Atlassian Confluence Reviews

The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals. We can create web-like interfaces without needing to be an expert in Java, Java scripts, or HTML.

We use the tool to establish a collaboration space across federal agencies, state agencies, and other public stakeholders. We are able to create a simple workflow and have an electronic record of those activities.

The basic improvement needed from my perspective (and it may be more to do with how Office of Management and Budget (OMB) has allowed certain features of Confluence to be used) is the ability to move multiple attachments at a time. I would like to be able to copy a set of pages in Confluence as a template. It would be nice to have better business collaboration examples.

We have used this product for five years.

We had stability issues sometimes, but I am not quite sure where those issues occurred. I don’t know if slowness is occurring on the OMB server end or on my organization's end in terms of network transfer of information. Sometimes the system does not respond as fast as a normal web interface. I am happy, overall, because I understand the power of the collaboration efforts being done. However, I think most people are used to one-way communication when it comes to the internet and they expect the same speed when collaborating from a two-way (or more )perspective.

The system has incredible scalability. I have not used all of the features that OMB provides, but we have an integrated system with:

• Collaboration & Information Sharing
• Data Collection
• Analysis
• Publications
• Specialized Applications
• PaaS
• Records Management
• Publishing
• Business Intelligence
• Workflow
• Web Frameworks
• Common Database
• Identity and Provisioning

I don’t interact with Atalssian directly, but rather through OMB who interacts with Atalssian. OMB is my technical contact and in terms of my use of the system they are fairly responsive. The system is a federal-wide system, in which participating federal agencies pay a fee ($50-200K) to be a member and use it as a shared service. When there are special initiatives, a federal agency may have to pay a little more. When I say a little more, I mean a little more, not huge amounts of money.
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I used previous systems, such as email, common spaces, CDs, snail mail, and lately, SharePoint (we are still using this as well). These are all painful, unsecure systems and require an IT army.

Before choosing this product, we evaluated SharePoint.

If you want to solve complex problems with a simple solution, then use Confluence and use it to scale to more complicated things as you grow.

There are some documents for users, some for developers, and some workspaces for projects, both in Jira and others for internal business processes within our company. It's not for customers, only for internal use.

The most valuable feature for me is the structure of documents. The page tree feature is more convenient for me.

There is room for improvement in terms of pricing.

I have been using this solution for around four years. 

It is a stable solution. We never faced any problem with stability.

The scalability is enough for our use cases. It covers all our needs. 

There was no problem with the setup process. 

When we started using Confluence, it was more convenient for us, but later, it became more expensive. Unfortunately, the data center version is expensive for us. So, it could be a bit cheaper.

In my opinion, I would rate the solution an eight out of ten. 

I use it as a knowledge base system for sharing knowledge and creating Kanban boards.

What I find the most valuable about Confluence is how easy it is to use. In addition, we have a lot of good clients and it can help us achieve a lot of things.

The area that needs improvement is the search capability. It should have generalized capabilities. The support should be better when it comes to analytics features.

I have been working with Atlassian Confluence for over five years.

The solution is quite stable. I give it an eight out of ten. 

The scalability of the solution is amazing. It supports a lot of pages and it's very helpful. I give it a nine out of ten. 

Approximately 300 people are using Atlassian Confluence within my business unit and there are around 1,000 users in the company. 

We haven't had many issues with the solution. Another team at our company handles the technical support, an IT expert who manages Confluence.

The initial setup is simple although it was not done by our team. We had a separate team do it for us.

When it comes to affordability, I give it an eight out of ten. It's reasonably priced since many people are using it.

Microsoft SharePoint is a bit fancier and can possibly achieve more complex things than Atlassian Confluence, but it's not easy to use. Confluence is simpler, and the integration with Jira is good.

Overall, I would rate it an eight out of ten. I would definitely recommend it.

We use it to manage different documentation such as PDFs and PowerPoint. It's similar to Dropbox but is more organized. We have approximately 1,000 users that make use of this solution in our business. 

The customization that Confluence offers is one of its most useful features. You can customise it based on the specific project you are working on. It also supports multiple languages. 

I also like using the web browser version of this solution and the fact that it is easy to search. You are able to see more that ten rows of results. 

We currently only use this solution for retrieving information. In a previous company, I also used it for HR and onboarding. The one way in which this solution could be improved is by offering better design and UI.

I have been using this solution for five years. 

This is a stable solution. I would rate it a ten out of ten for stability. 

This is a scalable solution. It is built on a crop base and so adding additional documents is simple. 

The initial setup is straightforward. 

This is a very expensive solution. 

We compared this solution with Lark and I think Lark is a better option. When using Confluence, you can only search using a search bar. When using Lark, you can search through a messaging bot and everything is translated. For example, Chinese words can be translated into English without requiring AI. 

I would rate this solution a six out of ten. It is one of the most well known solutions but comes at a high price and does not offer the best functionality. 

We used this solution to create and manage shared documentation, as well as managing the team details and giving visibility of attendance and absence to all team members.

