Atlassian Confluence Reviews

We use it for our knowledge base and also for internal blogging.

The templates are a valuable feature. You can make templates. There is a space inside where you can create pages. When you use the template, the page auto-generates text and images. You do not have to think about the structure of your page as well, which I think is a very good thing for a user. Because usually when you're in front of a blank page, it can be a bit dreadful to know where to start.

Some macros can be technical, and they are better managed on the Confluence cloud rather than on-premises. For example, when you add an image on the cloud, you can resize it just by using the mouse. This is not the case on-premises yet. You have to write pixels of the size of the image sometimes.

Some of the very old macros are still there, and some of them are technical. It can be hard for users if they are not from an IT background to understand how to use them quickly.

There's a feature that is really helpful that I like, but it is inside the cloud version and not in the on-premises version. It is the inline comment in edit mode. In fact, you can do inline comments on articles and pages on both the cloud and on-premises versions, but when you modify the page on the cloud, you can still see them but in edit mode. When you edit the page, you cannot see them anymore. You need to have two tabs in order to remember what the comments were.

I've been using it for four years.

Stability wise, Confluence is a reliable tool, and as a wiki, it's a good tool. So, there are no known performance issues.

With regard to Confluence on-premises, the performance would obviously depend on the infrastructure and the hardware behind the installation. So, it won't really be linked to the tool.

On the cloud side, the stability is okay as well.

Confluence is scalable on both the cloud and server data center. On the cloud, you can even go up to 10,000 users, which was not the case three or four years ago.

We have nearly 300 users. We do our assignment reports on it, and some use it in sales. Managed services staff use it to share information with clients. It is used by everyone.

The installation is easy, and there's nothing more to do after the installation. It can be ready to use very quickly.

Deployment would probably take a day or two at the most. However, if the client needs advice regarding the structure of the company and how to do the knowledge base, then it can take several days. Usually, this is up to the organization, but as it's really quick to use, you can create whatever you want the day after the installation.

There are some cases where you can go on Confluence as a public site without a license, but you will not have all of the features. You can also have a Confluence site that does not require a license just to read the articles.

When you have Jira Service Management attached to Confluence, then you can go through the portal of Jira Service Management and read the Confluence articles without the license. This is good because when you are in an ITSM environment, you have many customers, and you do not want them to have to pay just to read articles.

Regarding the use of the full features of Confluence, there is a license cost, and it depends on how many users you want.

You should use Atlassian Confluence, but you should not expect it to behave like a document manager. People do ask me what the advantage of Confluence is compared to that of SharePoint, but in fact, this is not the same use case. SharePoint is for storing documents at a place, and Confluence is a wiki.

I would recommend that you go for it but you will need to remember that it's a wiki and is not designed to store documents. It can store documents, but only up to a certain size. Also, it's not meant to be used to store documents.

If you are looking to deploy your organization or your projects inside Confluence, do think about the right structure because it will influence the way your people use it. Think about how to deploy the structure of your projects or your documents inside the Confluence, and do not expect it to be a document manager.

On a scale from one to ten, I would give Atlassian Confluence an eight because it's a great tool. It's a great wiki and is easy to use. It's easy to understand how to use it as well, particularly if you are from an IT background. Someone who is not from an IT background might need some help in the beginning on how to use it. The setup is really easy, and you do not need specific skills to deploy it. However, the comment feature and macros need improvement. It would be nice to have more templates in the future.

I use Atlassian Confluence for all kinds of documentation purposes, such as sharing information about specifications among the group and distributing those documents for review remarks from others. It's a nice way of distributing information between different teams.

Atlassian Confluence's most valuable features are the ease in which you can use the tool, the flexibility in creating folder structures, receiving notifications in case others put remarks on the documents, and working together on documents.

Atlassian Confluence could improve how information is shared outside our company. We had some negative experiences with the rights we have with our information when sharing it within Atlassian Confluence and with other teams outside the company. It's due to the limitations on the rights we have on the export capabilities. We don't have sufficient rights to do so.

In an upcoming release, there should be improvements in the graphical support for drawings. We have some plugins, but it's limited for making drawings within Atlassian Confluence, it's rather difficult. Most of the time we create I create drawings outside Atlassian Confluence and import them as a file. It makes it a bit difficult to update drawings within the solution itself, but it's mostly limited to the plugin support we have internally.

