Atlassian Confluence Reviews

We're using Confluence as a document management solution. Confluence includes all our documents internally in the company in regards to policies or how to document or about business requirement documents. Therefore, it's a document management system for us.

Confluence can give you the possibility of installing plugins to meet your different needs and you can cover all your needs. Most of them are free to install.

The initial setup is very easy.

Due to the fact that there are so many diverse plugins available, the solution really isn't missing any features. 

The product is considered expensive. 

In the future, I would like to be able to copy from other documents, local documents on your PC, and paste them into Confluence pages while keeping the formatting. At the moment, you can copy and paste, however, all your formatting disappears. This is one of the features that I would want. 

In terms of the feature for uploading documents, at the moment, when you want to upload documents from your local PC into Confluence, you can do it. However, when you want to make updates on your document, you need to download it from Confluence, make the changes in the document, and then upload it again. Instead of doing this, instead of downloading the document from Confluence, it's better to have the possibility to make your changes in Confluence and open the document in Confluence instead of downloading everything.

I have been using the solution for four years. It's been a while now. 

It's stable. It's a really stable product. There are no bugs or glitches. It doesn't crash or freeze. 

We have 50 people on the solution and we have no plans to increase usage. I can't, therefore, really speak to the scalability potential.

I've never had to reach out to technical support. I can't speak to how helpful or responsive they would be. 

I found the implementation process to be simple and straightforward. It's not complex at all. 

I don't handle the licensing aspects of the product. I'm unsure as to the exact costs. It's my understanding, however, that it is an expensive product. On a scale from one to five, where one is cheap and five is expensive, I'd rate it at a three and a half. 

We're a customer and an end-user.

I'm not sure which version of the solution I am using at this time. 

I'd advise new users to not be scared, to play with anything on it, or create documents and delete documents. It keeps tracking the item version. It keeps a version history so that you can revert all your changes back. Never be scared to play with Confluence.

I'd rate the solution nine out of ten. It's an easy tool to use. It gives you the possibility to integrate it with JIRA. All your documents and business documents can be connected to JIRA. With the versioning available in Confluence, history versioning, if you delete something, you can always find it. If someone changes anything in the document, you can find it from the history. It's a really good product.

We mainly use Confluence for our internal documentation work and to plan new features, design documents, and knowledge transfer documents. Most of the documentation work is done using Confluence. 

We have a separate Confluence space for our team, with public articles about our projects and how to set up our repositories, available for anyone to access. 

Additionally, we maintain private content within the team's Confluence space.

Confluence has significantly improved the productivity of our team. Previously, finding information required asking someone or searching through improperly organized resources. Now, all onboarding documents, knowledge transfer documents, and documents regarding features are within our Confluence space, making it easy to find information as needed.

Confluence is very easy to use and feature-packed. It allows us to design well-organized documents and offers valuable add-ons. Its integration capabilities enable direct linking of pull requests and certain issues across spaces, facilitating easy navigation and enhanced collaborative work.

The discoverability of documents could be improved. In scenarios where documents are managed by another department or we are looking for specific documents, the process could be enhanced for easier discovery.

We have been working with Confluence for about a year.

Confluence is stable, and we haven't experienced any disruptions with their service.

We have not escalated any questions to technical support.

Positive

Before Confluence, we predominantly used SharePoint and Microsoft products. We decided to switch to Confluence as we were already using Jira and Bitbucket, making the transition to Confluence seamless with other Atlassian products.

Properly use the features available in Confluence, such as site spaces and other functionalities.

I'd rate the solution nine out of ten.

It is linked with the documentation tools. SourceSafe is very quick and a more stable tool, especially for online multi-usage. Microsoft Project Service is much worse from when I was using it 10 years ago, but I don't have recent experience with it. With Atlassian Confluence, maybe the user interface is poorer, but the use of it is much more dimensional and stable.

I like the documentation. It's a central platform, and there are many things that I can do with it. I'm very pleased about it.

I can put my workspace and tasks under related documentation. I can put it heuristically on the portal, so I can see everything and the comments, and the document, the outputs, and the coding links. I can put down all the photos and see all of the portfolio in one shot, as a summary.

The user interface could be improved.

I have been using Atlassian Confluence for more than 10 years.

My personal experience is related to the R&D process, R&D funding process issues, and R&D funding projects. I'm responsible for project management, program management, or department-related IT consultancy and also software development project teams. For the last 10 years, I have also been responsible for R&D project management and all of the process management of R&D centers, so government and funding organizations' process.

We are just analyzing many programs to enhance our project management tools, agile management and agile projects.

