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AmirSerag Eldin - PeerSpot reviewer
Delivery Manager at Cegedim Relationship Management
Real User
Top 20
A linkable solution with a basic interface but could improve how tickets are handled
Pros and Cons
  • "Confluence can link any ticket or task from JIRA to be included on the Confluence page."
  • "The way Atlassian Confluence handles tickets could be improved."

What is our primary use case?

Our company is using Atlassian Confluence for all work related to documentation, calendars, notes, organization of processes, and workflows.

For example, if we have a new process, or we are updating a current process, we use Confluence Project and share it across the entire team. If we need to calendar a vacation, or an event, we use Confluence. The solution is also used to share best practices and release notes relating to the product.

What is most valuable?

The solution is valuable based on our company policy. It is easy to use. The interface is basic, with everything linkable. We also use JIRA, so Confluence can link any ticket or task from JIRA to be included on the Confluence page.

What needs improvement?

The way Atlassian Confluence handles tickets could be improved. This process should be easier, more flexible and more useable, such as the ease of creating a table. 

For how long have I used the solution?

I have been working with Atlassian Confluence for two years.

Buyer's Guide
Atlassian Confluence
February 2025
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.

What do I think about the stability of the solution?

The product is stable. 

What do I think about the scalability of the solution?

Atlassian Confluence is a scalable tool. We use the solution across lots of teams, not only on-premise but through remote access. We currently have approximately 100 users in the organization. 

How are customer service and support?

Anytime we need to update or add something, we reach out to our administration team. That team can contact the maintenance team for any attention required to fix and close the ticket in a short period of time.

How was the initial setup?

The initial setup of Atlassian Confluence is straightforward. 

What other advice do I have?

I would recommend Atlassian Confluence to anyone considering the implementation of the solution into their organization.

Overall, I would rate Confluence a seven out of 10.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Manager QA at [x]cube LABS
Real User
Top 10
Real-time editing and seamless integration enhance documentation management
Pros and Cons
  • "Users can create tables and directly pull all Jira tickets into a Tableau format."
  • "I rate this solution a nine out of ten."
  • "The software does not currently have any kind of AI integration."
  • "The software does not currently have any kind of AI integration. Given that many platforms are now incorporating AI, I believe Confluence should also consider AI integration."

What is most valuable?

At the moment, I think real-time editing is very helpful. Multiple teams can engage in real-time editing, commenting, and notifications. This feature is beneficial because I can share documents with others, allowing two or three people to seamlessly edit documents. 

Commenting is a good feature as well, as it enables team collaboration on different tasks. The pages in content are quite impressive, equipped with multiple features. Users can create tables and directly pull all Jira tickets into a Tableau format. This simplifies the process, as we don't need to spend time creating tables in Google Docs or Word and manually linking Jira tickets. 

Confluence is seamlessly integrated with our Jira, making it easy to link tickets and access complete descriptions.

What needs improvement?

The software does not currently have any kind of AI integration. Given that many platforms are now incorporating AI, I believe Confluence should also consider AI integration. 

Additionally, a few more editing features could be added. Compared to a Word document, there are some limitations in Confluence. While we use Confluence mainly as a repository, more options similar to those available in Word or Google Docs in terms of formatting and other features could enhance its functionality.

For how long have I used the solution?

I have been using this solution for more than a year.

What do I think about the stability of the solution?

We have never faced any downtime. Working in the Indian time zone might contribute to this, as scheduled maintenance messages from Jira typically occur on Saturdays and Sundays. We currently have no downtime issues.

How are customer service and support?

We have a dedicated Jira admin team to handle issues, so we do not deal directly with customer service. This team manages all queries and uses various plugins, such as Tempo for time tracking. We rely on our own admin team to address all Jira-related concerns and questions.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

With Atlassian, the costs are reasonable. Although higher than before when we used multiple platforms and licenses, having a collaborative platform like this is advantageous. It streamlines license management and renewal processes, which can otherwise lead to complications or lapses in access.

What other advice do I have?

I rate this solution a nine out of ten. 

Having one license for everything simplifies renewals, and establishing our own Jira admin team has made documentation more efficient. Compared to other bug-tracking and project management tools I've used, Jira offers significant value.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Atlassian Confluence
February 2025
Learn what your peers think about Atlassian Confluence. Get advice and tips from experienced pros sharing their opinions. Updated: February 2025.
832,138 professionals have used our research since 2012.
Zeeshan Arshad - PeerSpot reviewer
DevOps Engineer at a tech services company with 51-200 employees
Real User
Top 10
Offers great features to control important documents
Pros and Cons
  • "The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else."
  • "Atlassian Confluence's old versions consume too much memory, making it an area where optimization is required from an improvement perspective."

What is our primary use case?

I use the solution in my company for documentation purposes. Most of our company's release notes are present on Atlassian Confluence for client review and for the processes we use in our organization. All the details about the new features of the upcoming releases and all the stuff related to the company policies, like employee engagement and everything else that should be documented, are present in Atlassian Confluence. I use Atlassian Confluence for document-controlling purposes.

What is most valuable?

