Confluence is very easy to use and a range of third party add-ons to add more capabilities for power users. Highly recommended to any organization as a way of breaking down silos and sharing information more effectively across teams and departments. I often call it "Wikipedia blended with Facebook for the organization".
Business Development at a financial services firm with 1,001-5,000 employees
Third party add-ons add more capabilities for power users.
What is most valuable?
How has it helped my organization?
Prior to my organization adopting Confluence, email was everything. Internal knowledge sharing was always an email, which would get lost in everyone's inbox, along with all the "Reply All" comments. Now, any information worth sharing is posted to Confluence, with threaded comments making future research and referencing far more effective.
What needs improvement?
I've always found search to be buggy. Sometimes, searching for a keyword or phrase will result in no matches, despite me later finding a posting with that exact word or phrase.
Also, organizing content via folders could be improved. Nested folders only goes two levels deep, while more nesting levels would be helpful. Resorting to using tags for posts is more difficult, as too many tags were getting created by our teams and it became a nightmare.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Atlassian product line at a consultancy with 51-200 employees
The service desk is very friendly and tech support quickly resolves all our problems
How has it helped my organization?
Confluence works as a trunk for our documentations and instructions, and a help centre for our telephone contact centre.
For how long have I used the solution?
One and a half years.
What was my experience with deployment of the solution?
No, Atlassian's documentation is very good.
What do I think about the stability of the solution?
No, the product works stably.
What do I think about the scalability of the solution?
No, the product has scalability up to 2000 users.
How are customer service and technical support?
Customer Service:
Atlassian's service desk is very friendly.
Technical Support:They quickly resolve all of our problems.
Which solution did I use previously and why did I switch?
We used IBM Connections. It is a very interesting solution, but Confluence is more flexible (maybe because it has many add-ons in its ecosystem).
How was the initial setup?
Some of our installation work was "from the box", when the business requirement was standard. If the business requirement wasn't standard, we customized Confluence and added add-ons to it.
What about the implementation team?
Atlassian has powerful documentation, and even a weak sysadmin could implement Confluence.
What's my experience with pricing, setup cost, and licensing?
Pricing and licensing is friendly, but every year the price increases 5-10%.
Disclosure: My company has a business relationship with this vendor other than being a customer: Our company is a Gold Solution Partner.
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Atlassian Confluence
November 2024
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VMware Administrator at a financial services firm with 501-1,000 employees
Provides file collaboration, editing, and approval. All of the departments need improvement.
What is most valuable?
- Provides wiki features such as file collaboration.
- Allows us to get feedback from user to approve or edit the documents we create and use daily.
- Allows employees to share relevant information within internal Confluence spaces.
- Allows developers to organize their specifications and record their design decisions.
How has it helped my organization?
We can share solutions for various problems between people who work in the company. The next logical step is to use Confluence to manage support documentation. Documentation is a focus of our company for development.
What needs improvement?
All of the departments need improvement.
For how long have I used the solution?
I’ve been using this tool for two years.
What do I think about the stability of the solution?
We have not had any stability issues.
What do I think about the scalability of the solution?
We have not had any scalability issues.
How are customer service and technical support?
Technical support is good.
Which solution did I use previously and why did I switch?
We were using Microsoft SharePoint. We switched because it didn't have wiki features.
How was the initial setup?
The setup was easy.
Which other solutions did I evaluate?
We looked at SharePoint.
What other advice do I have?
Be active in the development of the knowledge management features in your company.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Specialist at a manufacturing company with 501-1,000 employees
Easy way to register and access knowlegde inside the company. I like the macros for formatting, PDF, images, and so on.
What is most valuable?
I like the macros (formatting, PDF, images, etc.), tags, tables (with autonumber), @user for citing another user, comments, and the access control in content using groups and users.
How has it helped my organization?
Meetings are registered in Confluence, allowing easy access on what had been discussed and the to-do lists. Information, knowledge and users of many areas are integrated in one place.
What needs improvement?
I would like to see the ability for each user to config his own home page,
For how long have I used the solution?
We’ve been using Confluence for 3 years.
What do I think about the stability of the solution?
We rarely encountered issues with stability. But when it happens, generally Atlassian is pro-active and send infos about any issues encountered and how it's beeing handle by support team.
What do I think about the scalability of the solution?
No issues with scalability.
How are customer service and technical support?
I have never used technical support.
Which solution did I use previously and why did I switch?
I never used a different solution.
How was the initial setup?
Initial setup was kind of straightforward. We learned how to use it as the issues/necessities appeared.
What about the implementation team?
In-house.
What's my experience with pricing, setup cost, and licensing?
It´s affordable.
Which other solutions did I evaluate?
No.
What other advice do I have?
I advise to start small, then go for the whole company. We started in IT and then expanded to the company using IT as an example.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Data Scientist at a tech vendor with 51-200 employees
Makes integration with other softwares or plugins easier
What is most valuable?
Makes integration with other softwares or plugins easier.
What needs improvement?
User interface (UI) could be improved.
For how long have I used the solution?
Began using it in the last year.
What was my experience with deployment of the solution?
No, we did not face issues with deployment.
What do I think about the stability of the solution?
No, we did not face issues with stability.
What do I think about the scalability of the solution?
No, we did not encounter any issues with scalability.
How are customer service and technical support?
Customer Service:
Their customer service is good.
Technical Support:A nine out of 10.
Which solution did I use previously and why did I switch?
We were looking for comprehensive solution, so we tried Confluence.
What about the implementation team?
We implemented the solution in-house. It was implemented with limited expertise.
Which other solutions did I evaluate?
No. We did not evaluate other options.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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