Adobe Experience Manager vs Atlassian Confluence comparison

Adobe and Atlassian are both solutions in the Enterprise Social Software category. Adobe is ranked #6 with an average rating of 8.6, while Atlassian is ranked #2 with an average rating of 8.2. Adobe holds a 2.3% mindshare in ESS, compared to Atlassian’s 10.0% mindshare. Additionally, 95% of Adobe users are willing to recommend the solution, compared to 90% of Atlassian users who would recommend it.

Adobe Experience Manager

Read 20 Adobe Experience Manager reviews

297 Views
190 Comparison Views

95% willing to recommend

Atlassian Confluence

Read 103 Atlassian Confluence reviews

2,999 Views
1,230 Comparison Views

90% willing to recommend

Adobe Experience Manager

Atlassian Confluence

Comparison Buyer's Guide

Download the report

Executive Summary

We performed a comparison between Adobe Experience Manager and Atlassian Confluence based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Adobe Experience Manager vs. Atlassian Confluence Report (Updated: December 2024).

Buyer's Guide

Adobe Experience Manager vs. Atlassian Confluence

December 2024

Download the complete report

Helped 824,053 peers since 2012

Categories and Ranking

Adobe Experience Manager

Ranking in Enterprise Social Software

6th

Average Rating

8.0

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Enterprise Content Management (8th), Web Content Management (3rd), Digital Experience Platforms (DXP) (1st)

Atlassian Confluence

Ranking in Enterprise Social Software

2nd

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

103

Ranking in other categories

Corporate Portals (Enterprise Information Portals) (2nd), Knowledge Management Software (1st)

Mindshare comparison

As of December 2024, in the Enterprise Social Software category, the mindshare of Adobe Experience Manager is 2.3%, down from 2.5% compared to the previous year. The mindshare of Atlassian Confluence is 10.0%, down from 17.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Social Software

Featured Reviews

Prince Shivhare

Architect at Endeavour Group

Managing content is very user-friendly, AEM makes maintenance simple and auto-scalable

Area of improvement for Cloud Service: For the last four years, I've been working on AEM as a Cloud Service. I feel the tool has all the features needed for production, but the problem is with skills. Depending on the skill level of the developers building the components within Adobe Experience Manager, you can have a very streamlined implementation or a very difficult one. Tool-wise, the Adobe Experience Manager support team is not very responsive when the user faces issues in AEM as a Cloud Service. If I reach out to Adobe for something, they create a ticket, and then I might wait three to four days for a response. When I have issues, I want an immediate response. On AEM as a Cloud Service, this is the one thing I think Adobe needs to improve. They should resolve issues within a day so everything runs smoothly for the user. Area of improvement for on-premises: For on-premises AEM, everything is managed by us, but since Adobe Experience Manager was not a very big market earlier (though it's growing now), there are limited clients. The cost of the tool is high, and maintenance is heavy – it's very costly. So, the developers working in AEM development might not always have the proper skills to develop the components. For example, in a normal website, we often see carousels which represent your website in a very dynamic way. Now, suppose you have two carousels on the page – one at the top and the next at the bottom. They have different purposes. If I'm a skilled developer, I'll create one component and serve both banners with the same component – a single, dynamic component. This makes it easy for content editors in the production environment to drag, drop, and change the content. But, if I'm not an experienced developer or I don't have knowledge of AEM, I might create two components – one for the top and one for the bottom. Maintenance becomes heavy, and it's harder for the content team to understand which component to use. A less experienced developer might create multiple components for the same function, increasing complexity and challenges. Over the last three to four years, this lack of resources and skilled AM developers has created these kinds of issues.

Read full review

Massimo Banzi

Standards Manager at Telecom Italia

Flexible, efficient, allows the concurrent development of documentation and lets you add comments offline

An area for improvement in Atlassian Confluence is encouraging more vital interaction among the project members or users involved. I was researching a tool, but I forgot the exact name of the tool, and that tool could be used for better interactions offline among users on a specific topic, development, or discussion. I want that feature to be present in Atlassian Confluence. If there's a possibility to integrate Atlassian Confluence, Jira, and that other tool, that will make Atlassian Confluence better. My team had problems accessing Atlassian Confluence a couple of times, but I wonder if that was due to a network, server, or tool issue. I have to say that I've been working with Atlassian Confluence for years, and it has been improving its functionalities, so I feel that as a tool, it's working very well, but some features could still be improved. For example, the search engine should allow you to define some keywords you could use when searching, though I wonder if it's staff-related or setup-related, or lacking in the search engine function itself. I also want artificial intelligence added to Atlassian Confluence where you're working on a specific issue or argument, and Atlassian Confluence, through its AI, can propose some improvements based on what has been done on the same topic by different teams or different projects within the same infrastructure, similar to an internal reference, which can be helpful. Through AI, it would also be great if Atlassian Confluence could advise you on what has been done outside your specific project, and maybe there's the possibility of an installation where you have several projects installed and working together. Another feature that would be good to have in the next release of Atlassian Confluence is the tool recognizing a keyword or two that's fully developed in project B, which you can use in project A, for example.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a complete package. You don't need to look elsewhere for digital marketing."