This solution allowed us to easily input details beyond just text, such as creating basic data charts to monitor team performance. 

The document creation features of this solution are also very impressive.

We would like there to be more advanced data manipulation features available in this solution, such as creating more complex charts, and a column freezing option.

We always found this solution to be stable.

I would advise new users of this product, to begin by creating simple documentation, and then move on to using macros and the different features provided, once they know how the solution works.

I would rate this solution as 10 out of 10.

It's the knowledge base for our company.

We have project spaces for our customer projects, and the project teams share information about the projects.

We also use it as a wiki for our company.

As for valuable features, the team management features help us to share information very easily.

Also, you can work with multiple people on one document inside the solution.

The scalability for larger companies could be improved.

Atlassian has decided to stop the server edition of Atlassian Confluence. In the future, you can only buy an enterprise installation called Data Center, and you have to pay for a thousand users on up. This means that it will be very expensive. So, small installations will only have the cloud option, but the cloud version of Atlassian Confluence is not as stable as the on-premises version.

It would be good to have more graphical components on dashboards to show table components as graphics, pie charts or bar charts. These are not included at the moment.

I've been using it for the last five years.

The stability of the on-premises version is really good.

The scalability is not so good, but it's enough for us because our company is small. We have 30 users. However, we have customers who have 10,000 people on Confluence, and then it becomes a problem.

I would rate technical support at three on a scale from one to five.

We chose Atlassian Confluence because it is really easy to set up the system and because of the functionality. The system has many good functions, and the UI is really modern and easy to use.

The initial setup is straightforward.

Less than one full-time employee is needed for the maintenance of this solution.

Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive.

Use the 30 day test period to be sure that you want the system. You should use it and test it during this time and then decide.

At the moment, Atlassian Confluence is the best team product you can buy, and I would rate it at eight on a scale from one to ten.

1. Its ability to display data from an excel sheet attached to the page. A simple one line code can do this.

2. Allows markers in the page so that they can be referenced in other pages thereby avoiding duplication.

3. Allows creation of random tables when needed for representation.

4. Allows document attachments to be visible as a link whose display text can be user-defined.

This became the primary location where all knowledge documents and other documentation were recorded and held. Its ability to allow creation of child pages helped to nest topics within topics

1. When excel sheets are added for being displayed, it skips document formats and does not recognize merged cells.

2. Supports only MS office 97-2003 formats. Should also support 2010 formats as its a overhead to convert everytime.

3. JIRA and Confluence connectivity needs to be stabilized. We've faced embarrassing situations with stakeholders when the Confluence pages could not pull the list of JIRAs to be referenced on the page.

5 years

Deployment was handled by the client's infrastructure team. I'm unable to comment on this.

Yes. JIRA to confluence connectivity was a nagging issue. To circumvent this, we started using JIRA dumps into excel and uploading them to the Confluence page.

None

I'm unable to comment on this.

I'm unable to comment on this.

Confluence was already used as the primary tool for reporting and documentation.

However, there have been Sharepoint based solutions for holding documents and their version which I did not find as user-friendly as Confluence.

The other option, of course, is to maintain your documents in a configuration management tool like Visual Safe Source.

Deployment and setup was handled by the client's infrastructure team. I'm unable to comment on this

Deployment was handled by the client's infrastructure team. I'm unable to comment on this.

I'm unable to comment on this.

We did not particularly evaluate other tools, but when compared with VSS and Sharepoint based solutions, Confluence would be an easy choice. This depends on what exactly is your purpose of using this tool. My views are based on its use as a tool for documentation and a QA's perspective on it.

I use Atlassian Confluence for documentation purposes. It is utilized for storing project data, sharing tickets through Jira to Confluence, and measuring documentation for every step of a project, much like a Wikipedia-style tag. Everything is noted in a step-by-step process on the Confluence pages.

Confluence helps save time and facilitates easy data sharing among team members. It allows us to create spaces for meeting notes that can be shared with other team members without reaching out individually.

The macros feature in Confluence is quite valuable. It allows the creation of tables, calendars, and the integration of hyperlinks with ease.

There is a significant difference between the data center version and the cloud version of Confluence. Providing the same features in both versions would be beneficial. 

Additionally, there is no functionality in Confluence to have a team title as a home page header and footer on each page export, which is something I've requested from Atlassian.

I have been working with Confluence for more than six years.

Stability depends on the setup. If you have good hardware and availability servers, Confluence is usually available continuously. The stability is primarily determined by the server and hardware configuration.

Scalability also depends on how you set up Confluence. It is easy to scale and expand the product.

If you take the premium support from Atlassian, they reach out within one hour. Otherwise, normal support takes one to two days.

Positive

The initial setup is very simple. Migrating from other tools to Confluence, or from cloud to the data center, is easy.

We didn't require any third-party consultants for the setup. We established this in-house.

Atlassian products, including Confluence, have yearly price increases of approximately five to twenty percent.

I'd rate the solution nine out of ten.