The most valuable feature of the solution stems from its document-controlling feature. In Atlassian Confluence, controlled documents cannot be edited by anyone else.

What needs improvement?

I would say that Atlassian Confluence's old versions consume too much memory, making it an area where optimization is required from an improvement perspective.

There are some issues with the templates in Atlassian Confluence. In our company, when some team members try to edit the templates in the product, they get stuck. There were complaints about the templates being less refined. When the components increase in the template, the product's users in our company get stuck, making it in an area where improvements are required.

It would be great if Atlassian Confluence could integrate with Microsoft Teams since it would allow our company to use just one tool instead of two.

The quality of the technical support needs improvement.

For how long have I used the solution?

I have been using Atlassian Confluence since 2020. I am a user of the tool.

What do I think about the stability of the solution?

Stability-wise, I rate the solution as eight out of ten due to the high memory consumption of the product, specifically its IaaS and not the SaaS version.

What do I think about the scalability of the solution?

Scalability-wise, I rate the solution a seven out of ten.

The tool is suitable for all types of companies. Many enterprise-level companies use Atlassian Confluence because they have lengthy processes that run for years. The aforementioned area prompts enterprises to choose Atlassian Confluence for their documentation.

How are customer service and support?

Even though my company is able to open tickets with the tool's support team, we haven't gotten all of our issues resolved. I rate the technical support a six out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

With Atlassian Confluence, there are two types of setup processes available. My company uses the on-premises version of the product. My company also uses its own infrastructure to host Atlassian Confluence. Our company also uses the SaaS version of the product. In general, both versions of the product are being used for different projects. I think the SaaS version of the product does great in terms of memory and everything. The on-premises version of the product is a bit old but is more secure and preferred by our clients since they feel that their documents are safe in an on-premises setup.

What other advice do I have?

In terms of the tool's ability to ensure better productivity of the team in our company, I would say that the old versions of Atlassian Confluence consume too much memory while also using Java libraries.

I don't think that the product ensures better communication between my team members.

It is secure to share documents through Atlassian Confluence. Documents shared via Atlassian Confluence cannot be edited or modified until and unless they are reviewed by the specific person for whom they are meant.

Though not to a large extent, my company has used Atlassian Confluence's integration capabilities. In our company, there were a few products for which we had to review the links with the clients and review the documentation, which was not much. I think Atlassian Confluence has much more to offer, but my company hasn't explored it that much.

If I consider large volumes of pages and space, I would say that the tool works fine with large virtual volumes of pages and spaces, but not all the time.

I recommend the product to those who plan to use it.

I rate the tool an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ALFONSO LORENZO-RODRÍGUEZ - PeerSpot reviewer
Chief Product Officer at Gradiant
Real User
Works efficiently for project documentation, but it requires a feature for collaboration
Pros and Cons
  • "The product has a valuable feature for quick verification of documents."
  • "There could be an option to collaborate with other users while editing the documents."

What is our primary use case?

We use Atlassian Confluence for project documentation. It works as a repository of documents. We can write documents, including tutorial information, technical manuals, and other company procedures.

What is most valuable?

The product has a valuable feature for quick verification of documents.

What needs improvement?

There could be an option to collaborate with other users while editing the documents. We have to wait for other users to edit and release the document to make further changes or updates.

For how long have I used the solution?

We have been using Atlassian Confluence for one and a half years.

What do I think about the stability of the solution?

The product is very stable. I rate its stability a ten out of ten.

What do I think about the scalability of the solution?

We have 125 Atlassian Confluence users in our organization. We use the tool every day. I rate its scalability a seven out of ten. The lack of a collaboration feature affects the scalability level.

Which solution did I use previously and why did I switch?

I have used SharePoint before.

What other advice do I have?

I rate Atlassian Confluence a six out of ten. I advise others to look for other tools if they want a feature for collaboration.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Dusanka Mladenovic - PeerSpot reviewer
Data Architect at a financial services firm with 5,001-10,000 employees
Real User
Easy content writing and publishing with good integration
Pros and Cons
  • "With Confluence, everything is in one place, so it's easy to find documentation."
  • "Some elements of the user interface could be more user-friendly, including embedding diagrams."

What is our primary use case?

I use Confluence for project documentation and team collaboration.

How has it helped my organization?

With Confluence, everything is in one place, so it's easy to find documentation. This means we don't need to use other tools, like SharePoint.

What is most valuable?

Confluence's best features are very easy content writing and publishing. It also has good integration with other Atlassian products, Jira in particular.

What needs improvement?

Some elements of the user interface could be more user-friendly, including embedding diagrams. In the next release, I'd like to see better integration with diagramming tools or software architecture.

For how long have I used the solution?

I've been using Confluence for a few years.

What do I think about the stability of the solution?

Confluence is stable and dependable.

What do I think about the scalability of the solution?

Confluence's scalability is good and can handle many parallel users.

How are customer service and support?

Atlassian's technical support is good.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was easy and happened in the background.

What about the implementation team?

We used an Atlassian support company for the initial deployment.

What's my experience with pricing, setup cost, and licensing?

Confluence charges an extra fee for analytics.

What other advice do I have?

