ARCON Privileged Access Management Reviews

We have a team of people who do the administration activity for servers and databases before our kiosk came into the picture. They used to share a common user ID along with the password among each other. Now, after our kiosks came in, they login into our kiosks with their old user ID, enter the ID, and the underlying connection is a common ID, but the password, they do not know.

Initially when we started, the function for automatic password change was not available. Also, Windows-based logins were not available. These two features came in later on about four to five years back. These functions have helped improve the product within our organization.

Once logged into our kiosk, I can go to 10 different servers and everything is logged. We can use this to identify which user is logged in, because the login being using to connect to servers will be a common ID, and that ID will not tell you who is the person logged in is.

With this log available, we can drill down to the activities performed by the people within our kiosk. There is a great feature where in the case of Unix servers, we have our own text-based logs. In the case of Window's server, we cannot create a text-based log, so our kiosk takes the screenshot or picture of the screen when I am working. It does this every three seconds. 

Another feature is the password can be changed automatically. For example, if you have a 60 day password change policy, your cards will change the password on its own and keep it within the system.

The auto-password change feature which was recently added. It is supposed to change the password. However, in some cases, while changing the password, it has caused me to lose to connection due to network-related issues or something similar. What we need to have is a type of log for failure of password change. We would like to have something that somebody can act upon, then rectified the problem.

We have not had any issues in the last eight to 10 years. When we were just implementing or just after implementation for six months or so, there were some stabilization issues, but those were immediately resolved.

Our kiosk structure is a very good structure. It will just connect to a server and show you the screen. 

They have very good support. They provide 24/7 support, because we do critical things, and also we work 24/7. Therefore, if an issue comes up, we require support, and they fix it.

There was a previous solution, but it was not writing in the logs properly. It was writing the logs only for the Unix-based system, which is text-based. Those logs were available. However, Windows and other systems were not available in that previous system.

The initial setup was very simple. There was only one server we had to setup. We needed to store all the passwords, and a secure database is used. There is a product center, so if production goes down, it will immediately switch, and our work will continue as is. 

The initial set up of the Client installation on each and every server. This is a slightly critical thing, but we had to make sure everything was perfectly installed.

Implementation went very smoothly because you are just changing the password on the back-end and handing it over to our kiosk, which will take care of it.

There are no major concerns with licensing because we can handle multiple servers in our kiosk system. 

This was over 18 years ago. We looked an IBM and CA product (something with single sign-on).

The first time, we manually updated the password. Afterwards, it changed on its own automatically.

For our requirements, this is the best product out there.

One standout feature of ARCON is its ability to resolve lagging issues, especially noticeable in Linux environments. Beyond that, it matches up well in terms of capacity with other products, though some minor quirks may pop up, but those have been successfully addressed for the customers I have worked with. Additionally, ARCON's session monitoring and recording features are quite good.

A few areas for improvement in ARCON would be performance optimization, ensuring smoother management. Also, clarity on licensing mechanisms, particularly regarding user accounts, could use some improvement. It would be great if these details were readily available on the website for easy access and communication with customers.

I have been working with ARCON Privileged Access Management for six months.

My clients have not had any stability issues with ARCON.

When it comes to scalability, ARCON PAM is generally good. However, a bit more clarity on how the licensing handles additional privileged users would be beneficial.

My clients using ARCON PAM typically fall into the SMB category, with user numbers usually less than 500.

Clients have been drawn to ARCON Privileged Access Management mainly because of its competitive pricing compared to BeyondTrust.

In the environment I have worked with, a team of around 17 in the IT department manages ARCON. However, when it comes to handling the solution, two people are enough for smooth operation.

Based on my experience with ARCON PAM, I would give it a solid seven out of ten. In my six months of selling the product, I haven't received many complaints.

Privileged access management (PAM) is why we use ARCON Privileged Access Management.

Feature-wise, remote access, and server access are some of the things I found to be valuable in the solution. Also, our customers are satisfied with the solution.

Sometimes, ARCON Privileged Access Management's website would crash. So, because of this, video logs and other such related things are not captured. Sometimes, we face certain performance issues while using the solution.

Apart from the aforementioned details, to make it better in terms of features, we need a backup strategy.

In the product, different things are available. Now there are other products, and there are similarities between those other products. So, they will have that script done. What we usually do is if you run the script, it will take one backup and keep it somewhere. So, we need that backup strategy since it is important.

I have been using ARCON Privileged Access Management for two and a half years. My company has a partnership with ARCON. We suggest the solution to our customers. I have implemented the solution for more than four of our customers.

Stability-wise, I rate the solution an eight out of ten.

I'm handling the solution for all types of companies. So, it is not like I am only involved in small or medium businesses. From scratch itself, I am involved with all types of businesses.

Technical support is good. I rate the technical support an eight out of ten.