We have been using the JIRA platform recently, and tools for documentation and some custom internal tools that departments have just developed for us.

The solution is stable.

I don't know how scalable it is, but it's enough for 10 or 20 partners of companies to use it online.

In our company, especially with the development teams, we had more than 100 people using the solution.

I used Microsoft Project Server for almost two or three years. It's very hard to concentrate or consolidate the portfolios of resources in different projects. It's very hard to manage. There was too much administration that we had to do, so we stopped using that tool. 

I think Atlassian is better because it includes all the features that a PM or a project team needs.

I would rate this solution 8 out of 10. 

I would recommend this solution to others.

We are a banking institution and use this solution to provide the key technical and functional documentation of the project that we share with our users. I'm the managing partner and we are customers of Atlassian.

The product is quite intuitive and user-friendly. It offers a lot of freedom when drafting directly online, and there are some very nice features to connect with JIRA, for instance. It's helpful that the solution enables documentation of user histories that you are following or tracking in JIRA and links the two. 

The performance could be improved, we sometimes run into difficulties creating tables. 

I've been using this solution for six years. 

The solution is very stable, we've never had a problem. 

The solution is very easy to scale, especially because it's easy to interface with other applications. In my project at the bank we have over 100 users; my client has thousands of users. 

I've never directly contacted Atlassian support because we have our internal IT department. If I have an issue, I raise an internal ticket via ServiceNow and the administrators of the bank take care of things. If necessary, they contact the vendor.

I'm not an administrator but I believe the initial setup is relatively simple. From a user perspective, you can very easily create a dashboard, quick links, and things like that.

This is a very easy cloud-based solution that permits collaborative drafting of documents. We can have several people editing documentation at the same time which simplifies things. It's a good solution for technical and functional documentation.

I rate this solution eight out of 10. 

I use Confluence to organize my data. In the case of Confluence, I use it to handle various transactions in the bank. We have multiple channels in the bank. The bank I work for is one of the largest in Brazil.

I manage five different channels in the bank. I receive messages, put them in a pipeline, and then process the data in various ways. After that, I distribute the processed data through different channels. I also have other tasks related to client management.

For example, I have to connect my legacy systems with new solutions, and Confluence helps me with that. I use different connectors to transfer data from legacy systems to new core solutions.

For me, the most valuable feature is its high performance. It's crucial for us in the bank, as we handle a massive number of transactions every day. It's very efficient and saves a lot of time.

Additionally, the ease of use and the availability of different connectors are important. They help me connect with various databases and facilitate integrations with different solutions.

I have a couple of different pipelines that I work with. However, I'd like to see them displayed differently on the same dashboard. So, I would like to have a unified dashboard to view the different pipelines.

In my case, the governance aspect is the most important. It doesn't work well with a huge company, and it's not as effective as it could be for software developers.

Moreover, there is an area of improvement in the governance functionality within Confluence, especially for large companies like ours, to have a more sophisticated governance solution associated with Confluence.

I have been using it for six months. I am using both Confluence SaaS solutions. I have access to various versions of the software.

It is very stable solution. 

I would rate the scalability high. 

The customer service and support team was not so good. In Brazil, the technical support for Confluence is not very good because the team is small. We are still trying to improve, but there are a lot of open permissions on the internet. However, Confluence is a very important tool and has good features. So, it's important to have better support because it can make it easier for users to work with Confluence. Currently, it's not as close as other brands, which makes it hard to propose new ideas or get prompt assistance. There are a lot of opportunities to make it more user-friendly.

The initial setup was complex.

In my opinion, it's worth the investment. I saw an ROI in a short time.

The pricing is good. In my opinion, there are no better alternatives.

I would definitely recommend using this solution. Overall, I would rate the solution a ten out of ten.

We are using it for collaboration, team communication, documentation portal, and sometimes project-related content. We keep the details of the project and related documents.

It is a good collaboration tool. You share the document content and also its history through Atlassian Confluence so that you can trace its development. Also, you can add comments to the project-related items in order to track the history. It has JIRA integration in a way that you can combine the project-related dashboards into one space. This increases the communication between the teams. It is a good way to record know-how basis. You can use it as a know-how base for newcomers to be initiated more easily to the items provided.

It is easy to use and create new page content. It has macros and some stamp dates for your projects. If you would like to make something new that you have not done before, it is usually easy to find out on the internet. There is a lot of information available and the search function is excellent. You can search in different spaces and get answers for items you want to find easily.

I would like to see more macros provided by the company. Currently, those macros require extra cost. Additional free capability for those types of integration or components would be helpful in the existing license.

