not as a product but, rather, the implementation methodology. What happened with us, during implementation, was that some users caused some problems. Actually, they weren't problems, rather they were more a user culture change, and how integration would happen with the SIM.
I would rate this solution at eight out of 10. It's a good product to have but it's not a 10 because most of the features don't get implemented. It would be helpful if they could arrange it so that the customer can implement features. They should conduct meetings and tell the users, as a group, about the features that should be implemented. Also, the customer's information should be available immediately to the support team so that support can be deployed immediately.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Consultant at a financial services firm with 10,001+ employees
Passwords are automatically changed within our system
Pros and Cons
- "With this log available, we can drill down to the activities performed by the people within our kiosk. There is a great feature where in the case of Unix servers, we have our own text-based logs. In the case of Window's server, we cannot create a text-based log, so our kiosk takes the screenshot or picture of the screen when I am working. It does this every three seconds."
- "The initial setup was very simple. There was only one server we had to setup. We needed to store all the passwords, and a secure database is used."
- "The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to lose to connection due to network-related issues or something similar. What we need to have is a type of log for failure of password change."
What is our primary use case?
We have a team of people who do the administration activity for servers and databases before our kiosk came into the picture. They used to share a common user ID along with the password among each other. Now, after our kiosks came in, they login into our kiosks with their old user ID, enter the ID, and the underlying connection is a common ID, but the password, they do not know.
How has it helped my organization?
Initially when we started, the function for automatic password change was not available. Also, Windows-based logins were not available. These two features came in later on about four to five years back. These functions have helped improve the product within our organization.
What is most valuable?
Once logged into our kiosk, I can go to 10 different servers and everything is logged. We can use this to identify which user is logged in, because the login being using to connect to servers will be a common ID, and that ID will not tell you who is the person logged in is.
With this log available, we can drill down to the activities performed by the people within our kiosk. There is a great feature where in the case of Unix servers, we have our own text-based logs. In the case of Window's server, we cannot create a text-based log, so our kiosk takes the screenshot or picture of the screen when I am working. It does this every three seconds.
Another feature is the password can be changed automatically. For example, if you have a 60 day password change policy, your cards will change the password on its own and keep it within the system.
What needs improvement?
The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to lose to connection due to network-related issues or something similar. What we need to have is a type of log for failure of password change. We would like to have something that somebody can act upon, then rectified the problem.
For how long have I used the solution?
More than five years.
What do I think about the stability of the solution?
We have not had any issues in the last eight to 10 years. When we were just implementing or just after implementation for six months or so, there were some stabilization issues, but those were immediately resolved.
What do I think about the scalability of the solution?
Our kiosk structure is a very good structure. It will just connect to a server and show you the screen.
How are customer service and technical support?
They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7. Therefore, if an issue comes up, we require support, and they fix it.
Which solution did I use previously and why did I switch?
There was a previous solution, but it was not writing in the logs properly. It was writing the logs only for the Unix-based system, which is text-based. Those logs were available. However, Windows and other systems were not available in that previous system.
How was the initial setup?
The initial setup was very simple. There was only one server we had to setup. We needed to store all the passwords, and a secure database is used. There is a product center, so if production goes down, it will immediately switch, and our work will continue as is.
The initial set up of the Client installation on each and every server. This is a slightly critical thing, but we had to make sure everything was perfectly installed.
What about the implementation team?
Implementation went very smoothly because you are just changing the password on the back-end and handing it over to our kiosk, which will take care of it.
What's my experience with pricing, setup cost, and licensing?
There are no major concerns with licensing because we can handle multiple servers in our kiosk system.
Which other solutions did I evaluate?
This was over 18 years ago. We looked an IBM and CA product (something with single sign-on).
What other advice do I have?
The first time, we manually updated the password. Afterwards, it changed on its own automatically.
For our requirements, this is the best product out there.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Security Consultant and Cybersecurity Support at a tech services company with 51-200 employees
Session recording covers compliance and our in-house applications
Pros and Cons
- "Session recording is the most valuable feature, as it covers compliance and it also covers our in-house applications."
- "It should support the SQL Always On platform with FQDN name instead of IP."
- "Initially, there were some issues with .NET applications in Windows 10 systems."
How has it helped my organization?
It was much more challenging to support Arabic language and some legacy IE9 supported applications integration. But Professional Services solved the issues very well.
What is most valuable?
Session recording, as it covers compliance and it also covers our in-house applications.
What needs improvement?
It should support the SQL Always On platform with FQDN name instead of IP, so where all the databases are managed centrally.
In our company, we are not managing single-single SQL Servers, we are putting in a technology called Always On, where all the databases are managed centrally.
Whatever solutions or tools we have, we need one SQL instance or something that we can provide from that Always On system so that way, from the database side, there is high availability, it is in two or three different physical locations. If tomorrow something bad were to happen, and your main site was down, you wouldn't need to worry because all the same data would be available on the other site.