Positive

The deployment process is a bit complex because no document is available. So we depend on YEM to confirm technical things. Also, if you need any new updates installed, we depend on YEM. The implementation takes an average of two days. Also, the time is based on the customer's requirements. For small customers, it may take two days. It will take a month for large customers with over ten thousand users.

Firstly, we understand the customer's requirements, like what they are looking for, and we gather that information. After that, we'll go for that implementation. First, we need to, like, go through the pre-sales stage, in which we try to understand their requirements and how they want to use the solution. Basically, we need to meet that scope of work initially.

Right now, in South India, I'm the only person taking care of the implementation.

Pricing is something you need to check with our salesperson.

It is a good product. So most of these new features in the solution are based on the customers' needs, and they develop it in a month. So, it is usually there in the next release.

In short, they first understand the customers' requirements. If ARCON meets the requirements to develop the new feature, it will develop them.

Overall, I rate the solution a nine out of ten.

We primarily use it for managing our team's devices, such as remote desktops and Linux switches.

One of the main benefits we've experienced is that Arcon helps us manage all our team's tasks and provides recording capabilities. In addition, we also receive alert messages for the various features we use, which is quite helpful.

Some of the most valuable features include security measures such as password vaulting, as well as other features that help prevent big losses. The powerful vaulting feature is also quite useful.

Bulk password automation is not available in ARCON when compared to other products, and the cloud service is not intuitive for this behavior. For me, these could be some areas of improvement. 

We have been using ARCON Privileged Access Management for around two years. I am currently working with version 8.6. 

It is stable.

It is scalable. There are around 500 users who work with Arcon in my organization.

As of now, we have only escalated issues regarding password vaulting and sometimes there are problems with bulk password requests.

The customer service and support team is good. 

It was not easy or difficult; it was in the middle. It is deployed in a hybrid environment. The setup process may be on the same level as CyberArk.

We deployed it manually, not using automation. It is not difficult to maintain ARCON. It is easy to manage the solution. 

My recommendation is to onboard all the devices that we currently manage in our organization so that they can be accessed via PAM. I definitely recommend using the solution. Overall, I would rate ARCON Privileged Access Management a seven out of ten. 

We use ARCON Privileged Access Management to monitor and record our admin users' activity.

ARCON Privileged Access Management lacks a notification feature. The solution is very complex to use, and its product flow is not that good. ARCON Privileged Access Management is not a user-friendly solution, and the application flow from one screen to another is very complex. You need high expertise and skills to use the solution.

I have been using ARCON Privileged Access Management for one year.

ARCON Privileged Access Management is a scalable solution that takes a long time to scale. Around 20 administrators are using ARCON Privileged Access Management in our organization.

The solution’s initial setup was very complex.

The solution’s pricing is neither cheap nor expensive.

I am using the latest version of ARCON Privileged Access Management.

Since ARCON Privileged Access Management is very complex and not that user-friendly, I'll tell people to check it carefully before purchasing it.

Overall, I rate ARCON Privileged Access Management a five out of ten.

Our primary use case is for using servers or accessing servers remotely, mostly for common users.

The most valuable feature is it is easy to use and the interface is intuitive.

Sometimes it gets stuck between servers and I would like to see this improved in the future.

I have been using ARCON Privileged Access Management for the past six months.

There is stability.

The scalability is good and we have around ten thousand users currently.

I did use technical support but I was disappointed.

I would recommend and rate ARCON Privileged Access Management a seven on a scale of one to ten.

We are using ARCON Privileged Access Management for entire data centers.

The most valuable feature of ARCON Privileged Access Management is the recording of sessions. It has all the basic features we need to fulfill our use case.

We receive automatic updates as part of our subscription.

There are some features lacking but they typically are added when the upgrades are released.

I have been using ARCON Privileged Access Management for many years.

We have approximately 100 people in my organization using this solution.

We have over 200 servers and storage systems using this solution. The solution is scalable.

We use third-party support.

The initial setup of ARCON Privileged Access Management is easy.

We have a subscription to use this solution.

We did an internal evaluation of many solutions, such as CyberArk and PAM, we selected ARCON Privileged Access Management as the best for our use case.

I rate ARCON Privileged Access Management an eight out of ten.

We mainly use ARCON Privileged Access Management for managing the storage account password. Additionally, we maintain user activity logs from the server end to end.

By manually keeping the user logs, we can understand and manage all the operationalized tasks.

In terms of improvements, I suggest implementing password rotation for service-based accounts, as that should be included.

I have four years of experience using ARCON Privileged Access Management.

The solution has high stability. I would rate it nine out of ten.

When I have a script-related issue, I get delayed responses from technical support.

Positive

I previously used CyberArk. Due to issues with the industry, I switched to ARCON.

The initial setup was easy, as the project development is straightforward in ARCON.

The deployment was done by an integrator.

I don't have specific information on the ROI or pricing details. I have no involvement in pricing.

I did not evaluate other solutions.

I would recommend ARCON Privileged Access Management to others.

I would rate it an eight out of ten.