I have been using Atlassian Confluence for approximately five years.

Atlassian Confluence is a highly stable solution. We receive notifications from the vendor if there is maintenance work that is required. The overall stability is good.

The scalability of Atlassian Confluence is very good when I see how many people are using it. There could be up to 1,000 users using the solution. 

I have not needed to use the support from Atlassian Confluence.

The initial setup of Atlassian Confluence is straightforward. It's set up within the company and we ask to create workspaces for ourselves.

We have a site license for Atlassian Confluence and there are some limitations on external users.

I would recommend others to use these solutions. The ease of use and the very short learning curve, make it an ideal tool.

I rate Atlassian Confluence an eight out of ten.

The solution is very simple to collaborate among a large group of people. If you want to create a bit more compelling, nice-looking documents, then it's not ideal, but for the thing we are using it for, it's perfect.

It's the knowledge base for our company.

We have project spaces for our customer projects, and the project teams share information about the projects.

We also use it as a wiki for our company.

As for valuable features, the team management features help us to share information very easily.

Also, you can work with multiple people on one document inside the solution.

The scalability for larger companies could be improved.

Atlassian has decided to stop the server edition of Atlassian Confluence. In the future, you can only buy an enterprise installation called Data Center, and you have to pay for a thousand users on up. This means that it will be very expensive. So, small installations will only have the cloud option, but the cloud version of Atlassian Confluence is not as stable as the on-premises version.

It would be good to have more graphical components on dashboards to show table components as graphics, pie charts or bar charts. These are not included at the moment.

I've been using it for the last five years.

The stability of the on-premises version is really good.

The scalability is not so good, but it's enough for us because our company is small. We have 30 users. However, we have customers who have 10,000 people on Confluence, and then it becomes a problem.

I would rate technical support at three on a scale from one to five.

We chose Atlassian Confluence because it is really easy to set up the system and because of the functionality. The system has many good functions, and the UI is really modern and easy to use.

The initial setup is straightforward.

Less than one full-time employee is needed for the maintenance of this solution.

Pricing wise, it ends up being an expensive solution. In the beginning it's cheap, but by the time you have all the functions you need, it turns out to be expensive.

Use the 30 day test period to be sure that you want the system. You should use it and test it during this time and then decide.

At the moment, Atlassian Confluence is the best team product you can buy, and I would rate it at eight on a scale from one to ten.

We mainly use Confluence for our internal documentation work and to plan new features, design documents, and knowledge transfer documents. Most of the documentation work is done using Confluence. 

We have a separate Confluence space for our team, with public articles about our projects and how to set up our repositories, available for anyone to access. 

Additionally, we maintain private content within the team's Confluence space.

Confluence has significantly improved the productivity of our team. Previously, finding information required asking someone or searching through improperly organized resources. Now, all onboarding documents, knowledge transfer documents, and documents regarding features are within our Confluence space, making it easy to find information as needed.

Confluence is very easy to use and feature-packed. It allows us to design well-organized documents and offers valuable add-ons. Its integration capabilities enable direct linking of pull requests and certain issues across spaces, facilitating easy navigation and enhanced collaborative work.

The discoverability of documents could be improved. In scenarios where documents are managed by another department or we are looking for specific documents, the process could be enhanced for easier discovery.

We have been working with Confluence for about a year.

Confluence is stable, and we haven't experienced any disruptions with their service.

We have not escalated any questions to technical support.

Positive

Before Confluence, we predominantly used SharePoint and Microsoft products. We decided to switch to Confluence as we were already using Jira and Bitbucket, making the transition to Confluence seamless with other Atlassian products.

Properly use the features available in Confluence, such as site spaces and other functionalities.

I'd rate the solution nine out of ten.

We are a banking institution and use this solution to provide the key technical and functional documentation of the project that we share with our users. I'm the managing partner and we are customers of Atlassian.

The product is quite intuitive and user-friendly. It offers a lot of freedom when drafting directly online, and there are some very nice features to connect with JIRA, for instance. It's helpful that the solution enables documentation of user histories that you are following or tracking in JIRA and links the two. 

The performance could be improved, we sometimes run into difficulties creating tables. 

