Service and Support
Azure Web Application Firewall customer service is generally rated as good, with some users finding it excellent depending on their support level. Premium support plans tend to offer better service, while standard plans may not meet some customers' expectations. Microsoft technical support is usually knowledgeable and professional, often providing prompt responses within 24 hours. Users appreciate the ability to communicate in their native language, which enhances the understanding of issues. Microsoft's response times are often acceptable.
Deployment
Multiple users found Azure Web Application Firewall's initial setup to be easy and intuitive, with times ranging from 30 minutes to two hours. Many highlighted its straightforward process, needing knowledge of rules, DNS, and traffic factors. Some took longer, mentioning complexity and the need for adjustments. Guides and documentation were helpful, except when using OpenAI with Azure Search Service. Maintenance requires a team, usually of cybersecurity analysts, to ensure smooth operation.
Scalability
Azure Web Application Firewall demonstrates strong scalability, appreciated by users who have successfully expanded usage as required. Many companies manage various client deployments with ease, adjusting resource levels smoothly. Different installations support both small teams and thousands of end users. Though scalability depends in part on subscription levels and specific configurations, users manage to overcome these challenges. Its capability to handle complex workloads and diverse cloud applications adds to its value.
Stability
Azure Web Application Firewall is highly stable according to multiple sources. Users report no significant issues, bugs, or crashes. Some note occasional connectivity problems in Brazil due to external factors, but this is not widespread. Past delays in applying changes have been resolved, and latency issues are minimal. The service works reliably with an occasional need for system restarts, though this is rare. Many assess stability highly, suggesting it's dependable in their experiences.