Categories, document editing and creation, the great permission system, awesome plugin management.
Senior Consultant IT Infrastructure at a tech consulting company with 51-200 employees
We're able to create and organize our self-written documentation efficiently, although it's written in, and therefore has the overhead and issues of, Java.
What is most valuable?
How has it helped my organization?
Confluence allows creating new documentation very fast. This allowed us to organize our self-written documentation in a very efficient way.
What needs improvement?
There are two things which annoy us the most:
(a) It is written in Java and therefore comes with all the overhead and issues of Java applications.
(b) It doesn't allow editing documents with multiple users at the same time.
For how long have I used the solution?
I have been using it for almost two years.
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Atlassian Confluence
February 2025
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What was my experience with deployment of the solution?
Deployment can be painful when you have to deal with different Java versions or keystores. The rest is very simple since there is a very good install and upgrade wizard.
What do I think about the stability of the solution?
No, Confluence turned out to be very stable.
What do I think about the scalability of the solution?
No, not yet.
How are customer service and support?
I didn't get in touch with Atlassian yet. But they have an awesome wiki and Q&A section.
Which solution did I use previously and why did I switch?
I was using several open source wiki systems, all of them lacked the great ACL and plugin system of Confluence.
How was the initial setup?
It was straight forward.
What about the implementation team?
I implemented it myself.
What's my experience with pricing, setup cost, and licensing?
The more users you have, the more money you will spend. Make sure to give only those users access who really need it.
What other advice do I have?
Make sure to run backups by dumping the database and saving the Confluence home on nightly basis.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Systems/Applications Specialist with 201-500 employees
I like that we don't need to wait until a document is 100% ready, we can start with a draft and develop in progress.
What is most valuable?
- Easy import and creation of new documents
- Notifications of the updated content
- Version history changes
- Cross team changing
How has it helped my organization?
Before using Confluence we have had the documentation spread across multiple shared drives and emails. Confluence gave us a chance to re-arrange the documents into a single repository and group the information logically in home page(s). I have called our home page a one-stop-shop for all team related links. Furthermore, other teams have created their own home pages and we are able to access each other spaces, sharing knowledge and know-how. When we do project work we can share the progress and develop documentation on the go while everyone has access to the latest version in real time. Talking about this, the thing I love about Confluence is that every document becomes a living document and we don't need to wait until it is 100% ready, but start with a draft and develop in progress.
What needs improvement?
Surprisingly enough the text editor is very limited in its functionality and given the fact that so many forum platforms and web sites have mastered this tool I believe Atlassian have no excuse to keep it this way. It lacks basics such as text highlighting, and adjusting the text size and working with tables is a nightmare. Text formatting and working with numbers and bullet points is time consuming. I would like to see more plugins and additional functionality such as embedding of other pages, drop down menus, insert buttons, and page templates.
For how long have I used the solution?
I have used it for over two years.
What was my experience with deployment of the solution?
No issues faced with deployment.
What do I think about the stability of the solution?
The software has been running as expected. We have faced an issue where the hard disk ran out of space and the application continued working, putting all the changes in the memory. We have identified this fact after a server restart and as a result the changes made in the last few weeks were lost (the current RAM setups are huge enough to store plenty of text based information). I believe a simple space utilisations could be implemented in the app to warn or stop it from working if there is no space. In my opinion, the impact of losing the work is bigger than having the app down until fixed.
What do I think about the scalability of the solution?
As above plus the available users are based on license.
How are customer service and technical support?
Customer Service:
I find the customer sevice limited.
Technical Support:Technically speaking they have just enough resources to confirm bugs and lack of functionality but no people to follow on fixing and improving.
Which solution did I use previously and why did I switch?
First of its kind in this environment.
How was the initial setup?
Straightforward install and setup.
What about the implementation team?
Implemented in-house. Quick and painless.
What was our ROI?
Confluence has saved time in finding information, reduced the on-boarding time, improved provisioning of repeatable scripted operational process, provided a central point for knowledge sharing and supplied better retention of Intellectual Property.
Which other solutions did I evaluate?
Not sure about the initial cost but the application itself needs little computing and some disk space.
What other advice do I have?
Go fast, cheap and dirty when creating new documents and improve in progress - this tool concentrates on the sharing, arranging and collaboration part but doesn't aim too high about how the content looks like. If you are after some serious functionality such as a table of contents, body styles and track changes I would recommend using Word and attach as a doc file. Index your content in home pages and sub-home pages for better logical arrangement of the information and fast navigation. Research additional modules like Confluence Questions. You can use the spaces for team building management like having a section for photos from events, out of work activities or sharing industry related links.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Atlassian Confluence
February 2025
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
RPA Business Consultant at a tech consulting company with 10,001+ employees
It has tremendously improved our organisational culture
What is our primary use case?
Implementing Confluence in documenting functional specifical documents and preparing RTMs, product requirements.
How has it helped my organization?
It has tremendously improved our organisational culture, as it is a more streamlined way of handling customer issues/responses/queries and for documenting.
What is most valuable?
Integration with JIRA, draw.io, Creately, and other mockups tools is a boon to Confluence's usage in handling complex problems.
What needs improvement?
Confluence textual editor could be improved and integrated with MS Word for easy usage and better formatting of documents.
For how long have I used the solution?
Still implementing.
What do I think about the stability of the solution?
It is indeed a stable and error-free application, as it is a mature application running for decades.
What do I think about the scalability of the solution?
It can be easily scaled up to different levels if used wisely.
How are customer service and technical support?
Quick support with an easy resolution.
Which solution did I use previously and why did I switch?
N/A.
