Atlassian Confluence and Adobe Experience Manager compete in the collaboration and digital asset management categories, respectively. Based on feature comparisons, Adobe Experience Manager has an edge in digital marketing needs due to its robust asset management capabilities and integration with Adobe's ecosystem.
Features: Confluence is known for its ease of use, collaboration, integration with JIRA, document version history, and crowdsourced content management. Adobe Experience Manager excels in digital asset management, seamless integration with Adobe's ecosystem, e-commerce capabilities, and user-generated content management.
Room for Improvement: Confluence users report challenges with licensing costs, search functions, and content management. There's a need for improved third-party integration and a more extensive administrative role delegation. Adobe Experience Manager faces issues with high ownership costs, a steep learning curve, component reusability, and the need for flexible integration and pricing options.
Ease of Deployment and Customer Service: Confluence is compatible with hybrid, on-premises, and cloud environments, generally receiving positive feedback for customer service despite some reports of slow technical support. Adobe Experience Manager offers private, public cloud, and on-premises deployment. Users appreciate thorough support but note issues with response times.
Pricing and ROI: Confluence is budget-friendly for small teams with effective pricing and proven ROI in knowledge sharing. Costs can rise with user expansion and extra plugins. Adobe Experience Manager is costlier, suitable for larger enterprises. Its pricing reflects the value in data management and content efficiency, though transparency and mindful cost management are necessary.
For P1 tickets, the resolution time is approximately four hours.
There are Adobe engineers, sales representatives, and engineers assigned to Sephora North America.
They are attentive to big companies but tend to be negligent towards mid-sized companies.
This team manages all queries and uses various plugins, such as Tempo for time tracking.
The Atlassian technical support team is reachable through different platforms.
You cannot simply add more servers without purchasing the license.
The scalability of Adobe Experience Manager is pretty good because we have so many engineers that are knowledgeable about and have experience in altering the Adobe Experience Manager system.
Since they are enterprise and have significant digital business coming through the digital medium, the stability of the product is very important.
Technical support could be improved, especially for smaller companies.
The code language should be optimized or they should have some string functions or web plugins to create a lighter version rather than implementing large amounts of code lines.
Many people complain about the price as it's one of the most expensive tools.
The software does not currently have any kind of AI integration.
This chart used AI to offer users the option to create it based on the data.
Adobe Experience Manager is expensive compared to competitors.
The price is significantly high.
For large enterprises, the cost is often comparable with other major CMSs.
It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.
Money is a factor because Atlassian Confluence is not free.
Feature-wise, I believe the dispatcher module is the best aspect of Adobe Experience Manager.
The integration of customer behavior and website setup is impressive.
The best feature is the experience fragment. If you want to replicate content across multiple websites with 1,000 or 20,000 pages, this feature helps accomplish it in a fraction of seconds.
This tool provides a single repository for interacting with the entire team.
I use Atlassian Confluence for task management and other project management tasks, such as reporting, visualization of tasks, tracking the progress of tickets, and understanding how work is progressing.
| Product | Market Share (%) |
|---|---|
| Atlassian Confluence | 8.9% |
| Adobe Experience Manager | 3.0% |
| Other | 88.1% |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 2 |
| Large Enterprise | 15 |
| Company Size | Count |
|---|---|
| Small Business | 38 |
| Midsize Enterprise | 26 |
| Large Enterprise | 52 |
Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.
Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.
Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.
Confluence has multiple deployment options to provide the flexibility your organization needs.
Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.
For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.
Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.
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