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reviewer1828764 - PeerSpot reviewer
Sr. Manager - Global Systems Manager at a paper AND forest products with 1,001-5,000 employees
Real User
Easy to use, great for building a knowledge base, and offer a lot of functionalities
Pros and Cons
  • "It's easy to use and you can create all types of pages."
  • "When we import the data in Confluence from Word or any other document, the formatting is not correct."

What is our primary use case?

We are using a lot of Confluence. While we are gathering the requirements from the business for the development, Confluence is used. We are creating project charters there. It covers all the functional requirements including knowledge sharing sessions. Basically, when somebody's leaving or somebody is being hired, everything related to that goes on Confluence. This also includes information, for example, about annual leave information, et cetera. If a person is hired and we need to prepare a KT plan for that. So we prepare a page in Confluence.

What is most valuable?

We like that it is a complete knowledge base where anyone can go and search for various types of information. Different departments are using it. If I want to search for any information, instead of pulling it from files, we have just added everything on Confluence, which makes it easily searchable.

It's easy to use and you can create all types of pages. 

There are lots of functionalities. You can see statues, who is signed in or not, et cetera. 

What needs improvement?

When we import the data in Confluence from Word or any other document, the formatting is not correct. When we export the data, more or less, it is fine. Let's say from Confluence to Word or Confluence to PDF, it's okay. Otherwise, we face formatting issues.  

The solution would offer more importing features. 

For how long have I used the solution?

We have used the solution for 15 years or so.

Buyer's Guide
Atlassian Confluence
February 2025
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability is great. If your workload grows, it can easily match it. 

We have 700 to 800 people using the solution right now in our organization. HR, production managers, and more are typically on the solution. Pretty much everyone uses it. 

How are customer service and support?

I haven't had any interactions with technical support. I can't speak to how they are in terms of responsiveness.

What's my experience with pricing, setup cost, and licensing?

My understanding is that the pricing is competitive. I'm not directly involved in the pricing and how it was done. That said, the fact that we have been using it for the last 15 years makes me assume it would be fine for our pocket and reasonably priced. I'd rate the pricing at a three out of five in terms of value for money.

What other advice do I have?

Confluence basically is not a management software. It is just a knowledge base. You can search for whatever is there. You cannot manage a project using Confluence. For that, you would need Jira, not Confluence. 

I would recommend the product. Currently, most companies are using Word documents for creating all requirements. Probably they'll be putting those in, either on SharePoint or somewhere. However, these need to be preserved for the future. This solution helps with that.

Overall, I would rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Human Resources Executive at Sticky IO
Real User
A solution that is straightforward to set up and has good scalability, but needs a more flexible pricing model
Pros and Cons
  • "The solution helped us to see where we were going wrong and where we were doing good, and that helped us to make proper decisions"
  • "There needs to be a flexible pricing model, where we can pick and choose services and customize our pricing model."

What is our primary use case?

We were developing an eCommerce platform and wanted to capture all of the metrics that were coming across. We chose Confluent, which is a ready-to-use solution. The use case was to track all of the traffic that was coming from across the globe, and create metrics out of it.

How has it helped my organization?

We used the solution for monitoring and alerting. It was purely for internal processes so we could monitor the status of services and see if something was happening, like an order not getting through, or the customer dropping, or a problem within the system itself. The ability to capture those kind of metrics helped the business.

What needs improvement?

The solution does have tons of features, but sometimes we don't want every feature to be there, we just want a basic solution. They don't offer the option to customize the package, so you get everything with the one bundle price. Maybe we're only using 10% of it, but we have to pay for everything. There needs to be a flexible pricing model, where we can pick and choose services and customize our pricing model.

For how long have I used the solution?

I used this solution for about a year as an integrator for a previous program.

What do I think about the stability of the solution?

Overall, we had a good experience with this solution. I'm pretty satisfied because we were able to quickly achieve what we wanted to do.

What do I think about the scalability of the solution?

The scalability of the solution is pretty good. I would rate the scalability as a seven or eight out of nine. 

How are customer service and support?

The solution has good support.

Which solution did I use previously and why did I switch?

We used open source Kafka or other solutions where you can deploy the open source version in your infrastructure and you don't have to pay anything, but you have to manage the solution by yourself.

How was the initial setup?

The initial setup was straightforward and quick. 

What about the implementation team?

We used CodeFish for deployment. 