How was the initial setup?
Straightforward.
What about the implementation team?
In-house.
What was our ROI?
N/A.
What's my experience with pricing, setup cost, and licensing?
- It's easy to set up, as it gives a quick guide for the same process.
- Costing and pricing may vary depending on usage.
Which other solutions did I evaluate?
N/A.
What other advice do I have?
N/A.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Atlassian JIRA & Confluence Expert| Plugin Developer| Trainer at a tech services company with 501-1,000 employees
I like the integration with different tools.
What is most valuable?
- Document management
- Knowledge base
- Team collaboration
- Security
- User management
- Integration with different tools
How has it helped my organization?
- Avoids the need for document versioning
- Centralizes document access
- Provides easy access
- Has an easy search facility
- Allows you to store all documents in one place
- Enables you to share documents
- Allows you to publish articles
What needs improvement?
- Bulk editing of documents
- Reports
- Content sharing
- Document publishing
For how long have I used the solution?
I have used it for over three years.
What do I think about the stability of the solution?
I did not encounter any stability issues.
What do I think about the scalability of the solution?
I did not encounter many scalability issues.
How is customer service and technical support?
I would give them a rating of 7/10. The technical support was helpful.
How was the initial setup?
The initial setup was fine. More memory may be required, depending upon the size of the attachments.
What's my experience with pricing, setup cost, and licensing?
Pricing is provided on the Atlassian site. You can choose the license depending upon the number of users.
Which other solutions did I evaluate?
We evaluated SharePoint, XWiki, and MediaWiki.
What other advice do I have?
Confluence is very easy to use and has strong search functionality.
Disclosure: My company has a business relationship with this vendor other than being a customer: I am a reseller.
Director of Client Success, Co-Founder at a tech services company with 51-200 employees
The structure of spaces, pages and child pages allows an easy way to structure content in a way which suits our business. Search only takes you to a page, not an area of a page.
Valuable Features
The flexibility and scalability of Confluence.
The structure of spaces, pages and child pages allows an easy way to structure content in a way which suits our business.
Improvements to My Organization
Confluence has been our central knowledge platform for several years. All of our agent team use the knowledge base constantly throughout their work.
Room for Improvement
It takes some thought into how to structure confluence in a way which is intuitive for the team to use.
Search only takes you to a page, not an area of a page.
Use of Solution
3 years
Deployment Issues
We had no issues with deployment.
Stability Issues
We had no issues with stability.
Scalability Issues
Just in respects of how we structure our content. Confluence is perfectly scalable.
Customer Service and Technical Support
Customer Service:
Responsive and to the point. Also extensive knowledge base which is useful for most queries.
Technical Support:10/10
Implementation Team
We implemented in house with (at the time) limited technical expertise.
Pricing, Setup Cost and Licensing
Hosting yourself allows greater flexibility in terms of extensions and customisation.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Managing Partner at a consultancy with 51-200 employees
It allows collaborative functionality across documents, meeting notes and project requirements.
What is most valuable?
Overall, I love the ability to quickly upload and preview documents. The navigation is quite easy and intuitive once you grasp the file hierarchy. I use the template pages often to produce clean consistent spaces for clients.
How has it helped my organization?
It allows collaborative functionality across documents, meeting notes and project requirements.
What needs improvement?
I think the user interface could be more graphically pleasing, as well as establishing permissions across various spaces and user levels a bit clearer.
For how long have I used the solution?
I have used this for approximately four years.
What do I think about the stability of the solution?
We have not had stability issues.
What do I think about the scalability of the solution?
We didn’t have scaling issues once our company established its best use of the system and scaled from there.
How are customer service and technical support?
We have not had to use them.
Which solution did I use previously and why did I switch?
I used Basecamp previously. However, Confluence just fit our workflows better and at a better price.
How was the initial setup?
Setup was very easy once the we established our goals in using the system.
Which other solutions did I evaluate?
Nothing more than the time spent previously using Basecamp.
What other advice do I have?
Understand the permissions. We provide a login for clients with access to certain areas. With multiple clients ensuring data security, this was huge for us.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at a consultancy with 51-200 employees
Confluence and Salesforce Chatter
I use Confluence for sales support as an extranet, where I publish pages that can be viewed by anonymous users. Sometimes with permissioning to specific sets of customers. They don t need to have individual logins. A collective login and password may be enough. If I want to interact with them relative to a specific content (means, it s a content-centric interaction), then I ask them to use comments on Confluence. If the interactions are related to some opportunity or pre-sale, then I call them to interact on Salesforce Chatter.
Now, although I haven t experimented yet, I believe that a great integration would be to publish Salesforce reports on a Confluence page, so that users of the reports don t need individual SF licences and can view them (and comment them) on Confluence. Does it make sense for you?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Developer at a media company with 501-1,000 employees
Decent Wiki Functionality, Awful Search
Valuable Features:
It's relatively easy to use, and has a lot of functionality with regard to formatting wiki articles and embedding content.
Room for Improvement:
The search is pretty terrible. You can search for something that is quite close to text that appears in an article, and nothing will come up. I consistently have a hard time finding the things I care about on our wiki.
Other Advice:
Overall it's a fine tool, but I don't think it provides a whole lot of advantages over other similar options. We use it primarily because we also use JIRA, and working with one vendor makes things easier.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: February 2025
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Our company extensively uses confluence for creating groups of all kinds. At times it can be difficult to find information due to too many meaning-less groups that have been created by users and the abuse of too much useless information being posted. I would recommend user guidelines for posting information and administration for removing groups that are not being used and to monitor whats being posted. Also, the search function still is not very good.