For this database, ARCON first said, "We do support Always On." Then we started migrating this database to the Always On database and slowly we came to see that they have two different databases, which are keeping recording logs or something - the sessions become very high. As soon as it is replicating, it is not shrinking the database. They told us, "Okay, keep our database separate from your Always On. Give us a standalone."
So the reason that's not going to benefit our organization is because, single-handed, we were managing from one platform. Now we have to manage two, three, four, five different, single-single, standalone databases, which will create more overhead for our admin staff.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
One time, due to database connectivity issues.
What do I think about the scalability of the solution?
Not yet, although a couple of our requirements were solved with the next patch release.
How are customer service and technical support?
Five out of five. No doubt they are good.
Which solution did I use previously and why did I switch?
We did not have a previous solution. We evaluated some solutions and then started using ARCON. We found the potential was there in ARCON because it was supporting the applications which are only OS-based. That means, if you have Linux OS or Windows OS, it is supporting you. But from the application point of view, no one was supporting it, so that was a plus-point which contributed to ARCON being selected.
How was the initial setup?
Initially, there were some issues with .NET applications in Windows 10 systems, but with the help of our internal IT support we overcame the issues.
What's my experience with pricing, setup cost, and licensing?
Pricing is low and licensing is flexible.
Which other solutions did I evaluate?
We evaluated TPAM, Centrify, CA, CyberArk and InspectView and, of course, ARCON.
There were a couple of other products which were causing us pain points, like Tripwire IP360. Then Tripwire, they also have something called CCM, Configuration Compliance Manager.
What other advice do I have?
Definitely go for user training before full deployment.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Manager, RPA at a financial services firm with 5,001-10,000 employees
Gives us excellent compliance features, including reports and server-change records
Pros and Cons
- "For compliance, each change I do, in each of the servers, is clearly recorded. We recently faced an audit and this was an awesome feature. Even our auditor had praise for it saying, "This is really a good feature.""
- "The user interface, overall, is really good. If I have some 20 servers in my ID, I can easily see for which servers I have read-only access, for which servers I have prompt-access, and for which servers I have server admin access."
- "There are no APIs readily available... I'm working on automation for ARCON so that whatever the ARCON administrator is doing will be automated, rather than having to do it manually. For that, I had to spend months to get the API developed myself. Having that handy out of the box, that would really help..."
What is our primary use case?
We use it to access all the servers.
How has it helped my organization?
From the administrative point of view, there are cases that I have automated. I used to have to log in to all the servers. Now, it's really simple to work.
For compliance, each change I do, in each of the servers, is clearly recorded. We recently faced an audit and this was an awesome feature. Even our auditor had praise for it saying, "This is really a good feature."
What is most valuable?
In terms of automation, there are a number of cases, ARCON-related, where we are automating. It could be user-creation or services-creation inside ARCON. There are wonderful features which have really helped me a lot to automate things.
Also, a helpful feature from the compliance perspective is the reporting. Suppose there is one server and I want to know what are all the types of access to it. Suppose there are some 10 users who are using that server. I can easily fetch a report showing, for example, that there are two users who have server admin access; there are three users who have read-only access; there are five users who have prompt-access.
The connectivity of the user interface is really awesome. It is segregated properly. I don't know exactly how ARCON looks out of the box but ours has a little bit of customization. The user interface, overall, is really good. If I have some 20 servers in my ID, I can easily see for which servers I have read-only access, for which servers I have prompt-access, and for which servers I have server admin access.
What needs improvement?
There are no APIs readily available. There are hundreds of products available on the market. It could be many applications, not just the server gateway. For many applications, by default, we will get the API. Let's say I'm trying to integrate "XYZ" application with another application. When we do that, usually, we look for APIs. But ARCON does not have the APIs readily available. Having that, for a complete end-to-end solution, would really help.
As I mentioned, I'm working on automation for ARCON so that whatever the ARCON administrator is doing will be automated, rather than having to do it manually. For that, I had to spend months to get the API developed myself. Having that handy out of the box, that would really help, because what I am doing is not limited or restricted to the three or four cases. I'm going to automate the complete end-to-end solution of ARCON administration in our organization. So having an API would really help me.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
Performance-wise, we recently upgraded. Since that upgrade, the performance has been really good. Now, I truly don't see any issues. So far so good.
There were some small glitches earlier but they have been sorted out now. There was a little bit of slowness where, when I was trying to log in to a server it used to keep saying, "loading, loading," but that has been resolved. There was another issue where I would log in to a server, but the moment I logged in, I would get disconnected. That has also been resolved. There was one more issue where, when I tried to log in to a server and key in the credentials, the credentials were not entered into ARCON. And then, due to the multiple attempts, the ID would become blocked. But that has also been sorted.
How are customer service and technical support?
The product team, the support team is readily available, 24/7. We have direct contact. If there are any issues, I get direct support. I don't see any issue there. Overall, the tech support is very good. They are very supportive, and we are getting immediate support.