What's my experience with pricing, setup cost, and licensing?

The pricing depends on traffic, like how much input and output is happening and how many messages you're handling. For example, you have a bundle package that has a limit. If you go beyond that, there's a different price attached to it, but if you are within that limit, it's a fixed price.

What other advice do I have?

Overall, the solution helped us to see where we were going wrong and where we were doing good, and that helped us to make proper decisions.

Confluent is a very good product, but only if you are using it to the fullest. If you want to use all the features offered by Confluent, there's no competitor for that, but if you're only looking for basic capabilities, then I wouldn't suggest Confluent. MSK has less capability as compared to Confluent, but since we were not using all of the capabilities, MSK is cheaper for me because I just want the basic features.

Confluent is a classic product. There's no doubt that they're leading the market and their offerings are excellent. I would rate them as a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Atlassian Confluence
February 2025
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
reviewer1431804 - PeerSpot reviewer
System Engineer at a insurance company with 1,001-5,000 employees
Real User
Easy to use and set up, includes Wiki software, the support is good, but the need better third-party integration
Pros and Cons
  • "What I like the most is the Wiki software that comes with Atlassian Confluence."
  • "I would like to see integration with Slack."

What is our primary use case?

In multiple organizations, we have been using Atlassian Confluence as a knowledge base, and for development. Our developers use it alongside Jira.

What is most valuable?

What I like the most is the Wiki software that comes with Atlassian Confluence.

The interface is good and it's pretty easy to use. Most developers have some experience with Jira, which makes it pretty easy for people to pick up. We don't usually need to provide them a string.

What needs improvement?

They can easily take on some of the features from Slack. 

They could try and copy Slack more and bring them into the market a bit quicker. That would be helpful for them.

I would like to see integration with Slack.

There could be improvements with the app ecosystem. For example, if we look at Teams, there is now an entire ecosystem. With Teams, you can essentially install any apps and do any integrations. Third-party, similar to Microsoft.

It's more about integrations with third parties. That is also something that could be better.

I think it can be more competitive, considering the competition they are now going to get from Slack and Teams. For example, if you look at Microsoft Teams, Microsoft is providing 365 for free with Slack.

For how long have I used the solution?

I have been using this solution for approximately seven years.

What do I think about the stability of the solution?

We have not had any issues.

What do I think about the scalability of the solution?

We have 1100 users.

How are customer service and technical support?

The customer support is pretty good. If you reach out to them, they are very helpful.

How was the initial setup?

The initial setup is pretty straightforward, I have never had any issues.

What's my experience with pricing, setup cost, and licensing?

When you purchase this solution you get some support.

Which other solutions did I evaluate?

Jira and Confluence go hand in hand. If it's for development, and if people have money to pay for one product only, they usually end up purchasing Jira, and not Confluence. 

But at the end of the day, it's an ecosystem. It really depends on how much you want to integrate and how much you want to dive into it.

What other advice do I have?

It really depends on what ecosystem they invest in and what they're looking for.

You have to look at the use case and if you already have an application in your ecosystem which is fit for purpose, you have to ask yourself, why you want to go out and pay for another product?

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Mgr, IT Development - Collaboration Platforms with 501-1,000 employees
Vendor
Valuable features include editing and creating web based content. The interface and functionality is different for those used to legacy systems.

What is most valuable?

  • Quick and easy editing/creating of web based content
  • Content is easy to format and easy to share: You simply type and save in a web browser
  • Atlassian is an AWESOME company
  • Confluence is the BEST wiki on the market

How has it helped my organization?

  • It gives our company a single place to document run books, procedures, and knowledge base articles
  • It's quick and easy to edit
  • It seamlessly integrates with other tools we use, like JIRA

What needs improvement?

  • Some versions have annoying bugs from time to time. Doesn't all software?
  • The interface and functionality is different for users used to legacy content management systems like SharePoint. However, spending a few minutes with Confluence and its intuitive interface will have them creating content quickly.

I also manage a SharePoint team, so I'm not biased. It’s just my opinion based on what I see.

For how long have I used the solution?

I've used and administered Confluence for the past three years, over five versions. I am about to upgrade to the sixth version.

What do I think about the stability of the solution?

With earlier versions, such as 5.4.4, we did have stability issues. After upgrading, we've been stable and fast.

What do I think about the scalability of the solution?

Stability issues were caused by an increased user load, i.e., scalability.