I've been using this solution for six years. 

The solution is very stable, we've never had a problem. 

The solution is very easy to scale, especially because it's easy to interface with other applications. In my project at the bank we have over 100 users; my client has thousands of users. 

I've never directly contacted Atlassian support because we have our internal IT department. If I have an issue, I raise an internal ticket via ServiceNow and the administrators of the bank take care of things. If necessary, they contact the vendor.

I'm not an administrator but I believe the initial setup is relatively simple. From a user perspective, you can very easily create a dashboard, quick links, and things like that.

This is a very easy cloud-based solution that permits collaborative drafting of documents. We can have several people editing documentation at the same time which simplifies things. It's a good solution for technical and functional documentation.

I rate this solution eight out of 10. 

There are some documents for users, some for developers, and some workspaces for projects, both in Jira and others for internal business processes within our company. It's not for customers, only for internal use.

The most valuable feature for me is the structure of documents. The page tree feature is more convenient for me.

There is room for improvement in terms of pricing.

I have been using this solution for around four years. 

It is a stable solution. We never faced any problem with stability.

The scalability is enough for our use cases. It covers all our needs. 

There was no problem with the setup process. 

When we started using Confluence, it was more convenient for us, but later, it became more expensive. Unfortunately, the data center version is expensive for us. So, it could be a bit cheaper.

In my opinion, I would rate the solution an eight out of ten. 

I use it as a knowledge base system for sharing knowledge and creating Kanban boards.

What I find the most valuable about Confluence is how easy it is to use. In addition, we have a lot of good clients and it can help us achieve a lot of things.

The area that needs improvement is the search capability. It should have generalized capabilities. The support should be better when it comes to analytics features.

I have been working with Atlassian Confluence for over five years.

The solution is quite stable. I give it an eight out of ten. 

The scalability of the solution is amazing. It supports a lot of pages and it's very helpful. I give it a nine out of ten. 

Approximately 300 people are using Atlassian Confluence within my business unit and there are around 1,000 users in the company. 

We haven't had many issues with the solution. Another team at our company handles the technical support, an IT expert who manages Confluence.

The initial setup is simple although it was not done by our team. We had a separate team do it for us.

When it comes to affordability, I give it an eight out of ten. It's reasonably priced since many people are using it.

Microsoft SharePoint is a bit fancier and can possibly achieve more complex things than Atlassian Confluence, but it's not easy to use. Confluence is simpler, and the integration with Jira is good.

Overall, I would rate it an eight out of ten. I would definitely recommend it.

We use the database for documentation and requirement gathering. So, we document those and create plans or backlogs.

I have actually not used the solution much. I have only used the solution to create pages, and I also used it to document certain requirements.

The interface is good. Usability-wise, the solution is not great. However, I can adjust, and I can work on it.

The solution's user experience needs to be improved. The solution is not very user-friendly. From my perspective, it should be more user-friendly.

In the future, the solution should be able to integrate with other tools. I think it is integrated only with Jira. But there are other tools with which it could also be integrated. We should be able to integrate this tool to get a trace of what information we are gathering. Maybe it is only possible for Jira because it is a Jira product.

I have been using Atlassian Confluence for around a year.

The solution's stability is fine. It automatically saves the data. We don't lose any data even if we don't save it manually. So that way, if something happens to the system, it drops and shuts down, and the data is automatically saved. I rate its stability a nine out of ten.

I didn't face any issues with the scalability. It was very good. I rate its scalability a nine out of ten.

I have not contacted customer support yet as I have not experienced any issues with the solution. I rate the technical support a nine out of ten.

Positive

I don't have any experience with other products. I have used Azure DevOps, but I have not used too many products in this category other than Confluence.

The initial setup was straightforward and not too complex. I rate the setup a seven out of ten. I think the solution was previously deployed on-prem, but now, I think it is on the cloud. I also do not have an idea of how long it took to deploy Atlassian Confluence, as it was done by the backend team and not us.

I don't have an idea about pricing. But I can say that I think it's a good tool for requirement gathering, where you can create backlogs and store or document the data.

The solution may need a web build access code so that it can be used from anywhere. So, once you have access, you can access it from anywhere. And the scalability is also good. So, I can rate the overall product an eight out of ten.