"The integration of customer behavior and website setup is impressive."

"Easy to work with the solution."

"Adobe Experience Manager is a content management system, and we use it to create and manage a website."

"I like the profiling and segmentation."

"The integration of customer behavior and website setup is impressive."

"The most valuable features of Adobe Experience Manager include its capability to manage content and create reusable fragments."

"I've used several CMS tools, but Adobe Experience Manager is feature-rich, especially for web security and content management. It's more efficient to manage content on Adobe Experience Manager, and you can do a lot with it, such as updating content at any time, and on any platform, even from mobile or tablet. Adobe Experience Manager is still getting updated daily, and it's the best CMS tool in the market for me. I like that you can manage assets in Adobe Experience Manager. I also like that the solution has an analytics dashboard that shows you where the traffic comes from, how many clicks come from a specific location, the number of clicks and impressions, etc. Adobe Experience Manager can be accessed by other teams, for example, the digital media department of my company, so the solution can be used and updated per each team's requirement. Adobe Experience Manager is more than just a web developer tool, as it also allows visibility tracking and has other uses. I also like that the GUI for Adobe Experience Manager is straightforward and catchy. It has separate folders and icons, so using Adobe Experience Manager isn't tough. The solution is straightforward to use and handle."

More Adobe Experience Manager pros

"It is just the fact that it is a one-stop shop for all project documentation. It is compared to storing things in files and directories and stuff like that. It provides the overall usability and accessibility of many projects and documents in one area."

"Documenting everything related to the project is good for me. It enables me to use rich text to document, insert macros and links, highlight with different colors, and organize pages in a hierarchical way."

"It has a very intuitive user interface, which every user able to manage the basic functionality of a PC will be able to work with and produce quite satisfactory results."

"Pricing is not a problem."

"I like the documentation. It's a central platform, and there are many things that I can do with it. I'm very pleased about it."

"The trial stages, the ability to connect it to Jira, and the ability to export in PDF are all good capabilities."

"As for valuable features, the team management features help us to share information very easily."

"It is a very popular tool."

More Atlassian Confluence pros

Cons

"In comparison to other CMS products, Adobe Experience Manager is missing some capabilities such as proper versioning or a better versioning system and backend connectivity. If something is deleted in AEM, the user cannot recover it. You have to call technical support, and they will need to recover the whole instance. So, it's really difficult. For example, if you delete a page, you cannot recover it. There should be an option to recover it. In AEM, you have to go to the previous state of the instance itself or the virtual machine, and you have to restore everything, which is not good."

"I haven't seen any areas for improvement in Adobe Experience Manager as it's a full-fledged CMS tool, and Adobe is already working on enhancements for the solution. Adobe is working to make Adobe Experience Manager more valuable and easier to use for any user, even non-technical ones, through multiple components and templates. Day by day, Adobe provides the latest update to Adobe Experience Manager, and if my team needs any particular change, it just needs to be reported to the Adobe team. As Adobe Experience Manager has a broad scope and a lot of use cases and features, it's a solution that requires some time and effort from you in terms of learning, especially if you're implementing it for different clients, which could be an area for improvement."

"The solution's pricing and stability could be improved."

"A little bit of background knowledge of coding and website structure is required."

"Adobe's technical support is so-so."

"The licensing model is opaque, and technical support could be improved, especially for smaller companies."

"The licenses are very expensive."

"The latest trend is to render everything in the client-side framework. For example, SPA or single page application. This is a feature that needs improvement. The cloud deployment pipeline needs to be improved as well."

More Adobe Experience Manager cons

"Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes. Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly."

"Space maintenance could be made a little more user-friendly."

"Confluence could incorporate stronger records management and automation features. The current management structure is too open, which becomes an issue."

"The flexibility and simplicity of this solution could be improved. We would also like the ability to add plugins."

"Indentation and other basic word processing styles must be improved."

"When we have a project that we don't want to share with everybody but want people to know that it exists, there is no way to do this in Confluence. When a project is not shared, people cannot see that it exits."

"The solution is not very user-friendly."

"In the next release, I would like to have the ability to import pictures."

More Atlassian Confluence cons

Pricing and Cost Advice

"It's a costly solution. I would rate the price at two out of five on a scale from one to five, where one is the most expensive and five is the most competitive."

"Users have to pay a yearly licensing fee to use the solution, which is highly-priced."

"There's a free trial for one month for Adobe Experience Manager, which you can use for learning purposes, then, after the trial period, you'll need to purchase the license. Adobe offers a few plans for Adobe Experience Manager, but I'm unaware of how much my company is paying."

"It's really costly."

"When you purchase this solution you get some support."