I have been using Atlassian Confluence for almost four years.

It is very stable. I have not seen any virus interruption or issue related to the stability.

I would say that Atlassian Confluence is scalable we have more than one thousand users.

Currently, I have not contacted technical support.

We implemented it through a third party.

We went with Atlassian Confluence because JIRA had the same type of usage.

If you need to create some teamwork spaces it is very good. I would rate Atlassian Confluence a nine out of ten.

The most valuable feature is the ability to create business collaboration solutions without having an army of IT professionals. We can create web-like interfaces without needing to be an expert in Java, Java scripts, or HTML.

We use the tool to establish a collaboration space across federal agencies, state agencies, and other public stakeholders. We are able to create a simple workflow and have an electronic record of those activities.

The basic improvement needed from my perspective (and it may be more to do with how Office of Management and Budget (OMB) has allowed certain features of Confluence to be used) is the ability to move multiple attachments at a time. I would like to be able to copy a set of pages in Confluence as a template. It would be nice to have better business collaboration examples.

We have used this product for five years.

We had stability issues sometimes, but I am not quite sure where those issues occurred. I don’t know if slowness is occurring on the OMB server end or on my organization's end in terms of network transfer of information. Sometimes the system does not respond as fast as a normal web interface. I am happy, overall, because I understand the power of the collaboration efforts being done. However, I think most people are used to one-way communication when it comes to the internet and they expect the same speed when collaborating from a two-way (or more )perspective.

The system has incredible scalability. I have not used all of the features that OMB provides, but we have an integrated system with:

• Collaboration & Information Sharing
• Data Collection
• Analysis
• Publications
• Specialized Applications
• PaaS
• Records Management
• Publishing
• Business Intelligence
• Workflow
• Web Frameworks
• Common Database
• Identity and Provisioning

I don’t interact with Atalssian directly, but rather through OMB who interacts with Atalssian. OMB is my technical contact and in terms of my use of the system they are fairly responsive. The system is a federal-wide system, in which participating federal agencies pay a fee ($50-200K) to be a member and use it as a shared service. When there are special initiatives, a federal agency may have to pay a little more. When I say a little more, I mean a little more, not huge amounts of money.
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I used previous systems, such as email, common spaces, CDs, snail mail, and lately, SharePoint (we are still using this as well). These are all painful, unsecure systems and require an IT army.

Before choosing this product, we evaluated SharePoint.

If you want to solve complex problems with a simple solution, then use Confluence and use it to scale to more complicated things as you grow.

Mainly, usage involves multiple activities that I do, like updating the entire team structure. There is technical documentation, holiday details, and several segments. One important segment is technical documentation related to the project activities, which all developers, testers, and the VA must follow. 

It is a common repository for them, providing only read access rather than write access. Apart from that, there is a team structure aspect—about who hires the team, their IDs, single sign-on (SSO), joining details, and when their SSO will expire. 

This information is mainly for me and my upper-level boss. You can get all the details if you want to know how many associates are working on this particular project. It's a summary, with a chart that gives an overview of the resources, so that is another segment.

Copying another page and providing an option to edit everything is valuable. Specifically, when I want to edit something, it offers that option immediately. I can tap on it or mouse over it, and you have immediate access. 

The new UI, which launched six to eight months ago, includes many other features. I find the editing option straightforward and quick. It is a feature I like most and frequently use. 

Additionally, this tool provides a single repository for interacting with the entire team. It's accessible from anywhere, and people from different regions, like India or Germany, can use it in their own time zones. It's not only a time-saving solution but also a helpful repository.

There is a holiday calendar, however, I need to install an app or add something to it. The add-on feature is not readily available or well-documented. Guidance on this should be available in a forum. 

Recently, I used a feature in another tool—perhaps GitHub—where it helped prepare a chart. It involved listing resources, like having fifteen people in the X team, ten in the Y team, and seven in the Z team. It created a bar chart showing these numbers. This chart used AI to offer users the option to create it based on the data. It was then created on a separate page and made available.

I'd rate scalability eight out of ten.

In terms of support, I haven't encountered issues requiring support. I usually search on YouTube or different forums if needed. Primarily, there is not much I need from support. I would categorize it as not applicable. As for competitors, I haven't found any tool similar to this one, so I would say it is currently the best in the market.

Neutral

I am familiar with this tool, so for me, the initial setup is simple. I don't find it complex. Even companies are getting licenses for it, so we use our login and admin users. In terms of setup, I don't encounter any difficulty. It is very simple with no complexity.

The overall product rating is eight out of ten.