I would recommend Confluence to other users because it's easy to use and integrates well with other documentation tools. I would give Confluence a rating of eight out of ten.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Director of IT product at a computer software company with 1,001-5,000 employees
Real User
Useful for project documentation and use case stories, but the dashboards could be better
Pros and Cons
  • "Pricing is not a problem."
  • "The dashboards should be improved."

What is most valuable?

The business analysts use Atlassian Confluence for project documentation and use case stories. I use it primarily for dashboards and KPIs that are set for programs. Most people are comfortable using Atlassian Confluence.

What needs improvement?

This solution should have customized dashboards that could be built by the user and connect to the data and filtering mechanisms to create dashboards. It will be great for any C-level executive to monitor their KPIs rather than depend on somebody else to create them. So, the dashboards should be improved.

For how long have I used the solution?

I have been using this solution for about ten years. It is mainly deployed on cloud.

What do I think about the stability of the solution?

We don't have any issues with stability. We have about 200 users of Atlassian Confluence.

How are customer service and support?

We don't have any experience with technical support.

Which solution did I use previously and why did I switch?

We have used Zoho, Salesforce, Bamboo and Trello. They almost all work the same because I've seen things done differently. Whether you do project management or documentation, you can choose a solution that's friendly for developers and easy to understand and pick up quickly. I would not say one is better than the other, and each solution has its abilities. Atlassian Confluence seems stable, and we don't have a problem. When dealing with compliance, some of our projects need people and PCI nest compliance, so we also have to look at tools hosted in the manner in which they comply with these standards. IBM products meet some of those requirements.

How was the initial setup?

All things in Atlassian Confluence are set up on cloud. The clients have their administration teams, and they extend an account for our developers, our PAs, and our managers on these platforms. So we don't set up anything. The administration team sets up the Jira accounts on cloud. GitLab and GitHub are set up on-premises while keeping the code version internally. Setup is not a major issue because most of these things are very simple, and you have instructions.

What's my experience with pricing, setup cost, and licensing?

I rate the price an eight out of ten, with ten being a good price and one being a high price. Pricing is not a problem, and you might have other products with lower rates. For bigger companies, price is not a problem because there is always a budget, and the clients fund it. However, if the price gets cheaper, it will be better for users.

What other advice do I have?

I rate this solution a seven out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
PeerSpot user
Product Manager at GAZPROM ID
Real User
Collaboration tool used across different teams and roles with a helpful automatic tagging feature
Pros and Cons
  • "The best feature is the automatic tagging of information in documents. The automatic algorithm highlights irrelevant information that conflict with the actual documents."
  • "The flexibility and simplicity of this solution could be improved. We would also like the ability to add plugins."

What is our primary use case?

Our different business units use it for different purposes. We have analysts, developers, DevOps team members, project managers and product managers using it. All these roles use it for artifacts for the jobs they need to do. 

What is most valuable?

The best feature is the automatic tagging of information in documents. The automatic algorithm highlights irrelevant information that conflict with the actual documents.

You can add different tables and text and format it for different purposes. The integration with JIRA and other tools is quite useful. The different plugins for different purposes are also great. 

What needs improvement?

The flexibility and simplicity of this solution could be improved. We would also like the ability to add plugins. 

For how long have I used the solution?

I have used this solution for eight years.

What do I think about the stability of the solution?

This is a stable solution. We have not experienced any cases of instability.

What do I think about the scalability of the solution?

You need extra time and money to make it useful for a large number of people.

How was the initial setup?

The initial setup is rather straightforward. 

What other advice do I have?

If you are looking for a simple solution to generate documents and artifacts in one place and a simple tool for rules of privacy of this information, I would recommend Confluence. 

If you have a large number of employees or complex processes, you need to have extra time and money to develop tools for Confluence. It doesn't have a pre-built solution for difficult cases for cross functional teams and connections of subjects.

I would rate this solution a seven out of ten. Confluence is a good collaborative tool for work with artifacts of documents, but it has room for improvement. That's why I would rate it a seven and not eight or nine.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Zevi Grossman - PeerSpot reviewer
Gaming System department manager at a non-profit with 201-500 employees
Real User
Useful version management, beneficial search and linkage, and scalable
Pros and Cons
  • "The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information."
  • "Atlassian Confluence could improve the stability, there are timeouts sometimes."

What is most valuable?

The most valuable features of Atlassian Confluence are version management and search and linkage to the JIRA tickets. They are integrated very well together. You can have links from many places and can easily jump from one to the other. If you want to find all the information about a topic, you only need to click and you receive the information.

From what I have used of the user interface it is good.

For how long have I used the solution?

I have been using Atlassian Confluence for approximately a couple of months.

What do I think about the stability of the solution?

Atlassian Confluence could improve the stability, there are timeouts sometimes.

What do I think about the scalability of the solution?

Atlassian Confluence is scalable.

How are customer service and support?

We have a local vendor that I use for support if I need it.

What about the implementation team?

We used the vendor to implement Atlassian Confluence.

What other advice do I have?

Atlassian Confluence is a good solution, I am not sure of the price but if it is expensive it is worth it. You pay for quality.

I rate Atlassian Confluence a nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user