"There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles. When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles. Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want."

"Making integration with other tools easier would be beneficial."

"We pay $350 a month to use the solution."

"Confluence charges an extra fee for analytics."

"There is a license needed to use Atlassian Confluence."

"The product is neither cheap nor expensive, meaning its price falls somewhere in the mid-range zone."

"Licenses are quite expensive"

More Atlassian Confluence pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Enterprise Social Software solutions are best for your needs.

See recommendations

824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

47%

Financial Services Firm

10%

Computer Software Company

Manufacturing Company

Educational Organization

72%

Financial Services Firm

Computer Software Company

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Adobe Experience Manager?

It is easy to learn. You don't need to be an advanced Java developer.

See all answers

What needs improvement with Adobe Experience Manager?

While there are many aspects that could be improved, discussing them would require more time. The licensing model is opaque, and technical support could be improved, especially for smaller companies.

See all answers

What is your primary use case for Adobe Experience Manager?

I've worked with all major content management systems. Currently, I work with the leaders such as Adobe Experience Manager, Sitecore, and Acquia.

See all answers

What do you like most about Atlassian Confluence?

The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.

See all answers

What is your experience regarding pricing and costs for Atlassian Confluence?

Atlassian products, including Confluence, have yearly price increases of approximately five to twenty percent.

See all answers

What needs improvement with Atlassian Confluence?

There is a significant difference between the data center version and the cloud version of Confluence. Providing the same features in both versions would be beneficial. Additionally, there is no fu...

See all answers

Comparisons

Adobe CQ5 vs Adobe Experience Manager

Compared 12% of the time

Liferay Digital Experience Platform vs Adobe Experience Manager

Compared 10% of the time

SDL Tridion DX vs Adobe Experience Manager

Compared 8% of the time

Oracle Content Management vs Adobe Experience Manager

Compared 7% of the time

SharePoint vs Adobe Experience Manager

Compared 6% of the time

More Adobe Experience Manager Competitors

Microsoft OneDrive vs Atlassian Confluence

Compared 19% of the time

Microsoft Teams vs Atlassian Confluence

Compared 14% of the time

Zendesk vs Atlassian Confluence

Compared 11% of the time

SharePoint vs Atlassian Confluence

Compared 10% of the time

Zoho Learn vs Atlassian Confluence

Compared 8% of the time

More Atlassian Confluence Competitors

Product Reports

Buyer's Guide

Adobe Experience Manager

December 2024

Download Adobe Experience Manager product report

Buyer's Guide

Atlassian Confluence

December 2024

Download Atlassian Confluence product report

Also Known As

Adobe Day CQ5, Ektron Social Marketing, Episerver Content Cloud

Confluence

Learn More

Adobe

Atlassian

Overview

Adobe Communique 5 (Adobe CQ5), currently manifested as Adobe Experience Manager (AEM), is a web-based content management system which is developed to help businesses in offering high-end digital experience to their customers.

Project management is easy with Atlassian's Confluence as your single source of truth. It integrates with JIRA so you can easily add context to your projects in one central location. Create and track issues & product requirements, publish release reports, track release progress, and more when you connect Confluence and JIRA. Confluence allows you to create, share, evolve, and capture your team's project documentation so you can collaborate better, smarter, and as a team.

Confluence also organizes your powerful repository of information, opinions, and knowledge to help you answer questions, create how-to docs, and possibly identify the next big thing. Logical and consistent management of knowledge and a powerful search engine ensure that you can always find the right content, when you need it most. Share, organize, and discover content all in one platform.

Confluence has multiple deployment options to provide the flexibility your organization needs.

Cloud is a fully hosted service for customers who want to iterate quickly and have us take care of managing the infrastructure.

For customers who need to run our applications behind their firewall, we have Server and Data Center options. Server delivers greater capacity for a larger user base and gives you more control, allowing you to remain compliant with your enterprise IT, security, IP and privacy policies. For our largest customers, Data Center provides all the capability of our Server option, along with high availability, instant scalability and performance at scale.

Atlassian also offers premium support and strategic services for enterprise customers. Technical Account Managers are cross-functional technical advisors providing proactive planning and strategic guidance across your organization. Premier Support goes above and beyond our standard offerings to give you account-wide support from a team of senior support engineers.

Sample Customers

Metra

Facebook, Skype, Microsoft, NASA, Netflix, Adobe, Bonobos, LinkedIn, Pfizer, Citi.

Buyer's Guide

Adobe Experience Manager vs. Atlassian Confluence

December 2024

Free Report: Adobe Experience Manager vs. Atlassian Confluence

Find out what your peers are saying about Adobe Experience Manager vs. Atlassian Confluence and other solutions. Updated: December 2024.

DOWNLOAD NOW

824,053 professionals have used our research since 2012.

See our Adobe Experience Manager vs. Atlassian Confluence report.

See our list of best Enterprise Social Software vendors.

We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.