How are customer service and technical support?

Technical support gets a rating of 5/5. We pay for Premier support. It covers ALL Atlassian products. If these products are in any way important to your company, it's worth the cost.

Which solution did I use previously and why did I switch?

We were using TWiki. We needed an enterprise ready tool instead of freeware.

How was the initial setup?

The setup was straightforward and perfectly documented. Atlassian gives you a step-by-step guide. You would expect nothing less from a documentation platform.

What's my experience with pricing, setup cost, and licensing?

Atlassian is dirt cheap when it comes to enterprise software. I would suggest limiting the number of plugins (a.k.a., add-ons), as they are an extra cost and many times you're dealing with third-party vendors.

At the very least, use the ones that say "Atlassian Verified" and "Supported".

Which other solutions did I evaluate?

We did not evaluate anything else that I know of.

What other advice do I have?

  • Hire someone with experience using Atlassian tools, if possible
  • Don't implement organically
  • Have a PLAN for how you want your information structured
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user308109 - PeerSpot reviewer
Senior Development Manager at a financial services firm with 1,001-5,000 employees
Real User
Allows you to crowdsource the gathering of information and edit it.

What is most valuable?

The most valuable features are the collaboration and sharing of information.
The ability to crowdsource the gathering of information and have anyone edit and correct it instantly.

How has it helped my organization?

Quite simply, information is king. We have been able to share effectively and reduce our reliance on the usual Word docs and shared drives.

What needs improvement?

The WYSIWYG editor is great, but there are some problems with formatting. Tables and fonts are not always rendered correctly, especially when CCS is used to customize them. It is useful to understand Wiki Markup language to get around these problems.

The use of CSS can be a challenge, making customization difficult for new starters who have little experience of creating/editing CSS.

For how long have I used the solution?

We have used this solution since the very early versions created in 2003 (or thereabouts).

What do I think about the stability of the solution?

There have been no major stability issues. There have been a few outages, but nothing which suggests that the product/version is inherently unstable.

What do I think about the scalability of the solution?

I’m not aware of any scalability issues, but then I’m a “user” of the service and I no longer run an instance.

How are customer service and technical support?

My questions have always been around the use of the product. It’s more effective to ask the community via the on-line forum, or to reach out via other websites. In most cases, a general search for answers via Google tends to provide answers.

Which solution did I use previously and why did I switch?

I’ve played with MediaWiki, but not in detail and therefore I can’t compare it with Confluence.

How was the initial setup?

I installed version 4 from scratch. That was very straightforward. I connected it to Postgres (PostgreSQL), and that was trouble free and straightforward.

I haven't had the need to install more recent versions or manage installations that service a large number of concurrent users.

What other advice do I have?

This is a good product which beds itself into the enterprise very quickly. It soon becomes indispensable. It is worth getting a limited, license-free version first.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user201597 - PeerSpot reviewer
SVP Information Services at a tech company with 10,001+ employees
Real User
DocOps is a leading edge approach to technical content. We could not have done this without Confluence.

What is most valuable?

We are able to add 3rd party plugins and overall collaborative abilities. Keep in mind that DocOps moves the technical content industry from heavy duty doc apps to a crowdsourced approach which requires extensive collaboration. The plugins enabled basic doc properties such as version control from K15t.

How has it helped my organization?

DocOps is a leading edge approach to technical content. We could not have done this without Confluence. Other companies are looking to duplicate.

What needs improvement?

The search ability (using Lucene) is less than optimal and has known bugs that are slow in getting addressed. Search is key on any content platform.

For how long have I used the solution?

We have had Confluence used casually inside R&D for several years, but then built DocOps using confluence at its core about 18 months ago. This rating is based on that instance (which is hosted at Contegix).

We use the latest release of Confluence.

What was my experience with deployment of the solution?

No issues with deployment.

What do I think about the stability of the solution?

Yes, but because we stressed it with an integration to Lingotek which enables real-time cloud translation and a few plugins.

What do I think about the scalability of the solution?

We are constantly watching scalability and are a bit worried but believe the costs of the new Data Center version cost prohibitive.

How are customer service and technical support?

Customer Service:

They seem to struggle a bit. We were having some concerns with CPU usage and heap memory. Support seemed to struggle with solving. I also felt like I really had to purchase support for $35k to get the level I really needed.

