Try our new research platform with insights from 80,000+ expert users

Pros & Cons summary

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.
Get the report

Prominent pros & cons

PROS

Atlassian Confluence offers seamless integration with third-party products, enhancing its utility in diverse environments.
The tool is praised for its excellent document management capabilities, allowing efficient organization and accessibility of project documentation.
Atlassian Confluence supports collaboration, enabling multiple users to work on documents in real-time, fostering teamwork and efficiency.
The tool's scalability is highly rated, accommodating the needs of a large number of users while maintaining high performance.
Users value the ability to customize content and structure, offering flexibility to fit various project requirements and preferences.

CONS

Atlassian Confluence's add-on feature is not readily available or well-documented.
The integration with other tools like Microsoft Word or Slack is limited.
The software lacks AI integration, which could enhance its capabilities.
There needs to be a more flexible and user-friendly pricing model.
Atlassian Confluence could improve scalability and performance for larger companies.
 

Atlassian Confluence Pros review quotes

it_user674073 - PeerSpot reviewer
Principal Writer & User Experience Design at a tech company with 201-500 employees
Mar 5, 2018
A simple tool for developers to write and record team decisions explaining the product that they are creating.
MD
Managing Consultant - Enterprise Architecture at Wipro Technologies
Nov 26, 2019
The most valuable features are hyper-linking, the Drawing Tool, and enhanced tables.
LF
Customer Success Manager at LogiGear Corporation
Jul 9, 2020
It's extremely intuitive.
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,490 professionals have used our research since 2012.
it_user1320141 - PeerSpot reviewer
Business Analyst at a comms service provider with 10,001+ employees
Sep 27, 2020
It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area.
DM
Delivery Lead at Cyma
Sep 30, 2020
The integration's very good. You still have integration with lots of third party products, and it's very good.
MP
GM Technology at a energy/utilities company with 51-200 employees
Oct 1, 2020
It is easy to use.
reviewer1431804 - PeerSpot reviewer
System Engineer at a insurance company with 1,001-5,000 employees
Oct 6, 2020
What I like the most is the Wiki software that comes with Atlassian Confluence.
reviewer1423197 - PeerSpot reviewer
CEO & CPO at a tech services company with 11-50 employees
Oct 19, 2020
With respect to our experiences with Confluence, we haven't had any issues.
SL
Solutions Delivery Lead at a financial services firm with 201-500 employees
Oct 8, 2020
The most valuable features are the ease of creating documentation, as well as charts.
BB
Enterprise Architect, CISSP at a tech services company with 1,001-5,000 employees
Jun 9, 2021
It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results.
 

Atlassian Confluence Cons review quotes

it_user674073 - PeerSpot reviewer
Principal Writer & User Experience Design at a tech company with 201-500 employees
Mar 5, 2018
There is no concept of peer review or a draft mode - whatever you write is live.
MD
Managing Consultant - Enterprise Architecture at Wipro Technologies
Nov 26, 2019
The standard table capability is substandard and virtually unusable.
LF
Customer Success Manager at LogiGear Corporation
Jul 9, 2020
The UI is good but bland. It could be updated a bit to make it more modern and interesting to look at.
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,490 professionals have used our research since 2012.
it_user1320141 - PeerSpot reviewer
Business Analyst at a comms service provider with 10,001+ employees
Sep 27, 2020
It would be good if they can continue working towards making documentation and editing as quick and easy as possible. It has got a lot of capability, but I don't know how to use it. I don't find some of the things that intuitive. Sometimes, it doesn't seem obvious to me how to use it, but it is like learning any new tool. You actually need to get trained on the tool to get maximum out of it.
DM
Delivery Lead at Cyma
Sep 30, 2020
This is kind of by design, however, the lack of control in terms of editing the page to make it look the way you want it to look is an issue. It would be nice if there was more flexibility there.
MP
GM Technology at a energy/utilities company with 51-200 employees
Oct 1, 2020
The product should have a workflow with approvals out-of-the-box.
reviewer1431804 - PeerSpot reviewer
System Engineer at a insurance company with 1,001-5,000 employees
Oct 6, 2020
I would like to see integration with Slack.
reviewer1423197 - PeerSpot reviewer
CEO & CPO at a tech services company with 11-50 employees
Oct 19, 2020
It would be interesting if they had graphical templates that allowed typical agile ceremonies to be documented better.
SL
Solutions Delivery Lead at a financial services firm with 201-500 employees
Oct 8, 2020
Space maintenance could be made a little more user-friendly.
BB
Enterprise Architect, CISSP at a tech services company with 1,001-5,000 employees
Jun 9, 2021
Atlassian should rethink its withdrawal of the self-hosted version of the product. They only offer cloud-based service or the "datacenter-edition", which is quite expensive for small companies and private users.