Which solution did I use previously and why did I switch?
I don't recall the name of the product, but we switched because of a lot of performance issues. With that product, we used to get a lot of customer complaints as well as user complaints saying that they would be in the middle of some production activity and the performance would be very slow, causing the production activity to be delayed.
How was the initial setup?
I cannot comment on the initial setup because it was done by our system admin team along with support from the ARCON team.
We recently upgraded. There were no issues during that implementation. Our own support team was readily available, on-site, to implement it.
What's my experience with pricing, setup cost, and licensing?
Although I'm not involved with this side of it, I assume pricing would have been reasonable, that is why we went for it. I would say definitely say it gives value for the money.
What other advice do I have?
It has really helped us a lot. It's a wonderful platform.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Systems Engineer at a tech services company with 10,001+ employees
Automates and encrypts our password management, but upgrades are not straightforward
Pros and Cons
- "Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error... For things like managing credentials, some kind of register had to be maintained. With the Password Vault of ARCON, all these processes are automated. The credentials are changed, as per the schedule. The information is encrypted, kept in our vault, and sent to all the email addresses within the ARCON solution itself."
- "Currently, we can manage only the SSH or RDP connections, but there are many more devices that are present, apart from our SSH and RDP. We want all this to be part of the ARCON solution. For the password management, they should increase the pool of supported devices, they should have more connectors."
- "Currently, along with the upgrade of the ARCON solution, we have to consider the desktops and the endpoints from where the solution will have to be accessed. We have to upgrade those endpoints and desktops as well. So upgrades are not smooth."
What is our primary use case?
We're using it for managing the access to our devices; privileged administrative access to the devices is handled through ARCON.
How has it helped my organization?
Previously, we had to go through some effort to change the credentials of our devices. The process was subject to human error. For example, if someone missed the schedule, the password would not be changed. For things like managing credentials, some kind of register had to be maintained.
With the Password Vault of ARCON, all these processes are automated. The credentials are changed, as per the schedule. The information is encrypted, kept in our vault, and sent to all the email addresses within the ARCON solution itself.
It has helped us in automating all the work we do. For instance, it helps us in forensic analysis. It helps us find out who has done what; what was done by the user. Also, managing the accounts on the devices has become easier.
What is most valuable?
The most valuable features are the password management and the logs that are captured. We use both extensively.
What needs improvement?
Currently, we can manage only the SSH or RDP connections, but there are many more devices that are present, apart from our SSH and RDP. We want all this to be part of the ARCON solution. For the password management, they should increase the pool of supported devices, they should have more connectors.
They have to work on their tech support.
In addition, they have to consider that upgrades should be easy for the administrators. Currently, along with the upgrade of the ARCON solution, we have to consider the desktops and the endpoints from where the solution will have to be accessed. We have to upgrade those endpoints and desktops as well. So upgrades are not smooth.
They also have to work on a cloud solution, because most things are going towards the cloud. A cloud integration should be considered in ARCON. We have not seen one up until now.
For how long have I used the solution?
One to three years.
What do I think about the stability of the solution?
We have not encountered any major problems with the product. We are able to use it without any problem.
What do I think about the scalability of the solution?
We haven't had any scalability issues.
How are customer service and technical support?
They need to improve on technical support, because ARCON has become a critical application. They should provide 24-hour support. But we've observed, in many scenarios, we don't get the support we need until the managers are involved. So they have to improve on the tech support.
Which solution did I use previously and why did I switch?
We started with ARCON because a few of our projects were using it and, when we were thinking in the direction of adopting a PAM solution, we got recommendations from the projects that we should consider it.
How was the initial setup?
The initial setup was straightforward. We had a team that helped us in deploying the solution. While deploying the solution, they planned the architecture and the information they would be needing. They provided that to us beforehand and, post-deployment, they arranged training for the team on two occasions.
What's my experience with pricing, setup cost, and licensing?
The product's pricing is a good value. It's appropriately priced. The product has all the required features. It doesn't work in some of the areas but, overall, it's pretty good.
Which other solutions did I evaluate?
We considered CyberArk and CA PAM.
What other advice do I have?
My advice would depend on how your administrators are placed, because it depends a lot on the desktop that they're using. It has dependencies on the .NET framework the ActiveX version. So, if you have a uniform environment, and it's very easy to upgrade the endpoints, then ARCON could be considered. Because, for any upgrade of the ARCON solution, an upgrade of the endpoints is required, for the desktops. It's from there that the administrator will be accessing the ARCON solution. It is a little complex. But if you have a uniform environment, you should consider ARCON.
It has all the capabilities and the customization is easy, but there are the problems with tech support and upgrading the solution which has a lot of dependencies. Because of those dependencies, we cannot consider deploying the upgrade quickly.
It has positive and negative points.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Good thing with this is the auditing.