Technical Support:

They seem to struggle a bit. We were having some concerns with CPU usage and heap memory. Support seemed to struggle with solving. I also felt like I really had to purchase support for $35k to get the level I really needed.

Which solution did I use previously and why did I switch?

No. This was a different direction from a documentation systems to confluence. Not a switch of wiki products.

How was the initial setup?

We had help from hired services help such as K16T and others. I also think our installation was much more complex than most from what I am told.

What was our ROI?

This is a complex answer given we created an industry leading platform and way of using confluence unlike any other user.

Which other solutions did I evaluate?

Due to our experience using it internally and based on a review of a few free wiki’s, we decided to go with Confluence so as to have only 1 product at CA.

What other advice do I have?

Spend time figuring out the best way to maintain. Hosted vs On Premise. Also, you may need to develop new skills to install and manage the plugins.


Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
PeerSpot user
Program Mananger at a university with 10,001+ employees
Real User
Top 20
Confluence vs. Blackboard Learn

Both Confluence and Blackboard Learn have the capability to utilize wikis for instruction. Depending on the features you need, one may be better for your course than the other. Wikis in Blackboard Learn have a direct tie in to all of blackboard’s features, especially the grade book. However Confluence has a greater overall feature set, thereby making it a much more powerful wiki tool.

Below is a wiki comparative grid between these two applications.

Features

Confluence

Blackboard Learn wiki

Viewable to Public

Yes, if wanted

No (only to individual classes)

Content hierarchy control

Yes

No

Wiki lifespan

Beyond life of course

Only life of course

Individual user access control

Yes

Yes, but must have admin. create

Groups

Yes, but must have admin. create

Yes

Wiki mark-up supported

Yes

No

Rich text editing

Yes

Yes

Direct BB grade book access

No

Yes

History – Track users

Yes

Yes

Student created pages

Yes

Yes

Threaded -Commenting

Yes

Yes

Embed video

Yes

Yes

Embed PDF, Word, or PPT files

Yes

No

Attach documents

Yes

Yes

Blogging

Yes

Yes, but external to wiki

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Lasse Mikkonen - PeerSpot reviewer
Principal Consultant at Contribyte
MSP
Provides great search functionality with the main value being ease of communication
Pros and Cons
  • "The search functionality is a really powerful feature."
  • "It lacks ease of integration."

What is our primary use case?

We provide this solution to customers and also use it in our company. It's often used as an intranet and then for collaboration or communication. It enables you to have project spaces or team internal spaces and different types of documentation. We are platinum partners with Atlassian and I'm a principal consultant. 

What is most valuable?

I think the structuring of information into spaces and the search functionality are really powerful features. The solution is user-friendly and anyone can comment or write documentation related to a customer's project. The main value is that Confluence makes communication easier. It has a very unique feature in that it has a marketplace of apps which means you can extend Confluence by installing apps into it and make it work differently.

What needs improvement?

I'd like to see easier integration.

For how long have I used the solution?

I've been using this solution for 10 years. 

What do I think about the stability of the solution?

The stability is very good. 

What do I think about the scalability of the solution?

The solution is scalable, we have around 600 users. We'll probably expand usage to new areas. 

How are customer service and support?

Customer support has deteriorated because the company has grown so much. They can't provide the same level of service. We provide consultancy services so it works to our benefit.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I've also used Sharepoint and in comparing the two, Confluence makes communication much easier. SharePoint is more difficult to use and a complex solution.

How was the initial setup?

The initial setup requires some planning. To get Confluence up and running took a day but it took close to a year before everyone felt comfortable with the solution. Following the initial setup, it required user management and security settings. And then build the data structure or space structure and install plugins. Following that there is a training process for users. We deployed internally because we have experience providing that type of consultancy to other companies. Half of the companies we deploy to use some external help and half do it by themselves. It takes longer if you do it without assistance.

Maintenance requires less than one man month per year because you don't have to install updates. But still there's some maintenance, cleaning up data and fixing the permits and things like that.

What was our ROI?

The ROI is both in terms of time as well as financial. 

What's my experience with pricing, setup cost, and licensing?

Confluence used to be really affordable but they've been increasing their prices. It's not super expensive but more expensive than it used to be. We pay an annual licensing fee which includes some essential plugins. 

What other advice do I have?

Spend some time planning the structure and how you're going to use Confluence and provide some initial training. It makes the deployment easier.

I rate this solution nine out of 10.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user